Total 8 job vacancies by AccorHotel

Job Description:

MAINTENANCE & ENGINEERING

• Plan and carry out preventive maintenance throughout the hotel to ensure standards are maintained for guest comfort.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running of all hotel departments.
• Motivate and develop the Engineering team to reach to their fullest potential.
• Ensure guest-centric approach to works, schedules with priority placed on services which impact guest satisfaction.
• Liaise and work closely with the MCST and FCC to ensure smoother operations and consistency in approach.
• Record meter readings and liaise with the Executive Assistant Manager regarding options to improve energy management and conservation.
• As a Fire Safety Manager, be responsible for the testing of fire alarms, emergency lighting etc. on a routine basis as required by local Council and Fire Service.
• Liaise with the Body Corporate with regards to maintenance issues and re-charge labour and materials at agreed rates
• Ensure compliance with all legislation, including Health and Safety and Environmental.
• Liaise with the Executive Assistant Manager regarding use of contractors within the Hotel, controlling expenditure and ensuring work is to the standard required by the Company and manufacture specifications.
• Ensure the cost effective and hygienic removal of rubbish from the hotel areas and monitor to ensure areas are clear and free of offensive odour.
• Be available to carry out emergency maintenance work outside of normal working hours, as required for: full power failure, evacuation fire system re-set and / or failure of mechanical systems.
• Maintain records of repair work and daily checks as required by local Council, Government and Manufacturer specifications.
• Liaise closely with all departments regarding ‘down’ rooms to expedite a quick turn around and return to inventory.
• Ensure the external areas of the hotel are neat and tidy and maintained in line with Company brand standards.
• Research, recommend and liaise with the Executive Assistant Manager regarding procedures to improve the overall efficiency of the department and to carry out project work/prepare reports as requested by the Executive Assistant Manager.
• Support the co-ordination of safety and security/risk management programs via third party providers
• Work with the operational Department Heads team to ensure InterREACT tracking and compliance
• Ensure health, safety and welfare of all ambassadors is provided for through implementation of integrated occupational safety and health program.
• Give guidance to the effective operation of the WHS Committee.
• Ensure all ambassadors are competent in the safe and effective use of equipment and chemicals in accordance with the manufacturer’s instructions.
• Attend and actively participate in daily meetings respecting the confidentiality of issues which may be discussed formally or informally.
• Prepare monthly Engineering reports, commenting on key performance indicators and action taken to keep on target.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• Strive to implement the AccorHotels Vision and demonstrate active use of AccorHotels Values.
• Any other reasonable request within your range of competence as required by Management.

The Director of Sales is responsible for leading the hotel's sales and revenue strategies to maximize profitability. This role requires creating, managing, and executing strategies to grow revenue across rooms, events, and other services. The Director of Sales will oversee the sales team, foster client relationships, and position the hotel as a premier destination in the market.

• Ensure correct maintenance of all equipment in conjunction with the other user departments & stay abreast with the technological advances in surveillance & safety of equipment.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Inspect regularly to assess the state of the buildings and of the installations.
• Check and ensure that proper safety measures have been adhered to and also ensure maintenance of all firefighting equipment.
• Responsible for the proper operation and maintenance of all machinery, equipment and engineering facilities of the hotel and also ensure that there is no breakdown of the engineering systems.

As a Director of Sales, your role encompasses a broad range of responsibilities aimed at driving revenue growth, maintaining customer satisfaction, and leading your sales team effectively. Here's an overview of the duties typically associated with this role:

1. Developing Sales Strategies: You will be responsible for creating and implementing sales strategies to achieve company objectives. This involves identifying target markets, setting sales goals, and planning how to reach them.
2. Managing Sales Team: You will lead and manage the sales team, including hiring, training, setting performance expectations, and providing ongoing coaching and feedback to ensure they meet their targets.
3. Setting Sales Targets: Work with senior management to set sales targets for the team and ensure that they are realistic and achievable.
4. Monitoring Sales Performance: Track sales metrics and performance against targets, analyzing data to identify areas for improvement and implementing corrective measures as needed.
5. Building and Maintaining Customer Relationships: Cultivate relationships with key customers and clients, understanding their needs and ensuring high levels of customer satisfaction. This may involve participating in client meetings, and negotiations, and resolving any customer issues or complaints.
6. Market Research and Analysis: Stay abreast of market trends, competitor activities, and customer preferences to identify new opportunities and adjust sales strategies accordingly.
7. Collaborating with Marketing: Work closely with the marketing team to develop sales collateral, promotional materials, and campaigns that support sales efforts.
8. Developing Pricing Strategies: Determine pricing strategies based on market analysis, product demand, and competitive landscape to maximize revenue while remaining competitive.
9. Forecasting Sales Revenue: Provide accurate sales forecasts to inform budgeting and resource allocation decisions.
10. Implementing Sales Processes and Tools: Develop and refine sales processes, tools, and methodologies to improve the efficiency and effectiveness of the sales team.
11. Representing the Company: Act as a spokesperson for the company at industry events, conferences, and networking functions to promote the company's products/services and build brand awareness.
12. Reporting and Analysis: Prepare regular sales reports and presentations for senior management, providing insights into sales performance and recommendations for improvement.
13. Ensuring Compliance: Ensure that sales activities comply with relevant laws, regulations, and company policies.
14. Continuous Learning and Development: Stay updated on industry trends, sales techniques, and best practices through training, workshops, and professional development opportunities.
15. Driving Innovation: Encourage innovation within the sales team to develop new sales techniques, products, or services that can provide a competitive edge.

