1. To manage relevant service improvement processes like project support and governance, to drive service-wide service improvement in line with executive and audit requirements.
2. To coach and mentor staff across the organisation in project and programme management processes, enabling operational and senior staff to effectively deliver business change.
3. To provide a central liaison point for the delivery of projects, and ensure all relevant stakeholders are kept updated on project developments which have interdependencies (such property, transport, ICT, human resources, legal, risk, business planning and communications implications). Maintaining an up to date log of all projects and programmes.
4. Coach, train and mentor staff in project/ programme tools and techniques, facilitating workshops and training sessions to share knowledge and increases capability within the organisation.
5. To be a lead role in driving business change processes, facilitating key business change engagement, such as delivering process mapping, and running lessons learned and benefits realisation workshops.
6. To adapt and support service improvement priorities, working on key business change activities as they appear, such as HMICFRS and Grenfell.
7. To be a key role in service improvement and change, to provide project and programme expertise and support for SYFR staff at all levels of the organisation.
8. To support the delivery of benefits realisation processes and workshops, working with the Business Change Analyst to provide an overview of this work.
9. To provide expert support to Project and Programme Managers in project/ programme governance, supporting the development of project documentation, including project scoping, briefs and business cases, and requirements analysis.
10. To provide project and programme management support for collaboration programmes or projects that SYFR becomes an agreed partner in, regularly working with South Yorkshire Police, South Yorkshire’s Police and Crime Commissioner’s Office, and regional Fire and Rescue business change colleagues.
11. To deliver and recommend improvements to other business change processes, such as risk management, lessons learned, change and control, budget management and project scope.
12. To research and manage business change benchmarking processes, maintaining a central register of SYFR benchmarking and horizon-scanning findings.
13. Working with project managers and senior managers to provide regular updates to relevant Programme Boards or other relevant meetings, on the progress of live projects, capturing project progress and risks.
14. To produce written reports for senior officers/ FRA members, summarising Project/ Programme performance in relation to time, cost and quality measures, and highlighting any significant risks, and issues.
15. To provide professional guidance and advice to managers at all levels on the Service’s project methodology, to help them to deliver projects effectively and efficiently, minimising risks to projects and the organisation.
16. Attend relevant project boards, committees, groups and meetings as required to maintain a view of projects across the Service, feeding back to the Strategic Governance & Collaboration Manager supporting the development of project dependencies, issues and risks for escalation where required.
17. To support the Strategic Governance & Collaboration Manager in the development and maintenance of the Service’s Project methodology and framework, including organising resource to schedule meetings, circulate papers, and capturing actions.
18. To ensure all completed projects are reviewed ie: Closedown reports, Post Implementation Reviews and lessons learned for the development of future projects, working with Project Assurance leads to report back to relevant boards and meetings, and facilitating workshops and meetings where required.
19. Support the review and implementation of risk management strategies, policies, processes, systems and reports to senior officers and Fire & Rescue Authority members, working with the Information and Governance Manager and other colleagues to ensure that corporate risk registers and analysis are kept up-to-date for reporting to senior managers and the Fire Authority.
20. To maintain a complete overview of all organisational policies, with particular regard to having systems in place to ensure policies are kept up-to-date as required.
21. To liaise with senior managers and other policy owners to support their responsibilities in keeping policies up to date. To produce written reports for senior officers, summarising performance in relation to Policy Management.
22. To adapt to the ever-changing nature of the service improvement team’s work, supporting service improvement and governance projects within the team, commensurate with grade.
General
23. Comply at all times with the Code of Conduct for officers of the Authority and such other professional requirements as to standards of conduct.
24. Practice and promote SYFR’s Equality and Inclusion and Health and Safety Policies and to conduct oneself in a manner that is consistent with SYFR’s core values at all times.
25. To fully participate in SYFR’s Performance Development Review process according to the responsibilities of the role
26. Ensure that risk is managed effectively within the section in accordance with corporate strategies and plans
27. Be responsible for the accurate and appropriate processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection).
28. Carry out such other duties within the department as from time to time may be required, which are commensurate with the grading of this post.
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