VCA Arboretum View and VCA Aurora Animal Hospitals are looking for a dynamic and experienced individual to join our team as a Referral Coordinator!
Job Type: Full-time opportunity
VCA Arboretum View and VCA Aurora Animal Hospital are two reputable veterinary hospitals dedicated to providing exceptional care to animals in Downers Grove and Aurora, IL. Our team of experienced veterinarians and staff is committed to delivering compassionate and comprehensive services to our patients and their owners.
Job Description:
We are seeking a highly motivated and organized individual to join our team as a Referral Coordinator. The Referral Coordinator plays a crucial role in driving business growth by managing referrals from other veterinary practices. This position requires a deep understanding of veterinary medicine, excellent communication skills, and the ability to build strong relationships with referring veterinarians and clients.
Responsibilities:
- Manage all aspects of the referral process, including receiving and processing referrals from other veterinary practices and specialists.
- Communicate effectively with referring veterinarians and provide updates on hospital services, advancements, specialists, and events.
- Serve as a liaison between our hospital and referring practices, maintaining positive relationships and promoting collaboration.
- Track referral statistics and analyze data to identify opportunities for business growth and improvement.
- Participate in marketing initiatives to promote our referral services and attract new referring hospitals.
- Provide exceptional customer service to referring veterinarians and ensure their needs are met throughout the referral process.
- Content development for hospital website and social media. Collaborating with the marketing department to gather information, creating compelling written and visual content, and maintaining a consistent online presence across all channels.
- Responsible for planning and executing events, such as lunch & learn seminars, and dinners. Ensures sufficient and appropriate event materials are delivered on time.
- Responsible for organizing and representing the hospital at community events.
- Plans, coordinates, and executes events within timelines and within budget. Events may be in-person, online, or hybrid.
- Local travel required, minimum 50%. (Mileage reimbursement)
Qualifications:
- Minimum of 3 years of experience in veterinary medicine, with a strong understanding of medical terminology and procedures.
- Background in marketing not required but highly preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills, including Microsoft Office
- Demonstrated ability to build and maintain relationships with clients and colleagues.
- Positive attitude, team player, and dedication to providing outstanding patient care.
Benefits:
- Access to the people and financial resources of a large veterinary community
- Leadership Opportunities and Career Development Programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)
- CE Allowance for Registered Veterinary Technicians and DVMs
- Referral bonuses
- Medical, dental & vision insurance for you and your family
- Life, long and short-term disability insurance included
- Paid parental leave and fertility benefits
- Paid vacation, sick time, and holiday pay
- 401(k) with corporate match
- Pet care discounts (40-100%)
- Associate-led equity, inclusion, and diversity groups
- Free Continuing Education through our online WoofU
- Associate discounts on major cell phone carriers, car rentals, entertainment, and more!
- Plus so much more!
Join our team and make a difference in the lives of animals and their owners! If you meet the qualifications and are passionate about veterinary medicine, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position. We look forward to hearing from you!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
