Supervisory Licensed Professional Mental Health Counselor-Care Management Coordinator (BHIP)
1 week ago
Program Coordinator Duties: Provides direct supervision, staff develop.....
Program Coordinator Duties:
- Provides direct supervision, staff development, training, and oversight to 10 full-time Care Management staff members. This may also include supervision of unlicensed staff who are working toward licensure.
- Under supervision of the BHIP Program Manager, coordinates daily operations of the BHIP Care Management team. This includes assignment of work, same-day access, overseeing use of time, and processing clinical referrals and consults.
- Monitors program operations and outcomes, making changes to the clinical interventions, documentation of care, program materials, work assignments, schedules, outreach activities, and other program elements to maintain outcomes of the highest quality.
- Drives ongoing process improvement within the assigned program, with responsibility to continuously enhance the efficiency, efficacy, and productivity of the BHIP Care Management team. Works to assure continuity across the Care Management team and perpetually fosters a growth- and customer-service oriented mindset among team members.
- Works with the BHIP Program Manager to implement and improve the BHIP Team care model and efficiently implements new programming and safety and compliance initiatives sent from local, VISN, or National VA leadership.
- As the Care Management Coordinator, the incumbent actively participates in policy development, and is responsible for implementing all policies within the Care Management team. May work with Behavioral Health Service (BHS) management to track and report relevant national performance measures.
- Participates in the recruitment of candidates and recommends promotion or reassignment of designated employees. Incumbent will evaluate the work performance and conduct of their direct reports, assist in adjusting short-term priorities and assign work. Incumbent provides fair, principled, and decisive leadership to create a work environment that promotes shared accountability.
- Counsel employees on work and administrative matters and hear complaints from or about employees, effects minor disciplinary measures, recommends more serious action when warranted, and refers unresolved complaints to the General Mental Health Program Manager, the Psychology Section Lead, and/or the BHS Chief.
- Participates in program evaluation and data analysis for BHS programs. Participates in performance improvement activities by assisting in the design, implementation, and reporting of results.
Clinical Duties: - Provides the full range of professional services to address complex psychosocial problems faced by the Veterans served in the program. These direct services include but are not limited to: assessment, treatment plan development and implementation, evidence-based treatment interventions (such as individual, family, couple, or small group therapy, crisis intervention, case management, education, and discharge planning), and multidisciplinary team participation.
- Documents clinical information in the electronic medical record according to prescribed standards and collects and maintains required measurement-based care information.
- May serve as a member of various councils, committees, and workgroups as designated, and participates in department/professional continuing education activities.
- Facilitate utilization of resources by assessing eligibility and making referrals to a variety of VA resources and community agencies for assistance with social, emotional, financial, and physical problems. Aid as needed with applications for benefits or negotiating service systems.
- Coordinate placements in therapeutic housing and other placement options including domiciliary, state soldier's homes, and community residential alternatives.
- Provide services to established patients of BHS, including patients who need assistance with behavioral health care, housing acquisition, close attention, and monitoring of symptomatology, and assistance with meeting treatment plan goals.
- Serve as an active member of an interdisciplinary BHS treatment team that develops, implements, evaluates, and updates individualized treatment plans for identified Veterans seeking care through various BHS outpatient programs.
- Provide consultation to VAMC or community program staff regarding special problems of, and resources for, Veterans suffering from mental health related problems.
Work Schedule: Monday Thru Friday 8:00am-4:30pm
Telework: AD-HOC
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation Incentives: Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance.
Learn more Permanent Change of Station (PCS): Not Authorized
Starting at $87,230 Per Year (GS 00-12)
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