Sales Team Advisor
Diss, Norfolk
Full / Permanent
Do you want to work for a company who...
- cares for its employees & customers in equal measure?
- is serious about sustainability & the environmental impact of its products & processes?
- can provide a long-term future & personal development for those who aspire?
If yes, then read on to find out more about the job on offer.
Our client are looking for a Sales Team Advisor to join their internal sales team.
Reporting to the Sales Office Team leader, this is a full-time post working 9:00am to 5.30pm each day.
Key job requirements
The Sales Team Advisor is responsible for ensuring the smooth daily customer interactions as part of the internal sales department including the New Business Team and Customer Services Team. The Sales Team Advisor will be responsible for the provision of quotations, technical support, and customer service administration.
Ensuring all customer enquiries, orders, tooling requirements and complaints are dealt with in a timely and courteous fashion is a fundamental requirement of the role.
- Processing of customer orders, amendments, and complaints into ERP system
- Manage customer stock requirements and call-offs as required.
- Maintain a knowledge of machinery limitations, products and processes utilising this to provide technical advice to customers.
- Processing of new tooling requirements to enable the provision of goods to our customers.
- Achieve growth and hit sales targets by successfully managing customer relationships.
- Ensuring timely communication/correspondence with customers in all areas
- Assist with the delivery of the business strategies in line with business plans/goals.
- Comply with business HSE requirements.
- Complete commercial offers, ensuring these are consistent with the controls which are in place.
- Chase and provide feedback on commercial offers supplied to customers.
- Complete customer complaint processes and procedure
- Utilise the company's businesses systems, databases, processes and procedures to ensure alignment to business requirements.
- Develop new and utilise existing business analysis and reports as required.
- Carry out analysis of data for reporting purposes and upkeep of KPI's.
- Support with the development of process and procedures to enhance their performance and deliver beyond customer expectations.
- Persist in sales even in the face of failure or negative feedback from customers.
- Attend meetings to represent the Sales team as required.
- Answers questions and technical queries from customers
- Assist the internal sales team meet targets and KPI's during a given period.
- Demonstrate good time management skills and meets deadlines.
- Ability to work with other teams and departments to achieve the best outcomes for our customers.
Qualifications (essential and desirable)
- GCSE Maths and English (or equivalent) - Grade C or above - Essential
- Recognised Customer Service Qualification - Desirable
Skills, Knowledge and Experience (essential and desirable)
- Develop an in depth understanding of corrugated manufacturing and company commercial objectives.
- Demonstrate empathy and patience whilst maintaining focus upon objectives.
- Be able to identify where plant capabilities meet customer demands and upsell our service.
- Develop a key understanding of manufacturing needs in relation to efficiencies.
- Be an effective communicator and listener.
- Have first class interpersonal skills.
- Be able to capture and interpret key data to ensure that the best informed decisions are always made.
- Be innovative and self-driven.
- Provide relevant business feedback.
- IT/Excel/inhouse database skills
- Proven business analytics skills for the provisions of reports and analysis from available data.
What's on offer...
- Competitive salary
- 25 days annual leave (plus 8 statutory) as standard
- Contributory pension scheme (plus ad hoc access to independent financial advice)
- Training & development
- Free on site parking
- Employee Assistance - 24/7 free & confidential support to both you and your family
- Access to on site mental health and wellbeing support
- Regular health assessments (role dependent)
- Cycle to work scheme
- Free Fruit Wednesday
- Subsidised hot/cold canteen
- Subsidised tea and coffee
- There is also membership access to a fishing lake set in our landscaped gardens
Who are our client?
They are a market-leading manufacturer of sustainable paper-based packaging. They care deeply about the health, safety and wellbeing of our employees, the communities in which they operate, and the service provided to their customers.
They have an incredibly loyal and capable workforce who they invest time in developing and encourage to reach their full potential; and you too could become a valued member of the 'family'.
They strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. They value different perspectives, skills and experiences and welcome applications from all communities.
They are:
- A Disability Confident Employer and guarantee an interview to candidates who meet their essential criteria.
- Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
- Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for their valued colleagues.