Customer Service Executive Logistic Company Permanent
Full-time
Junior Executive
1 month ago
OperationalManage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.Coordinate Shipments: Record booking details and notify branches for processing.Handle Special Requests: Quick...
Operational
- Manage Quotes: Request, present, and get approval for spot quotes; inform operations of accepted quotes.
- Coordinate Shipments: Record booking details and notify branches for processing.
- Handle Special Requests: Quickly respond to urgent shipment needs.
- Track Shipments: Monitor and update clients on shipment status.
- Prepare Reports: Create and share regular client reports.
- Enter Data: Input information accurately into client systems.
- Monitor Services: Check service performance including Hellogic transmissions, resolve issues, and inform clients.
- Resolve Billing Issues: Ensure clients receive correct invoices promptly.
Client Relationship
- Develop Clients: Identify and grow new client relationships.
- Maintain Relationships: Build and sustain effective client connections.
- Understand Clients: Learn key contacts and specific needs of assigned clients.
- Ensure Satisfaction: Work with clients and teams to maintain service satisfaction.
Other Duties
- Training: Attend training sessions or conferences as directed.
- Additional Tasks: Perform other duties as assigned.
Qualifications
- Diploma or Degree in Logistics, Supply Chain Management, or a related field.
- Minimum 2 years of experience in logistics or a similar field.
- Skilled in monitoring shipments, providing client updates, and completing regular reports.
- Ability to work with clients, operations, and sales to maintain client satisfaction and manage services.
- Permanent position
- Exposure into one of the largest international logistics providers
- Attractive Salary and Benefits
- Normal Working Hours
ASK was established in 2005 as a consultation and recruitment company. We have grown alongside our clients. At ASK, we believe in building a long-lasting partnership, and our aim is to always support our partners in their business. Actively listening to our clients’ needs is one of our fortes, and with that, we modify our strategies accordingly in order to assist them in achieving continuous success.
Our main service focuses on executive search, contract staffing, payroll management as well as expatriate services. ASK’s team has been trained to produce fast and reliable results.
ASK’s mission is to strive and provide the best service to our clients, and our years of experience has placed us strategically in key positions in the industry. Our consultants, have been trained on specialist knowledge based on industry, and are fully committed to providing the most effective and efficient services.
Think Career… Just “ASK”
please view:
www.askresources.com.my
