Total 3 job vacancies by Hastings Direct

You will be responsible for building a culture of excellence within your team by giving clear guidance and making sure colleagues know how important their role is in delivering our business strategy. You will do this by recognising achievements, while creating a great team atmosphere and a learning culture.
Keeping the customer at the heart of everything you do, you'll be a champion for first time call resolution, demonstrating to your team how this can be achieved through effective listening, problem solving and taking ownership.
Working Hours/ Shift Patterns: You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work one full weekend and one Saturday in every 5. If you work a weekend shift, you'll get time off in lieu. Training: The first 4 weeks will consist of full time in the office training, once you have completed your training you will move to hybrid working, this will consist of at least one day a week in the office with your team and for any other meetings or events as required. Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station. Salary: A fulltime role of 37.5 hours per week pays £31,000. Knowledge & Experience: 

• A passion for people development, leadership, and coaching

• Adept at responding to customer enquiries with a focus on first-time resolution

• Able to prioritise own workload and that of others to ensure deadlines and performance expectations are met

• Has good self-awareness and understanding of others, able to communicate and work with a range of stakeholders and colleagues 

• Can interpret and use MI and data for team and individual performance to identify opportunities for improvement

• The ability to support a team when they are working remotely

• Proficient in use of Microsoft Office

• Thrives in a fast-paced environment

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with the option to do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an onsite Costa coffee

• Generous holiday allowance

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

• Refer a friend scheme - earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Customer Service Advisor - New Business

We're looking for authentic people with a passion for problem-solving to join our New Business team as a customer service advisor. You'll be part of a team supporting customers at the point of their insurance purchase, delivering outstanding service and value. If you are passionate about making a difference to customers, this role will give you the scope to do just that.


Working Hours / Shift Patterns: You'll work 37.5 hours a week on a rotating shift pattern between 08:00-19:00 Monday to Friday, 9:00 - 17:00 Saturday, and 09:00-13:00 Sunday. You will have to work one full weekend and one Saturday in every five. If you work a weekend shift, you'll get time off in lieu.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.

Training: Your in office training will last for 6 weeks. The first 3 weeks will involve both theoretical and experiential learning in the classroom. Then, in the final 3 weeks, you will move to an Academy, where you will apply your learning and begin to assist our customers with the support of our knowledgeable coaches. After your six weeks of in office training and when we feel you can work independently you will be able to move across to Hybrid working.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.


Joining our New Business team as a customer service advisor:

The New Business Team provides customers with new quotes, whether they're looking for car, bike, van, home, or multi-car/bike policies. We give them all the details they need to make an informed decision, making sure they have the right cover that suits all their needs. Wherever possible, you will support customers to complete the purchase of their policy, using one of our digital products.

Training doesn't stop once you join your team. We have a supportive development programme with a clear structure for growth within your role. You'll develop skills to retain our customers, strengthen your negotiation skills and become an advocate of self service. There are also lots of opportunities to continue your career with us across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track.


What we're looking for in a customer service advisor:

• Self-motivated individuals that take pride in what they do, uphold our values, and focus on outcomes.
  
• Someone comfortable with change, able to adapt quickly and show resilience
  
• Colleagues with a positive, empathetic, and patient approach
  
• Clear communicators who can build rapport and bring their personality to work
  
• People adept at navigating software systems while managing a conversation
  
• Someone who's accountable, thorough, and pays attention to detail
  

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.


Benefits you'll receive:

Up to 5% annual discretionary Bonus

Hybrid working (1 day per week in the office with the option to do more depending on your preference)

A fantastic open plan modern office

We promote a relaxed, friendly & diverse working environment

'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

Pension match up to 10% of your salary

Life insurance (4 x base salary)

Discounted Hasting Direct products

Discounts & cashback with well-known retailers

Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

Refer a friend scheme - earn £500 for every friend you refer

We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Incident and Business Continuity Manager

Locations: Leicester/Bexhill/London (Hybrid)



Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Agreeing and formalising a straightforward and effective incident management process for the department, ensuring all relevant stakeholders are aware and engaged in the process as needed
  
• Coordinating across all relevant teams and stakeholders in the vent of an impacting incident to quickly ascertain impact levels for customers, colleagues and the business, communicating between the departmental teams and the wider Hastings Direct incident and crisis teams
  
• Coordinating and leading post-incident reviews, ensuring any learnings from incidents can be used to improve processes and controls to prevent future instances, along with any risk and business continuity updates
  
• Logging all incidents on the relevant platform and feeding back summary information to relevant Process Improvement Leads and any other relevant stakeholders to ensure full feedback loops for awareness and further improvement
  
• Working with senior stakeholders for each process to ensure clear, straightforward and easily accessible business continuity plans are in place, aligned to customer, colleague and business requirements, with all relevant parties aware of any actions needed in the event of a business interruption
  
• Driving through any business continuity actions needed across all processes to ensure these are fully effective, with clear understanding across all contributing stakeholders and owners
  

Skills we would love you to have

• Experience of operational incident management, ideally within Claims, Insurance, Utilities or Financial Services
  
• The ability to quickly summarise, risk assess and prioritise immediate impact and requirements and able to remain calm and lead coordination efforts in intense situations
  
• The confidence to engage and clearly communicate with stakeholders at all levels
  
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.