Total 80 job vacancies by Nations Recruitment

Job Title : Senior Brokerage Officer PO1
Job Category : Procurement
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £22.36

We are seeking to cover a Senior Brokerage role pending a full review of the commissioning team due to be complete Spring 2025. This is a well established brokerage team in the adult social care setting. This is a 7 day per week service although the post holder is only expected to work Monday to Friday. The brokerage team is managed by a Brokerage manager then has two teams below, Community and Placements. This Senior role will be to manage the Community team. You will directly line manage 3 brokerage officer and 2 assistants, you will also cover for the second senior during holidays and also the Team Leader when required. we use MOSAIC and are also rolling our a new E-Brokerage system.

You will have some brokerage and line management. Anyone with MOSAIC knowledge and experience while not essential is desirable

TECHNICAL EXPERIENCE/ SKILLS/KNOWLEDGE

Service Experience and knowledge

Previous experience of working as a brokerage officer
Experience of working within a health or social care context.
Experience of residential or supported living placement finding,
Experience of managing relationships with stakeholders in a health or social care context.
Experience of making effective use of effective IT monitoring systems to contribute to recording, researching service and reporting on brokerage activities, customer contact and service performance.
Experience of undertaking short term projects to contribute to enhancing the role of the brokerage Team.

Communication skills

Able to communicate effectively, confidently and assertively whether in writing or when speaking. This may also involve presenting complex information sensitively and matched to the needs of the audience and in line with organisational policy and practice.
Use influencing and negotiation skills effectively with different stakeholders and arrive at an agreed solution that represents the key interests of the service.

Personally effective
Ability to make effective use of supervision and contribute constructively to team meetings.
Demonstrable ability to carry out work under their own initiative, in an organised fashion, managing own workload. In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.
Able to negotiate effectively using diplomacy and tact.
Demonstrates a personal and professional demeanour which generates credibility and confidence amongst staff, managers and other stakeholders.
Develop and maintain working partnerships and effective relationships across the organisation and with external stakeholders.
Experience of working under their own initiative, in an organised fashion, managing their own workload. In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.

Experience
The ideal post holder will have experience of:
Working and negotiating with other agencies and other stakeholders
Using financial management and procurement software to commit expenditure.
Working as part of a team.
Managing your own workload.
Establishing and managing office administrative systems.
Handling a complaint procedure

Job Title : SEN Funding Systems Support Officer (SO2)
Job Category : Education
Location : Lambeth Town Hall, London Borough of Lambeth
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £21.92

TO START ASAP!

To deliver a highly effective finance service that enables the SEND Service to deliver outcomes. Operating efficiently, using existing and new processes and procedures to assist in improving and delivery of service. ? Support the SEND QA Manager by facilitating and maintaining accurate budget monitoring data working closely with finance and using the Oracle Planning & Budgeting tool for the purpose of revenue budget monitoring. Ensuring that SEN pupil placement and funding information for all Lambeth SEN pupils’ remains accurate and up to date. ? To be responsible for the effective management of funding/payments for service providers, including schools, parents and independent providers.
Key Knowledge
K1 - Detailed knowledge of recent legislation related to Statutory Assessments of SEN.

K2 - Knowledge of school based systems and policies.

K3 - Knowledge of issues relating to pupils with SEN.

K4 - Knowledge and understanding of the necessity of financial control.

Relevant Experience
E1 - Demonstrable experience of working in an educational environment with children of school age and their families.

E2 - Experience of working in a multi - ethnic environment.

E3 - Experience of working and liaising with other agencies in a multi disciplinary setting.

E4 - Experience of maintaining manual and computerised databases.

E5 - Experience of establishing and monitoring procedures relating to Statements / EHC Plans of SEN.

Job title: Kennels / Transport Officer (SC4) - Facilities & Environment
Job Category : Facilities & Environment
Location : Argall Ave, Leyton, E10 7AS, London Borough of Waltham Forest
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £12.25 per hour

Kennel/ Transport Officer

Successful candidates will be responsible for caring and good health of all dogs in Council facilities, collecting, accepting dogs into facility as well as arranging for and carrying out the removal out of the facility.

