Technical Director
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
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CACI is seeking Technical Director with experience to manage and improve our ITIL Service Management Framework and ServiceNow delivery to our Customer. This individual will be responsible for creating a cohesive strategy with clear alignment to positive outcomes for the organization. The scope includes both ITIL and ServiceNow processes in place today and those we need to implement. As a Technical Director, you will be a key contributor in executing the strategic approach specializing in process development, innovation, performance improvement, management efficiency, and organizational modeling.
Primary Responsibilities
- Identify and develop areas for Program innovation and execution
- Draft and support the development of White Papers for future program innovation recommendations
- Analyzes business processes to determine gaps and identifies technology enabled solutions to close gaps Leads the planning and design of all relevant ITSM process improvement
- Develop and refine processes, policies, and procedures to yield consistent, high-quality results MAYBE KEEP
- Align roles and responsibilities for complex, highly-integrated work streams
- Identify process dependencies and addressing bottlenecks
- Think outside the box to develop new ideas, concepts and solutions to meet new requirements, unarticulated needs or existing needs
- Thinks freely to exploit technological advances that address business needs, without the constraint of former approaches
- Communicates and engages across multiple constituencies in a way that influences service outcomes and steers toward change objectives
- Listens and encourages various points of view, whether in agreement or not, to create commitment and velocity through alignment
Required Qualifications:
- BA/BS and 10+ years of ITIL Management Experience
- TS/SCI w/ poly is required
- Experience working in a fact paced, high pressure environment
- Demonstrated ability to continuously improve service delivery, processes/procedures and drive innovation
- ITIL V3/V4
Nice to have Qualifications:
- ITIL Master/Lean Six Sigma Black Belt
- Experience with ServiceNow or Remedy Delivery and/or Execution
- Experience working with Government clients, specifically within the Intelligence Community
- Project Management Professional (PMP) certification
- Led managed IT infrastructure service transitions
- Demonstrated experience producing programmatic deliverables
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$143,600 - $316,000
