Total 1,609 Business Management / Project / Planning job vacancies in Salt Lake City, Utah

What will I do in this position if hired?

In this Telecommunications Specialist (Communications Planning Manager) - Reservist position, you will be a member of the Disaster Emergency Communications (DEC) Cadre. Typical assignments include:

• Compiling and maintaining the communications COP using spreadsheets, Geographic Information Systems (GIS), or other tools as required.
• Identifying and recording Federal assets, their status, and vulnerabilities including asset owners, radio frequency (RF) transmitter locations, coverage, frequencies, RF cross-banding devices, and bandwidth utilization to include satellite, terrestrial, and wireless.
• Developing required reports including spot reports (SPOTREP), situation reports (SITREP), lifeline reports and Incident Action Plan input.
• Assisting in the development of communications plans by identifying communications related requirements and assets in support of the Operations Section of an Interim Operating Facility or Joint Field Office.
• Briefing personnel on information relevant to their assignments
• Delegating specific authority based on the assigned tasks to assigned Specialists and making appropriate decisions and/or adjustments based on analyzed and validated information.

What else do I need to know?

At FEMA, our mission to help people before, during and after disasters; so, every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

As a Reservist Employee, your role is to support response or recovery efforts. Reservists are intermittent, on-call employees. Please note that this is not a full-time position, and you only are paid when deployed. Deployment frequency and length varies based on disaster response need. Due to the irregular nature of disasters, Reservist employees are not guaranteed regular recurring hours, deployments, or renewal of employment.

The Civilian Reservist Emergency Workforce (CREW) Act protects the job rights of FEMA Reservists while they are deployed to disasters, emergencies, and critical trainings by including FEMA Reservists under the Uniformed Services Employment and Reemployments Rights Act (USERRA). This means that if you hold another job, you are able to deploy as a FEMA reservist and your job will be protected. It also protects you against penalization, discrimination, or loss of employee benefits as a result of your deployments to disasters, emergencies, and critical trainings. For more information, please visit FEMA.gov/careers or review the USERRA Resources from the Department of Labor.

FEMA is committed to ensuring that its workforce reflect the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people it serves. To learn about the ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit fema.gov.

MAJOR DUTIES: This is not an all-inclusive list

• Analyzes, coordinates and/or performs a variety of special projects/program assignments and studies which lead to resolution of management problems and improvement of operations.
• Independently develops a plan of action, recommends solutions.
• Coordinates with State ARNG/ANG Command staff, Directorates or Group Commanders and, NGB Functional Managers to obtain and exchange information and develop recommendations for management decisions.
• Monitors and analyzes program/project progress, recommending changes based on findings as needed. Develops all reports, briefings, and status of assigned projects/programs.
• Performs a wide variety of support duties to facilitate the work of the office.
• Arranges scheduling of appointments, meetings, briefings, and other commitments that have a directly effecting on future decisions and program direction.
• Provides management information, advice, and assistance to the State ARNG/ANG Command staff, Directorates or Group Commanders on programs/projects assigned.
• The incumbent researches current Law, DoD, Department of the Army (DA), Department of the Air Force (DAF), NGB, and State policy, and uses judgment to decide appropriate policy and procedures in relation to current projects, taskings, issues and concerns. Analyzes information and data; assesses progress of programs, projects, and processes.
• Organizes, manages, and presents information to include recommendations both formally and informally via oral and written means.
• Uses knowledge of graphics software to prepare charts and graphs, database or spreadsheet software to enter, revise, sort, research, calculate and retrieve data.
• Serves as a Project Manager for emerging projects assigned to/by the State.
• Responsible for establishing project teams, managing budget requirements throughout project life-cycle, leads team in identification of goals and objectives, stakeholders, tasks, associated risks, and milestones.
• Determines workload structure to identify tasks and assign resources.
• Uses knowledge and experience to analyze information and make quick and appropriate decisions.
• Routinely keeps State ARNG/ANG Command staff apprised of project status. Establishes, develops, and maintains effective working relationships with coordinating organizations.
• Delivers presentations on program status, accomplishments, problems, support requirements, and promotion of program objectives to senior military officers and civilians in other program offices throughout the command.
• Determines appropriate recommendations for unresolved or questionable problems and performs follow-up.
• Participates in special projects and initiatives and performs special assignments.
• Identifies the need for special projects and initiates milestones and goals.
• Researches and recommends appropriate actions or interpretation of issues that impact the organization, command, or agency, and which affect the structure and future work of the organization to senior leadership.
• Responsible for the work of assigned personnel. Performs the supervisory and managerial responsibilities.
• Assigns work to functional staff members in accordance with established organization mission and functions, workload fluctuations and personnel availability. Defines and interprets governing policies, procedures and regulations.
• Provides financial advice and renders decisions on major problems.
• Reviews operating procedures and policies with respect to the desired performance objectives of management. Advises management of operating areas at risk of not achieving desired performance and recommends corrective actions.
• Performs other duties as assigned.

