Operations Manager - Fire and Security - Service Management, Account Management and Improvement (Surrey, South London, Kent, Sussex preferred) - £60000 - £70000 + Bonus/ Commission + Benefits

Required - FIRE ALARM AND ELECTRONIC SECURITY , Technical Account Manager/ Engineering Manager, Business Manager/ Branch Manager/ Service Manager, Operations Manager, Service Management = Operation Manager, KPI, SLA, leading team of Maintenance engineers

• Location - Attend Surrey/ Sussex office 2-3 days a week, 2-3 days in South England visiting customers/ engineers
• Benefits - c. £65000 (£60-70k) pa + Bonus + 33 days Holidays + progression opportunities + CarA or Car
• Role - Manage 30+ staff (office Coordinators and Service engineers across South England
• Person - Proactive, Tenacious, Professional, Can support Growth, Client Facing, Improver, Communicator, Service Delivery, Service manager, Operations Manager

FIRE AND SECURITY - OPERATION MANAGER/ SERVICE DELIVERY MANAGER/ CONTRACTS MANAGER/ REGIONAL SERVICE MANAGER OVERVIEW:

We are seeking a highly skilled Fire and Security SERVICE DELIVERY MANAGER or OPERATIONS MANAGER to oversee and manage the fire and security service engineer division. You as our Operations Manager or REGIONAL SERVICE MANAGER will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes. If you are an ideal candidate you will have a strong background in fire and security systems and possess excellent leadership and managerial skills of Maintenance Engineers and Service Delivery. You will be out and about in the field meeting customers, in office ensuring staff are planned and meeting engineers to manage communication, and improve the SLA, KPI and service improvement so all team and customers happy. A great role to account Manage, lead engineering team and improve.

JOB ROLE AREAS FOR OPERATION MANAGER/ SERVICE MANAGER (Fire and Security) -

Leadership and Team Management:

- Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals.

- Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization.

- Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.

Planning, Service delivery and Customer SLA/ KPI achievement:

Improve the ability or team to deliver fire and security servicing for customers

- Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction.

- Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.

Customer Relationship Management:

- Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division.

- Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service.

- Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.

SKILLS

- Proven experience in a similar role managing team of engineers, office staff and customers satisfaction for a fire Alarm and electronic security (Fire & security) service engineer provider in South East England (BAFE/ FIA/ NSI/ SSAIB etc) .

- Strong leadership and managerial skills, with the ability to motivate and develop a team.

- Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team and stakeholder

APPLY IF YOU HAVE MANAGED OPERATIONS or SERVICE ENGINEER TEAM FOR A FIRE AND SECURITY COMPANY

Apply now and let your skills shine in this exciting role. With a supportive and collaborative Director, development opportunities, and a diverse range of clients, this position offers the perfect platform for you to make a significant impact.

Join this growing Fire Detection, Fire Alarm, Fire and Security service engineering company, and be part of a company that values spark, wants personal growth, and rewards success. Don't wait any longer - submit your application today (if you are in SOuth of South Of South East, UK and have the industry experience working for a FIA/ BAFE/ NSI company). Apply Now if so!

Steve Eley - Fire and Security Careers (Eley Solutions Ltd) - Google us, Call us or send CV to apply

Fire & Security since 2001, and Fire and security Career Operates as Permanent Recruitment agency.

