About the Role
Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.
If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism and want to work with a great team, then this role will definitely be of interest to you.
As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members and other visitors therefore, maintaining a friendly and professional manner whilst interacting with them is a must.
It is essential that confidentiality regarding residents, the Home and staff is always observed both in and out of the working environment.
Responsibilities:
- To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Managers absence and ensuring Manager is aware of all relevant information.
- Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators and sales representatives, and any other outside agencies.
- Issue Offer of Acceptance letter and contract to new residents/families and attach to system.
- To complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the accurate billing is produced.
- To ensure that all payments received are recorded in the appropriate way and information communicated to Head Office staff.
- Assist with the care and safe keeping of resident's personal property and property belonging to the Home.
- Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
- Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorisations and return to Head Office within specified timeframe.
- Type out any letters etc. at the request of the Care Manager
- To assist in dealing with any relatives/residents/staff complaints and seek the assistance of the Care Manager.
- To assist in end-to-end recruitment processes
- To assist with the induction of new starters, ensuring they are welcomed into the team. Informing the People Champions of any offers made/new starters.
- Assist in HR Processes like absence reports, update records in relation to sickness, absence, holidays, ensure disclosure and right to work information is kept up to date and assist in rolling out document updates.
- Working accurately to deadlines set for daily, weekly and monthly tasks and reports within the home and for Head Office.
- Maintain good housekeeping of all systems ensuring current status at all times i.e. E-Learning, DBS, Careblox and Income Processing.
- Archiving relevant documentation in line with company policy and procedures.
Knowledge and experience required:
- Exceptional interpersonal skills
- A positive 'can do' outlook
- Demonstrate good computer knowledge, specifically use of Word, Excel and email.
- Have good organisational skills and be able to manage time and workload effectively in a fast-paced environment.
- Have a general knowledge of payroll and financial processes.
- Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
- Genuine interest in working in a care environment.
Working with us will result in some excellent rewards & benefits including:
Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
Early Pay – Access to earned pay prior to payday
Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
Pension Scheme with Nest
Flexible working patterns
Cycle to work scheme**
Recommend a friend – up to £750
Service recognition
Training support and development opportunities
Employee Assistance Programme
Wellbeing support
Discounted gym membership
If the sounds like the role for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
Carmel Lodge
Carmel Lodge is located on the edge of Poynton and is convenient for anyone travelling by car. The M60 motorway and the A34 provides easy access to those visitors who have to travel some distance. Local shops, library, hairdressers, surgery, pharmacy and public house are all within short walking distance. This privately owned home was purpose built in 2006 and offers residential dementia care for 36 residents. All bedrooms are single with en-suite facilities. Each floor has assisted showers and bathrooms. All rooms are fully carpeted and decorated to a high standard. Each room contains a television point, nurse call system, telephone point, fire detection, bed, wardrobe, arm chair, chest of drawers, central heating with thermostatic controls and safety guards. Residents can enjoy the well maintained garden with a large patio area, as well as the landscaped gardens and conservatory. Parking is available for 12 cars.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