Service Owner- CIT Monitoring Center

Job Description

We are seeking a dynamic, transformational Service Owner to join the Corporate IT  Monitoring Center. The Service Owner has a pivotal role within the End User Support organization, responsible for the strategic direction, performance, and continuous improvement of services provided by the Service Desk Team. This role is essential in ensuring the services align with business vision, drive strategy and deliver significant value to stakeholders.

Key Focus Areas

The ideal candidate should be passionate about: 

• Transformational Leadership - Drive transformational change within the service by identifying and implementing innovative solutions that address evolving business needs.

• Service Efficiency - Oversee the efficient operation of the service, ensuring optimal performance and swift resolution of any issues.

• Continuous Improvement - Drive continuous improvement initiatives to enhance service quality, informed by performance data and stakeholder feedback.

• Automation/Self Services – Be passionate about automating and simplifying process and drive a culture of self-services

• Strategic Alignment - Ensure that the service's strategic direction is closely aligned with the organization's goals and objectives.

• Stakeholder Engagement - Maintain strong relationships with all stakeholders, ensuring their needs are met and expectations managed.

• Risk Management - Proactively identify and mitigate risks to ensure uninterrupted service delivery.

Key Responsibilities:

The Service Owner will drive transformational change within the services provided, ensuring it evolves to meet future business needs and technological advancements.

• Service Transition - Manage the transition or intake  of new or changed services into the operational environment, ensuring minimal disruption to existing services and operations. Identify and manage risks associated with the service, ensuring that any potential issues are mitigated before they can impact the service. Track volume/issues of services transition

• Service Operation - Oversee the day-to-day operation of services, ensuring they meet agreed-upon service levels and performance targets. Ensure that the service is delivered effectively and efficiently. Responsible for any issues that arise and must ensure that they are resolved in a timely manner. Responsible to run Operational Reviews.

• Capacity and Demand Management - Define and manage capacity and demand for the services in a way that anticipates future growth and transformational needs. Ensure the service can scale efficiently to meet changing organizational demands.

• Service Improvement - Continuously monitor service channels and review performance metrics to identify transformational opportunities for improvement. Leverage data analytics and data insights to drive OKRs (Objectives and Key Results) that enhance service quality and effectiveness.

• Stakeholder Management - Engage with and manage relationships with End User Support, Business Partners, and Business stakeholders involved in the service, ensuring communication and collaboration. Ensure stakeholder needs are anticipated, met, and expectations are managed throughout the service lifecycle.

• Risk Management - Identify, assess, and manage risks associated with the service, with a focus on transformational risk mitigation strategies. Ensure that potential issues are proactively addressed before they impact service delivery.

• Compliance - Ensure the services comply with all Corporate Key Controls, and organizational policies, ensuring the service remains fully compliant.

• Collaboration - Collaborate with peer stakeholders across other End User Systems operations engineering functions to drive improvements.

• ITSM Expertise - Lead transformational initiatives to improve ITSM practices within the organization and provide guidance on best practices.

• Budgeting and Cost Management - Ongoing transformational approach, seeking cost-saving opportunities while maintaining or enhancing service quality. Monitor financial performance to ensure alignment with organizational goals and recommend adjustments as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.