Total 216 Others level Health / Beauty / Fitness job vacancies in Durham, DH1 3HU

As a General Engineer, you will:

• Lead planning and design work for substantial multi-phase new construction, renovation, and improvement projects for a variety of real property facilities.
• Lead site investigations and evaluate data obtained to determine feasibility, topography, site configuration or condition of the structure, and essential data prior to initiating design.
• Direct the preparation of detailed fee estimates and the pertinent correspondence, plans, reports, and A/E contract criteria necessary for project completion.
• Monitor project reviews, readjusting money, schedules, and work required to complete assigned projects.
• Perform final acceptance inspections and complete all administrative actions required to close out assigned projects.
• Use information management, project tracking, and computer-aided design and drafting (CADD) programs to solve engineering problems and facilitate work.
• Ensure construction contractors are meeting local, state, and federal health and safety requirements.

• Serves as a public health expert in developing, planning, coordinating, monitoring, implementing, and evaluating current or projected complex, interrelated public health and clinical / research programs within the Office of Human Research and Community Engagement (OHRCE) involving governmental and non-governmental organizations and individuals from multiple sectors e.g. local, state, national and/or international levels.
• Analyzes existing or proposed systems, strategies, services, or other health-related matters for long range implementation and administration of programs.
• Provides technical advice, and assistance in the assigned area of responsibility. Identifies opportunities and problem areas, research gaps and relevant program needs.
• Seeks out and pinpoints new research based on program needs.
• Designs solutions and provide suggestions concerning program direction (formulating short- and long-range program goals, objectives, and policies),
• Coordinates the use of various support mechanisms to achieve a balanced program within approved resource priorities and funding ensuring alignment with program objectives.
• Makes recommendations, serves as a technical advisor to OHRCE Director.

Duties and responsibilities for the position include but are not limited to the following:

1. Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations including hypertension, diabetes, arthritis, cancer, congestive heart failure and other chronic diseases in addition to limited dermatology care..
2. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a registered nurse or physician for appropriateness and conformity with established policies/procedures.
3. Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD.
4. Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care and patient/family education. In organizing and delivering care, the LPN recognizes and considers emotional, cultural, spiritual, socio-economic, and age-related factors.
5. Ability to work well within an interdisciplinary team including care coordination, patient teaching, documentation of care activities, completion of clinical reminders and alerts as indicated.
6. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD, and initiate appropriate emergency interventions as directed.
7. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patient, family members, and/or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
8. Knowledge and skill in performing support duties for complex diagnostic tests and/or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during and following the procedure. Serves as a preceptor in orienting, education, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
9. Actively seeks out educational opportunities to enhance nursing knowledge and skills, sharing new knowledge gained with other staff to improve and advance nursing practice.
10. Embodies the I CARE ore values of this organization. Integrity, Commitment, Advocacy, Respect, and Excellence create a culture of caring and civility that supports our goals.
11. Ensures that confidential information is at all times safeguarded and protects information from being disclosed to unauthorize sources. Consults the supervisor when in doubt before releasing confidential information to a third party.
12. Knows, understands, and consistently complies with VA information security policies, procedures, rules and regulations such as: Reporting known or suspected incidents immediately to the Information Security Officer. Using VA computers only for lawful and authorized purposes. Not installing unauthorized software on the computer. Handling, storing, and disposing of sensitive information safely. Not e-mailing sensitive information. Complying with safeguards, policies, and procedures to prevent unauthorized access to VA computer systems. Complying with terms of software licenses and only using VA-Licensed and authorized software.

Sugarman Health and Wellbeing is seeking a Care Assistant for a male client with Autism, Epilepsy , Dyspraxia, and Sensory Processing in Hartlepool. The role offers a fantastic opportunity to provide complex care and support while developing skills in a rewarding environment.

• Hourly Rate: £13 p/h
• Location: Hartlepool
• Shift Patterns:
  • 9am-1:30pm
  • 2:30pm-6pm
• Driver: Essential (to drive a mobility car)
• Contract: Full-time, supporting complex care needs

• Provide clinical care and personal care support
• Assist with moving and handling
• Engage in outdoor activities
• Support and maintain all clinical needs
• Enhance the service user's quality of life

• Weekly pay and access to a pension scheme
• Ongoing training and NVQ course access
• Support from the Nurse Care Manager and Registered Manager

This role is ideal for care professionals interested in complex conditions and seeking to grow their careers with the support of theory and practical training

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

The Community Living Center is comprised of Three (3) distinct neighborhoods: a 10-bed Hospice Unit, and a 66-bed combination Long Term Care/Short Stay Unit/Rehabilitation. The program is designed to provide optimal comprehensive resident care within available resources and is consistent with the Health Care System and Nursing Service mission, philosophy, and goals. The length of stay for veterans in the unit may range from a few days to several years. The length of stay is determined by the individual needs of the veteran, potential for rehabilitation, and availability of resources for discharge to the least restrictive environment. Discharge planning and patient/family education is initiated upon admission and continues throughout the veterans stay in the Community Living Center.

