Total 15 Junior Executive level Health / Beauty / Fitness job vacancies in Chicago, Illinois, USA

Prepares patients for dental treatment, equipment for use by the dentist and provides chair side assistance to dentist and provide a wide range of dental procedures.

Responsible for ensuring that all work surfaces, equipment, materials, and instruments are properly disinfected/sterilized.

Maintain and use automated processing equipment.

Establishes dental records and is responsible for the control of medical records while they are in the dental clinic.

Responsible for the scheduling of patients, preparing the call-outs, and supervising inmate patients.

Maintains adequate stock levels of the expendable supplies used in the clinic and prepares purchase requests for the purpose of ordering additional supplies.

Responsible for maintenance and minor repair of dental equipment.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution. The staff correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.

The Primary Care Physician Assistant in collaboration with the interdisciplinary team, manages the care of outpatients in the Ambulatory Care Service as a Primary Care Provider as part of a Patient Aligned Care Team. Primary Care is provided in Rockford, Freeport, and Janesville Community Based Outpatient Clinics.

The VA advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Scope of Practice, duties may include but are not limited to:

• Performs comprehensive history and physical examinations and initiates treatment when indicated for acute and chronic medical conditions.
• Orders diagnostic laboratory and imaging tests as needed. Interprets and applies findings to make a medical diagnosis.
• Uses prescriptive authority granted by licensure to prescribe and administer routine therapeutics including medications, devices and procedures.
• Uses electronic record for documentation. Initiates consultation requests and records required notes on all procedures or patient visits in the in the electronic medical record. Participates in peer review and process improvement
• Performs procedures that are delineated by scope of practice. Emergency procedures may be required in situations where the physician is not immediately available and may include initiation and assisting in management of cardiac arrest, acute respiratory failure and first aid for life threatening injuries.
• Provides customer focused and cost-effective approach to all aspects of patient care.
• Educates and counsels veterans and families for promotion and maintenance of health as well as prevention of illness and disability. Instructs patients and families concerning treatment, medications and reportable signs and symptoms associated with their diagnoses.
• Ensures that the practice is consistent with Joint Commission, CARF, VA policies and procedures, clinical practice emergency medicine guidelines, VISN standards, national statutes and regulations, medical record documentation, mandatory continuing education, and HIPPA policies.
• Engages in systematic evaluation and improvement of the quality and effectiveness of patient care.
• Expected to act as a surrogate for the patients of colleagues, when one or more colleague is on leave.
• Timely documentation is expected and necessary in all areas in accordance with facility policy. All administrative work should be completed in a timely fashion.
• Clinical Reminders should be addressed as medically appropriate. Quality of care will meet professional standards at all times

The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Duties include, but are not limited to:

- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Takes care of inventories, supplies, and office supplies.

Work Schedule: Monday- Friday 8:30AM-5:00PM. Work schedule will be discussed at interview.
Telework: Ad-hoc
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

The incumbent serves as an Advanced Medical Support Assistant (AMSA) assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care setting involved in a PACT model within the Marion VA Healthcare System. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Recommends changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre appointment information and/or requirements to assure readiness for patient visit/ procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community). For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Mon - Fri, 8:00 a.m. - 4:30 p.m., excluding weekends and Federal Holidays.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #:
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

The AMSA provides specialized and expert administrative support to Veterans while working collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT, specialty clinics, and the Care in the Community programs). Work involves specialized administrative judgment and the flexible use of a wide range of clinical processes relating to access to care across the community.

• Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge.
• Communicate with non-VA medical facilities; prepares correspondence for patients; manages a system for follow-up care such as new consults, tests, labs etc.). and other duties assigned for the proper and timely treatment of patients.
• Maintains and coordinates appointment schedules for all community care consults.
• Communicates with community providers to ensure acceptance of VA patients and payments.
• Prepares any required pre-appointment documents including referral forms and release of information documents.
• Coordinates scheduling of appropriate level of care and documents scheduling efforts in the appropriate consult.
• Obtains medical documentation from community providers ensuring coordination and communication regarding services rendered.
• Communicates with PACT teams regarding urgent requests or requests for further treatment for continuity of care.
• Coordinates internal and external care between customers and providers.
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• All other duties as assigned.

The primary purpose of this position is to analyze data extracts, compilation, collection, reports and provides program support and administrative assistance to the Contract Nursing Home (CNH)/ Community Adult Day Health Care (CADHC)Program Manager, Post-9/11 Military to VA (M2VA) Program Manager, and the Post-9/11 M2VA Program, where seamless, easy transition for recently discharged Veterans is coordinated including the Polytrauma Support Clinic.