Requirements:
Driving licence
Own transport
Experience of working in kennels environment in all weathers
Experience in handling of aggressive and dangerous dogs
Working knowledge of the Animal Welfare Act
Working knowledge of the Dangerous Dogs Act
Ability to work with minimum supervision

Duties: (including but not limited to)
Making sure that dogs are in good health and properly cared for whilst in kennels and being transported
Animal Welfare
Cleanliness of kennels
Awareness of reportable or communicable disease
Transportation of dogs
Dealing with member of the public
Dealing with confrontation
Reporting defect to vehicle and equipment
Work shift pattern, working outside normal hours including evenings and weekend, flexibility to change shift according to service requirements.

Job Category : Environmental Services
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time :09:00
End Time : 17:00
Salary: £25.06
36 hours per week, min 2/3 days in office at Tooley Street. Must have in-depth knowledge and experience of the Licensing Act 2003, Gambling Act 2005 and other licensing regime applications and processes. May be required to work outside normal working hours to meet service needs (incl evenings/weekends), and undertake compliance and enforcement work (inspections, evidence gathering, prep prosecution papers, witness statements)

Job Category : Social Care & Health Non-Qualified (Kingston & Richmond)
Location : 44 York Street, Achieving for Children
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £26.00
The position will hold both court orders and court of court work , undertake assessments, write reports . also will complete single assessments if the child is deemed to meet threshold for a section 17 assessment.

The worker MUST have YJS caseworker experience.

About you: our role specification
Qualifications
● Educated at level 4 or above professional qualification in a relevant discipline (e.g Children and Youth, Social Care, Probation )
● Evidence of continuing professional development within Youth Justice
Skills and experience
● Experience of working with children, young people and families with offending behaviour
● Ability to work restoratively with all children, young people and victims of crime in line with the
service restorative approach principles and standards
● Experience of effective management of a caseload of young people in accordance with local
policies/procedure and Youth Justice National Standards, and accurate recording.
● Ability to write clear and concise court reports, bail packages, panel reports
● Skilled at undertaking timely, high quality, robust assessments (AssetPlus) and plans.
● Experience of effective partnership working and working within a multidisciplinary team.
● Experience and understanding of how Courts work and of relevant Youth Justice legislation,
including sentencing and bail/remand.
● Experience of risk management, public protection and safeguarding in the context of youth
offending and contextual safeguarding.
● Experience of delivering effective interventions that reduce risk, reduce likelihood of reoffending
and maximise positive outcomes for young people.
● Good knowledge and understanding of the Youth Justice landscape, including best practice in
regard to Good Lives Model, Desistance Theory, Trauma Informed Practice and Transitions
● Knowledge or keen interest in specific areas of offending such as harmful sexual behaviour, knife crime, county lines and national referral mechanism or children harming in the home.
Personal attributes
● A passion to demonstrate and promote our values (Trust, Respect and Empower) through professional behaviours and relationships with all stakeholders.
● To deliver Achieving for Childrenʼs vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.
● Good organisational abilities including: time management, problem-solving and prioritisation.
● Able to work flexibly and independently with a commitment to the organisation culture.
● Personal determination, drive, energy and ambition to overcome obstacles, achieve challenging
objectives, celebrate success and deliver excellent outcomes for children. Taking a strength
based approach to managing situations.
● Commitment to collaborative working within Achieving for Children and across organisational
boundaries in the best interests of children and families.
● Good communication and interpersonal skills that are open, honest, persuasive and pragmatic,
including ability to negotiate and influence.

Job Category :Housing
Location : Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time :17:00
Salary: £19.11

The role will be in the office, but can be negotiated ·
Negotiate arrangements with tenants ·
Support vulnerable tenants ·
Escalate cases through the escalation process ·
Contact tenants via phone, e-mail and letter ·
Visit tenants in their home for support and try and establish engagement



• To be the first point of contact for tenants and their representatives in respect to all residential rent charges, arrears and queries.

