Total 12 Manager level Quality Assurance / Control job vacancies in WR10 1AA

Your new company
A successful and innovative British manufacturer who are dominating their chosen sector. They design and manufacture class-leading products that are well loved by their customers. This is a great time to join the business and an opportunity to continue the development of internal systems across Quality and Regulatory Compliance that will play a key part in their ongoing development.

Your new role
You will be responsible for Product Compliance and Quality, including Quality Assurance (collaborating with Suppliers to ensure pre-shipment quality), Quality Control (ownership of quality related issues and implementing corrective action plans), and Regulatory Compliance in various sales territories. You will also be a point of escalation for Customer Service and Warranty Support, and play a key part in New Product Development supporting Product and Design teams as they bring new and improved products through testing and to market.

What you'll need to succeed
Formal Qualifications in Quality Management are useful but not essential. Most important is a demonstrable track record of success within a similar role, and your CV will contain relevant achievements. You will have experience working within a manufacturing business (consumer products is an advantage), supporting overall business objectives by driving improvements in Quality and Compliance. You will enjoy solving problems, and be process focused, able to use metrics to understand performance across relevant business functions, and proactively drive changes that will enable continuous improvement of those metrics. You will also have the ambition to grow your team and play a key leadership role within this rapidly expanding company.

What you'll get in return
Competitive salary (circa £60k), plus bonus and benefits. Significant opportunities for ongoing progression within this fast growth business. Hybrid working pattern (typically onsite 3 days a week).

What you need to do now
All candidates will need to hold existing Right to Work in the UK.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Project Manager
Remote
Permanent - 37.5 hrs per week

We are specialists in technology - providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year!

We deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps - as well as many other technology specialisms.

We specialise in the people side of technology transformation - our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK's cloud training and are a Microsoft Gold delivery partner.

Your Role:
This purpose of this hands on, highly operational, client focused role is to work alongside the Senior Project Manager to scope, plan and manage the successful delivery of large and complex face to face, virtual and digital learning and engagement programmes

Working on behalf of one of QA's key clients you will be responsible for ensuring that your programme achieves its objectives within agreed timescales and budget whilst ensuring that quality measures are continually adhered to.

Responsibilities:

• Manage operational risk within sensible parameters of QA Project and QA Business needs.
• Working alongside the Senior Project Manager you will be responsible for the successful delivery of large complex learning and engagement programmes in line with the plan and budget.
• Work closely with client Stakeholders and Solution Architect to scope the objectives, deliverables, timelines, dependencies, assumptions, risks and quality acceptance criteria.
• Support programme specific resourcing through clear role(s) definition, recruitment and quality assurance.

Skills & Qualification:

• Project Management experience is essential due to the scale and complexity of the programmes
• Fully familiar with project lifecycle and methodologies and hold a Prince 2 Practitioner or similar industry recognised qualification
• Experience of complex scheduling
• Experience of resource management
• Experience of effectively managing or mitigating against risk
• Excellent document writing skills
• Stakeholder management at a senior level
• Our salaries are competitive and will be discussed as part of the selection process.

What's in it for me?

On top of this, receive QA's outstanding benefits package:

• 27 days annual leave plus bank holidays
• 3 dedicated study days
• Access to 1500+ courses (worth up to £3K each!)
• Medicash - cashback for dentist/physio etc.
• Free virtual GP appointments
• 2 charity/volunteer days
• £500 referral scheme
• A superb Gymflex scheme (ask us about this!)
• Our own BenefitsHub to receive loads of discounts

Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!

You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can email me: - happy to help!

Compliance & Building Safety Manager
The organisation: The council oversees various services, including housing, planning, and community initiatives. It plays a crucial role in maintaining the well-being and quality of life for residents in the Ipswich area. The organisation has a real family feel to it with real care for every individual they work with.
The Role and Responsibilities:
Provide a comprehensive, high quality, customer focused service to the Council for the effective maintenance and improvement of the housing stock and local environment, with specific emphasis on responsibility for managing compliance and building safety matters for all IBC Council properties and customers. The post holder will ensure all aspects of the Building Safety Act and other Health and Safety legislation are met within legal, financial, time and policy constraints. As the Compliance & Building Safety Manager, it involves several key responsibilities. These include ensuring compliance with UK standards across all council housing stock through regular inspections covering gas safety, electrical systems, fire alarms, emergency lighting, and more. The manager promptly addresses any non-compliance issues. Additionally, specific inspections (such as gas safety and fire risk assessments) are overseen, with meticulous record-keeping to maintain high standards. Achieving 100% access to council homes for gas servicing and electrical testing is a priority, requiring collaboration with Customer Liaison Officers.
Qualifications and Experience:

• Building services-related degree or equivalent qualification or a degree in property.
• Understanding of compliance management.
• At least 5 years of qualitative experience.
• Staff and project management experience.
• Familiarity with Microsoft Windows applications.

