Total 438 Business Management / Project / Planning job vacancies in Daniel C Oakes High School

Technical / Adminstrative Duties

• Minimum 5 years' relevant experience in ACMV Project design and build for various type of buildings, including cleanroom and bio-lab projects.
• Documenting and certificating all work carried out to meet our contractual and statutory obligations
• Identifying and resolving remedial requirements on all systems
• Quoting and undertaking project work as required by the client

Requirements:

• Degree or Diploma in Mechanical / Electrical / Building Services Engineering or Equivalent;
• Experience in ACMV / Mechanical / Electrical / Building Services Project and Maintenance work.
• Experience in both industrial and commercial air-cons
• Ability to work independently and manage multiple projects
• Possess good interpersonal communication and presentation skills

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billions of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

Responsibilities:

• Support Project Manager in project management for industrial park and industrial asset developments in the South-east Asian Region to ensure works are completed within budget, on schedule and of good quality
• Manage the tender process, along with the Procurement Management Team, from pre-qualification of contractors and consultants, preparation of technical tender documents, to tender clarifications and evaluation.
• Support the Engineering Lead in reviewing consultant designs, drawings and specifications so as to achieve optimum design and cost.
• Conduct technical investigations for new Industrial parks including preliminary infrastructure concept, assessment of development constraints and issues.
• Liaise with various stakeholders including internal Management, project director, consultants, and contractors for matters that arise throughout the development process.
• Propose recommendations and implement solutions for all civil and structural (C&S) related matters.
• Assist to maintain good records of technical documents for internal audit from time to time.

Requirements:

• Degree in Civil Engineering or its equivalent with a minimum 7 years of relevant working experience in C&S design and project management works.
• Familiar with design, Code of Practices, Building and Fire Safety Regulations and Green Building & Sustainability Design e.g. EDGE, LEED.
• Prior experience in a consultancy firm and/ or design experience in industrial parks and industrial building assets preferred; experience in projects in the South-east Asian Region is an advantage.
• Strong interpersonal and communication skills is required to manage internal and external stakeholders
• Possess strong problem-solving skills and able to work well independently and in teams
• Proficient in Microsoft Office, AutoCAD and other Project Management or Quality Management systems
• Willing to travel when business need arises

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

Institution-first Mindset – Put the interest of the Group ahead of individual interests.

Collaboration – Deliver through collaborating across markets, businesses and functions.

Accountability – Hold team and self-accountable to deliver on our commitments

The Job

- Identify & develop guided new job placement and business opportunities by telemarketing, social media marketing and other appropriate means

- Follow up with the client to understand the job and business requirements regarding hiring needs

- Negotiate with the client regarding recruitment terms and conditions

- Search & effectively provide the best candidate using different platforms based on the client's requirement

- Understand the experience of the candidate and manage their expectations

- Build & maintain excellent clients and candidates' relationships

- Ensure that the company's objectives and sales target set are achieved

Requirements:

- At least 'O'/Diploma in Business or in any other field

- Target oriented & sales driven attitude

- Comfortable with commission-based income

- Positive attitude, a strong sense of urgency, self motivated & enjoy challenges

- Keen interest in sales and customer service with a never-say-die attitude

- Good interpersonal skills and communication skills

- Team player and able to work well with all level

Please submit resumes to john@oaktree.com.sg

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We're seeking an experienced Business Development Manager to drive growth and expansion in the space and satellite industry. The ideal candidate will identify and capitalize on new business opportunities, build strategic partnerships, and foster relationships with key stakeholders.

Key Responsibilities:

1. Develop and execute business development strategies to expand our presence in the space and satellite market.

2. Identify and pursue new business opportunities, partnerships, and collaborations.

3. Build and maintain relationships with key stakeholders, including satellite operators, space agencies, governments, and industry leaders.

4. Conduct market research and analysis to stay informed on industry trends, competitors, and emerging technologies.

5. Collaborate with cross-functional teams (sales, marketing, product) to develop tailored solutions for customers.

6. Negotiate and close deals, ensuring revenue growth and profitability.

7. Represent the company at industry conferences, trade shows, and networking events.

Requirements:

1. 3 to 5 years of experience in business development, sales, or marketing within the space and satellite industry.

