We are excited to announce the creation of the new role of Quality and Performance Manager at Stonebridge Mortgages. Leadership.....
We are excited to announce the creation of the new role of Quality and Performance Manager at Stonebridge Mortgages. Leadership of a specialist file review team in the mortgages sector is 100% essential, and ideally with Cemap qualification. As our successful candidate, you will demonstrate a track record in achieving excellent results, in terms of the quantity and quality of file reviewing output the team is tasked with completing. You will be a fantastic developer of people and process and achieve brilliant results, through coaching and developing your team and managing their performance.
About us
At Stonebridge, our employees tell us we are a great place to work. We are passionate about what we do, our people matter, their opinions, insights and enthusiasm are key to our success. We value and look after people, are big on employee wellbeing, we are socially and environmentally responsible and like to get involved in charity work. We consistently look for ways to create a better future, back each other and most importantly, to do the right thing.
Our benefits
Competitive starting salary
Modern new offices with free car parking
Hybrid working. Exceptional candidates located further afield may also be considered, especially those who are currently working in other mortgage networks, provided they are happy with periodic travel to the office)
Free lunch, hot and cold soft drinks when working in the office
2 days per annum additional paid leave for volunteering / charity work
Up to £15 per month towards a gym / fitness membership
Access to Sodexo Employee Discounts Platform
Bike to Work Scheme
Reward & Recognition Programmes
Company sick pay
Excellent Employee Assistance Programme, including free access to digital GP and private counselling services
Structured career path for progression
The role
The Quality & Performance Manager accepts overall responsibility for ensuring the Assessor team meets minimum targets for file reviews, including sales quality scores and completion of remedial processes. They have line management responsibility for the Assessor Team Leaders.
This role provides MI reporting to the Head of Compliance Operations, Compliance Operations Manager and Senior Management Team (SMT) and is expected to be proactive in identifying and putting forward system and process improvements to improve efficiency as often as possible.
Key responsibilities
Development of processes and people to achieve file review targets
Completing 121 performance reviews, providing feedback on performance, agreeing development plans and checking wellbeing
Process and audit management
Deliver outcomes of audits to Assessor Team Leaders
Providing accurate and up to date MI reporting to senior management
Manage staffing levels and attendance within the team
Any other tasks delegated by line manager to support the team and company as required
Our ideal candidate
Excellent developer of people and process
Previous experience managing a specialist file reviewing team, ideally for another mortgage network (i.e. not from the context of a Compliance Manager managing a team of Mortgage Advisors)
Track record exceeding team targets for both quantity and quality of case file reviews
CeMAP qualification
Probing, investigative, analytical
Ability to prioritise, manage own workload and use time productively
Credible and influential at all levels, including with senior management
Able to fully satisfy the pre employment screening process which comprises of right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks.
Who we are
Part of MSS, Stonebridge Mortgage Solutions Ltd is one of the leading dedicated mortgage and protection networks in the UK with a professional community of more than 1,100 mortgage and protection advisers and 600 firms.
We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise and our revolutionary spirit has the customer at its heart.
How to apply
Full job description is available from recruitment@mssl.co.uk on request. Apply with CV. If you require any reasonable adjustments for any part of the recruitment process, please let our recruitment team know.
Individuals with different cultures, perspectives and experiences are at the heart of the way SDL Surveying & Stonebridge works. We are committed to equality of opportunity and welcome applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships, and ex-offenders.