• Negotiate repayment plans, determining which cases to escalate and take legal action on rather internally or through referrals to legal services.

• To be responsible for meeting targets and objectives which maximise rent collection, influencing monthly and annual collection performance and arrears reduction.

• To liaise and correspond with tenants, the court service, external solicitors, other tenant representatives, fraud and investigation services, representing the Council’s interests and providing a professional and responsive service.

• To adopt and promote modern ways of working, embracing new technology which improves the customer experience whilst creating efficiencies.

• To ensuring the Council’s reputation is protected and enhanced through a high quality, professional income collection service.




Knowledge, including educational qualifications:

Educated to ‘O’ level/GCSE standard or similar qualification.
Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
Knowledge of computerised rental management systems.
Understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism and other forms of negative discrimination through the Council’s policies and procedures.
Understanding of and compliance with the Council's Health & Safety Policy.

Experience:
Experience in a customer facing role, ideally in a social housing or income collection.
Experienced in the application of housing income collection procedures and policies.
Experience of working in a performance management environment and experienced in the development and meeting of personal and team performance targets


Aptitudes, Skills & Competencies:
Ability to communicate effectively, both orally and in writing.
Ability to understand, apply and effectively use legal processes.
Negotiation and problem-solving skills
Ability to use prepare and organise data for spreadsheets, manage and present numerical data
Ability to draft correspondence, information and reports
Effective numeracy skills.

Job Category :Management
Location : Holbeach Office, Lewisham Council
Hours Per Week : 35.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £31.33

We need a candidate with extensive anti-social behaviour and statutory nuisance experience. This is not only through knowledge of legislation and statutory requirements, but the candidate must have the skill set to operationalised the legislation and the skillset to write ASB and statutory nuisance policies and procedures.

The candidate must have experience in performance managing staff including experience of using HR processes to manage performance.

Main Purpose of the Job

Be responsible for both day to day service management and the development of policy and strategy within the Safer Communities Service.

To lead on the newly implemented Public Space Protection Order (PSPO), ensuring its success.

To work in Partnership and in collaboration with colleagues in the Safer Communities Service.

To lead integration across the partnership, driving change to secure improved outcomes for residents.

Lead on ASB and Statutory Nuisance, setting a good example in terms of conduct, motivating and performance managing staff, making, and communicating timely decisions about the service and working to draw on good practice to deliver services that meet the customers’ needs within budget.

To represent the Head of Safer Communities and the Council at both internal and external meetings where appropriate.

Prepare reports and attend Committee where required, prepare evidence and attend courts, tribunals, public enquiries/meetings, giving evidence as required.

To lead in the preparation of legal cases and evidence, and appear and give evidence as a witness at Court, Tribunal or other statutory hearing.

Knowledge
• Extensive knowledge of all relevant aspects of licensing law and statutory procedures, and licensing enforcement including PACE, RIPA and legislation governing disclosure.

• Successful experience of leading ASB and Statutory Nuisance services, and the subsequent Enforcement including the understanding and use of legislation and how to implement national priorities.

• Ability to provide support and specialist technical advice to operational staff both within the team and the wider Council, on all relevant matters related to ASB and Statutory Nuisance, and the subsequent Enforcement.

• An understanding of the issues and challenges facing the service both operationally and strategically.

• Knowledge of key national policy drivers, Legislation and broader influences related to the role.

• Detailed and extensive knowledge of the full range of case law, codes of practice and guidance of ASB and Statutory Nuisance and the subsequent Enforcement

Aptitude
• Ability to negotiate effective working partnership with other internal departments and external agencies in the public, private and voluntary sector

• Self-driven, enthusiastic and innovative approach and able to be flexible with new emerging areas of work.

