Total 1,416 Others level Health / Beauty / Fitness job vacancies in 50 New Scotland Avenue

Selected Physician will serve the Veteran populations at both the Hyannis and New Bedford Community Based Outpatient Clinics (CBOCs), requiring travel between the two Facilities.

The Staff Physician (Family Medicine | Internal Medicine | Primary Care), is responsible for maintaining professional, technical and administrative knowledge, competencies and skills to provide effective, timely, quality responses to patients' health care needs. The Primary Care Physician is responsible for the Veterans enrolled in his/her PACT.

Responsible for the primary care of assigned patient panel across the continuum of care to include: comprehensive health assessment; case management; continuity and coordination of care; patient advocacy and compliance with chronic disease, prevention and utilization indicators. Specific duties include (but are not limited to):

• Comply with credentialing and privileging and required monitoring and evaluation criteria
• Must maintain high clinic standards that are carried into decision-making processes
• Continually strive to maintain and enhance teaching skills to effectively teach residents and students
• Comply with current standards for medical record documentation and resident /medical student supervision
• Expected to meet or exceed established Chronic Disease, Prevention and Utilization Indicators
• Provide appropriate care for Veterans ranging in age from 18 through the geriatric years, taking into consideration diagnosis and physical, psychosocial, spiritual and cultural needs.
• Demonstrates knowledge, skills and abilities to: conduct comprehensive health assessments; determine diagnoses and health care needs; and to construct health care plans based on effective therapeutic ability, consultation ,patient education and established practice guidelines.
• Demonstrates ability to coordinate patient care through patient management techniques within the assigned PACT and implement the same functionality in PACTs.
• Maintains effectiveness in recognizing emergency/acute situations and intervening in an appropriate and effective manner.
• Documents patients' health care clearly, adequately and accurately as defined by medical records documentation, chronic disease and prevention indicators.
• Signs notes in a timely manner as dictated by Medial Center by-laws or the Primary Care Service Chief.

Duties include but not limited to:

• Provide administrative, technical, and clinical supervision necessary for accomplishing the work of the Outpatient Mental Health Program.
• Develop performance improvement plans, recommending personnel actions as necessary.
• Review and approve or disapprove leave requests.
• Supervise 18 multidisciplinary employees to accomplish the work of the organization unit.
• Conduct training for staff, students and community providers regarding outpatient mental health related issues.
• Review the work of subordinate.
• Act as liaison between VA and community resources, to include marketing and public relation duties as needed.
• Assist patients and their significant others with coping and dealing with the loss and grief experiences in disability, terminal illness and death.

Collect and labels specimens (blood, urine, sputum, stool) for testing.Operate guidelines to determine technical factors, sets controls, calibrates, and operates equipment and instruments such as electrocardiogram (EKG) machine, cortisol-binding globulin (CBG) monitor, ankle-brachial index (ABI) doppler, bladder scan, etc.Independently cleans exam rooms and re-stocks supplies as indicated by the needs of the patient or health care professional. Orders and maintains all supplies utilized in the clinic.Perform direct patient support to include gathering information from patients, providing personal patient care and patient education on home use of medical equipment such as glucometers, blood pressure monitors, peak flow meters, etc.Provide clerical and administrative support to relieve health care professionals in the Primary Care by scrubbing the schedule for appropriate appointments, entering requests for labs as generated by clinical reminder fields, into Computer Patient Record System (CPRS) Graphic User Interface (GUI), utilizes electronic Quality Measures (eQM) to meet Strategic Analytics for Improvement and Learning (SAIL) and Healthcare Effectiveness Data and Information Set (HEDIS) measures.Work Schedule: Monday - Friday, 07:30 AM - 04:00 PMPosition Description Title/PD#: Health Technician/PD12810APhysical Requirements: The work requires frequent walking, standing, stooping, lifting, bending, stretching, pushing, turning and at times lifting heavy equipment and/or patients. Good vision and hearing are required to collect patient data.

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 12, 2024. The initial cut-off date for referral of eligible applications will be November 19, 2024, with subsequent cut-off dates on Tuesday of each remaining week. This announcement may be extended or removed from USAJobs.gov at any time.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Supply Aide and Technician: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-

The VA Bronx Healthcare System provides outstanding health care, trains America's future health care providers, and conducts important medical research. We provide health care services at 4 locations in Bronx, northern Queens, and Westchester counties. Facilities include our James J. Peters VA Medical Center and 3 community-based outpatient clinics in Queens, White Plains, and Yonkers.

