Technical Service Manager (Commercial Kitchen/Food Service Equipment) LT9
5 months ago
Job Description
Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
Building and maintain.....
Job Description
- Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.
- Building and maintaining solid customer relationships, understanding their needs and providing personalized service solutions.
- Developing and implementing service strategies to enhance customer experience and meet service objectives.
- Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.
- Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.
- Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
- Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.
- Lead and manage the service department, including staffing, training and performance management of service personnel.
- Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
- Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
- Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
- Monitor and analyze service metrics, such as response time, resolution rate and customer satisfaction and take proactive measures to drive continuous improvement.
- Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency and achieve business objectives.
- Prepare and present regular reports to senior management on service performance, key metrics and improvement initiatives.
- Proactively identify opportunities for service improvement, recommending and implementing process enhancements, tools or technologies.
- Stay updated on industry trends, best practices and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg
We regret only shortlisted candidates will be notified.
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