2. Strong network and connections within the industry.

3. Proven track record of successful business development and deal closure.

4. In-depth knowledge of space and satellite technologies, applications, and market trends.

5. Excellent communication, negotiation, and interpersonal skills.

6. Bachelor's degree in Business Administration, Engineering, or a related field.

Preferred Qualifications:

1. MBA or advanced degree.

2. Experience working with government agencies, space agencies, or international organizations.

3. Familiarity with satellite communications, Earth observation, navigation, or space exploration.

4. Certification in business development or sales (e.g., CBDO, CSO).

Skills:

1. Strategic thinking and planning.

2. Business development and sales.

3. Market research and analysis.

4. Partnership development and management.

5. Negotiation and conflict resolution.

6. Public speaking and presentation.

Please submit resumes to john@oaktree.com.sg

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

1. Job Description:

• Good project planning, coordination, and management of projects to be on schedule, within budget and with acceptable quality in large-scale, SCADA / Control systems for MRT systems in both local and overseas.
• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.
• Able to communicate well and manage customer expectations.

1. Job Requirement:

• Degree in Electronics, Electrical, Communications or Computer Engineering with 10 - 15 years’ experience in managing large scale infrastructure projects.
• Good knowledge of standard contractual / commercial terms and conditions for engineering projects.
• Possess relevant SCADA/ Control Systems knowledge.
• Assertive and possess strong leadership qualities.
• Strong project management skills.
• Possess PMP certification will be an added advantage.

Please submit resumes to john@oaktree.com.sg with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

Are you ready to take the lead in developing state-of-the-art healthcare infrastructure? We’re looking for a Project Manager, Facilities Development to oversee the planning, design, and execution of healthcare facility projects from inception to completion.

What you'll be doing

• Plan and develop healthcare infrastructure projects, including master-plans, budgets, and feasibility studies
• Lead conceptual planning, design development, tender preparation, and evaluation
• Manage construction activities to ensure timely and quality completion
• Ensure compliance with Building Regulations, EHS, and WSH requirements
• Collaborate with teams to deliver projects aligned with stringent environmental conditions

What we're looking for

• Bachelor Degree in Electrical/ Mechanical Engineering
• 6 - 8 years of experience in facilities and project management, preferably in healthcare, pharmaceutical, or semiconductor industries
• Strong knowledge of facility design and operations for specialized environments like cleanrooms or isolation facilities
• Skilled in AutoCAD drafting and proficient in regulatory and safety requirements

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

The Business Development Manager will play a critical role in driving the brand’s growth through strategic partnerships, market expansion, and sales channel development. This individual will identify new opportunities, nurture key relationships, and implement strategies to enhance the brand’s presence, revenue, and customer engagement.

You will also be responsible for:

1. Strategic Partnerships

• Identify, negotiate, and manage partnerships that align with the brand’s values and goals.
• Collaborate with complementary brands for co-marketing and cross-selling opportunities.
• Secure placement in new retail and e-commerce channels.

2. Market Expansion

• Develop and execute strategies to penetrate new markets and customer segments.
• Lead efforts to expand the brand’s presence in international markets, including securing export partnerships.

3. Sales Channel Development

• Manage and grow relationships with retail and distribution partners to maximize sales and visibility.
• Optimize direct-to-consumer (D2C) strategies and identify opportunities on e-commerce platforms.

4. Customer Acquisition & Retention

• Work with the marketing team to design campaigns targeting customer acquisition and retention.
• Collaborate on loyalty programs and initiatives to deepen customer engagement.

5. Corporate Sales & B2B Opportunities

• Develop partnerships for corporate gifting, employee wellness programs, and bulk orders.
• Create customized solutions for business clients to drive revenue.

6. Market Research & Insights

• Conduct in-depth market research to understand competitive landscapes and consumer behavior.
• Identify trends and provide insights to influence product development and branding strategies.

7. Revenue Growth

• Implement innovative strategies to drive revenue growth across all sales channels.
• Collaborate with sales teams to introduce new pricing models or promotional strategies.