Benefits: As the Compliance and building safety Manager, you'll receive a salary of up to £46,464 per annum, 25 days' holiday plus bank holidays, and you'll be enroled into the excellent Local Government Pension Scheme. The team work remotely and even as they move back towards the offices it's expected that you'll still have flexibility and agility in how and where you work. You'll receive subsidised car parking. You'll be able to use the Ipswich town centre's free shuttle bus. There's also a public transport season ticket loans scheme and a 60% discount on first season bus tickets. The organisation is committed to the development of its staff, so you'll receive regular support and coaching. You'll also have a learning and development framework linked to the IBC values.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are currently working with a leading contractor within the Infrastructure and Energy Sector, who are currently looking for a Quality Manager to work on a freelance basis.

Based in the Carlisle area.

The project is a £250m substation project.

Responsibilities:

• Quality Management Plan
• Quality Assurance and Control Strategies
• Regulatory Compliance
• Specification Compliance
• Inspection and Testing
• Non-Conformance Management
• Quality Documentation
• Cross-Functional Collaboration
• Root Cause Analysis
• Risk Management
• Process Improvement
• Client Satisfaction

What we need:

• Bachelor's degree in civil engineering, construction management, or a related field is typically required
• Quality Management Certifications
• Safety Certifications
• Software Proficiency
• Technical Knowledge

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Your new company

My client's energy solutions tackle energy dilemmas head-on, facilitating the UK's shift to a low-carbon economy. Each of their projects provides essential power and services to the National Grid, as well as to industrial and commercial clients. Their expertise, technology, and adaptability are crucial for the UK to meet its ambitious net-zero targets.
Supported by a global investor in energy and infrastructure, they are the UK's largest owner and operator of flexible power plants, with 900MW currently operational and over 1GW in the early stages of development. To put this into perspective, they can already supply power for an hour to approximately 1.8 million homes, with an additional 2 million homes in the pipeline.

Your new role

Responsibilities:

• Responsible for ensuring environmental compliance is adhered to across the Company's portfolio of sites (including flexible power generation, BESS, wind and solar) sites
• Accountable for the management of statutory environmental permit requirements, such as but not limited to, emissions monitoring and reporting
• Responsible for the maintenance of UK-ETS permits and procedures, including annual verifications
• Ensuring all new sites in development or construction obtain statutory environmental permits in line with key project timescales
• Providing key input intothe portfolio carbon reporting procedures (ESOS, ISO 50001 etc.)
• Managing variations to existing environmental permits that may be required
• Maintaining and establishing long-term relationships with environmental regulators and third-party consultants
• Act as internal expert on environmental legislation and regulation and improve environmental awareness throughout the business
• Representing the business at workshops, industry forums and working groups as required
• Carrying out internal environmental auditing and host audits of our sites by the Regulators
• Responsibility for assessing new and changing environmental legislation and providing responses to key government consultations
• Be a key consultee at relevant design process meetings, attending and providing input at all stages of the design process and lifecycle of projects.
• Working closely with key internal stakeholders on all environmental matters
• Travel will be required as part of the role, therefore own transport is essential with occasional overnight stays if necessary
• Managing one direct report who will assist with the above responsibilities

What you need to succeed

• Degree in a relevant field
• Membership (or working towards) of a relevant professional body (i.e. IEMA, IES, IAQM etc.)
• Proven experience in environmental management and compliance practices
• Demonstrable experience in managing environmental permitting processes, preferably with MCP's and specified generators
• Demonstrable experience in analysing complex analytical environmental datasets
• Greenhouse gas calculation and reporting experience would be desirable
• Competent knowledge of the environmental permitting regulations (installation, Medium Combustion Plants (MCPD), Specified Generators and Flood Risk Activities)
• Competent with new and evolving environmental legislation and policy
• Good general knowledge of low carbon technologies and renewable energy technologies
• Managing multiple projects under tight time deadlines
• Self-motivated, with diligence, integrity, and ambition
• Excellent verbal and written communication skills
• Capable of understanding technical concepts and explain effectively to key stakeholders

What you'll get in return

• Competitive salary dependent on experience - Up to £70,000 for the perfect candidate
• Discretionary performance-based bonus - 20% annually
• 25 days' annual leave plus bank holidays
• Contributory Pension Scheme
• Life Insurance
• SimplyHealth health cashback plan
• Salary Sacrifice schemes including Cycle to Work, Childcare, Grocery, and Electric Vehicle leasing
• Access to free financial advisors
• Retail discounts
• 24/7 Private GP access
• Flexible working - home based if you wish
• Training and Development
• Salary sacrifice EV scheme
• Discounts on Lightwave RF smart home products
• Dog-friendly office

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role: Sales / Senior Account Manager / Business Development Manager
Location: Hybrid - 3 days in the office & 2 days at home
Permanent: Full time, 37.5hrs per week
Package: competitive base salary with commission


Job purpose:

You will join QA as a Senior Client Relationship Manager; your focus will be to grow your account base by nurturing your existing customers as well as acting as a mentor across the team to support them to win business.


