Mobile Facilities Manager
4 months ago
Facilities Manager (Regional) - Liverpool to the North West England (Peak district)Job overviewThis will be an intriguing and div.....
Facilities Manager (Regional) - Liverpool to the North West England (Peak district)
Job overview
This will be an intriguing and diverse role. A total FM you will manage and deliver the Facilities Management services for the agreed (Soft and Hard) - Tier 1 Offices/Tier 2 offices/ Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients contractual requirements, agreed timescales and budget.
This role will report to the IFM Regional Facilities Manager and work closely alongside Head of Operational Excellence, DMO, Operational Performance Team, Engineering SME, Projects and dedicated building/ regional Service Line Leads to ensure operation resilience, customer satisfaction (NPS), P&L responsibility, implementation of best practice, standardisation and consistency, continuous improvement.
Main duties
Manage building Facilities Management service delivery and relationship management with key building stakeholders for Office. Develop strong working relationships with the key business stakeholders to fully understand their requirements.
Manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture.
Support the IFM Regional Facilities Manager in establishing clear performance targets (SMART) for the team which will significantly improve performance and measure success factors. Ensure all team members have a development plan in place and where necessary Personal Improvement plans to ensure minimal escalation through appeals and disciplinary. Support continual advance of the wider team.
Who are looking for?
We are looking for excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. An eye for customer focus and the ability to exceed expectations. Someone with the ability to work collaboratively with other specialists to improve service delivery and address service delivery issues. Furthermore, a driving license and ideally holding an IOSH.
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