• Firm belief in the importance of an honest, open, fair and transparent approach to enforcement

• Firmly committed to the need to strive for continuous improvement

• Ability to lead and motivate a highly skilled team of officers in an environment which demands constant change and improvement

Skills

• Able to work through problems, evaluate risks and offer practical solutions. Ability to make rational decisions after consideration of all the available information.

• Using persuading and influencing skills to bring about behavioural change and achieve desired results/outcomes as necessary.

• Effective presentation, communication and interpersonal skills and ability to apply these effectively to a variety of audiences both verbally and in written form.

• Significant experience of working in, ASB and Statutory Nuisance Services and managing the subsequent Enforcement and dealing with the full range of complex issues.

• Excellent organisational skills; the ability to manage a heavy workload and prioritise it in order to ensure that all deadlines and targets are met


• Ability to supervise staff members in an environment that requires constant change and improvement


Experience
• Strong practical experience in drafting concise and accurate reports, Council committee reports, executive reports, responses to consultation papers, press releases.

• Experience of managing an ASB and Statutory Nuisance, service and the subsequent Enforcement issues in local authority/public sector or private sector and implementing related work programmes

• Experience of advising and presenting to Council committees

• Able to lead, direct and manage staff to provide high quality services and achieve performance targets within a pressurised and high profile environment



• Experience of managing and successfully delivering projects

• Experience of contributing to service planning, including developing objectives and target setting, together with managing performance.
General Education

• Evidence of continued professional, managerial and personal development and one or more of the following

• Educated to degree level with extensive experience &/or Professional qualification related to ASB, Community Safety or Housing with extensive experience
Personal Qualities

• Willingness to act corporately and collaboratively

• Enthusiastic, innovative and imaginative in approach to work

• An inclusive and supportive manager

• Highly motivated and not easily discouraged

• Flexible, innovative and creative approach

• A strong commitment to probity, honesty, openness, treating people consistently, fairly and with respect

• Resilient under pressure and able to respond effectively when faced with conflicting demands.

Job Category :Admin & Clerical
Location : Riverside House, Rotherham Metropolitan Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.38

Key role objectives

Sitting within the Financial Inclusion Team the post holder will provide administrative support to both the Projects and Interventions Officer, and the wider Financial Inclusion Team. The post holder will primarily be working on the new Energy Crisis Support Scheme and key areas of responsibility will include:

• Checking applications to ensure that the required documents have been received to enable processing, and liaising with applicants where further information is required
• Supporting applicants with additional needs (i.e., language barriers/learning disabilities) to make applications into the scheme
• The use of IT including case management systems and spreadsheets to accurately record information and prepare statistical information as and when required
• To answer customer enquiries regarding the eligibility criteria, the application process and any other enquiries relating to the Energy Crisis Support Scheme in a timely and efficient manner
• To provide a high-quality support service to the Energy Crisis Support Scheme Team with a focus on the delivering excellent customer service to our tenants and residents.

Job Category : Trade & Operatives
Location :Council Offices, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 08:00
End Time : 16:00
Salary: £16.11

Responsibilities

1. To competently identify the nature of an infestation and the most appropriate treatment/ management techniques. This decision should be based on knowledge gained through formal training, legislative restrictions, species specific biology, environmental protection considerations and site data.

2. To carry out treatments and management techniques for infestations including traps, culls, deterrents, pesticides and biocides safely and humanely, in line with The British Pest Control Association (BPCA) Code of Practice.

3. To survey properties, internally and externally, including drains, and make recommendations for further repair works or structural considerations to overcome future infestations and mitigate the risk of spread between dwellings. To survey and assess requests for pest control support that falls outside of normal contracts. Providing estimate costings and quotations, with technical drawings where applicable

4. To carry out proofing work to control and prevent infestations, ensuring materials and techniques used are in line with housing fire safety guidance and Construction (Design and Management) Regulations 2015.

