Total 70 Senior Executive level Information Technology job vacancies in Bangalore Anchorage

We have an exciting opportunity for a Senior Software Engineer (iOS) to work closely with one of our banking clients to deliver next-generation experiences for their Visa cardholders.  

You will work in a customer-centric agile delivery squad, working with a range of business and technical stakeholders to deliver value for our client’s customers.  

You will use your mobile development expertise to deliver modern mobile banking experiences to over 1 million users.  

Team Summary 

Visa Managed Services (VMS) is the delivery arm of the Visa Consulting and Analytics (VCA) team. Our teams are embedded virtually with clients; working on long term-engagements delivering value through implementation and execution services. 

You will use your technical delivery experience to help our client build the right thing the right way, promote effective ways of working, proactively manage risks and ensure quality and timely delivery of initiatives. 

What a Senior Software Engineer does at Visa: 

The Senior Software Engineer contributes to the success of the team by: 

• Working along the full lifecycle of iOS development from design to deployment and maintenance. 
• Participating as a member of the client’s iOS development practice – ensuring features adhere to agreed standards and contributing reusable components where appropriate.  
• Collaborating with design colleagues, business and technical stakeholders to deliver high-quality solutions that meet client and end-user needs. 
• Developing software that conforms to Visa and our client’s high standards of usability, security and compliance.  
• Work in a build it and run it environment where teams build, deploy, monitor and support the microservices that they own. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes. 
• Communicating status, issues, and risks effectively and in a timely manner. 
• Supporting test engineers and operational teams in troubleshooting, defect research, issue root cause analysis, etc. 

Technology Stack 

• Swift 5 & 6 
• Swift Concurrency with strict checking enabled 
• SwiftUI 
• Swift Package Manager 
• UIKit 
• MVVM Architecture 
• XCTest and XCUITest 
• REST APIs 
• Fastlane 
• Jenkins 
• Bitbucket 

Team Summary 

The Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability.  

In Asia Pacific, Managed Services is the execution arm of VCA.  Our teams (also known as squads) are embedded virtually with clients, leading to long-term engagements and delivering value primarily through implementation and execution services.  We deliver objectives from a shared value agenda, effectively becoming the enablers and trusted strategic advisors for our clients.  

What a Sr. Test Engineer does at Visa: 

The Sr. Test Engineer role is key to our ongoing transformation, requiring you to solve challenging business problems and test highly scalable, user-friendly applications. Key responsibilities include:  

• Designing, documenting, and implementing new test flows, enhancements, and modifications to existing QA software that aligns with test design specifications, security, and QA best practices.  
• Interacting with both business and technical stakeholders to deliver high-quality QA services that meet business requirements, using the latest tools and technology.  
• API / Microservices testing and test automation with rest assured and java or similar skills sets 
• Mobile testing for the VISA features for both iOS and Android devices. 
• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.  
• Mentoring more junior test engineers to ensure timely delivery of good quality code.  
• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.  
• Presenting technical QA solutions, capabilities, considerations, and features in business terms.  
• Communicating status, issues, and risks effectively and timely.  
• Working independently to develop QA software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.  
• Independently creating multiple QA artifacts for projects and presenting these artifacts to team members and other stakeholders.  
• Collaborating with Product Owners to break down solutions into smaller achievable tasks.  
• Supporting other test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.  

Why this is important to Visa: 

This role will support a key client of Visa and will help to scale our Managed Services capabilities supporting Visa’s ambition of diversifying our revenue.  Managed Services is an emerging, fast growth, focus area for the Visa business globally. 

This role will support one of our most strategically important issuing clients of Visa and will be responsible for delivering significant improvements to their digital consumer banking and payments experience. If you are a trailblazer, this is the role for you.  We need a leader to establish a strong team, set the vision for how we will deliver value to our client and develop the best practice template for how we expand this Managed Service offering in Asia Pacific. 

Key Competencies:  

• Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals. Share knowledge and learn best practice in line with the client and Visa testing practice. 
• Decision Making - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences. 
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions. 
• Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate. 
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports). 
• Driving Execution - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant. Uses the tools and processes to optimally drive the desired outcomes meeting client’s and visa’s objectives. 
• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to solutioning when opportunities and challenges arise to meet specific business objectives. Employs a structured approach to a problem with a holistic view. Strives to research and investigate to ensure the solution is future proof.  
• Business-Technical Translator – Translates complex technical specifications into well-defined business concepts, showcasing the impacts and implementation considerations to develop and deliver solutions for the client.  

