Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staf.....
Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers. Assist in the smooth running of the clinic by carrying out general clinic administration duties including; preparation of day sheets/Dental General Anaesthetic (DGA) patient lists for clinics, checking of medical histories and completion of patient demographics on dental patient forms with patients, preparation of clinic paperwork including taking cards through to surgery on arrival of patient/making up DGA packs etc .tracing NHS numbers and sickle cell results before patient enters the surgery. Regular monitoring and review of patient paperwork/records/files, chasing up any missing or incomplete documentation accordingly Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate. Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re prioritising patients, ring and reminding patients of appointments . Maintain filing systems (electronic and paper based) and other records as required ensuring accuracy