The VA Bronx Healthcare System is one of the leading health care systems serving Veterans in the New York/New Jersey VA Health Care Network. We're an innovative care center within the Veterans Integrated Service Network 2 (VISN 2), which includes medical centers and clinics in New York, New Jersey, and Pennsylvania.

The Medical Supply Technician (Sterile Processing) - QA serves as the monitoring/Tracking specialist for all activities of SPS, which includes the operating room case cart management system. The major duties and responsibilities of this position include but are not limited to:

• Monitors the process of cleaning/decontamination, sterilization, reprocessing, and distribution of critical, semi-critical and non-critical Reusable Medical Devices (RMD). This includes following the use of bacteriological controls, principles and methods of sterilization, packaging, and assembly of simple to more complex items for therapeutic and surgical procedures.
• Develops procedures to evaluate the quality of work performance and outcomes as it relates to the quality assurance program.
• Maintains a system of internal and external reviews ensuring overall compliance of all critical, semi- critical and non-critical RMD used within the medical center.
• Tracks and analyzes required documentation pertaining to critical, semi-critical and non-critical RMD within the scope of SPS for quality control purposes.
• Utilizes qualitative analysis tools to prepare reports for trending, evaluate operations and facilitate improvements in workflow and quality processes.
• Troubleshoots computer programs related to SPS operations and trains staff on the inputting of data associated with the cleaning and sterilization of equipment, biological processing, and quality assurance programs.
• Collaborates with SPS management when deviations occur.
• Validates SPS policies on cleaning and sterilization as it relates to manufacturer information for use, standards, and mandates.
• Updates the quality assurance program annually or when manufacturer information and guidelines are changed.
• Uses instrument marking techniques for the proper identification and tracking of surgical instrumentation after sterilization. Marks existing and new instruments and uploads to CensiTrac
• Maintains records produced by automated equipment tracking systems.
• Demonstrates high proficiency in computer programs as they are responsible for providing expertise, guidance, and training, when necessary, for and to the staff and management of the Sterile Processing Service on the automated equipment tracking system and its interconnection with the Case Cart, Decontamination and Preparation areas.
• Demonstrates competency in and uses automated equipment tracking systems to plan for and determine current and future supply and instrument requirements to meet the needs of the facility.
• Utilizes and is proficient in electronic equipment tracking systems and data communication systems and is required to remain up to date as technology changes and improvements to systems are made.
• Reviews data and validates information, develops templates for reporting purposes, analyzes data for performance improvement.
• Monitors the quality of input and output of automated inventory management systems, recommends system and program changes to improve timeliness, accuracy, and utility of inventory information for users.
• Participates in the installation of automated instrument tracking systems in SPS by defining the nature of information required, organizational responsibilities, computer network requirements, and the nature of output from the service.
• Demonstrates competency in and uses various instrument marking techniques for the identification of instrumentation and utilizes the appropriate technique for the instrument composition and use.

Major Duties:
This position is located in the Office of the Director of a local health care system and reports to the Medical Center Director. Duties include, but may not be limited to the following:

• Developing, recommending, and implementing Compliance and Integrity program goals for operational units within the local health care system.
• Developing detailed plans, tasks, milestone dates and schedules to ensure proper sequencing of events and tracking of processes and costs throughout the life cycle of the programs/projects.
• Participating in regular information planning sessions, maintain productive interaction with staff, report on the status and progress of work accomplished to date, and monitor work in progress.
• Exercising oversight of implementation of the Compliance and Integrity program within the local health care system to ensure it is effective.
• Implementing national Compliance and Integrity controls/audits, solutions, and programs at the local health care system.
• Developing and implementing internal controls and solutions, in partnership with risk owners, to manage and mitigate key risks that may adversely impact local health care system objectives, compliance with regulations, or overall reputation within the local, VISN, or national landscape of the agency health care system.
• Establishing and maintaining the "tone at the top" within the local health care system for Compliance and Integrity.
• Providing regular communications to local health care system staff on the importance of Compliance and Integrity.
• Drafting guidance and direction regarding program management and reporting.
• Performing local health care system-wide reviews of internal controls over prioritized risk areas and determine adequacy in preventing compliance failures.
• Participating in meetings with internal staff and representative operational units within the local health care system to determine compliance program status, major milestones, and coordination of each to detect in advance potential slippage or increased costs.
• Understanding local strategy, local needs, and risks of the local health care system.
• Analyzing and prioritizing local risks by working closely with senior management to develop a proactive strategy to mitigate compliance risks.
• Performs other related duties as assigned.