Job summary: 

We are seeking a Senior Software Engineer, with experience in developing scalable application components, which are remotely deployed and are used to extract and push large volumes of data in a data warehouse solution, to join our growing company and be a part of our success story. 

 We are looking for an individual with great attention to detail, who is genuine, confident, committed and not only passionate about technology, but is keen to own the solution end to end, and most importantly excited to work in a fun and friendly start-up environment. 

The ideal candidate will be passionate about technology and getting things to work while at the same time being able to mentor (and lead) other engineers by way of example to achieve excellence in their work.

As a Senior Software Engineer in our engineering team, you will be directly contributing to development of different product applications and components using Spring Boot, Hibernate, Native SQL, Core Java and many more. And while contributing directly to the development of the software components, you are also expected to lead and mentor a team of next generation platform engineers.

Responsibilities and tasks: 

• Analyse, Design, Develop, implement, test and maintain application software components

• Analyse requirements from product and convert them into technical specs.

• Own end to end development and deliveries of features and improvement

• Identify and resolve performance bottlenecks

• Identity and resolve architectural inefficiencies in design, and create a roadmap to resolving them

• Lead and mentor a team of junior developers

• Interact with other internal client facing team and provide technical support to them

• Engage with clients to provide support on your component as and when required

What You Need to Succeed at BlueOptima:  

• 7 to 10 years of experience

• Minimum Bachelor's degree in Computer Science or equivalent

• Minimum 5+ years experience with Java and J2EE/Java EE

• Minimum 2+ years experience with developing standalone Java applications

• Strong understanding of relational database, partitioning and indexing techniques, SQL

• Demonstrable experience in optimising application performance at database or any other layer

• Experience in creating high and low level design based on existing application architecture and documenting such design

• Strong understanding of Java concurrency, concurrency patterns, experience building thread-safe code

• Ability to work autonomously with minimum supervision

• Strong problem solving and analytical skills, and having a can-do attitude

• Familiarity with Agile methodologies like SCRUM, Sprints, etc and leading a Scrum a small Scrum team

• Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem

• Familiarity with Linux shell and related command line tools

• Strong grasp of Unit & Integration testing

Good to have: 

• A team manager, in terms of handling people and delivery which is not a must in case of technical geeks

• Making sure that the sprints and tasks are completed on time with no spill-overs and sticking to the deadline

• Preferred experience on Spring boot, Docker, Kubernetes

• Understanding and experience on Frontend technologies like React, VueJS etc is a PLUS

• Some exposure in Linux

Your Career

Think about it, security for an information security company. Working in a global leading cybersecurity company within the Information Security team is a once in a lifetime opportunity. You’ll be joined with the brightest minds in technology, our global teams on the front line of defense against cyberattacks with automation and intelligence, in the cloud and on the premises. We’re joined by one mission – but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team that feels excitement at the prospect of a challenge and feels a thrill at resolving security gaps that inhibit our privacy. We hold the ground on the most challenging attack surfaces, block kill chains, and protect our customers globally.

Developing industry-leading security tools is tough, and ensuring they are built securely is just as tough, especially when operating at scale. It takes a lot of effort, coordination, and often custom tooling on top of the already industry-leading tools that are used to secure some of the largest companies in the world.

With this position, you will be leading the company’s software and automation development team for the Information Security (InfoSec) team itself. You will be technically hands-on and help lead the development of solutions for all of the amazing Security Engineers in InfoSec. You will communicate directly with cross-functional teams containing members for Product Management, Development, Security, and SRE to scale security solutions company wide.

Your Impact

• Do More With Less!
• Build amazing scaling solutions for industry-leading security products
• Solve Unique Problems!
• Design solutions for real Information Security problems that are only seen at our scale
• Inspire Product Features!
• Provide real feedback to product teams to identify feature gaps and influence the development of Palo Alto’s products themselves

As a Sr.  Software Engineer, you will be responsible for design and implementation of the platform for consumer facing mobile and digital products.  Must be able to coordinate and manage input from business and technology stakeholders across the enterprise and be responsible for the design and execution of large-scale technology initiatives. 

You will drive development of multiple applications, prototype new applications and feature ideas and explore new technologies that are at the forefront of backend development.

We are looking for someone with serious development skills, strong interests in all things related to backend, and a passion for delivering high quality, rock-solid code. ​

You will play part of teams tasked with multiple projects ranging from building full stack development of real-time transactional services, REST services API, Container based services to highly functional, secure, scalable and resilient Platform Libraries / Services / Framework and Infrastructure. You will be providing the best platform for PPT Platform engineers for them to succeed. If this sounds exciting, we would love to chat and tell you more about our work culture and environment.