The Restorative Registered Nurse within the Community Living Center will oversee a program designed to improve or maintain the functional ability of Veteran residents, so they can achieve their highest level of well-being possible. This program concept actively focuses on achieving and maintaining optimal physical, mental, and psychosocial functioning. Generally, restorative care is initiated when a resident is discharged from formal physical, occupational, or speech rehabilitation therapy. The Community Living Center has an interdisciplinary team that includes staffing representing Nursing, Dietary, Social Work, Pharmacy, Occupational Therapy, Physical Therapy, Nurse Practitioners, and Physicians. The interdisciplinary team meets each week to discuss care planning and needs of patients. Nurses are competent in the management of patients with complex diseases such as Diabetes, CHF, COPD, Cancer, and Dementia. Staff receives education in other areas, including pain management and end of life care.

The 4 (four) key quality characteristics of the RN role are as follows:

1. Clinical knowledge and skills
2. Rehab/restorative nursing abilities
3. Compliance with infection control guidelines

Preferred Qualification(s):

• Minimum of one (1) year nursing home experience at the SNF level, in the role of Registered Nurse or Licensed Practical Nurse.
• Demonstrated ability to work effectively with patients, families, and other members of the interdisciplinary team.
• Demonstrated skills in decision-making, sound clinical judgment and critical-thinking abilities.
• Demonstrated ability to use computer systems in support of patient care delivery.

• ANCC for Gerontological Nursing
• ANCC for Medical Surgical Nursing

Duties and responsibilities for the position include but are not limited to the following:

1. Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations.
2. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a registered nurse or physician for appropriateness and conformity with established policies/procedures.
3. Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD.
4. Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care and patient/family education. In organizing and delivering care, the LPN recognizes and considers emotional, cultural, spiritual, socio-economic, and age-related factors.
5. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD, and initiate appropriate emergency interventions as directed.
6. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patient, family members, and/or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
7. Knowledge and skill in performing support duties for complex diagnostic tests and/or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during and following the procedure. Serves as a preceptor in orienting, education, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
8. Actively seeks out educational opportunities to enhance nursing knowledge and skills, sharing new knowledge gained with other staff to improve and advance nursing practice.
9. Embodies the I CARE ore values of this organization. Integrity, Commitment, Advocacy, Respect, and Excellence create a culture of caring and civility that supports our goals.
10. Ensures that confidential information is at all times safeguarded and protects information from being disclosed to unauthorize sources. Consults the supervisor when in doubt before releasing confidential information to a third party.
11. Knows, understands, and consistently complies with VA information security policies, procedures, rules and regulations such as: Reporting known or suspected incidents immediately to the Information Security Officer. Using VA computers only for lawful and authorized purposes. Not installing unauthorized software on the computer. Handling, storing, and disposing of sensitive information safely. Not e-mailing sensitive information. Complying with safeguards, policies, and procedures to prevent unauthorized access to VA computer systems. Complying with terms of software licenses and only using VA-Licensed and authorized software.
12. Provision of direct nursing care to patients with an emphasis on patient
    teaching and interventions such EKGs and phlebotomy.
13. Medication administration and oxygen therapy.
14. Clinical reminders with appropriate consults and alerts as indicated.
15. Cleaning and reprocessing of reusable medical equipment.
16. Patient intake.
17. Assisting with minor procedures, including obtaining and arranging necessary equipment, positioning patients, ensuring comfort and privacy- monitoring patient during the procedure.

Work Schedule: Monday - Friday 0800 - 1630 Telework: Not Available Virtual: This is not a virtual position. Financial Disclosure Report: Not required

Registered Nurse (RMN/RNLD) - Care Home

Hours: 36 or 48hrs per week / Nights

Salary - £21.77 per hour

Location: Darlington, Durham, DL1 1JF

£2,000 welcome bonus* when you join. Just one of the ways our client makes you feel valued.

REWARDS PACKAGE

As well as a competitive salary, our client offers one of the best rewards packages in the care sector. Your generous benefits would include:

• Free learning and development
• Automatic enrolment into our profit share scheme
• A range of holiday, retail and leisure discounts
• Nurse Mentor and Refer a Friend bonus schemes
• Wellbeing Support

ABOUT THE ROLE

As a Registered Mental Health Nurse or Learning Disability Nurse at a Care Home, you’ll use your compassion and experience to deliver the quality care and support our client is known for. Working within a multi-disciplinary team, you’ll provide care and support to patients with complex and sometimes challenging behaviours. You’ll help improve patients’ quality of life by ensuring their needs are met and that each person is always treated with dignity and respect. That means you’ll take the time to listen to our client's patients, and provide and supervise the delivery of excellent nursing care. As a Registered Nurse (RGN/RMN, you can enjoy the freedom and autonomy you need to make a real difference.

