Field Application Engineer
1 day ago
Job Scope:
Provide technical support to customers for software, hardware, and application-related issues.
Troubleshoot and resolve product or sy.....
Job Scope:
- Provide technical support to customers for software, hardware, and application-related issues.
- Troubleshoot and resolve product or system issues reported by clients.
- Assist in the installation, configuration, and setup of software or systems.
- Respond to customer inquiries via phone, email, or chat, ensuring timely resolution.
- Collaborate with development teams to report bugs and suggest product improvements.
- Document support cases, solutions, and frequently asked questions (FAQs) for internal use and customer reference.
- Perform product demonstrations and training sessions for customers.
- Provide post-sales support and ensure customer satisfaction.
- Escalate complex issues to senior technical staff or engineers.
- Participate in software testing and quality assurance activities to identify potential issues.
- Assist with product updates, upgrades, and patches.
- Maintain knowledge of product features, updates, and industry trends to offer relevant technical advice.
- Generate technical reports and user manuals or documentation as needed.
- Ensure effective communication between customers and internal teams to resolve technical challenges.
Requirements:
- Degree in Electronics, Electrical, Engineering, Industrial, or Mechatronics
- Entry-level candidates welcome, no experience required
- Passion for automation, creative and adaptive mindset
- Strong communication skills, able to explain technical concepts clearly
- Product training provided
- Knowledge of PLC, Control/Automation, and IoT is a plus
- 1–2 years of experience preferred
Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to julie@talenttradersg.com
EA License No: 13C6305
Reg. No.: R1981808
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