Communication To communicate effectively and appropriately with service users, recognising where there may be barriers or difficu.....
Communication To communicate effectively and appropriately with service users, recognising where there may be barriers or difficulties to understanding, in a way that does not antagonise or offend, but facilitates understanding and supports or initiates shared decision making using the service users preferred method of communication To display a calm and patient approach to the service user in times of crisis situations To establish and maintain good working relationships with the service users, relatives and carers and the wider multi-professional team. To record telephone and other messages, write accurate, relevant, written information within the service users records and observation charts in accordance with legislation and organisational policies and procedures. To act in way that is non-discriminatory towards service users, carers, colleagues, other professionals, visitors or members of the public. To demonstrate an acknowledgement, awareness and support of other peoples cultural, religious, language, gender or disability requirements To answer basic questions asked by the patient or relative or refer onto the relevant professional where appropriate To advocate for the service user, by participating in Person Centred Planning, the provision of choice and encouraging the service user to communicate their wishes, choices and needs. Clinical To contribute to the promotion of health, psychological, social and spiritual well-being as directed by the named nurse and multi-professional team To participate in the assessment, planning and evaluation of service user care, with the named nurse. To participate in the delivery of service user care and undertake clinical duties which are allocated by the named nurse and supervised by the person in charge of the area. To participate in the delivery of service user care and undertake clinical duties which are allocated by other professionals and supervised by the person in charge of the area. Service User Care Programme To function as an associate worker to identified service users and support them to reach negotiated goals. To assist in the development and implementation of care packages and activities to meet the service users individual needs, independence, interests and level of skill with the appropriate member of the multi-professional team. To participate in the provision of activities within and outside of the home, including hobbies and leisure activities. To report to the team leader information relating to the service users care and any changes environmentally or in the service users condition that could contribute to: Physical safety of other service users Influencing the service users behaviour Influencing the service users physical and psychological health To assist the service user as required with their physical, personal, hygiene, nutritional and social care needs To escort the service user and or their records safely using the appropriate level of transport. To actively engage in the active support model. To report any concerns regarding the care environment to the person in charge. To always act in accordance with Trust and service policies and procedures. To take care and maintain the safety of the service users property and valuables. To support the escort when accompanying clients needing to attend appointments or inpatient stays to departments, hospitals within or outside of the Trust. To have a basic knowledge of Clinical Governance, participate in clinical governance and act at all times within the Trusts Clinical Governance framework. Training and Education To undertake and participate in statutory, mandatory training and in service programmes To gain knowledge of the Mental Capacity Act, Positive Behavioural Support, Positive Behavioural Management, the Mental Health Act, Safeguarding, Confidentiality, Health and Safety and Equality and Diversity. To undertake training in the use of Positive Behavioural Management. To participate in annual personal reviews being cognisant of service needs. Team Development To attend and participate in ward / department/ area meetings. To work with the team to identify areas for improvement and be a positive champion for any change proposed. To participate in managerial supervision with their supervisor. To take part in clinical supervision. Information To record observations of service user progress and behaviour, both positive and negative. To participate in audit, research and development of the service. To maintain and protect confidential information relating to the service user. To ensure that all accidents, incidents and complaints are reported as per Health Board Policy. Freedom to Act To act on their own initiative within the framework of their credited level of knowledge, skill and authorisation and in line with the service user care plan. To be responsible for their own actions, for what they do, the care they provide and the assessments they make within the credited knowledge that they have. To work within standards of care, procedures and policies. To follow security systems and procedures during the duty period. Health and Safety All staff are reminded of their responsibilities as employees to take reasonable care of their own health and safety at work and of other persons who may be affected by their acts or omissions at work. You are to attend all mandatory/statutory training according to ABUHB requirements. Confidentiality In the course of your duties you may have access to confidential material about patients, members of staff or other health service business. On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example: medical, nursing or other professional staff, as appropriate. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from your manager. Similarly, no information of a personal confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given. Failure to observe these rules will be regarded by your employers as serious gross misconduct, which could result in disciplinary action being taken against you. Individuals employed with the ABUHB area are responsible for any records they create, use or handle. This responsibility is established at, and defined, by law.
