POSITION SUMMARY:
The Field Service Technician manages Diversey’s businesses within their assigned territory. The Field Service Technician will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Field Service Technician must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remote position.
RESPONSIBILITIES:
- Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
- Establish excellent relationships at all customer organization levels (end users /supervisors/managers).
- Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
- Install equipment following Standard Operating Procedures.
- Conduct routine visits.
- Maintain existing customer equipment in working conditions.
- Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
- Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
- Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
- Diagnose and resolve technical problems and/or conditions.
- Manage adequate inventory levels in company vehicle and storage units.
- Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
- Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
- Complete paid annual training program and mandatory safety training.
REQUIRED QUALIFICATIONS:
- High School diploma or equivalent required.
- 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
- Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
- Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps.
- Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
- Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
- Effective use of power tools in limited spaces.
- Plumbing and electrical skills.
- Must have a professional attitude and be self-motivated/directed.
- Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
- Ability to work cross-functionally to achieve company goals.
PREFERRED QUALIFICATIONS:
- Experience with Salesforce (FSL).
SALARY & BENEFITS:
The current pay range for this position is $51,000 - $62,000. Actual compensation within that range will be dependent upon, but may not be limited to, the individual's skills, experience, qualifications, and applicable laws.
As a full-time employee of Diversey – A Solenis Company in 2023, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.
- Medical, dental, & vision coverage
- 401k (w/ employer match up to 6%)
- 15 paid vacation days (prorated based on start date)
- 9 paid holidays annually (prorated based on start date)
- 2 floating holidays (prorated based on start date)
- 48 hours of sick time (prorated based on start date)
Diversey is now part of Solenis! As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. To learn more about Solenis and the acquisition of Diversey, click here.
Technical Service Technician
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.
As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship. Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at hrquestions_us@diversey.com.