ABOUT YOU

You’ll need to have current NMC registration to join as a Registered Mental Health or Learning Disability Nurse (RMN/RNLD). We’ll look for an up-to-date knowledge of clinical practices together with a strong understanding of CQC requirements and frameworks. Your proactive approach will mean you’re ready to make the most of the personally-tailored training programme we’ll develop for you. Dedicated and compassionate, you should also have experience of producing well-developed care plans, undertaking risk assessments and working as part of a clinical team.

If you’d like to use your clinical and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is a rewarding and empowering place to be.

Click to Apply

Job Reference CTNPO5328

Registered Nurse (RMN/RNLD) - Care Home

Hours: 36 or 48hrs per week / Nights

Salary - £21.77 per hour

Location: Darlington, Durham, DL1 1JF

£2,000 welcome bonus* when you join. Just one of the ways our client makes you feel valued.

REWARDS PACKAGE

As well as a competitive salary, our client offers one of the best rewards packages in the care sector. Your generous benefits would include:

• Free learning and development
• Automatic enrolment into our profit share scheme
• A range of holiday, retail and leisure discounts
• Nurse Mentor and Refer a Friend bonus schemes
• Wellbeing Support

ABOUT THE ROLE

As a Registered Mental Health Nurse or Learning Disability Nurse at a Care Home, you’ll use your compassion and experience to deliver the quality care and support our client is known for. Working within a multi-disciplinary team, you’ll provide care and support to patients with complex and sometimes challenging behaviours. You’ll help improve patients’ quality of life by ensuring their needs are met and that each person is always treated with dignity and respect. That means you’ll take the time to listen to our client's patients, and provide and supervise the delivery of excellent nursing care. As a Registered Nurse (RGN/RMN, you can enjoy the freedom and autonomy you need to make a real difference.

ABOUT YOU

You’ll need to have current NMC registration to join as a Registered Mental Health or Learning Disability Nurse (RMN/RNLD). We’ll look for an up-to-date knowledge of clinical practices together with a strong understanding of CQC requirements and frameworks. Your proactive approach will mean you’re ready to make the most of the personally-tailored training programme we’ll develop for you. Dedicated and compassionate, you should also have experience of producing well-developed care plans, undertaking risk assessments and working as part of a clinical team.

If you’d like to use your clinical and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is a rewarding and empowering place to be.

Click to Apply

Job Reference CTNPO5328

Registered Nurse (RMN/RNLD) - Care Home

Hours: 36 or 48hrs per week / Nights

Salary - £21.77 per hour

Location: Darlington, Durham, DL1 1JF

£2,000 welcome bonus* when you join. Just one of the ways our client makes you feel valued.

REWARDS PACKAGE

As well as a competitive salary, our client offers one of the best rewards packages in the care sector. Your generous benefits would include:

• Free learning and development
• Automatic enrolment into our profit share scheme
• A range of holiday, retail and leisure discounts
• Nurse Mentor and Refer a Friend bonus schemes
• Wellbeing Support

ABOUT THE ROLE

As a Registered Mental Health Nurse or Learning Disability Nurse at a Care Home, you’ll use your compassion and experience to deliver the quality care and support our client is known for. Working within a multi-disciplinary team, you’ll provide care and support to patients with complex and sometimes challenging behaviours. You’ll help improve patients’ quality of life by ensuring their needs are met and that each person is always treated with dignity and respect. That means you’ll take the time to listen to our client's patients, and provide and supervise the delivery of excellent nursing care. As a Registered Nurse (RGN/RMN, you can enjoy the freedom and autonomy you need to make a real difference.

ABOUT YOU

You’ll need to have current NMC registration to join as a Registered Mental Health or Learning Disability Nurse (RMN/RNLD). We’ll look for an up-to-date knowledge of clinical practices together with a strong understanding of CQC requirements and frameworks. Your proactive approach will mean you’re ready to make the most of the personally-tailored training programme we’ll develop for you. Dedicated and compassionate, you should also have experience of producing well-developed care plans, undertaking risk assessments and working as part of a clinical team.

If you’d like to use your clinical and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is a rewarding and empowering place to be.

Click to Apply

Job Reference CTNPO5328

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to Has or Fiscal Service. The Lead MSA will also train the MSA staff on how to process the beneficiary travel requests. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
d. Must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.