5. To organise and perform the collection of stray dogs using sound judgement and expertise in line with the safe system of work and legislation. To arrange kennel stay or re-homing where appropriate.

6. To assist in the organisation, and perform the execution of pigeon proofing measures, including the cleansing and removing of pigeon matter as and when required.
7. To use, prepare, store and transport pesticides in line with COSHH regulations; ensuring that substances hazardous to health are properly controlled. Assist in preparing risk assessments and method statements.

8. When allocated a vehicle the post holder is responsible for ensuring that the vehicle is safely and correctly driven, is well maintained and roadworthy, and all plant and materials are safely stored. There is also responsibility for the content of the vehicle at all times while in their possession and to ensure the security of all materials and tools.




Knowledge, including educational qualifications:
Qualified to either Diploma in Pest Control with the British Pest Control Association (BPCA part 1 and 2) or RSPH Level 2 Certificate in Pest Management or equivalent.

To understand issues around the delivery of all pest control work activities in an urban environment and evidence of continued professional, managerial and personal development, within the relevant discipline.

Understanding of relevant legislation and codes of practice in H&S, pest control.

To understand how the principles of Equality Act and Public Sector Equality Duty impacts on all work duties.

To understand the basic safeguarding procedures and protocols for children and adults at risk.


Experience:
Experience in providing pest control advice to clients.

Experience of working with baits, traps, poisons and pest control equipment.

Experience of working effectively both independently and as part of a team.

Experience of providing excellent customer service whilst working in a front line operational team.


Aptitudes, Skills & Competencies:
Ability to handle, prepare and lay poison baits or spray insecticides, keeping yourself and others safe.

Ability to use technology equipment in line with the duties of the post.

Ability to prepare reports and maintain records of visits and actions carried out in relation to pest control and animal welfare duties.

Ability to interpret work instructions, both written and verbal, and implement them.

Ability to determine when an infestation requires a more detailed investigation or treatment.

Ability to formulate practical solutions to problems given the constraints of the situation
Ability to respond to the needs of customers diplomatically and sensitively, and to deal with issues calmly, effectively and with a high degree of professionalism and integrity.

Ability to act as coach and mentor to trainees and newly qualified colleagues.

Job Category : Social Care - Qualified
:Guildhall Complex, Achieving for Children
Hours Per Week :36.00
Start Date : Immediate Start
Base Salary : £39,951.00
Top Point Salary : £42,840.00


About you: our role specification
Qualifications
● Educated to degree level with a social work qualification and Social Work England registration
● Evidence of continuing professional development
Skills and experience
● Experience of managing complex social work, making sure robust risk management takes place to manage assessed vulnerabilities and risk to protect adolescents and where appropriate members of the general public.
● Experience of undertaking effective assessment and care planning with child in need and child protection frameworks.
● Experience of tailoring support packages to the needs of young people and their families in line with the serviceʼs practice framework to achieve best outcomes.
● To work restoratively with all adolescents and their families
● Experience of working within an integrated working environment, including effective
multi agency working
● Experience of effective recording, monitoring, evaluation and quality assurance of
interventions within casework practice using a wide range of tools and management
information systems
● An awareness of risk management and safeguarding in the context of social care
including legislation, policy and procedures related to responsibilities
● Experience of addressing specific equality or diversity issues within your practice with
colleagues / service users and taking action to solve them.
Personal attributes
● A passion to demonstrate and promote Achieving for Childrenʼs values (trust, value. respect)
through professional behaviours and relationships with all stakeholders
● Ability to use a range of digital hardware and so

Job Category :Human Resources
Location : Hackney Service Centre, Hackney Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time :17:30
Salary: £20.02

Worked in adults payment finance before
Understands Homecare provider payments/residential cycle
Used Mosaic to run pay-cycle

PURPOSE OF THE JOB:

• To make payments for Adult Social Care services on time and in accordance with payment processes and Council standing orders.
• To carry out all associated administrative and financial tasks to support the payment function.
• To carry out monitoring reviews of service users expenditure in accordance with Direct Payments procedures.