About you:

If you have experience working in B2B sales in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you. A knowledge of government programmes of work with a focus on central government services.

A 'day in the life' of a Senior Client Relationship Manager

• Lead client meetings to understand their business in order to deliver an impactful solution
• Analyse sales management information to strategically prioritise your sales pipeline to maximise financial performance
• Design a high-level creative solution to meet the client's needs with the support from the bids team and subject matter experts to create a compelling solution
• Drive commercial discussions, prepare quotes and proposals to deliver high quality material for client sign off
• Measure the strategic value being added to client account
• Develop strategic relationships with client C-Suite and other senior stakeholders

Sounds great, doesn't it?! And in return we will offer you


Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form.


#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Your new company
This brand has grown from strength to strength, becoming the leader in their chosen sector, by constantly innovating and providing high quality products that their customers love. If you enjoy a fast-moving and entrepreneurial environment, where there is genuine ability to have an impact, and contribute to an ongoing success story (and global expansion!), please read on...
Your new role
Working within a dedicated Product Compliance and Quality function, you will collaborate with stakeholders in R&D, Supply Chain, and Marketing to ensure relevant compliance and legislation in all relevant territories is understood and maintained. This will include classification, labelling, and packaging of mild chemical products, maintenance of the Restricted Substance List (RSL), and adherence to REACH, PCN, BPR and related standards.
What you'll need to succeed
You will be proven in a similar function, be familiar with relevant international standards, and enjoy being a subject-matter expert that your business can rely on. You will be comfortable managing technical data (eg Safety Data Sheets, Technical Product files) and staying up to date with changes that happen in all relevant sales territories, using this knowledge to advise the business when bringing new products to market. Experience within a business that ships chemicals / blended fluid products, or other regulated products internationally is an advantage. You will be naturally detail focussed, and enjoy researching to fill in any knowledge gaps. You will also be a confident communicator, able to advise department heads, and present information in a concise and impactful way, to support your decisions and recommendations.
What you'll get in return
Highly competitive salary, £45-50k as a guide, plus benefits. This company operates a hybrid working policy, so you will need to attend the office near Poole 3 days a week. They have an informal and fun-loving business culture, where people are encouraged to find ways to grow and develop within the business. Other benefits include early finish on Fridays, Pension, 33 days holiday (increasing with service), excellent working environment, employee assistance programme, cycle to work scheme, excellent social events and much more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The role: Sales / Account Manager / Client Relationship Manager
Location: Birmingham, Hybrid - 3 days in the office & 2 days at home
Contract: Full time, 37.5 hrs per week
Package: competitive base salary with an uncapped commission and incentive-based rewards

Vacancy Closing 3rd June 2024

Job purpose:
You will join QA as a Client Relationship Manager; your focus will be to further grow your account base by prospecting for new business and nurture your existing customers using sales techniques gained from our in-house sales academy and on the job coaching.


About you:
If you have experience working in B2B sales ideally in a consultative sales function, enjoy building new relationships, providing solutions, and working to tight deadlines then this could be the role for you.


A 'day in the life' of a Client Relationship Manager

Prospect new business and nurture your existing client base to maximise high value and long-term opportunities
Grow your existing customers through uncovering revenue opportunities by exploring client needs
Facilitate client meetings and deliver presentations on QA's offerings in line with the customers' requirements/needs
Develop, and manage stakeholder relationships
Review all sales management information to strategically prioritise your sales pipeline to meet/exceed your sales targets
Generate revenue and margin to meet individual and team targets

A little about QA:
At QA, our mission is powering people's potential.
We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We're experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we're proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

Sales rewards

We have an amazing incentive-based reward on offer on top of an uncapped commission. Our top performers across the UK are earning between Thirteen - Seventeen Thousand per quarter meaning these top performers are part of the 110 Club. To join, all you'll need to do is achieve 110% of your annual target which will see you go on a fantastic all expenses paid VIP trip abroad! Recent destinations include Las Vegas, Miami, New York and Barcelona! To find out more, check out our LinkedIn page for the pictures!

Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth
Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.


Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this.


We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.


If this is what you're looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - Tim Heaney or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Your new company
This brand has grown from strength to strength, becoming the leader in their chosen sector, by constantly innovating and providing high quality products that their customers love. If you enjoy a fast-moving and entrepreneurial environment, where there is genuine ability to have an impact, and contribute to an ongoing success story (and global expansion!), please read on...
Your new role
Working within a dedicated Product Compliance and Quality function, you will collaborate with stakeholders in R&D, Supply Chain, and Marketing to ensure relevant compliance and legislation in all relevant territories is understood and maintained. This will include classification, labelling, and packaging of mild chemical products, maintenance of the Restricted Substance List (RSL), and adherence to REACH, PCN, BPR and related standards.
What you'll need to succeed
You will be proven in a similar function, be familiar with relevant international standards, and enjoy being a subject-matter expert that your business can rely on. You will be comfortable managing technical data (eg Safety Data Sheets, Technical Product files) and staying up to date with changes that happen in all relevant sales territories, using this knowledge to advise the business when bringing new products to market. Experience within a business that ships chemicals / blended fluid products, or other regulated products internationally is an advantage. You will be naturally detail focussed, and enjoy researching to fill in any knowledge gaps. You will also be a confident communicator, able to advise department heads, and present information in a concise and impactful way, to support your decisions and recommendations.
What you'll get in return
Highly competitive salary, £45-50k as a guide, plus benefits. This company operates a hybrid working policy, so you will need to attend the office near Poole 3 days a week. They have an informal and fun-loving business culture, where people are encouraged to find ways to grow and develop within the business. Other benefits include early finish on Fridays, Pension, 33 days holiday (increasing with service), excellent working environment, employee assistance programme, cycle to work scheme, excellent social events and much more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Service Delivery Manager
Location: Cheltenham, Gloucester

This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance

Role:
In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers.

Key Responsibilities:

• Develop and mentor new and existing team members
• Create and maintain project plans and track progress to ensure successful delivery of projects and programmes
• Liaise internally with colleagues to ensure all milestones and quality standards are achieved
• To identify and raise issues that risk project delivery and/or agreed costs and timescales
• Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them
• Monitor project and programme outcomes in order to capture evidence of successful learning
• Initiate and drive process improvements
• Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships

Skills / Experience Required:

• Record of successfully delivering projects and learning programmes
• Experience of a highly client-centric environment, servicing a wide range of offerings
• Experience of resolving or offering solutions to a range of queries and problems
• Excel

Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. 

How we'll help with finance matters:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme. 

Personal growth:
Learning and opportunity is at the core of what we do - and that applies to you too! 

You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.  

Our people:
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this. 

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. 

If this is what you're looking for, here are the next steps: 
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - or email me: - happy to help!

#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Proud member of the Disability Confident employer scheme

Job Title: Service Delivery Manager
Location: Cheltenham, Gloucester

This role appointment is dependent on the successful candidate holding or passing an appropriate level of Security Clearance

Role:
In your role you will provide day to day guidance, support and mentoring to a team of experts who are delivering on strategic objectives for our customers. Being a visible and trusted advisor within the customer organisation, developing and maintaining strong relationships with senior stakeholders within our customer partnership to be the main pivot point within QA to create integrated working within multiple service lines. To setup and lead regular service reviews with your customers.

Key Responsibilities:
Develop and mentor new and existing team members
Create and maintain project plans and track progress to ensure successful delivery of projects and programmes
Liaise internally with colleagues to ensure all milestones and quality standards are achieved
To identify and raise issues that risk project delivery and/or agreed costs and timescales
Develop solutions to risks or escalate as necessary to ensure appropriate action is taken to mitigate them
Monitor project and programme outcomes in order to capture evidence of successful learning
Initiate and drive process improvements
Deliver high levels of customer service to assist the wider sales team in developing strategic customer relationships


Skills / Experience Required:
Record of successfully delivering projects and learning programmes
Experience of a highly client-centric environment, servicing a wide range of offerings
Experience of resolving or offering solutions to a range of queries and problems
Excel






Down time:
Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave. 

How we'll help with finance matters:
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme. 

Personal growth:
Learning and opportunity is at the core of what we do - and that applies to you too! 

You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics.  
 
Our people:
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a career, we welcome you and the alternative perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity - our rankings on The Inclusive Top 50 UK Employers List are a testament to this. 
  
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require. 
  
If this is what you're looking for, here are the next steps: 
Hit the apply button and register on our QA website to fill out our quick and easy application form. If you'd like to hear more about the role you can find me on LinkedIn - or email me: - happy to help!

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Proud member of the Disability Confident employer scheme