Key responsibilities include:

• Design the appropriate solution that is based on the business requirements.

• Perform proofs of concept (PoCs) and other technical evaluations of technologies, designs, and solutions.

• Work with engineering professionals, architects and others within Visa to ensure that the solution will scale appropriately while ensuring that what is implemented is a cost-effective solution.

• Continue to learn about the payments industry, and the factors impacting the payments industry.

• Experience in commercial software development on Unix/Linux environment.

• You have experience in consumer facing application development experience.

• You have amazing work ethics that will help us all work extremely well together

• Knowledge of MVC design pattern

• Experience of programming in Java, J2EE

• Experience with web services standards and related technologies (HTTP, Spring, XML, JSON, REST)

• Experience on Big Data Cluster [ Solr, Kafka etc]

• Solid understanding of database technologies and SQL.

• Knowledge of NoSQL Databases is a plus.

• Strong foundation in computer science, with strong competencies in data structures and algorithms.

• Proven problem solving skills and an ability to respond resourcefully to new demands, priorities and challenge

• Solid coding practices including good design documentation, unit testing, source control (GIT, SVN etc)

• Experience with build tools (Maven, Gradle etc).

• Ability and desire to learn new skills and take on new initiatives.    

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.

Your Impact

• Offer technical support to customers and partners
• Effectively manage support cases from recording to resolution, including timely follow-ups
• Conduct fault isolation and root cause analysis for technical issues
• Author Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review technical content for training, marketing, manuals, and troubleshooting guides
• Travel to customer sites for critical situations, expediting resolutions as needed
• Provide configurations, troubleshooting, and best practices to customers
• Collaborate with the Engineering team to influence product operability
• Participate in weekend on-call rotation and provide after-hours support as required
• Communicate complex technical issues effectively to internal and external stakeholders

The Platform Product Development division of the platform is undergoing a transformation to promote the adoption of a more secure, simplified checkout experience. This is being achieved through the introduction of new product capabilities within the Click to Pay ecosystem, which leverages Visa's tokenization and other features. To facilitate the onboarding of merchants and PSPs worldwide for various regional markets, Visa has partnered with multiple card schemes, adopting the EMVCo standard for Click To Pay as a solution.

• Designing, documenting, and implementing new systems, enhancements, and modifications to existing software that aligns with design specifications, security, and Java best practices.

• Understanding backend databases and queries, API creations and consumptions, and contributing to frontend UI development as well is plus.

• Delivering zero-defect code and ensuring the team's deliverables meet or exceed business expectations.

• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.

• Working independently to develop software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.

• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.

• Supporting test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.

• Communicating status, issues, and risks effectively and timely.

• Expertise in JAVA, building and consuming REST APIs, and Spring Technologies.

• Expertise in diagramming solutions (flow, block, logical).

• Experience with JavaScript and front-end technologies/frameworks like JQuery, ReactJS, Angular.

• Experience architecting secure, resilient, and scalable solutions.

• Experience building out a Continuous Integration and Continuous Delivery pipeline.

• Knowledgeable about Database technologies like Oracle and NoSQL solutions.

• Experience in containerization and container orchestration technology.

• Experience with a Relational database and NoSQL database.

• Experience in messaging system and distributed technology.

• Experience in React or Advanced JavaScript is desirable.

• Experience in GIT, Maven, Jenkins or such build automation tools.

• Strong analytical, problem-solving and communication skills.

• Experience with Agile methodologies and iterative software development lifecycle principles.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Technical Requirements

Core JAVA, Multi-threading, Webservices, XML, AWT Swing, SQL

• 6+ years experience designing and developing applications in Core Java

• 2+ years experience with web services (SOAP / REST based) (client and server)

• Experience with Apache web server internals/configuration

• Strong leadership experience: leading meetings, presenting, technical team lead and go to person, and cross-functional leader

• Excellent communication skills: demonstrated ability to explain complex technical issues to both technical and non-technical audiences • Expertise in the software design/architecture process

• Familiarity with Agile software development methodologies

• Expertise with unit/integration testing, and related modern best practices/technologies

• Significant experience with service-orientated architectures, relational databases, middleware and caching

• Experience with SQL query, and troubleshooting database related issues

• Ability to mentor more junior members of the team as well as assist in building new teams with strong talent Additional skills : Experience with web front-end development, including MVC frameworks, CSS, Ajax, HTML, JavaScript

Your Career

Palo Alto Networks' enterprise architecture group is looking for a seasoned Staff QA Lead to be part of our quality assurance team. You will be part of a world-class IT organization that works on various ground-breaking technologies and supports the entire enterprise. We want a passionate Staff QA lead who loves to innovate and build high-quality products. We are looking for self-starters who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and teamwork are at the foundation of our culture. We need a QA Lead who can communicate at a high level and work well with others to achieve a common goal.