Work Schedule: Monday-Friday, 8:00am to 4:30pm, subject to change based on the needs of the Facility
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist - Integrity and Compliance Officer/PD99467S
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized
Financial Disclosure: Required

The Boiler Plant Operator uses manual and automatic controls to operate the Boiler Plant in the Operations Section of Facilities Management Service at the Lyons Campus. Performs all duties required to maintain the safe and efficient operation of a high-pressure steam boiler plant and performs all preventive maintenance duties, adjustments and corrective actions as required and necessary.

The Boiler Plant Operator performs all duties required to maintain the safe and efficient operation of a 3500-horsepower high-pressure steam boiler plant, operating steam pressure of boilers between 100 and 135 psi, consisting of five (5) 700-HP fire tube boilers (with economizers) automatic and. manually fired combination oil and natural gas burning. The total capacity is 120, 750 lbs. /hr. with an average output of 40,000 to 45,000 lbs. /hr.

The Incumbent performs all preventive maintenance duties, adjustments and corrective actions as required and necessary. The incumbent operates the feed water system, the steam system, domestic water, natural gas, fuel oil, and local control panels at each individual boiler and the main control panel with plant and boiler master controls along with all associated transmitters and recorders. The Incumbent operates systems and related components. Operations of the feedwater system consists of backflow preventers, water softeners, make-up tank, transfer pumps, a 100,000 lbs./hr. Deaerating Feedwater Heater and feed water pumps. The domestic water system includes a plant water softening system. The chemical feed system includes batch tanks, chemical storage tanks and chemical feed pumps. The natural gas system includes the main gas meter and regulator, solenoid operated cut-out valve, emergency cut-off switches, high and low gas pressure switches, filters, pressure regulators, pilots, solenoid valves, vents, and propane back-up pilot system. But are not limited to:

• Knowledge of principles and methods of operating high-pressure oil and gas-fired boilers and of the methods employed in determining and obtaining efficient combustion.
• Knowledge and ability to perform combustion and efficiency calculations.
• Knowledge to adjust firing rates for best combustion, efficiency and steam production.
• Skills to determine necessary settings and to adjust controls of generating equipment for desired operating conditions and synchronization of equipment with the system.
• Ability to read and interpret precision recording instruments, including valves, piping equipment, gauges, dials, controls, relays, switches and trips, and to record information noted.
• Skill in reading flow meters and charts to determine how much steam is being produced and whether it is meeting demands, how much fuel is being used, and how much water is being evaporated.
• Skills to interpret readings from charts and meters to determine whether to increase or lower fire in boiler, whether to start or stop boiler feed pumps, and to determine how long these are to operate.
• Ability to determine the type and amount of chemicals that need to be added to boilers for treatment of boiler water in order to control corrosion and scale formation.
• Has skill and knowledge to operate hand and power tools; Uses electrical tools, tools of the trade such as pipe wrenches, tap and die, hammer, drills, power equipment, pick and shovel, portable pumps and grease guns.
• Ability to understand and execute written and oral instructions and relay instructions to follow-on shifts
• Ability to communicate effectively with supervisor, other operators and plant personnel.

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval;
• Takes corrective action for any problems that might arise on the floors pertaining to food service;
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas;
• Prepares performance ratings/competencies for all employees under their direct supervision;
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary;
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies;
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules;
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met;
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees;
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets;
• Maintains inventory of food service supplies and equipment;
• Conducts quality assurance monitors and sanitation reviews;
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team;
• Performs other related duties as assigned.

The work is performed in kitchen areas where the steam and heat from cooking and dish washing equipment often cause uncomfortably high temperatures and humidity. The work area is well lighted but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids, sharp cutting blades, hot working surfaces, and extreme temperature changes when entering walk-in refrigeration or freezing units.

• Plans, organizes, and oversees the activities of the 377th ABW.
• Exercises supervisory personnel management responsibilities.
• Represents 377 ABW Commander with a variety of installation and functional area organizations.
• Plans, directs, coordinates, and evaluates activities necessary to the overall management of the installation nuclear surety program.

