Total 6 Others level Others job vacancies in CA20 1DW

Job Overview
-To manage a team of Operational Supervisors and Cleaning Operatives to ensure we deliver the service level requirements for the contract.



The job holder will be responsible for ensuring compliance in line with the BICS industry standards as well as ensuring all Health and Safety requirements associated with the working environment are adhered to.



Your leadership will drive operational excellence, innovation, and customer satisfaction.



Main Duties

-Manage resource levels via Mitie's Recruitment processes in line with the contracts resource plans and operating model

-Carry out all aspects of people management activities, such as Probation, Induction, Absence Management, Development Planning, Disciplinaries and Grievances.

-Manage and oversee the budget for consumables and orders via the internal process.

-Perform regular inspections and Manager in the Field Walk rounds of working areas.

-Review of audits performed by the Operational Supervisor to ensure client compliance, standards and expectations.

-Be a point of contact for client related enquires and requests.

-Provide training and guidance to Operational Supervisors on toolbox talks, risk assessments briefings and on the job refresher training.

-Champion change through innovative practices and continuous improvement will be second nature to you.

-When customer complaints arise, your effective handling will ensure swift resolution.

-Provide support and guidance regarding safe operation of machinery and equipment, cleaning standards and general health and safety practices including issuing of PPE and lone working arrangements.

-Proactively participate in furthering your team's and your own development, by maintaining growth in skills and knowledge deemed essential to the role.

-Efficiently managing work hours is essential to ensure seamless service delivery. You'll generate monthly reports and collaborate closely with our valued customer.

What we are looking for
-The ideal candidate will have previous experience in strong people management skills, familiarity with customer audits, and a proven ability to lead and collaborate with a diverse workforce are essential attributes.



Competent in the application of MS systems.



Previous experience of working within a facilities Management function is desirable, but not essential.



Individual must have a qualification/experience in line management or equivalent.



Must hold current driving licence and able to achieve SC Clearance.

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Head Housekeeper, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll think creatively to ensure that all areas of the hotel are clean and well-presented, and continually think of new ways to improve the Leonardo Hotels product. You will inspire a vibrant team to exceed our guests’ expectations and create memorable moments.

Some of the perks you could enjoy include:

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If you’re our ideal Head Housekeeper, you will:

• Be yourself!
• Ensure that the Housekeeping department meets all Health & Safety requirements
• Ensure that KPIs are met and support your team to achieve these
• Collaborate with the wider hotel team to meet the hotel’s strategic objectives
• Think about the future by creating training and succession plans

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!

Proud member of the Disability Confident employer scheme

We are looking for someone to perform a Cleaners role for us at a state of the art police training facility. You will preferably be good with your hands, have a good general health, be capable of undertaking cleaning activities to a written safe system of work and be able to prioritise your work load.

The position will be full time with possible shift work, including weekends as required.

All applications will require Police Security Vetting and any position offered will be probationary until such time the applicant completes the vetting process (this can take up to 16 weeks). Responsibilities

-To work within the maintenance team, carrying out cleaning duties effectively in accordance with contractual requirements.

-To have full understanding of the designated cleaning schedule and work spec for the allocated areas.

-To have full knowledge of all cleaning equipment, materials and approved chemicals used within the building.

-To follow company's health & safety procedures within the course of the role

-To undertake any relevant training.

-To report any defects to the Cleaning Supervisor.

-To understand and follow site rules & procedures.



What we are looking for

-Have a good basic education.

-Be a team player with a flexible and adaptable approach.

-Have a sound understanding of current company and legislative Health and Safety, Environmental impacts and Risk Assessment Procedures.

-Must complete NPPV 3 Police Vetting.

Person

-Able to work under pressure.

-Committed to the delivery of excellent customer service.

-Must be flexible regarding working hours and fall into the required shift pattern as deemed suitable to mee

In your new role as a Cleaning Operative you will ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations.

In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.

In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.

In your new role as a Cleaning and Changeroom Operative you will be working on a 4 shifts on and 4 shifts off rota, you duties will include but not restricted to cleaning, laundry duties and stock control/ordering.

You will be based on the Sellafield site in Cumbria, You will be working in various building on the site.

You will be doing day shifts and night shifts.

Ensure equipment is kept clean, well maintained and in safe working order and meeting all agreed SLAs. Build your knowledge and understanding of the designated cleaning area, when the work needs to be carried out and all cleaning equipment and chemicals used on the premises while following Health and Safety requirements. You will need to undertake successfully all training required to deliver the cleaning role. You will be required to work within a team and can work under their own initiative. You will need to build positive and productive working relationships with all customers, delivery excellent customer service and seeking ways to continuously improve and exceed expectations.

In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.

In order to be successful in this role you will need have the ability to communicate and read basic English, previous cleaning experience is desirable but not essential and have a flexible approach to the role. You will need to be open, honest, self-driven and determined. You'll need to be reliable and hardworking with a professional attitude.

Your new company
Founded in 1987, we are the UK's leading facilities management and professional services company. Across the country, our 77,500 people look after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and critical government strategic assets. We take care of our customers' people and buildings, by delivering the basics brilliantly and deploying advanced technology.

Your new role
Cleaning Manager, you will deal with the hr related duties of the role (performance, grievances, rota's, training etc). Work with the operations manager to ensure the site is clean and secure. Managing the portfolio, which is a large building. Updating stakeholders.

What you'll need to succeed
Experience of cleaning. Ideally, candidates will have come from: cleaning manager, cleaning supervisor, Facilities Manager (soft services scope), operations manager (cleaning focused) and so on. A 5 yr UK work history (SC clearance). A driving licence or a reliable way to get to the site as there is no public transport that goes to the site.

What you'll get in return

• Training and upskilling opportunities
• Internal promotion opportunities
• Pension scheme
• Holidays
• Cycle to work scheme
• Employee shares scheme
• Some wfh on occasion.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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