Your Impact

• Create a comprehensive testing plan, develop it, and conduct tests for various IT systems within the Quote to Revenue of New Product Launches and Data and Analytics domains
• Collaborate with IT product owners to create the test strategy, test cases, and test execution plan for IT projects
• To perform data-driven testing, determine the necessary test data requirements - Gather information for all potential combinations of test data in a given scenario
• Perform testing using manual/automated methods and then communicate any identified defects to the development team
• Collaborate with development teams to resolve defects, ensuring timely delivery of high-quality products
• Conduct regression testing to detect any recurrences 
• Create Key Performance Indicators (KPIs) for quality assurance and present them to relevant parties - Take corrective measures if any discrepancies are identified
• Collaborate with the Test automation team to automate test cases - The goal is 90% of the testing will be automated and requires close collaboration between the Quality Engineering, Testing, and Development teams to achieve this in every project release

This position is ideal for a test engineer who is passionate about solving challenging business problems. You will be an integral part of the Payment Products Development team focusing on test automation. The candidate will be extensively involved in hands-on activities including proof of concepts, design, and testing of new and existing functionality. The candidate should demonstrate adaptability and readiness to change tasks according to the team's requirements.

• Work closely with architects and technical stakeholders to develop and maintain high quality testing frameworks that meet business requirements and expectations while applying the latest available tools and technology

• Develop systems and processes to refine efficiency of automated testing solutions

• Design and execute tests for applications and services

• Develop and maintain tools for automation tracking and reporting

• Review product requirements and specifications and recommend improvements to ensure product testability

• Recommend areas of applications and services where automation would be beneficial

• Effectively communicate status updates, issues, and potential risks accurately and promptly

• Perform other tasks related to data governance and system infrastructure, as and when required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This position is ideal for an engineer who is passionate about solving challenging business problems and building applications that provide an excellent user experience. You will be an integral part of the Payment Products Development team focusing on design and development of software solutions that leverage data to solve business problems. The candidate will be extensively involved in hands-on activities including POCs, design, documentation, development, and testing of new functionality. Candidate must be flexible and willing to switch tasks based on team's needs. 

• Responsible for the design, development, and implementation.

• Work on development of new products iteratively by building quick POCs and converting ideas into real products.

• Design and develop mission-critical systems, delivering high-availability and performance.

• Interact with both business and technical stakeholders to deliver high quality products and services that meet business requirements and expectations while applying the latest available tools and technology.

• Develop code to ensure deliverables are on time and with good code quality.

• Coordinate Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing core product code.

• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner.

• Perform other tasks on R&D, data governance, system infrastructure, and other cross team functions, on an as-needed basis

Preferred Qualifications


• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

• Bachelor’s Degree or an Advanced Degree (e.g. Masters) in Computer Science/ Engineering, Information Science or a related discipline

• Minimum of 3 years of software development experience (with a concentration in data centric initiatives), with demonstrated expertise in leveraging standard development best practice methodologies

• Strong design and coding skills with Java/J2EE and Web technologies like Spring Boot, Javascript, JSON, and JQuery

• Strong working experience with Spring, Angular, and Hibernate frameworks

• Strong working experience with REST web services

• Knowledge and working experience on Git/Stash, Jenkins, and Jira

• Experience with database technologies like MySQL, Redis and SQL

• Deep knowledge of Unix/Linux

• Strong foundation in computer science, with strong competencies in data structures, algorithms and software design optimised for building highly distributed and parallelised systems

• Experience with Agile & DevOps methodologies

• Excellent analytical and problem-solving skills with a strong automation mindset

• Ability to handle multiple competing priorities in a fast-paced environment

• Good written and verbal communication skills. Ability to effectively communicate the logic and implementation plan to team members & managers

• Quick learner: self-starter, detailed and thorough

• Payment processing background is a big plus

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you get to do in this role: 

The Customer Outcomes Expert Services Senior Technical Consultant is responsible for configuring the ServiceNow Platform in Customer Workflows based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow Customer Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows

The Platform Product Development division of the platform is undergoing a transformation to promote the adoption of a more secure, simplified checkout experience. This is being achieved through the introduction of new product capabilities within the Click to Pay ecosystem, which leverages Visa's tokenization and other features. To facilitate the onboarding of merchants and PSPs worldwide for various regional markets, Visa has partnered with multiple card schemes, adopting the EMVCo standard for Click To Pay as a solution.

