Total 2 Quality Assurance / Control job vacancies in B31 2TW

KEY CORE RESPONSIBILITIES: PROFESSIONAL Maintain and ensure compliance with agreed policies and procedures and consistency with working practices. Organise and prioritise own workload ensuring effective time management, working flexibly to meet the needs of the service, which may require short term adjustment to plans ensuring that effective diary management is maintained. Good working knowledge and experience of utilising standard Microsoft programs such as word, excel, power point, outlook, SharePoint etc. Contribute to ensuring the highest possible standards of cleanliness within the Trust clinical premises and ensure all staff are familiar with escalation procedures for additional cleaning. Travel to and from Trust sites as required. Assist in the development and delivery of training as part of the IPC teams training Programme in relation to auditing principles and processes. Work closely with IPC Practitioners in the development and review of audit tools and IPC initiatives for promoting best practice. CLINICAL This is both a clinical and office-based role however this is not a direct patient facing role. The post holder will work in clinical areas undertaking audits and observation of practice, working alongside the IPCT, and liaising with clinical teams as well as non-clinical teams, patients, and visitors as part of their duties. PEOPLE MANAGEMENT Provide training and support to new members of the IPCT and clinical teams in relation to new auditing processes and practices. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively audit result and compliance details, which may be of a contentious nature, with local management teams including senior managers. Provide feedback including judgements and recommendations for actions to resolve areas of non-compliance, which may require negotiation and persuasion skills for implementation, to the local management teams and/ or operational staff. To take action to resolve problems identified through the monitoring process, which are an immediate risk, or report problems to the relevant manager for action to be taken. Develop and maintain effective communication links with managers and clinical staff across all Trust sites. Liaise with service and contract managers and take appropriate action to advise, resolve and rectify any issues as necessary. To manage sensitive situations where a difference of opinion exists in the operational environment. Liaise with other departments and services to disseminate information efficiently. To attend meetings where management are likely to be resistant to the audit review and particularly to audit findings in respect of potentially sensitive and contentious issues. ANALYTICAL AND JUDGEMENT Responsibilities Monitor and analyse IPC data to highlight themes and trends in reporting and compliance levels. To enable targeted support and challenge to improve standards across the Trust, in line with agreed key performance indicators. Analyse audit findings and intelligence to establish areas of concern and/ or good practice for enhanced support/ monitoring to promote improvement utilising a risk-based approach. Perform IPC quality assurance audits in-line with the Trust IPC audit programme and schedule, audits will be performed in all clinical areas. Audits will remain in line with requirements set out by the Trust, Department of Health and the Health and Social Care Act (2008) code of practice for the prevention and control of infections. PLANNING AND ORGANISATIONAL SKILLS Produce detailed audit reports forming conclusions and judgements of compliance with national best practice guidance and make recommendations for actions to rectify areas of non-compliance. Maintain records in electronic databases, ensuring that the information recorded is entered with a high degree of accuracy and in a timely manner. Report Key Performance Indicators to the IPC team, identifying audits performed, their outcomes and areas of good practice or for improvement with associated judgements and recommendations of actions required. To maintain documented records of corrective or preventative actions taken and recommended actions, performing follow-up visits to monitor progress and compliance of set actions. Provide monthly update, establishing reporting baseline with IPC Practitioners (verbally/written). Please see the attached job description and person specification for complete details. Kindly be aware that this job description may be modified as the service develops to align with the changing requirements of patients and the hospital.

To work alongside colleagues in the managerial team of St Heliers Medical Practice contributing to the effective management, planning and leadership in optimizing quality patient care. The role will have a specific focus on development and implementation of processes to achieve improved patient satisfaction, robust governance and delivery against key performance indicators. The quality and assurance manager will have responsibility for key areas of work, devising and implementing protocols, systems and procedures, seeking to improve on existing practices. Primary responsibilities: Ensure the practice is compliant with any NHS, information governance or CQC requirements overseeing the practices governance structure Ensure the practice maximizes healthcare by reviewing current practice systems, adopting and implementing new ways of working to maximize improved patient satisfaction and care Ensure that the practice maximizes patient healthcare to achieve maximum QOF and other enhanced services Management lead for the development of the practice IT and supporting infrastructure, acting as a super user to support clinical and non-clinical staff to maximize their use to provide efficient and effective working Management lead for the development and management of information and reporting systems - providing data and intelligence to support the practice in the delivery of their services Lead for the practice communications including, management of the PPG and the practice website Line management of the practices Care Coordinators and Secretaries Working alongside and across the functions of the wider management team to provide seamless cover Deputising for the Practice Manager when required. People Management and HR: Responsible for the management of identified staff, including induction, performance and staff appraisal and development. Ensure the recruitment in line with with current legislation, induction and development of administration team employees in order to ensure that the practice has the right level of resource at the right time to meet the needs of the patients. Monitor levels of staffing across teams and resolve conflicts quickly and sensitively. Maintaining team performance even at times of absence or shortage, redeploying staff as necessary. Delegating work activities to team members as appropriate. Monitoring and highlighting workforce planning issues across all teams Ensuring good skill mix so that tasks are undertaken by staff with appropriate competence/training and maximum value for money. Monitoring individuals within each team in relation to performance, recording the information and supporting them in improving their performance. Take action to remedy poor performance or poor conduct in compliance with current employment legislation and practice policies. Ensuring that all team members are able to make the most effective use of the technology they are required to work with. IT and information Ensuring that data and information are received at the correct time, in the correct format, are processed accurately in an agreed format, are appropriately actioned, are stored securely and are transmitted in a way that ensures confidentiality. Ensuring the practices compliance with the Data Protection Act and Freedom of Information Act, other relevant legislation and professional information management standards such as GMC guidance. Implementing and monitoring systems which ensure that patient confidentiality is protected at all times by all staff, who are aware of their responsibilities and receive appropriate training. Ensuring the practice has systems and processes for effective data processing and management. Monitoring, evaluating and adjusting the ways in which technology is used in order to benefit patients and the practice. Planning for future adoption of new applications of IT to develop and enhance service delivery. Ensuring that patient records are summarized in a timely manner. Confidentiality In the course of their duties, the operations manager will have access to confidential information relating to patients, their carers and relatives and colleagues within and outside the practice. They may also have access to information relating to the practice as a business. All such information from any source whatsoever will be treated as strictly confidential. Information relating to patients, their carers and relatives and colleagues within and outside the practice and in relation to the practice as a business will only be shared in accordance with the practices Confidentiality Policy, the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected Equality and Diversity The Manager will comply with the practices Equality and Diversity Policy, including: Recognising the rights of patients, carers, relatives and colleagues and respecting their needs, beliefs, privacy and dignity. Not discriminating against patients, carers, relatives or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation). Ensuring practices Equality and Diversity policy is reviewed and implemented, including taking action if discriminatory practice of any kind is identified and that regular training is in place. Ensuring equity of access to services and equity of delivery of services to minority, marginalised or disadvantaged groups. Supporting those who need advocacy to exercise their rights. Respecting the rights of patients to accept or refuse treatment or a care provider. Safeguarding Whilst in post, Staff are expected to acquire and update their knowledge on safeguarding as per the Intercollegiate document requirements. Training must include knowledge of the Mental Capacity Act and Deprivation of Liberties.