Join our Pre-opening team and our first Fairmont in Thailand!

As Director, Engineering, you will be instrumental in orchestrating the handover and set up, from construction opening phase to the day to day operations of the hotel.

Provide leadership and direction for the operations of the Engineering, Landscaping & Security Teams with a focus on service and operational logistics.

• Ensure strict compliance in accordance to Fairmont standards and brand deliverables for the successful handover from construction to operations.
• Develop and implement the Preventative Maintenance Program for guest rooms, public areas, and safety systems while working closely with Operational Divisions 
• Provide the technical information for repair, maintenance, operation, modification, and replacement activity to ensure all jobs are being done correctly
• Oversee the landscaping of the Hotel and pool maintenance
• Participate in the preparation of CAPEX expenditures for Hotel as well as annual budget preparation for department and monthly forecasting and commentary 
• Recruit, schedule, complete payroll, performance reviews and the training & development, and engagement strategies all engineering team members
• Coordinate and manage outside contractors, including sourcing of appropriate suppliers, preparation of purchase orders, facilitation of supplier negotiations
• Assist in the monitoring of energy and water management programs 
• Monitor, update and implement the fire safety plan, building evacuation and disaster recovery plan 
• Coordinate and complete all audits related to engineering and risk management 
• Manage the hotel emergency response team in coordination with security and hotel management 
• Actively participate in the Hotel’s energy management, Occupational Health & Safety and environmental programs  
• Ensure compliance with all city and state regulations and ordinances 
• Perform inspections of the property and monitor compliance with government and city regulations, to ensure all laws are followed and guests and employee safety 
• Balance operational, administrative and Colleague needs 
• Ensure a clean and safe working environment, with continual emphasis on promoting colleague and guest health and safety.
• Assist in overall management responsibilities as needed
• Follow department policies, procedures and service standards

Other duties as assigned
      

Reporting to the General Manager, the Director of Talent and Culture will spearhead the development and execution of strategic talent & culture initiatives to foster a dynamic and inclusive workplace. This role is pivotal in ensuring that the hotel attracts, retains, and develops top talent while maintaining a culture of excellence, engagement, and growth. The Director will assess organizational needs, develop and implement talent & culture solutions in employee relations, compensation, benefits, recognition, administration, and colleague wellness. 

Leadership & Strategy Implementation:

• Strong knowledge on local legislation and employment
• Lead and oversee daily operations of the Talent & Culture Department.  
• Manage performance and development of the Talent & Culture team members  
• Play a pivotal role in implementing the hotel’s Talent & Culture strategy.  
• Assess organizational needs and develop aligned human resource solutions.  
• Manage all talent systems and provide support and training to T&C and operational teams  

Employee Relations and Workplace Culture:  

• Ability to attract and retain our talent, with responsibility to onboard and welcome all our new Heartists for the pre-opening for this amazing new property into the Fairmont family - Our first Fairmont in Thailand.
• Promote positive colleague relations through open communication, trust, mutual respect, and a fun work environment.    
• Assist departmental leaders and senior managers in developing action plans to address issues identified in colleague feedback.  

Compensation and Benefits:  

• Oversee compensation, benefits, recognition, and administration programs.  
• Implement strategies to enhance colleague wellness.  

Budget Management:  

• Effectively manage the annual Talent & Culture budget.  
• Balance operational, administrative, and colleague needs.  

Policy and Safety Compliance:  

• Follow departmental policies and procedures.  
• Adhere to all safety policies. 

A Career that lets your passion shine:

• Lead and mentor the sales team to meet and exceed revenue targets across all market segments
• Plan, refine and execute sales strategies to maximize room occupancy, event bookings, and corporate partnerships
• Develop and maintain strong relationships with key clients and partners, identifying new business and fostering ongoing connections
• Work closely with the Marketing Manager to align the Sales strategy and capitalise on brand initatives
• Analyze market trends to identify growth opportunities and drive competitive strategies
• Work collaboratively with other departments to ensure the Hotel's goals are met
• Represent Sofitel Gold Coast at key industry events and networking to enhance brand visibility and drive business

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management 
• Culture within the revenue generating departments of the hotel.
• Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.
• System owner for RMS, CRS (ORS and TARS), Rate shopping system, Travel CLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.