• Designing, documenting, and implementing new systems, enhancements, and modifications to existing software that aligns with design specifications, security, and Java best practices.

• Understanding backend databases and queries, API creations and consumptions, and contributing to frontend UI development as well is plus.

• Delivering zero-defect code and ensuring the team's deliverables meet or exceed business expectations.

• Identifying opportunities for product innovation and improvements to best practices, standards, and processes.

• Working independently to develop software that conforms to Visa’s high standards of security, quality, performance, resiliency, and compliance.

• Coordinating Continuous Integration activities, testing automation frameworks, and contributing core product code.

• Supporting test engineers and operation teams in troubleshooting, defect research, issue root cause analysis, etc.

• Communicating status, issues, and risks effectively and timely.

• Expertise in JAVA, building and consuming REST APIs, and Spring Technologies.

• Expertise in diagramming solutions (flow, block, logical).

• Experience with JavaScript and front-end technologies/frameworks like JQuery, ReactJS, Angular.

• Experience architecting secure, resilient, and scalable solutions.

• Experience building out a Continuous Integration and Continuous Delivery pipeline.

• Knowledgeable about Database technologies like Oracle and NoSQL solutions.

• Experience in containerization and container orchestration technology.

• Experience with a Relational database and NoSQL database.

• Experience in messaging system and distributed technology.

• Experience in React or Advanced JavaScript is desirable.

• Experience in GIT, Maven, Jenkins or such build automation tools.

• Strong analytical, problem-solving and communication skills.

• Experience with Agile methodologies and iterative software development lifecycle principles.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Your Career

In this role, you will provide post-sales technical support to Palo Alto Networks End User Customers via phone, email, and web. Regularly updating support cases to record the progress of calls in call tracking system and documenting technical solutions and product information in the knowledge base is required. You will work to reproduce customer issues and qualify escalations.  You will also work with Development, Sales, Q/A, and Marketing to build positive customer experience.

Your Impact

• Provide Tier 3 level Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Occasionally participation in on-call duties
• Assist in developing and documenting threat specific escalation processes
• Internal Tool Development
• Technical Case Audits - Identify educational opportunities

Team Summary:

The Risk and Identity Solutions (RaIS) team provides risk management services for banks, merchants, and other payment networks. Machine learning and AI models are the heart of the real-time insights used by our clients to manage risk. Created by the Visa Predictive Models (VPM) team, continual improvement and efficient deployment of these models is essential for our future success. To support our rapidly growing suite of predictive models we are looking for engineers who are passionate about managing large volumes of data, creating efficient, automated processes and standardizing ML/AI tools.

Primary responsibilities

• Possess a strong understanding of data interpretation, and the ability to effectively represent data using appropriate visualization techniques to deliver actionable insights.

• Focus on the user experience to design interactive prototype with strong understanding of business context and data following the industry and Visa best practices.

• Collect, analyze, transform, and interpret raw data from various sources. Design and develop BI solutions, data models and KPI measures to solve business problems.

• Ability to create visualizations that are user-friendly, intuitive, and tailored to the needs of the end user, ensuring that the visual elements effectively convey the intended message.

• Develop and maintain interactive dashboards and reports using BI tools such as Tableau, Power BI, D3.JS using visual elements like charts, graphs, maps, visual design principles.

• Ensure dashboards and reports are functioning correctly, meet user requirements, and provide accurate, up-to-date insights and perform bug triage by systematically testing data visualizations for accuracy and functionality, identifying issues, prioritizing their resolution based on severity and impact, and ensuring all bugs are fixed in a timely manner.

• Optimize dashboard performance by enhancing data processing speeds, improving query performance, and refining data models to ensure efficient, reliable, and timely data retrieval and analysis for business intelligence applications.

• Conduct user reviews to gather feedback on BI solutions. Manage changes to reporting requirements and ensure they are properly implemented.

• Ensure the security of data and BI solutions, implement data security measures, complying with all relevant regulations and best practices.

• Set up and maintain the data visualization platform, manage access controls, and ensure system's overall health and performance using usage reports.

• Document all processes, methodologies, and instructions related to the BI solutions, create comprehensive and accessible documentation, conduct end-user training sessions, and ensure all documentation is consistently updated and available to relevant stakeholders.

• Responsible for deploying the dashboard as per user requirement and VISA standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.