Work with the network managed service (NMS) to ensure continued operation including; technical review of designs, changes and ser.....
Work with the network managed service (NMS) to ensure continued operation including; technical review of designs, changes and service management of the NMS. Proactively monitor and review the network managed service and assure NMS supplier security quality (in line with Security Management best practice, contractual agreements, and industry standards). Analyse, investigate and troubleshoot to complex IT requests, problems and issues. Lead on problem management, identifying root causes to problems and recommending permanent fixes and workarounds, and make judgements on multi-stranded or complex ICT problems which may have no precedent or where there are conflicting opinions. Develop and apply specialist knowledge in ICT Networking and Security technologies including management systems, and act as the in-house expert with regard to implementing technical and high-performance solutions, making the environment safe, providing high resilience, best management practice and operational delivery. Coach and mentor team members, and promote a growing, transformative ICT culture. Support, as required, the diagnosis, identification and resolution of faults relating to the network infrastructure ensuring that the appropriate remediation and escalation plans are developed and implemented. Responsible for ensuring systems remain secure, in line with best practice, and that security solutions will be effective against modern threats. Oversee / undertake security briefings and regular security sweeps and audits. Develop appropriate reporting to track KPIs in the Network and Security environment, and ensure the team meet or exceed SLAs and defined customer expectations. Responsible for coordinating the allocation of resources to tasks and projects and, to be responsible for managing related deliverables. Lead on projects which introduce new technologies or security solutions into the Trust, and plan projects so as to cause minimal disruption across clinical and non-clinical areas. This includes product evaluation, product proof of concept testing and scoping requirements for NMS or suppliers to deliver. The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