8. Relationship Management

• Build and maintain strong relationships with key stakeholders, including retail partners, vendors, and distributors.
• Ensure partners are well-supported and aligned with the brand’s objectives.

9. Brand Representation

• Represent the brand at trade shows, exhibitions, and industry events.
• Deliver compelling presentations to potential partners and stakeholders.

10. Cross-Functional Collaboration

• Partner with product, marketing, and sales teams to align business development initiatives with overall brand goals.
• Act as a liaison between external partners and internal teams to ensure seamless execution.

We would want to speak with you if you are / have –

• Minimum 5 years of experience in business development, sales, or strategic partnerships, preferably in the consumer goods or retail industry.
• Bachelor’s degree in Business, Marketing, or a related field.
• Proven ability to develop and execute business growth strategies.
• Strong negotiation, communication, and relationship-building skills.
• Analytical mindset with a track record of using market insights to inform decisions.
• Proficiency in CRM software and Microsoft Office Suite.

It would be great if you have:

• Experience working with sustainability-focused or innovative consumer brands.
• Familiarity with the retail and e-commerce landscapes in Singapore and Southeast Asia.
• Success in driving customer acquisition, retention, and revenue growth through partnerships.

Headquartered in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align with your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team – hiring@sunnystep.com.

Responsibilities

· Understand customer demands, challenges, and objectives through assessments, information gathering and Customers, technology/industrial engagements

· Collaboration with sales & business development, product & engineering stakeholders including analyse and selection of appropriate hardware, software, and services to create the winning solution offering to customer and markets

· Developing detailed proposals, presentations, and technical documentation that outline the proposed solutions, including features, benefits, and pricing. Presenting these proposals to customers in a clear and compelling manner

· Preparation and conduct of product and solution exhibitions, demonstrations and proof-of-concept activities to showcase the capabilities and address any technical questions or concerns from customers

· Providing technical expertise and support to business development & sales team throughout the sales cycle, including participating in customer meetings, responding to technical queries, and contributing to the development of sales strategies

· Building and maintaining relationships with technology vendors and partners to stay informed about the latest products, technologies, and industry trends. This includes evaluating new solutions and incorporating them into proposed designs

· Keeping up-to-date with advancements in communication technologies, industry standards, and best practices. Pursuing opportunities to enhance technical skills and knowledge

Requirements

· Degree in Electrical/Electronics/Communications Engineering

• Minimum 5 years’ experience in Communications/Telecommunications/Infosystems Solutions Engineering and Implementations, supporting as a Pre-Sales capacity

· Strong understanding of communications technology

· Able to follow up closely with customers in order to answer to their needs

· Working location is in Jurong East

· Singaporeans Only

Please submit resumes to john@oaktree.com.sg

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description

Within our Workday Business Group your focus will be on the cutting edge of business processes and applications. You will advise our clients and play an important role in the implementation of Workday’s Integration solution. You will gain experience and develop your capabilities working together in teams, receive on-the-job coaching at leading clients as we work with them to transform their systems to the next level. As a Workday Adaptive Lead (Managerial Level), you will be responsible for:

· Analyzing an organization and designing its processes and systems. Assessing the business model and its integration with technology, researching, gathering, and synthesizing information.

· You will be expected to be a subject matter expert (SME), collaborate and manage the team to perform, make team decisions, engage with multiple teams, and contribute to key decisions.

· Provide solutions to problems for your immediate team and across multiple teams.

· Expert proficiency in Workday Workforce Planning is required.

· Expert proficiency in Business Process Design, Requirements Analysis, and Workday Adaptive Planning are recommended.

· Develop innovative strategies to optimize business processes and systems Collaborate with stakeholders to gather and analyze customer requirements

· Design and implement solutions to improve business efficiency

· Conduct thorough research to identify industry trends and best practices

· Provide guidance and support to team members to ensure successful project delivery

Job Requirements:

· Bachelors Degree

· Minimum 10 years of Workday experience

· Experience in Financial Planning and Analysis (FP&A) or Organisation Planning in a complex organisation.

· Design, Maintenance and Reconciliation of complex models, relating to Finance, People, and/or Operations.