MAIN AREAS OF RESPONSIBILITY:

The post holder will have lead responsibility and accountability for the following:-

Payments

• To run, check and release Mosaic payment cycles in accordance with the agreed timescales.
• To reconcile payment cycles to the financial management system.
• To generate and distribute the home care supplier return to agreed timetable.
• To process all homecare payments and other ad hoc social care payments in accordance with payment procedures.
• To respond to customer / provider queries liaising with purchasing teams to resolve queries and expedite prompt payment.
• To be responsible for the recovery of overpayments and pursue debts in accordance with agreed procedures.
• To administer the petty cash account and the prepayment card arrangements for emergency / ad hoc payments as required by the service area.

Direct payment Monitoring

• To request monitoring returns from Direct Payment Scheme service users and monitor receipt, carry out checks for accuracy and arrange for budget holder sign off to agreed timescale.
• Identify non-compliance to monitoring procedures and take action to suspend or recover payments made.
• Recover all outstanding balances on Direct Payment Accounts and Pre-payment cards at annual balance review or closure.
• Respond to enquiries from service users and liaise with the Direct Payment Support Team to resolve queries.

TEAM:

• Contribute to the end of year closing programme, collating sundry debtors / creditors and other financial returns to deadline.
• Provide cover for team members.
• Work collaboratively with colleagues in Income Team and Client Financial Affairs Team to ensure a seamless payment and income function.
• As required, act as safe key holder.

OTHER DUTIES AND RESPONSIBILITIES:

• To scan all documents to relevant systems and / or archived as appropriate.
• To date stamp and distribute all incoming mail, check shared mailboxes and faxes and action.
• To receive and bank all income ensuring the completion of all supporting documents.
• Provide management information as requested.
• Contribute to any audit both internal and external.
• Contribute to the development of systems e.g. user acceptance testing, and training.
• Contribute to the job training of new staff.
• Attend and contribute to meetings locally or departmentally.
• To participate in cover arrangements for similar posts within the team and across the service.
• To carry out any other duties as might be required within the remit and responsibilities of the post.

Job Title : Team Manager (Professionally Qualified)
Job Category : Social & Healthcare Qualified
Location : County Hall, Isle of Wight Council
Hours Per Week : 37.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £33.70

We are looking to recruit two experienced team managers to lead two new teams of child support and protection. These teams operate on a 6 week duty cycle , supporting referrals, assessments and planning for child protection, child in need and looked after children and involve in court work. The focus of the team manager role is to ensure the consistency of performance and the quality of social work practice.

Job Title : Correspondence and Appeals Officer - Scale 6
Job Category : Parking
Location : Cscl, London Borough of Newham
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £17.54

**Hybrid working with 1 to 2 days per week in the offices**
** Driving License preferred but not essential**
Parking & Customer Relations Team
Overall Purpose of Job
To provide effective and efficient customer support and service, within the Parking Service, with
specific reference to the consideration of and response to written enquiries, representations,
appeals or statutory declarations received from members of the public in relation to Penalty Charge
Notices.
Job Context
The post holder reports to the Customer Relations Team Leader
1. The post holder has line none management responsibility up to
2. The post holder has no budget responsibility.
3. The post holder will be required to work some evenings, weekends and occasional public
holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.

Job Title : Divisional Accountant LBS-012 (Project)
Job Category : Financial
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £206.75 per day

The potential candidate must have local authority preferably Southwark Council experience.

Also, applicants must have Microsoft Excel Intermediate, Microsoft Outlook and strong SAP experience.

There is hybrid working arrangements in Southwark Council so candidates are expected to work two days in Tooley Street (Head Office).

