Total 19 job vacancies by Brook Street

Admin Assistant:

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently

Brook street are recruiting for an Admin officer to work in Loughborough.

This a short term 26 week temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

37 hours per week between 8.30am - 4.30pm

Pay rate £11.44 per hour

What will be your primary responsibilities?

" Answering standard enquiries and passing messages to others.
" Collecting and delivering files & bundles
" Creating, updating, distributing and tracking files, bundles, documents.
" Creating and/or maintaining databases, lists, manuals.
" Completing documents including standard letters, forms, applications, orders, records, registers, statistics etc.
" Copy, completing standard letters, forms, registers, etc where the information is clearly defined.
" Amending standard instructions, manuals and directories, circulating and distributing documents, journals etc.
" Opening, sorting, distributing and dispatching post.
" Lifting, filling & emptying sacks up to 11kgs on a daily basis.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Role: Service Manager - Community Mental Health
Salary: £33,098
Location: Ratby - Leicestershire
Hours of work: 37.5 hours per week - Flexible to do days and nights plus weekends and Bank holidays on a rota.

I am currently working with a national provider of mental health and substance misuse. Joining their close-knit team, you will take a proactive approach to substance misuse recovery. You will manage a team and service co-located within a multi-disciplinary team within NHS Secure Community Services.

In this vital front line management role, you will be working as a Service Manager, taking responsibility for everything from the day-to-day management of service contracts and staff, through to client support and building maintenance. We`ll also rely on you to develop a service/location training and development plan and look after the service`s budget. Managing all aspects of risk will be important too, as will ensuring data entry onto our MI and reporting systems is accurate and timely. In short, you`ll do everything you can to make sure the quality of the service we provide is nothing less than exceptional.

If you have significant experience of direct client work in an alcohol, drug or mental health setting and are used to recruiting, line managing and supervising staff. All you need is the perfect environment to put your skills to great use then this could be the perfect opportunity.

To be successful within this role you`ll need significant knowledge and experience of working in mental health and undertaking risk assessments. You will be solution-focused and outcome-driven, with a firm but inclusive, open and encouraging management style, lots of tact and diplomacy and the ability to lead by example

You`ll also need to be highly motivated and flexible with the ability to lead from the front and work effectively as part of a multidisciplinary partnership. A management qualification or evidence of significant management training is also preferred. An energetic and confident self-starter, with lots of initiative, strong leadership skills and excellent literacy and numeracy, a flexible approach, good office IT skills and access to use of a car for travel within the local area are all essential too

For your hard work and commitment will be rewarded with a competitive salary of £33,098 per annum as well as excellent benefits including 32 days annual leave, ongoing training and development and internal progression opportunities.

CLICK APPLY TODAY!

#BIRJP

Housing Officers Wanted
Salary: £25,522 Location: Leicester (travelling between 3 close-by locations) Hours: 40 hours per week, Mon-Fri. One weekend out of four (4 days in the week, plus 4 hours each on Sat and Sun)

What's in it for YOU?

• Competitive Salary: £25,522 per year.
• Generous Leave: 33 days annual leave + birthday leave + service leave + purchase additional leave.
• Great Benefits: Pension scheme, health cash plan, menopause leave for both women and men.
• Amazing Perks!

About the Role
Are you ready for a role that gives you a sense of achievement? We are seeking a Housing Officer to support young people at risk of becoming homeless. Join an incredible team dedicated to helping service users live independently and engage with the community.

Key Responsibilities:

• Intensive housing management (3 hours support per person per week).
• Needs and risk assessments.
• Manage admissions and transfers, including issuing agreements, key handovers, and inductions.
• Ensure Housing Benefit claims are submitted.
• Support occupants with rent payments and arrears plans.
• Help young people sustain education, employment, or training.
• Address anti-social behaviour and occupancy breaches.
• Work with external agencies to prevent evictions and provide resettlement support.

Skills and Experience Required

• Qualifications: Level 3 in Housing, Youth & Community Development, Social Work, Coaching, or relevant Social Science.
• Passion: Eager to help those struggling with tenancy and at risk of homelessness.
• Transferable Skills: Able to support vulnerable adults.

Ready to Make a Difference?

