Total 37 job vacancies by AccorHotel

Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

In this role, you’ll be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.

Responsibilities:

• Lead and motivate the front office team to maintain high service standards for all guests.
• Train and support team members, ensuring they are equipped to excel in their roles.
• Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction.
• Promote open communication and efficiency between departments.
• Foster a workplace culture that prioritizes health and safety, reflecting Accor’s values.
• Support the recruitment, training, and development of the Front Office Team.

If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

As the Outlets Manager at Sofitel Brisbane Central you will organise the daily operations of the restaurant, bar, in room dining and mini bar. You will be passionate about good food and fine beverages, and lead a large team of food and beverage professionals to create memorable experiences for our guests. Reporting to the Director of Food and Beverage, the Outlets Manager is responsible for the overall performance of the food and beverage outlets, including the revenue, cost controls, team performance, quality and guest service experiences.

What you will be doing:

• Deliver luxury a la carte service to guests, greeting and seating and taking orders
• Ensure the food and beverage outlets are operating efficiently and profitably
• Perform stocktake and purchasing for the outlets
• Follow the hotel's food safety and hygiene procedures, ensuring all areas are clean and tidy
• Create connections with guests to ensure their expectations are exceeded
• Assist to recruit, train and supervise food and beverage team members
• Maximise outlet revenue by implementing agreed strategies, practices and promotions
• Liaise with the Conference and Events Sales team to plan and organise special functions in the restaurant and bar.

A career that lets your passion shine

We seek a  General Manager for  Sofitel Brisbane Central, positioned in the vibrant heart of the river city. Are you ready to embody the #SofitelFrenchZest and challenge the status quo?   

This role was made for an authentic leader. Someone with the flair and finesse to weave collaborative and genuine  relationships with all our  stakeholders, someone who can cultivate a welcoming, inclusive environment for both guests and Heartists. A leader with impeccable taste; who  has a health obsession with quality and aesthetics when creating a simply beautiful product and ambience. If you’re looking for an opportunity to lead and inspire  a team of experts and flex your creative flair in the hospitality space, this is the role for you.

As Head Chef, you'll oversee the daily culinary operations of our convention centre, creating memorable dishes while enforcing rigorous quality control. You will play a vital role in developing and nurturing your team by designing comprehensive training programs, providing regular feedback, and fostering a collaborative environment where every member can thrive. Your leadership will empower the team to reach their full potential and contribute significantly to our culinary success.

In addition to team development, you'll manage food costs, coordinate with purchasing to meet daily requirements, and adhere to budget guidelines. Your meticulous planning and inventory control will be essential in maintaining profitability while upholding our exceptional culinary standards.

We value strong leadership and teamwork and are looking for someone who can inspire our kitchen team, embody Accor values, and blend culinary excellence with financial acumen. If you're a proactive chef with a flair for innovation and a commitment to effective financial management, this is your opportunity to make a meaningful impact.

The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos and conferences. Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane’s largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.

What you will be doing:

• Lead, mentor and train a team of food and beverage ambassadors
• Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

We are seeking an experienced Assistant Manager or Duty Manager to join our vibrant Front Office Leadership Team! In this role, you’ll work closely with all stakeholders to ensure the smooth operation of the resort on a daily basis. As the shift leader, you'll train and support team members while setting a standard of exceptional service for both external and internal guests. 

You’ll handle inquiries and feedback, ensuring the highest level of guest recovery. Promoting open communication and efficiency between departments is key, as is creating a positive work environment by motivating and inspiring your team. You’ll also represent Accor’s values and foster a culture that prioritizes workplace health and safety.

Additionally, you will assist with revenue optimization, prepare team rosters, and support the recruitment, training, and development of the Front Office Team. If you’re passionate about driving operational success and creating memorable guest experiences, we want you on our team!

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

Reporting to the Director of Sales & Marketing, we are currently seeking a Business Development Manager to join our dynamic team. This role is suitable for a vibrant sales professional who enjoys working across different market segments.,

What is the role all about:

• Responsible for securing new business and growing market share from existing accounts across all market segments.
• Implement  a sales plan that includes both proactive and reactive initiatives to achieve business objectives and budgeted profits for the hotel
• Taking a proactive and innovative approach to acquiring new business.
• Promoting and selling the hotel's products and services, including conference and event spaces as well as food and beverage outlets.
• Monitor industry trends, competitive landscape, and market developments to identify opportunities for growth
• Represent the property at conferences, tradeshows, networking events, familiarisations, sales missions and on-site inspections
• Prepare and present regular reports on sales activities and results to Director of Sales and Marketing
• Work closely with the Sales & Marketing teams to ensure processes and productivity are continually improved to reach and exceed sales targets
• Work with internal stakeholders to over-achieve on budgeted revenue

The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences. 

• Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly. 
• Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery. 
• Exceed guest’s expectation by delivering personalised and professional service to clients and guests. 
• Address any issues or concerns promptly and effectively, ensuring a positive event experience. 
• Gather feedback from clients and guests to continuously improve event services and offerings. 
• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily restaurant operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management. 
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 

In this role you will:

• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• In absence of the General Manager and Heads of Department, overseeing the day-to-day operation of the hotel while and ensuring quality and compliance with standards.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.
• Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
• Monitor all Very Important People (VIP’s), special guests and their requests to and their needs are met and loyalty is maintained.