Qualificatäon
AAT or studying for CCAB qualification (A/D Image
Or
Relevant experience at a proven level (All)
Knowledge
2. Knowledge of all relevant aspects of Local Government (LG) finance including
Local Authority accounting, the finance of LG and financial administration (All)
ImageImage30 Knowledge of issues affecting Local Government finance and proposed Imagechanges in financial legislation and regulations (All).
Experience
Experience in all relevant management competencies as per schedule attached (All)
Experience of maintenance of financial records, financial planning, provision of financial information to enable effective decision making, financial monitoring & fprecasting and financial reporting (A/I/T) Image
Effective application of a computerised financial information system and effective use of ICT applications in the workplace (All)

Job Title : Senior Repairs and Contracts Officer - LBS - 010
Job Category : Housing
Location : 160 Tooley Street, Southwark Council
Hours Per Week : 36.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £22.83

Senior Repairs and Contracts Officer - Garages Team - Operations Group - Homeownership
This is a new role created to improve the performance and management of the repairs and contract side of the garages team, working with the Senior Lettings Officer and Homeownership Manager for the Garages Team. Managing two officers and taking overall responsibility for the in year programme, 5 year programme and day to day repairs and maintenance. In addition managing the
stock (approx. 800 garages owned and managed by the Council) including breaches of licence, voids and the arears around the garages.

POST TITLE: Senior Repairs and Contracts Officer (Garages)
REPORTS TO:
Homeownership Manager (Income)

PURPOSE OF THE JOB

The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment of non-residential properties.

Ensuring that the service meets or exceeds the Council’s standards and requirements in relation to customer service, to continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit.

To actively support and promote an organisational culture that provides opportunities for staff development, encourages and rewards high performance, promotes equal opportunities and fair treatment for all, promotes the Council’s core values, and provides excellent service valued by members, residents, partners and staff.

PRINCIPAL ACCOUNTABILITIES

1. To contribute to the management of Homownership Services reporting to the Homeownership Manager on all matters relating to the management of garages and other non-residential properties (including barrow stores, bike storage etc.) including the identification of disused garage areas, the lettings of garages, parking areas, bike lockers, barrow stores or any other non-residential property which forms part of the portfolio.

2. To be responsible for managing the Repairs and Contracts Officers day to day whilst actively driving performance improvements within the garages team, and managing a repairs portfolio.
3.

4. Assist with the development and maintenance of information systems to manage assets, staff, income collection and other resources used at or in connection with homeownership and Exchequer Services and actively participate in the implementation and development of such systems.

5. To develop performance quality targets for the service area. Develop rigorous processing protocols across the team to form part of the overall robust performance of the business unit and wider divisional objectives, mitigating risks and implementing quality assurance processes to ensure compliance with legislation, polices and processes.

6. To be responsible for the day to day monitoring and management of service and maintenance contracts to ensure compliance to client requirements, as well as Health & Safety legislation and protocols on all sites where repairs and maintenance, refurbishments and PPM is being undertaken.

7. Provide technical support in the repair & maintenance management of the garages portfolio, to address Fire Safety and Health & Safety issues and enhance their aesthetic appeal. Escalating any poor performance or breach of fire and/or health and safety to the Homeownership Manager.

8. To ensure that the garages, barrow stores, bike storage and parking areas are fit for purpose ensuring that regular communal inspections are carried out to identify areas of disrepair, anti-social behaviour or other issues which may prohibit lettings.

9. Ensure the Repairs and Contracts Officers work in partnership with the Lettings Officers, Resident Services Officers, parking enforcement team or ASB team as appropriate to make sure that issues are dealt with appropriately.

10. Use professional knowledge to respond to internal and external enquiries cutting across a range of specialist areas of work, liaising where necessary with relevant teams and other departments on multifaceted queries.

11. Assisting the Homeownership Manager by responding to more in depth queries from customer’s escalated by the repairs and contracts officers or received from the complaints team including member enquiries, MP enquiries, SAR’s and FOI’s.

12. To develop procedures and processes to identify and manage breaches of the non-residential tenancy agreements including proper enforcement procedures to ensure that garage and other non-residential tenants are complying with the terms of the non-residential tenancy agreements.