About The Role
The main purpose of the job is to provide a supportive, professional, comprehensive Cleaning Management service to the client. Provide direction, to ensure that the company standards and policies are followed and maintained.
You will be working Monday to Friday and one weekend every 4 weeks, 40 hours per week, on a permanent, full-time basis.
Responsibilities: - Deputised responsibility for cleaning management services at West Midlands Designer Outlet.
- Managing, training, disciplining, and mentoring the onsite IFM facilities support team.
- Monitor facilities related spending against budget and forecast.
- Ensure compliance with Health & Safety legislation.
- Regular facilities update meetings with both Client and IFM site-based staff.
- Develop effective relationships with client ensuring their satisfaction with service delivery and meet regularly with your line manager and Regional Manager.
- To assist in the development of business initiatives including contract renewal strategy, contract management plan and customer improvement plan.
- To lead excellent communications throughout the contract and to champion the motivation for all staff. Being prepared to undertake any such duties, which may be necessary to ensure the successful operation of the contract and the good name of the Company.
- Updating and collating information for Client reporting via KPI dashboard.
- Facilities contract reviews.
- Liaison with client.
- Monitoring of Concept Evolution helpdesk system.
- Responsible for own administration.
- Ensure all activity and processes are carried out in line with the company operations manual.
- To ensure all work is carried out in a safe, proper, and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements.
- Maintain confidentiality in all aspects of client and staff information.
- To ensure all work is carried out in a safe, proper, and thorough manner taking into account Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements.
- Maintain confidentiality in all aspects of client and staff information.
- To ensure operations are delivered in line with the company accreditation requirements, i.e., ISO:9001, 14001, and OHSAS:18001
Skills and Experience Good experience of working within a customer facing environment is a requirement for this position along with exceptional administration skills. Specific competencies within this general requirement include the following:
- Excellent communication and interpersonal skills.
- Excellent organisational and influencing skills.
- Experience at Supervisor/ Deputy Manager level.
- Must be able to work on own initiative with a proactive and flexible attitude.
- Must have a smart appearance.
- Articulate and with the ability to communicate effectively with the clients and the IFM teams.
- Organised individual who can demonstrate a record of planning and managing workflows.
- Able to demonstrate an understanding of high-quality service delivery and their impact on this.
- The ability to be agile and flexible to meet the needs and demands of the role.
- Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail.
- Outstanding Management skills: inspiring interpersonal effectiveness to lead team, train talent and effect change; willing and able to be a "doer" and "influencer".
- Experience of working and building partnerships with clients
- Competent industry knowledge
- Demonstrated passion for the IFM brand.
- IOSH is desirable but not essential.
Personal Attributes: Self-motivation:
with the desire to achieve above and beyond expectations, this should come from passion and pride to become better, to motivate and influence the people around them.
Standards: the ability to hold themselves and the team / people around them to a world class standard
Optimism & Positivity: face challenges with energy and positivity
Accountability: accept responsibility for the outcomes expected of them, both good and developmental
Engaged: able to focus their attention on the task at hand without being distracted
Integrity: Have strong moral values, sincerity, and honesty to allow others to clearly identify with them
Respectful: Enticing a deep sense of admiration and loyalty in the team / people around them
Loyalty: demonstrate firm, constant support to the team / people around them
Emotional intelligence & control: The ability to understand and manage their own emotions, and those of the team / people around them. The ability to stay calm, assess themselves and adjust.
Empowerment: entrusting others to make good decisions, giving them the tools and processes to make those choices effective and productive.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