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

This recruitment is for 1 vacancy that will be filled at either the White Plains or Queens location.

The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. Duties includes but not limited to:

Telehealth Coordination - Assignments include, but are not limited to, screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care; preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; serving as an imager and clinical data manager for store and forward telehealth SFT clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management; cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations; communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology; ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary; maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation; maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.

Administrative Support - Assignments include providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies; providing patient education via approved materials completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system; supporting the Veteran in completing patient satisfaction surveys; ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans.

Clinical Support - The TCT assists in patient care under the direct supervision of an independent licensed healthcare provider. The TCT can be crossed-trained to perform a range of direct care duties that may include, but are not limited to such things as performing temperature, pulse, blood pressure, respiratory rate, oxygen saturation measurements, measuring height and weight, downloading pictures for any Store n Forward clinic and for the Dermatology clinic, phlebotomy (blood draws), EKG's and patient transfers in support of the primary care, specialty, urgent care clinics etc .. The TCT follows established procedures using manual or instrument techniques in accordance with established protocols, and reports results to appropriate individuals.

Performs other duties as assigned.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Virtual: This is not a virtual position.
Functional Statement #: 21N80-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The Care Coordinator RN employs clinical and organizational skills to provide safe, quality, and efficient nursing care for Veterans seeking scheduled, walk-in or urgent mental health services in any of our outpatient clinic settings. Specific responsibilities include, but are not limited to, direct patient care, screening and evaluation of behavioral consults, triage of secure messaging, phone calls, consults, and assessment and triage of Veterans who seek walk-in and/or urgent mental health care.

The RN duties throughout the BHCL Outpatient Clinics may entail, but not limited to:

• Quickly responding to patients medical and psychiatric needs, floating for staffing coverage, administering Basic Life Support, assisting with patient falls, triaging walk-ins, administering injections, and/or transporting (ambulating or wheelchair-assist) patients to the Emergency Department or other clinics throughout the hospital.
• Accountable for adhering to established policies, standards of care, and practice and for demonstrating leadership, self-direction, experience, and creative approaches to the management of complex patient care.
• Create and foster an environment of Veteran advocacy and is accountable for adhering to established policies and standards of care.
• Provides education to Veterans, their families, and BHCL staff members, as well as staff throughout this Medical Center.
• Assesses and analyzes age and culturally-specific psychosocial, medical, spiritual, and social needs of Veterans aged 17 years and above who are seeking access to any Behavioral Health services.
• Identifies his/her own area of learning needs to maintain current knowledge of psychiatric nursing, utilizing current literature, and continuing education.
• Is actively involved in Performance Improvement (PI) activities and participates in unit, service and Medical Center committees and task forces.
• Is directly responsible to the BHCL Outpatient Nurse Manager.

The Supervisory AO is the focal point to resolve the administrative needs of the MHSL such as space, supplies, personnel adjustments, workload adjustments, and temporary coverage, expansion of clinical program justifications, data collection, data analysis, etc. Administration will focus on this position for management information, reports, dissemination of information, and the direction of the MHSL's established short term and long-term strategic goals and mission.

MAJOR DUTIES ADMINISTRATIVE OVERSIGHT/OFFICE ADMINSTRATION - 65 PERCENT

The Supervisory AO performs administrative tasks at an independent level that is supportive and contributes to the overall functioning of the MHSL. The Supervisory AO is able to coordinate the large variety of administrative tasks expected of the MHSL direct care providers, support staff, supervisors, program directors and service line chief. The Supervisory AO engages collaboratively with MHSL and other Medical Center staff daily. The Supervisory AO provides consultation and guidance on matters that improve effectiveness, efficiency and access for Veteran to Mental Health services. These matters include but are not limited to assisting MHSL staff to review and analyze data and prepare reports and presentations. The Supervisory AO utilizes organizational skills and reporting mechanisms to develop effective and reproducible systems to manage items such as Task/Action Items and MHSL inventory. The Supervisory AO works effectively with the Quality Management service and other internal stakeholders to operationalize best practices and remain compliant to accrediting bodies. Through the understanding and utilization of systems redesign the Supervisory AO will be able to identify leading and lagging indicators for performance and satisfaction and communicate them regularly. The Supervisory AO serves as the personnel management expert for the MHSL, performing or overseeing the full range of human resources requirements. S/he makes recommendations relating to various personnel policy issues and advises the MHSL Chief and other Supervisors of personnel management matters and problems for clinical and administrative staff. The incumbent provides ongoing guidance and oversight for day-to[1]day administrative operations of the programs. The Supervisory AO assists MS administration with the Human Resource Management System (HRMS) in areas of personnel recruiting, promotion, training, equal opportunity employment, disciplinary action, performance evaluation, terminations, reassignments, and all other human resources related matters. The Supervisory AO provides advice and assistance to supervisors, program directors and staff concerning federal and agency personnel processes and procedures by interpreting human resources regulatory, policy, and procedural requirements.