The Food Safety Manager is responsible for ensuring that all food safety, hygiene, and sanitation standards are met and maintained across all venues in the Mondrian Gold Coast. This includes developing, implementing, and monitoring food safety protocols, conducting regular audits, training staff, and ensuring compliance with local and national food safety regulations. The role also involves liaising with health authorities and ensuring that the venues maintain high standards of cleanliness and hygiene. You will also be responsible in overseeing the operation and management of the external Stewarding Company with rostering and liaising with the Operations Manager of the Stewarding team identifying opportunities for improvements and efficiencies.

Food Safety Management 

• Develop, implement, and maintain food safety management systems (HACCP or equivalent) across all restaurants.  
• Ensure compliance with local, state, and federal food safety regulations.  
• Monitor food handling, preparation, and storage processes to ensure they meet safety standards.  
• Conduct regular inspections and audits of kitchens and food preparation areas.  
• Identify and mitigate potential food safety hazards.  

Hygiene and Sanitation  

• Develop and implement cleaning schedules and protocols for all areas of the restaurants, including kitchens, dining areas, and restrooms.  
• Ensure that cleaning and sanitation procedures are followed consistently by all staff.  
• Oversee the proper maintenance of sanitation equipment.  
• Ensure waste management procedures are in place and followed.  
• Work closely with kitchen and front-of-house teams to ensure a seamless integration of hygiene practices.  

Team Training and Development 

• Train team members in food safety, hygiene and sanitation best practices.  
• Conduct regular refresher training sessions to keep team members updated on the latest food safety standards.  
• Train the external Stewarding team on required Food Safety compliances and identify gaps.
• Monitor team performance and provide feedback to ensure adherence to hygiene protocols.  
• Collaborate with the People and Culture team to incorporate food safety into the onboarding process for new hires.  
• Ensure Ennismore and Accor training initiatives are implemented with particular emphasis on coordinated and structured on the job training to align with service standards and service procedures.  
• Ensure bi-annual talent review is conducted utilising the Ennismore performance review system, and ensuring the appropriate documentation is maintained to the required standard; correct performance issues and counsel as required.  
• Participate in scheduled compliance training and development programs provided by Ennismore. 

Compliance and Reporting 

•  Keep up to date with changes in food safety and hygiene regulations.  
•  Prepare for and facilitate health department inspections.  
•  Maintain records of inspections, audits, and any incidents of non-compliance.  
•  Report any food safety issues to senior management and work on corrective actions.   

Sofitel Brisbane Central, our 5-star luxury hotel in Brisbane City. We invite you to discover the best of the river city from our doorstep, indulging in and celebrating the pleasures of life. #SofitelFrenchZest

This unique opportunity requires an experienced General Manager with a strong ability to foster collaborative relationships with all stakeholders.  The role is for a true service professional with sophistication and a personal approach to service.  Key to success will be to be able to lead a team of experts in their field with a focus on innovative and creative flair in Food and Beverage.

In this unique role you'll get an opportunity to practise and enhance your people leadership skills, and grow your operational management skills. This role reports to the Operations Manager of the hotel and takes ownership over The Social, our in house restaurant and collaborates closely with the Sales and Marketing and Kitchen teams to ensure our functions and conferences are a wonderful experience. 

The key responsibilities in this role are unique to this hotel and include:

• Rostering to ensure coverage is maintained at all time - this includes supporting the team to find coverage during times of illness
• Being an integral part of service - there are times when you will be the only person on shift and it's a requirement that you are a 'hands-on' professional. 
• Ownership of guest experience in the restaurant
• Ordering and Stock Control - You will have responsibility of all ordering and inventory for the restaurant and liaising with the Executive Chef and Sales and Marketing for conferences and events
• Reporting responsibilities - this includes daily, weekly, and monthly reporting requirements
• Ensuring the team are trained as F&B superstars and are also growing and learning new skills for their own development
• Recruitment for the team as required with the assistance of the Talent and Culture Manager

We are seeking a dynamic and experienced Marketing Manager to join Mondrian Gold Coast’s pre-opening team to debut one of the most exciting and disruptive luxury lifestyle brands in Australia.  

The Marketing Manager will work closely with the Director of Marketing, Hotel commercial team and global brand marketing teams to ideate, create and execute brand marketing, media relations, digital and social campaigns that gains cut-through and drives topline revenue.  The position will be required to manage the hotel, F&B and spa venues social media channels, content strategy and online presence inclusive of working with nominated agencies and analytical reporting.  

HOW YOUR DAY LOOKS LIKE (JOB RESPONSIBILITIES):  

• Ensure that Mondrian Gold Coast brand image, marketing, social and photography guidelines are upheld reviewing all in-house and external facing materials as directed by the Director of Marketing.   

• Manage Mondrian Gold Coast, F&B and spa venues all social media channels (Instagram, Facebook and LinkedIn) both via a social media agency and directly.   

• Drive forward the implementation of brand and tactical marketing activities for F&B, spa, hotel programming, leisure activations and unique venues. 

• Support the implementation of the hotel, F&B and spa media relations strategies.   

• Coordinate internal and external PR activities.    

• Executes and collaborates with hotel, F&B and spa teams to coordinate photoshoots, releases, and other materials on file for publicity.    

• Work with the Director of Marketing to implement the hotel’s digital strategy to increase web contribution for the hotel, F&B and spa reservations via the nominated booking platform.   

• Adept at using Instagram, Facebook and LinkedIn and adhering to Ennismore’s social media policies, connectivity and social media channel and analytics tool.    

• Solid understanding of social paid media strategies and execution.