Primary duties and areas of responsibility Hold a caseload of up to 50-100 people per year. Help improve care and support for Armed Forces families and carers, by acting as an advocate and navigator through the healthcare system. Implement a social prescribing approach (where appropriate) to help empower individuals take control of their health and wellbeing and support their independence. This caseload will vary based on post holders capacity. To work with NHS Trusts particularly Armed Forces Leads to identify and support individuals to access services whether specialised services, remove disadvantage and implementing special provision in line with Armed Forces Act. Working with GPs/primary care across the system to ensure individuals are referred into the appropriate services and in line with the Act. Ensuring shared learning and support to Link Workers and OpCommunities across England, Sussex and Kent and Medway. Promote the service while maintaining a focus on equity, and being proactive in developing strong links with local agencies. Care Coordination and Integration To provide a central point of contact for Armed Forces community (Serving, Reservists, Veterans, and their families including transferring and resident families and carers within the Armed Forces community) offering advice and signposting to ensure a streamlined service for the patient. To undertake an initial triage by monitoring the AFN website, email and telephone. To work with a range of multi-disciplinary professionals who are involved in a service users care, to ensure a streamlined and coordinated approach, especially where multiple agencies are involved. Assist and empower the individual to consult and collaborate with other health care providers and specialists to set up appointments and treatment plans. To identify where there is a need for urgent action or for an escalation in care and alert the relevant professional(s). Providing the practical link between the individual, health care professional, social care, third sector and other resources, to enable a good quality outcome for the management of care and for a satisfactory patient/carer experienceManaging Social Prescribing Caseload Speak to people on a one-to-one basis giving service users time to tell their stories and focus on what matters to them. Build trust with the person, providing non-judgemental support, respecting diversity, and lifestyle choices. Work from a strength-based approached focusing on a persons assets. Provide ongoing support for an allocated but short-term timeframe to promote engagement with identified services and achievement of goals. Be a friendly source of information about well-being and prevention approaches. Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards. Work with individuals to co-produce a simple personalised support plan based on the persons priorities, interests, values and motivations including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing. Where appropriate, physically introduce people to community groups, activities, and statutory services, ensuring they are comfortable. Record Keeping To keep accurate and up-to-date records, including the use of GP databases such as EMIS. To utilise the SOLLIS risk stratification tool in identifying patients and tracking how interventions are affecting their risk of hospital admission. Ensure the directories are updated as required. The Forces Connect App will be updated with any changes as required and during review. Use accurate SNOMED codes to record service user contacts and interventions, mainly via the use of provided templates, for audit purposes and monitoring and measuring outcomes. Manage reporting required for services. General Responsibilities Work as part of the team to seek feedback, continually improve the service and contribute to future planning. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Treat individuals with empathy and respect and conduct oneself in a professional manner. Attend meetings as appropriate and supporting any necessary project reporting. Build relationships with key staff across the system attending relevant meetings becoming part of the wider network team, giving information and feedback. Be proactive in developing strong links with all local agencies to encourage referrals. Highlight any safeguarding concerns as a priority to your line manager. Other Key Tasks Contribute to the development of the service and participate in support, supervision and training as required. Maintain standards and practice in relation to professional records/ record keeping. Highlight any safeguarding concerns as a priority to your line manager Adhere to all professional and clinical policies within ABC. Be prepared to work flexibly and to travel across Sussex/Kent/Medway on an ad-hoc basis.

The Hilton London Gatwick is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

Cluster Security Health and Safety Manager

Competitive Salary Plus Great Benefits

We treat our people like family and our guest like royalty!

We are looking for a Cluster Safety & Security Manager who will represent our brand by delivering and exceeding our guest expectations.

Our Safety & Security Manager will perform hotel security duties and follow procedures to ensure the safety and security of guests, employees and the property.

What we are looking for:

• You will be passionate about guest experience, with real passion for hospitality
• You will be obsessed about standards, and ensuring the safety of guests and employees
• Previous experience as a Safety & Security Manager in a hotel would be beneficial but not essential
• You are a leader who strives to develop and motivate the reception team
• SIA Licensed, First Aid At work training, and NEBOSH accreditation are highly desirable.

Duties & Responsibilties:

• To safeguard and maintain the security of the hotel premises, car parks, its’ guests, staff and visitors along with all property contained within.
• To manage the day to day running of the security department and support all other hotel departments.
• To remain flexible to cover security department rota changes including holidays, i.e. slotting in to the night shift etc.
• To train all members of the team in the correct systems of work, policies and procedures. To manage and monitor all work carried out.
• Within the constraints of the law and company policy, to stop, search, and detain those committing offences against the company within the complex.
• To sign police charge sheets on behalf of the company and attend court as prosecutor on behalf of the company.

What do we offer:

Our Safety & Security Manager receive some excellent Company benefits:

• A competitive salary + Bonus
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Pension cover
• Unrivalled Career Progression prospects

Apply now to be our new Cluster Safety & Security Manager!

The post holder is responsible for engaging fully in all clinical practice learning and academic learning to complete the BSc (Hons) Degree/Postgraduate Diploma in Specialist Community Public Health (Specialist Practitioner award in School Nursing). This will involve liaising with all relevant parties within the practice area and at the assigned University to gain the desired 50% theory and 50% practical element of the course. To attain successful completion, the student will be required to work as part of a multi-disciplinary team within the primary care setting, carrying out clinical duties with patients/clients as agreed with their Practice Teacher. Please see job description and person specification document attached for full details.

The post holder is responsible for engaging fully in all clinical practice learning and academic learning to complete the BSc (Hons) Degree/Postgraduate Diploma in Specialist Community Public Health (Specialist Practitioner award in School Nursing). This will involve liaising with all relevant parties within the practice area and at the assigned University to gain the desired 50% theory and 50% practical element of the course. To attain successful completion, the student will be required to work as part of a multi-disciplinary team within the primary care setting, carrying out clinical duties with patients/clients as agreed with their Practice Teacher. Please see job description and person specification document attached for full details.