BUDGET AND FINANCIAL MANAGEMENT - 25 PERCENT

The Supervisory AO provides budget formulation and/or execution for the MHSL budget; prepares a variety of budget analyses; and maintains budget records. Provides support in budget formulation for all fund control points assigned to the MHSL. Incumbent recommends and advises on budget needs, based upon the analyzing and evaluating historical data, market trends, and medical center priorities, etc. Reviews budget calls and explains schedules and data requirements to MS administration. S/he advises MS administration of the practical and technical aspects of the budget.

SUPERVISION - 10 PERCENT

Provides technical and administrative supervision of the Secretary, Clinic Coordinator, and Supervisory MSA within the service line. Plans work to be accomplished by subordinates, sets and adjusts short and long-term priorities, and prepares schedules for completion of work. Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignment, and the capabilities of employees. Evaluates work performance of subordinates. Gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions in the unit; recommend appointment, promotion or reassignment to such positions. Identifies development and training. Find ways to improve production or increase the quality of the work directed. Develops performance standards for subordinates

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday 8:00am-4:30pm
Telework: AD- HOC.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer/PD031950 and PD031951

The following duties are required of the position; they include, but are not limited to:

• Planning, organizing, developing, implementing, controlling, and refining comprehensive patient management/clinical support within clinic.
• Demonstrated success with utilization of evidence-based methodology in improving patient care outcomes and quality of care.
• Demonstrable success with implementing inter-disciplinary Telehealth Programs
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking provider who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintain records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Develop policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Must demonstrate knowledge and skills in interpersonal relations through appropriately and courteously relating to internal and external customers.
• Must have ability to work collaboratively with HAS and Nursing Management
• Must demonstrate ability to lead Process/Performance Improvement (PI), and quality assurance initiatives in primary care.
• Positively support the goals of the Primary Care Services, the mission of the Hospital and the VA Health Care System.
• Maintain and promote high ethical, clinical, and administrative standards that are carried into the decision-making process.
• Responsible for developing both long- and short-term plans for his/her Section giving special consideration to the integration of the Primary Care Services programs within other Extended PACT services to ensure an interdisciplinary approach.
• Makes recommendations to the Chief, and Assistant Chief, of Primary Care regarding all resource management issues, including equipment, space, educational opportunities etc.

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

Duties include but are not limited to the following:

• Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS).
• Performs a basic analysis of the data and generates a variety of reports.
• Collates in-coming data from a variety of sources.
• Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate. Enters pertinent information into an automated tracking system.
• Receives DSS extracts to verify that the workload being captured in DSS is correct.
• Maintains automated system of program-specific data to track items such as service project milestones, progress reports, clinic trends, program trends, performance measures, compliance strategies, etc.
• Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW) etc., and other transportation providers.
• Coordinates service practices that decrease waits and delays for patients in all specialty areas.
• Plans consult processing flow to ensure veterans receive consultation services in a timely manner. Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
• Provides procedural support in administering quality monitors to be utilized in the internal consultation process to measure the success of efforts to provide seamless care and to support the education of staff in the proper use of the electronic record, to include internal consultation processes.
• Assists the Mobility Manager in planning and directing programs that provide VTS support services functions.
• Reviews workload types in Veteran Transportation Service e.g. outpatient clinic visits, surgical admissions.
• On a daily basis validate program workload and ensure reporting is accurate.
• Responds to "action required" notifications, insuring the primary providers are correct. Coordinates the day-to-day operation of VTS program flow, processes and functions.
• Provides technical and management guidance necessary to achieve the optimum use of service resources.
• Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management of program; space utilization services.
• Provides advisory services to the Mobility Manager regarding the requirements and implications of the office services provided.
• Provides advice to operating managers and supervisors on how provided services can assist in accomplishing their missions and programs.
• Performs other related duties as assigned.