Major Duties:

• Collects, compiles, and/or tracks data and statistical information in support of an organization's program operation.
• Assists in the planning, review, and reporting of data/statistical results of program/project studies.
• Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data.
• Evaluates documents, e.g., sampling plans, permit applications, and other data collection forms.
• Coordinates incoming data from a variety of sources.
• Reviewing documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate.
• Maintains automated system of program-specific data to track suspense's on items such as project milestones, progress reports, funding accomplishments, compliance strategies, etc.
• Performs typing work, whether from voice recordings or written material on either an electric typewriter or using word processing software and equipment.
• Ensures that all information is up to date, and compiles routing reports which are required by VISN headquarters and VACO.
• Types letters, reports, memoranda, inventories, rosters, mailing lists, and other general office material.
• Prepares materials for publication such as pamphlets, certificates, forms, graphs, technical manuals or comparable items.
• Receives and directs callers, patients, and visitors.
• Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.
• Acts as liaison to other managers and staff within the organization and provides accurate advice on procedures, reports, requirements, and other matters necessary to implement the program's policies, directives, and instructions.

Major duties:

• Answering phones
• Directing calls to the appropriate staff
• Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Using CPRS for notes, alerting AMSA (Advanced Medical Support Assistant) to scheduled, rescheduled or no show appointments,
• Entering hospital notification and community care coordination plan notes, performing basic eligibility requirements for CITC programs.
• Interacting with both internal and external customers
• Obtains medical records
• Works closely with CITC teams, PACT and specialty clinics.

Supervisory Medical Support Assistants plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to:

• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
• The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

Supervisory Medical Support Assistants plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to:

• Assigning and evaluating the work of subordinate staff.
• Resolving complex problems to ensure patient services are met.
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
• Identifying educational or training needs; making final decisions on selections; evaluating performance and taking disciplinary action when necessary.
• The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
• The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required

The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

• Ancillary Services. Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care. Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology.
• Call Center. Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.e., scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).
• Care in the Community (CitC). The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.
• Consult Management. Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.e., care in the Community consults, primary care provider entered consults and specific clinic consult listings). This review includes identification of status issues, (i.e. scheduled but not linked; scheduled to past appointment; significant findings, etc.) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.
• Direct Scheduling. Schedules routine appointments without a consult referral.
• Interdisciplinary Coordinated Care Delivery Models. Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support.
• Patient Aligned Care Team (PACT). Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.
• Patient Systems. Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit. These systems include, but are not limited to: Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records. Patient systems names may vary from institutions and change over time.
• Specialty Clinics. A variety of specialized medical, surgical, and mental health outpatient clinics. Services performed in the Specialty Care Clinics include, but are not limited to: Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic. Specialty clinic names may vary from institutions and change over time.
• Performs other directly related duties as assigned.

The work includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

• Ancillary Services. Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care. Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology.
• Call Center. Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.e., scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).
• Care in the Community (CitC). The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.
• Consult Management. Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.e., care in the Community consults, primary care provider entered consults and specific clinic consult listings). This review includes identification of status issues, (i.e. scheduled but not linked; scheduled to past appointment; significant findings, etc.) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.
• Direct Scheduling. Schedules routine appointments without a consult referral.
• Interdisciplinary Coordinated Care Delivery Models. Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support.
• Patient Aligned Care Team (PACT). Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.
• Patient Systems. Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit. These systems include, but are not limited to: Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records. Patient systems names may vary from institutions and change over time.
• Specialty Clinics. A variety of specialized medical, surgical, and mental health outpatient clinics. Services performed in the Specialty Care Clinics include, but are not limited to: Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic. Specialty clinic names may vary from institutions and change over time.
• Performs other directly related duties as assigned.

The Lead MSA is assigned to a Patient Aligned Care Team (PACT) model within the Marion VA Health Care System. The Lead MSA monitors work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work and that staff are in compliance with applicable policies and procedures i.e., Scheduling Directive, Patient Information Collection Management (PICM), Insurance Capture, Pre-Registration, Open Encounter management, etc.; ensuring accurate and timely scheduling of appointments by conducting and documenting routine scheduling audits; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSAs and staff in order to resolve day to day conflicts.

Other assignments include, but are not limited to:

• Provide training, mentoring and coaching to other frontline MSAs
• Assist with cancelling, rescheduling and notifying patients as requested
• Ensure coverage for PACT MSAs when on scheduled or unscheduled leave
• Maintain and assist with clinic access contingency plans by adjusting appointment times, location or dates
• Maintain and assist with cancelling and rescheduling patients for various clinics in supervisor's absence.