· Use of modern planning tools such as Anaplan, OneStream, SAP SAC, Hyperion and TM1, as both user and developer

· Workday Adaptive Certification and/or experience with Workday and/or experience with other leading ERP systems

· Experience working with clients to define requirements and drivers for key business models

· Ability to explain complex Finance, People and Operations concepts to non-technical users

· Ability to work in an iterative development environment while adhering to project constraints

Job Description:

We are seeking a Project Administrator to ensure the smooth operation of our project office and support the Project Manager in implementing PMO (Project Management Office) procedures. The ideal candidate will play a vital role in monitoring project performance, handling administrative tasks, and maintaining documentation. This position demands a high degree of discretion, confidentiality, and diplomacy.

Key Responsibilities:

Payment and Financial Support:

• Manage financial tracking and payment processing.

• Prepare monthly financial and progress tracking reports.

Delivery Operations:

• Validate operational data and compile monthly SLA and service performance reports.

• Escalate vulnerability alerts to the Operations & Security (O&S) team.

• Support the major incident management process as needed.

General Administrative Support:

• Schedule meetings and distribute accurate meeting minutes promptly.

• Coordinate security clearances and renewals.

• Maintain project documentation and support audit activities.

• Prepare regular operational and management reports.

• Assist with general administrative duties.

Ad-Hoc Project Support:

• Provide comprehensive support for events such as workshops, team-building activities, and customer satisfaction surveys.

Qualifications and Skills:

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Outlook, Skype, and Teams is a plus.

• Strong written and verbal communication in English.

• Knowledge of financial tracking and SLA reporting tools is advantageous.

Soft Skills:

• Strong customer service orientation and attention to detail.

• Ability to prioritize tasks, meet deadlines, and manage competing demands.

• Confidence in engaging with senior stakeholders.

• Discretion and confidentiality in handling sensitive information.

• Collaborative mindset with the ability to work both independently and within a team.

• Commitment to continuous improvement and openness to feedback.

A provider of comprehensive security solutions in Singapore, is seeking a dynamic and results-driven Business Development Manager to join our team. With a strong reputation for delivering top-tier security services, we are dedicated to protecting our clients' assets and ensuring peace of mind.

In this role, you will be responsible for expanding our customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Responsibilities

• Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.
• Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.
• Conduct market research to understand potential clients and the competitive landscape.
• Create and deliver compelling sales proposals that showcase the value of our security services.
• Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.
• Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.
• Strategize business expansion, balancing financial goals with customer satisfaction.
• Attend industry events and networking sessions to promote company services and build business relationships.
• Prepare regular reports on sales performance, market trends, and competitor activity.
• Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements

• 3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.
• Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.
• Track record of success in sales, business development, or account management, particularly in achieving revenue targets.
• Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.
• Ability to conduct market research and competitive analysis to identify new business opportunities.
• Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.
• Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

• Salary negotiable based on experience and industry expertise.
• Performance-based incentives to reward high achievers and drive growth.
• A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.
• Collaboration with senior leadership, providing exposure to high-level decision-making.
• Flexibility and autonomy in managing client relationships and business development initiatives.

Please submit resumes to john@oaktree.com.sg

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

We are seeking a highly organized and experienced Project Manager to join our team and oversee the implementation of digital infrastructure projects. In this role, you will be responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. Your duties will include coordinating efforts across various teams, ensuring resources are allocated efficiently, and managing stakeholder expectations.

Be Part of Our Success

• Develop comprehensive project plans, schedules, budget estimates, resource allocation, and risk management strategies for infrastructure projects.
• Collaborate and Coordinate with stakeholders to identify and establish projects goals and objectives.
• Ensure project requirements and deliverables are clearly defined, documented, and communicated to all stakeholders.
• Monitor project progress, identify deviations from plans and recommend timely corrective actions to keep projects on track.
• Manage on-site project/construction activities to ensure compliance with design specifications, safety standards, and quality requirements.
• Ensure all project activities comply with environmental regulations and industry standards.
• Supervise and coordinate the work of project crews, subcontractors, and other project team members.
• Provide guidance, training, and support to team members to enhance their performance and productivity.
• Monitor project expenditures and manage project budgets to avoid cost overruns.
• Identify and implement cost-saving measures without compromising quality or safety.
• Implement and enforce quality control measures to ensure high standards of workmanship and materials.
• Conduct regular quality audits and inspections to identify and rectify any defects or deficiencies.
• Ensure all project deliverables meet or exceed client expectations.
• Develop and enforce site-specific safety plans, ensuring compliance with health and safety regulations.
• Conduct regular safety meetings and training sessions for project personnel.
• Investigate and report any accidents or incidents, implementing corrective actions to prevent future occurrences.
• Coordinate with regulatory agencies, local authorities, and other stakeholders as necessary.
• Manage project risks and issues and take appropriate and timely risk mitigation measures.
• Maintain accurate and up-to-date project documentation, including contracts, change orders, schedules, and correspondence.
• Provide status reports to management and stakeholders on a regular basis.

Qualities We Value

• Knowledge in Civil or Architecture Engineering or related field
• Specialist Diploma in Construction Productivity (SDCP) certificate required.
• Basic Concept in Construction Productivity Enhancement (BCCPE) certificate required.
• At least 5 years of relevant experience in the civil construction industries
• Safety related certificate such as supervisor safety, risk management, is preferred.
• Strong knowledge of construction methodologies, building codes and safety regulations
• Possess good communication and interpersonal / management skills.
• Strong analytical skills
• Able to start work immediate or within short notice.
• Singaporean only
• Location: Ang Mo Kio

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Job Description:

We are seeking a Business Analyst with strong testing experience to join our dynamic team. The ideal candidate will have a background in the financial or investment industry, a deep understanding of SDLC and testing methodologies, and exceptional analytical and problem-solving skills. This role will involve collaborating with cross-functional teams to ensure high-quality delivery of business solutions.

Key Responsibilities:

• Collaborate with stakeholders to gather and document business requirements.

• Translate business needs into detailed technical specifications and functional designs.

• Develop and execute test plans, cases, and scripts to ensure quality and accuracy.

• Perform thorough testing (manual and automated) and validate system functionality.

• Analyse and interpret test results to identify issues, suggest solutions, and validate fixes.

• Work closely with development teams to ensure clear communication of requirements and test scenarios.

• Provide insights and recommendations for process improvement.

• Generate detailed reports on test results, defects, and overall project quality.

Qualifications and Skills:

Education:

• Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• Proven experience as a Business Analyst with extensive involvement in testing, preferably within the financial or investment sector.

Technical Skills:

• Strong understanding of SDLC and testing methodologies.

• Proficiency in SQL for data analysis and validation.

Assit the Project Manager at construction site.

Ensure works are carried out according to the approved technical drawings, quality procedures, ISO and EHS requirements.

Coodinate with consultant, sub-contractor and team member for smooth operation of works.

Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

EA Licence No. 16C7962

Responsibilities:

• Provides weekly operational updates including action items.
• Communicate effectively, maintain and establish a good rapport team and client.
• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.
• Assists with identifying operational/project issues and/or escalating the issue to the team lead.
• Attending and participating in client meetings as required.
• Documents and follows up on important actions and decisions from meetings.
• Collaborates with various regional teams for ticket resolution.
• Work closely with the Facility providers and Smart Hands to drive the issues.
• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.
• Assists with daily monitoring of the ticketing system and resolving them under defined SLA
• Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews
• Assists with identifying trends or recurring problems and escalates to team lead for resolution.
• Assists with identifying and collaborating on new process improvement opportunities.
• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
• Required to work on oncall roster and preparing/participating in daily handovers.

Required Qualifications/Skills:

• Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.
• Flexibility essential - willing to occasionally adjust work hours due to work with regional colleagues.
• Familiarity with Microsoft Excel and Google Suite
• Excellent communication skills, both verbal and written
• Positive attitude and dependable
• Excellent customer service skills
• Ability to work both within a team and independently
• Ability to multitask and prioritize workload in a fast-paced environment
• Ability to use good judgment, as well as problem-solving and decision making skills
• Ability to maintain confidentiality and professional decorum