About The Role
Summary & Purpose of the Role
Patrolling malls, Service areas, service deck and public areas. Advising Brand Partners when necessary on management regulations; diffusing incidents and preventing occurrences using "minimal enforcement"; maintaining fire, Health and Safety Regulations and securing the premises. Shift to include control room management. In the course of duty, aid the public, First Aid (if qualified) using "guest care" procedures at all times. All duties to be carried out in adherence with the OCS Health and Safety policy. Care to be taken regarding personal appearance and hygiene at all times. To assure that the company standards and policies are followed and maintained
Responsibilities
- Start shift promptly at time designated, in full uniform.
- Appearance to be clean, smart and tidy at all times.
- Responsible for active communication of "changeover" of shift to on shift supervisor. This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety. Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions
- Responsible for full comprehensive understanding of fire alarm procedures.
- Responsible for acting as an evacuation marshal in the event of a major incident.
- In relation to a major incident must be fully conversant with the location of all plant room, service corridors and lifts, both by location and by name.
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Responsible for providing first aid if necessary. (This only to apply to certified first aiders.)
- Security Guards not trained in first aid must be made aware of manned first aider on shift.
- Control room duty. This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits and log book.
- Knowledge of in-house radio usage plus call signs
- Use patrol monitor system to assist with accident and incident control and prevention
- To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, OCS policies and procedures, risk assessments and method statements
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person
- Be familiar with the required care standards regulations governing your job
- Be prepared to receive and undertake further training as required.
- At all times to follow through any managerial instructions
Skills and Experience - SIA licence (Door Supervisors Essential- CCTV Desirable)
- Experience of working partnerships with clients
- IOSH trained desirable
- Articulate and has the ability to communicate effectively with the clients and the Incentive-FM teams
- Able to demonstrate an understanding of high-quality service delivery and their impact on this
- The ability to be agile and flexible to meet the needs and demands of the role
- Excellent time management organisation and focus on ability to prioritise and multi task with clear ability to focus on detail
NOTES: This role profile represents the key elements of the role and is not a definitive list. You may be asked to undertake additional duties as and when required. The company reserves the right to alter elements of this role profile in line with the development of the role and business requirements.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
