Total 4 Quality Assurance / Control job vacancies in Melbourn, SG8 6FY

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We are seeking a dynamic individual to join our team and be responsible for overseeing the business wide complaints quality assurance processes, with a view to driving better outcomes for our customers, continuous improvement and a standardised corporate approach. The candidate will oversee action plans to close any gaps in performance across all the Diligenta accounts.

Benefits:

• 33 days including Bank Holidays
• Personal and career development opportunities to progress your aspirations within the company
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing:

• Working within a team to ensure consistent implementation of our centralised QA process for complaints

• Develop and implement quality control procedures and standards to drive better customer outcomes and improve complaint handling processes
• Prepare and present regular reports on complaint trends, resolutions, and actions taken to senior management.
• Maintain a customer-centric approach, ensuring that all complaints are handled with empathy and professionalism.
• Engaging across all accounts and establishing relationships

What we're looking for:

• Experience in financial services
• Previous experience in quality, continuous improvement, standardisations and consumer duty
• Strong knowledge of Quality Assurance in Operations
• Team Working skills
• An energetic individual with a positive outlook
• Someone with skills in Excel, PowerPoint, Outlook, complaints database
• (Desirable) experience in six sigma

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Custom er service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

In this role, you will play a key part in ensuring that Diligenta provide their customers with services that are compliant with FCA rules, requirement, and principles. You will be responsible for providing advice and guidance to business areas to ensure Diligenta continues to operate compliantly.

Anyone looking for an opportunity where they can engage with some of the largest Life and pensions service providers in the UK should apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Responsible for monitoring Diligenta client's exposure to regulatory risk
• Assisting the Compliance Manager by producing regular and ad-hoc regulatory reports as required, and with developing and promoting a compliance culture
• Continued oversight of Diligenta regulatory policies, processes, training, and internal controls to ensure the Diligenta utility model remains fit for purpose
• Build and maintain good relationships with all stakeholders, internal and external, to promote trust and a collaborative approach across teams/firms
• Ensure Retail Conduct Risk outcomes are fully considered and appropriately addressed

What we're looking for

• Good knowledge of FCA rules and regulations and a thorough knowledge of regulatory development and consultative process
• Sound understanding of regulatory structure and process, regulations, and their underlying principles
• A credible influencer of management
• Ability to propose and implement compliance solutions with the required level of personal impact
• Ability to recognise compliance implications of business initiatives
• Able to build and maintain strong relationships with business partners
• Able to review management information, to highlight trends and concerns and make appropriate challenge

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Custom er service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

In this role, you will play a key part in ensuring that Diligenta provide their customers with services that are compliant with FCA rules, requirement, and principles. You will be responsible for providing advice and guidance to business areas to ensure Diligenta continues to operate compliantly.

Anyone looking for an opportunity where they can engage with some of the largest Life and pensions service providers in the UK should apply today!

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Responsible for monitoring Diligenta client's exposure to regulatory risk
• Assisting the Compliance Manager by producing regular and ad-hoc regulatory reports as required, and with developing and promoting a compliance culture
• Continued oversight of Diligenta regulatory policies, processes, training, and internal controls to ensure the Diligenta utility model remains fit for purpose
• Build and maintain good relationships with all stakeholders, internal and external, to promote trust and a collaborative approach across teams/firms
• Ensure Retail Conduct Risk outcomes are fully considered and appropriately addressed

What we're looking for

• Good knowledge of FCA rules and regulations and a thorough knowledge of regulatory development and consultative process
• Sound understanding of regulatory structure and process, regulations, and their underlying principles
• A credible influencer of management
• Ability to propose and implement compliance solutions with the required level of personal impact
• Ability to recognise compliance implications of business initiatives
• Able to build and maintain strong relationships with business partners
• Able to review management information, to highlight trends and concerns and make appropriate challenge

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Instrument and Controls Engineer

Royston , Hertfordshire

Contract - 12 months

500-600 per day - inside IR35

The Control & Instrumentation (C&I) Design Engineer will support the engineering design of projects by developing the C&I design and producing C&I design strategies and documentation. The global project team portfolio is a circa £100m/yr consisting of several projects to grow, improve and replace old assets.

The C&I Engineer will undertake control and instrumentation design and propose /review strategies for new or replacement capital projects from early concept and feasibility through to commissioning. This role may act as a consultant across several projects at different sites. They will support projects with other engineering disciplines, project managers and construction engineers providing appropriate guidance and direction, to ensure that relevant C&I Engineering standards are understood, interpreted and adhered to as part of the project.

The Control and Instrumentation Design Engineer will provide engineering support to the project delivery team, by ensuring decisions are made on risk ensuring engineering standards are maintained at a cost the business can afford. They will provide front end engineering concepts and optionality that consider both the initial outlay as well as the life cycle cost of the asset into the design and proposal ensuring always that value for money has been achieved.

As a technical expert, the C&I Design engineer will further ensure that latest technology available, industry best practice and value improvement engineering opportunities are considered into the final design solution (where appropriate) for the project acting as C&I engineering sign off.

The role will set the deliverables and scope for projects by writing or contributing to Project Basis of Design and Technical Specification documents. Well defined CAPEX project scopes will be detailed by the C&I Design Engineer by identifying risks and opportunities across the sites and also through working with the production and maintenance teams to understanding emergent issues or opportunities for improvement.

Responsibilities-

• Proactively promote a positive Health & Safety culture and ensure adherence to JM policies (including HR/EHS/Security).
• Technical expert for C&I discipline, providing C&I engineering design
• Produce C&I design documentation (I.e scope of work documents, I/O and instrument lists, instrument datasheets, control system architecture
• Liaise and consult with the onsite Controls Team to ensure site standards, preferred technical options and preferred vendors are followed and sign off achieved for proposed engineering designs
• Input into key front end project deliverables such as concept selection & justification, basis of design and scope of work documents
• Liaise with the Project team, Operations, Maintenance and EHS to ensure that the right systems are implemented.
• Build strong working relationships with site teams and key personnel (i.e site controls team, site electrical engineers, maintenance, engineering, EHS, production managers and operators)
• Deliver C&I designs for retrofit, working with local supply chain.
• Respond to project technical queries and scope change assessments within discipline for projects
• Drive continuous improvement of instrumentation related scopes by proposing CAPEX projects to close risk gaps or by realising opportunities such as continuous improvement initiatives.
• Develop and deliver training to production and maintenance technicians as required during commissioning and start-up of projects
• Support C&I aspects of projects during construction and commissioning phases
• Produce and contribute to commissioning plans and execution of commissioning activities
• Interfacing with sub-contractors for pricing proposals, answer RFIs and technical queries to ensure an accurate proposal
• Ensuring contractors comply with Johnson Matthey construction, manufacturing, installation, EHS and Security standards and policies.
• Identify the appropriate application of Industry engineering codes, standards, practices and design guides for CAPEX projects

Guidant Global is acting as an Employment Business in relation to this vacancy.

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