The Employee serves as a Lead Medical Support Assistant (MSA) and performs clerical and administrative support in the coordination, care, and treatment provided to patients. The Lead Medical Support Assistant is responsible for ensuring accurate and timely scheduling of VA appointments, providing guidance and leadership to the scheduling MSAs/AMSAs, conducting ongoing reviews to ensure quality of work, development of training, collecting data, running reports, timekeeping, organizing work and setting priorities to ensure completion of duties is accomplished in a timely manner.

Duties Include:

-Monitors and makes work assignments and coordinates coverage at all workstations, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.
-Coordinates department flow, workload capture, and other administrative support functions associate with the day to day department operation.
-Assists the supervisor in monitoring and ensuring the integrity of various databases, to include, consult management, other reports.
-Ensures front line scheduling staff understand and appropriately utilize the administrative support packages.
-Schedules and reschedules patient's appointments and or consults, entering no-show information monitoring the electronic waitlist and preparing for clinic visits: printing appointments and routing sheets, identifying needed means tests. and entry of patients information from 10-10EZ into Vista. Verifying provider order in accordance with VHA national scheduling guidelines.
-Provides information and guidance to agency employees as requested. Verify and update demographics and Insurance information.
-Preforming related duties as assigned.

Work Schedules: Monday-Friday 8:00am-4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Title/Functional Statement #:
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

DUTIES:

• Participating in team huddles/meetings to manage and plan patient care.
• Interacting with both internal and external customers. Processing secure messages.
• Serves as area's communication liaison through the use of technology (multi-line telephone, computer, radio, and paging system).
• Establishing patient records, and/or routing patient records accurately and appropriately.
• Coordinating and scheduling patient care and services; demonstrating complete established administrative action for each order
• Scheduling appointments in accordance with VHA national scheduling guidelines.
• Monitoring pre-appointment requirements to assure readiness for patient visit service/procedure; verifying and updating patient demographics.
• Provide follow-up calls to patients to remind them of appointments and to reschedule when clinic is cancelled.
• Reviews schedules and ensures clinic slots are managed appropriately to maximize capacity making schedule changes, as necessary. The Advanced MSA refers all questions requiring immediate medical attention to appropriate health care team member.
• Performs other duties as assigned.

Be different. Do what you love. Join DaVita as a Medical Office Assistant / Care Coordinator.

It takes a Village to care for our patients and as an IKC Medical Office Assistant (Care Coordinator/CC), you will be at the heart of all the action.  Our CCs work together as a team to facilitate the planning and organizing of all critical activities for our patients.  The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions.  The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care.

Position Details:

• HYBRID schedule, working in DaVita clinics 3 days per week and remotely the remaining days.

• Full Time hours, Monday through Friday

• Starting time between 7:00 and 8:00, with flexibility when needed

• Commuting to multiple DaVita clinics in the GARY, IN market

• Mileage Reimbursement

• Opportunity to have Direct Patient Interaction and Build Relationships

• Professional Growth Opportunities / Tuition Reimbursement Options

• Diverse, community-based and FUN Work Culture

• Fortune World’s Most Admired Companies

Responsibilities:

• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.

• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.

• Communicate directly with patients on a timely basis for all scheduling requirements.

• Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.

• Ensure that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.

• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.

• Act in accordance with the DaVita, Inc. mission and values to deliver high quality care to our patients.

Qualifications of the Medical Office Assistant:

• High school diploma or GED required

• Experience in a medical office or hospital setting a bonus

• At least two (2) years of experience in a professional office environment

• Prior remote work experience is a bonus

• Ability to work with and resolve confidential information and/or issues using discretion and judgment

• Professional verbal communication and telephone etiquette

• Proficiency with Microsoft Office/Excel/Outlook

• Patient engagement - PATIENT-FOCUSED role!

• Commitment to service excellence and patient satisfaction

• Excellent verbal and written communication skills

Our Core Values:

• Service Excellence

• Integrity

• Team

• Continuous Improvement

• Accountability

• Fulfillment

• Fun

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

DaVita IKC (Integrated Kidney Care) is comprised of an innovative team who is committed to improving patient outcomes and improving quality of life. Come work with a team of passionate professionals to transform kidney care through a value-based, person-centered, comprehensive approach to kidney care.

• We provide comprehensive care and complex chronic condition management to patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis.

• 27,000+ patients receiving IKC services every month

• 20 years of Integrated Kidney Care Experience

We’re on a mission to revolutionize kidney care, with a vision of making integrated care the standard of care for all renal patients.  To help us achieve our vision, we’re investing extensively in developing both our model of care and our team.  When you join DaVita IKC, you're joining a compassionate team committed to quality patient care. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

#LI-TS2

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits