Total 3 PR / Media / Communications job vacancies in Milton Keynes, Buckinghamshire, MK18 1TB

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We have a fantastic opportunity for an Event Co-ordinator to underpin the Customer and Field Support Event function of one of the world's most broadly-based healthcare companies.

Starting immediately this is a twelve-month full-time temporary role to cover maternity leave. You will be working a 37-hours week over 5 days with Tuesdays, Wednesdays and one other day being office-based. This role is paying £18.70 per hour PAYE.

Office Working: 3 days minimum which is not negotiable and must include a Tuesday and Wednesday. Working Hours: 08.45 - 17.00 Monday-Thursday and 08.45 - 16.00 on Friday

Please note that this is not an events management role - you will not be involved in arranging events. This role is to support the compliance and administration function of events already planned.

These events are common within the pharmaceutical industry and are typically involved in medical education, symposiums and sponsored events and can include multiple speakers addressing the audience on innovative medicine applications, new drugs to market, updates on medical and surgical procedures and associated topics.

Attention to detail is critical in this role and you will be required to follow strict compliance guidelines without deviation. You will be dealing with sensitive financial information and processing payments to speakers so it is essential to maintain a level of impartiality.

You will be engaging with a variety of stakeholders including senior medical professionals, healthcare organisations, patient organisations, and other relevant decision makers so you will need to be confident in your ability to communicate effectively with a wide range of people.

Further information provided by our client includes the full job title of Customer and Field Support Event Co-ordinator and their headline summary of the role as follows:

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and healthcare professionals and organisations, and other relevant decision maker in order that the company complies with the Healthcare Coding and Billing Institute guidelines and local rules & regulations in delivering events.

Customer and Field Support Event Co-ordinator

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and HCPs/HCOs & ORDMs in order that the Company complies with the HCBI guidelines and local rules & regulations in delivering events.

Key Role Activities * Partner with commercial and medical colleagues to understand the required actions for specific events * Create and manage contracts for Healthcare Professionals/Healthcare Organisations/Other Relevant Decision Makers/Patient Organisations using the information provided in the 'Contracts Management System' and take agreed actions to ensure contracts are signed before the day of the event. * Coordinate the copy approval process for events in line with agreed process for the UK. * Prepare all required documentation and process payments related to activity for HCPs/HCOs/ORMDs * Finalise events in the system following the actions highlighted in the Event Finalisation Process * Maintain and action requests sent to the Customer and Field Support team shared inbox. * Utilise the chase report daily to keep up to date with progress with events and current actions to enable team oversight of activities. Work concurrently on all events allocated. * Report all deviations CAFs Manager. Obtain sign off before any further action is taken. * On occasion, attend cycle-meetings to help facilitate cross-functional process alignment with the business unit, as agreed by the CAFs Manager * Complete cost corrections and Submit Without Payment as required, complying with Transfer of Value data requirements * Provide appropriate cover to team members during periods of annual leave and sickness * Complete all additional ad hoc duties and administrative tasks in line with the role including: mailers, badges, certificates, event stationary, collating delegate feedback etc… * Deliver on agreed outputs associated with above activities, as well as any additional personal objectives, as agreed with the CAFs Manager * Proactively suggest areas where processes could be improved and discuss with CAFs Manager * As the role of the department evolves, undertake any other associated tasks as agreed with the CAFs Manager and in line with the grade of the role What we offer: A supportive and inclusive work environment. Competitive pay, access to onsite gym, subsidised restaurant, hybrid work, onsite free parking.

Role overview

The Vacancy



To form effective working relationships with third party infringement services, ensuring effective undertaking of case management
of unauthorised image usages.




This role is on a 6 month fixed term contract.



What you'll be doing ...



Key Responsibilities:

* Work at pace to process potential infringement cases created by our Infringements agency partners
* Maintain clear and concise records of all ongoing and closed cases
* Effectively respond to queries from contributors/agencies/customers/infringers
* Collate weekly statistics for review by the Infringements Manager
* Create discretionary licenses
* Continually look to enhance the processes used within the team
* Ensure existing customers are invoiced for usages detected during the process of working on infringements



Key Performance Indicators:

* Be motivated to achieve quarterly targeted performance, values and personal objectives
* Use good judgement when to escalate decisions/queries to the Infringements Manager
* The ability to prioritise workload to ensure cases are managed in order of priority and are reviews are completed within agreed
timescales





Do you have?



Essential skills:



* Able to effectively prioritise own workloads and projects
* Business level language skills and good written and spoken English, able to converse confidently via telephone and email
* Highly organised, and able to work on own initiative and as part of a wider global team
* Can rise to the challenge when working under pressure to meet deadlines
* Excellent attention to detail and accuracy when working in a highly productive environment
* Able to work flexibly and at pace and adapt to change in an agile environment
* Familiar with customer management systems (CRM)
* Able to work confidently with MS Office and HTML
* Demonstrate a strive for better mindset



Desirable skills:



* Experience in working with image infringements would be a benefit
* Working knowledge of photography software such as Photoshop and Lightroom would be an advantage alongside knowledge of the
technical aspects of photography
* Working knowledge of reverse image search
* Working knowledge of Social Media, including: FaceBook, Twitter, Instagram and Pinterest
* Knowledge of advanced legal considerations to do with photography (such as Copyright law) would be beneficial
* Experience of media or photography industry



Additional information

Whilst your job title and job description indicate your principal responsibilities, you may from time to time be asked to carry
out other work that is within your capability and capacity. Members of staff will not be asked to undertake other tasks
unreasonably, but a measure of flexibility is expected of all.



What we can offer …



In return for your commitment, you’ll join a team who work collaboratively to support one another. You can also expect:




* 5 weeks holiday in addition to 8 public holidays
* Enhanced pay for maternity, paternity, and adoption leave
* Cycle 2 work scheme
* Company Pension
* Life Assurance
* Training & development
* Recruitment referral scheme
* PA Media Group awards
* Employee Assistance Programme
* Wellbeing Day



Alamy Values:

Alamy is committed to inspiring a positive culture and a work environment of working with Integrity, Collaboration, showing
Accountability, Respecting each other and Striving for better.

We encourage our employees to display the behaviours that demonstrate these values.



Inclusion

We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on
who you are and what else you can bring. We will do everything we can to support you during your application. If you need us to
make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.