All other duties as assigned.


Work Schedule: 0730 -1600
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Major duties include but are not limited to the following:

• Responsible for working with the DVAHCS Education Department and OAA in establishing affiliations with university audiology and speech pathology clinics. This includes conferring with several university department chairpersons, faculty clinic program directors, and university legal counsel for agreement compliance.
• Maintains a database of all university of affiliates with their respective contacts including university accreditation information.
• Possesses the Certificate of Clinical Competence in Audiology (CCC-A) from ASHA and/or is a Fellow of AAA (F-AAA) until obtaining their CCC-A, and serves as the Point of Contact for all university matters including disciplinary and grading actions.
• Develops and maintains an Audiology and Speech Pathology training handbook with the policies and procedures of the DVAMC and the ASPS Service.
• Develops and provides initial training program for all Audiology students and arranges training for Speech Pathology students to include:

1. Hospital policies and procedures
2. Introduction to each of the services provided within the clinic
3. Infection Control and RME procedures for each piece of equipment
4. Training on each piece of equipment located within the respective clinics
5. Criteria for referral to other clinics or specialty testing within /outside of ASPS
6. Introduction to the disciplinary teams the Audiology and Speech Pathology students will rotate through

• Coordinates and mentors students to complete hearing screening exams for Police, Boiler Plant and other employees as requested by Occupational Health Service.
• Requests input from all staff on student progress and signs off on all clinic contact hours for students per affiliation (written, electronic TYPON system, or other applications).
• Maintains contact with affiliate at least twice per semester (mid-term and final evaluations) and arranges for site visits from University affiliates as needed.

Duties include but are not limited to:

• Performs Healthcare Planning/Design Management: provides a broad review of all disciplines of Engineering when applied to a healthcare environment to support construction document reviews and preparation; plays an essential role in resolving conflicts in designs and in the construction field to reduce and prevent large cost and time impacts for projects while ensuring the project VA standards and adopted codes; performs evaluations on medical care programs and services to ensure assigned projects are aligned
• Manages Healthcare Design and Construction Administration: uses independent seasoned engineering judgment in evaluating and performing scheduling and layout of operations, inspection, and surveillance of materials, methods, and equipment used in construction; responsible for managing and dealing with constantly changing priorities and deadlines based on engineering workload; responsible for training the facility maintenance staff on new equipment or complex utility systems to ensure the staff have the comprehensions, qualifications and understanding of the systems to maintain and operate.
• Performs Healthcare Construction Management and Post Project Activities: provides direction and guidance to the contractor for construction within the facility; provides training and guidance to the contractor to improve the contractor's ability to work within the medical facility requirements and confinements to better perform the scope of work; performs scheduling and layout of construction operations, and inspection and surveillance of materials, methods, and equipment used in construction.
• Medical Infrastructure Planning: The position assists on the medical center construction projects, space functional changes, and associated planning with respect to medical technologies and medical-related technologies; provides project management for the planning, construction design reviews, construction and equipment installation; advises and works with clinical staff and the Biomedical Engineering staff on design and planning of construction of clinical spaces, specification development, and design reviews, sometimes entailing visits to other facilities to research current design trends for medical space.
• Regulatory Agencies: assists in monitoring and reporting on construction and utilities management program that allows the Veterans Health Administration to meet the requirements set by accrediting organizations such as TJC; remains current with standards interpretation, implementation objectives, and regular reporting requirements.
• Network Security: shares responsibility in ensuring that information security issues are managed effectively for engineering databases and building automation systems.

Patient Advocacy within VA exists to ensure patient concerns are heard and addressed to improve the overall experience and quality of care for patients. Effective, high-functioning Patient Advocacy is integral to fulfilling the goal of providing Veterans with world-class health care. Major duties and responsibilities include:
Complaint Resolution

• Manages the facility Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements
• Assists Service-Level Advocates (SLAs) and front-line staff in resolving issues and addressing more complex complaints
• Explores all avenues to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution
• Proactively identifies existing or potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems

• Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities
• Works directly with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution
• Maintains a strong relationship with Veterans Service Organizations and others whose interests are in helping and protecting Veterans, their families, and their representatives
• Serves as liaison with congressional offices, responding directly to their staff assistants on matters involving patient concerns or dissatisfaction

• Ensures VHA Patient Advocacy goals, policy and requirements are met by collecting, analyzing, and evaluating relevant data, and preparing reports based on that data
• Works to identify the elements of clinical or administrative practices contribute to or create an atmosphere for patient dissatisfaction and recommends changes
• Presents patient issues and data at various facility meetings and committees
• Works closely with Facility Management to discuss trending concerns that may indicate the need for system improvements