Apply now for immediate consideration and to learn about similar other roles we have available.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Admin officer :

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Brook street are recruiting for an Admin officer to work in Loughborough city centre

This a temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.

37 hours per week between 8.30am - 5.30pm

Pay rate £11.88 per hour

Key Responsibilities:
" Customer service via telephone
" Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS
" Problem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with this
" Inputting Data onto the system
" Preparing Papers
" Creating and updating records
" Email correspondence
" General Administration Duties

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

HEAD OF OPERATIONS - Reputable and well respected charity specialising in person centred support for adults with learning disabilities and complex needs

Hybrid and Home working.

Full-time post

Salary circa £55,000, plus pension and generous annual leave benefit

On behalf of a highly respected charitable provider who has been recognised with the Investors in People Gold for over ten years, I am collaborating with them in their search for their new Head of Operations.

Their person-centred approach enables them to work strategically with commissioners to develop bespoke provisions within supported living, residential and day services, which achieves the desired outcome for their people.

Due to an internal promotion, they are now seeking to appoint a new Head of Operations who can continue to deliver exceptional leadership and guidance across the organisation.

Role Overview:

• You will lead on operations and be accountable for day-to-day support services across the organisation
• Ensure the people who use your services are at the centre of every aspect of the service they receive, whilst ensuring that organisational, statutory and legislative requirements are met.
• Provide professional leadership in line with the operational agenda, ensuring your efficacy and fit with the organisation's values, ethos, culture and strategy.
• Ensure the organisation has highly effective well-implemented operational strategies, which align to the company's core business, and deliver positive outcomes.

Core Duties

• Demonstrate and provide decisive and clear leadership to direct reports and the wider organisation
• Ensure contractual requirements are adhered to and monitor compliance
• Support organisational growth and development
• Monitor the external landscape for emerging themes and changes in government policies.
• Ensure budgets are, monitored and adhered to
• Ensure policies and procedures are implemented across Bethphage
• Ensure compliance with Safeguarding policies
• Ensure compliance with contractual, statutory and legislative
• Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes.
• To contribute, as a member of the Executive Team, to the planning and strategic development of the organisation.
• Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance

Essential requirements

• Minimum of a level five in Health and Social care and, or management qualification.
• Minimum of ten years' experience working in the care sector working with people with disabilities
• Experience of working with people with one or more of the following conditions: Autism, Mental Health, Dementia, Acquired brain injury and people with complex needs
• Demonstrable experience working at a senior level
• Experience of leading and delivering projects
• A track record of working with local authorities, commissioners and families.
• Effective budget and resource management
• Driver with own vehicle (You must have or be willing to get business class insurance)

To be considered for the exceptional opportunity and for the chance to join one of the Midlands leading care charities, please click apply today!

Housing Officer
Salary: £25,522
Location: Leicester - out in the community - travelling between 3 locations VERY close together!
Hours: 40 Hours - Mon-Fri - 1 weekend out of 4 (will work 4 days in week and 4 hours on Sat and 4 hours on Sun)

What's in it for YOU?
For your hard work and commitment, you will be paid a salary of £25,522, and a very desirable employee package, which includes 6.6 weeks of annual leave plus bank holidays, and massive opportunities for progression.

Are you looking for a new role that will give you a sense of achievement?
I am looking for a Housing Officer who has a keen interest in supporting people who are at risk of becoming homeless. You will become part of an amazing team who will support the service users in their journey to allow them to live independently and re-engage within the community. If this sounds like the role for you, I would love to hear from YOU today!

I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They provide the very best service, and they would love your help to continue that process.

Overview of the Role
I am looking for a full-time Housing Officer to provide a comprehensive intensive housing management & support service to service users requiring low support located within the different provision.

Key Responsibilities
Provide intensive housing management service to service users requiring low support at an average of 3-hours of support per person per week.
Carry out full needs and risk assessments
Admissions into and transfers between properties; including issuing of Licence & Support agreements, key handover and inducting occupant into the new premises
Ensuring claims for Housing Benefit is made & submitted to cover rent, and support occupant to make arrangements for rent payments, arranging payment plans to address arrears
Work closely with the young person in sustaining education, employment or training
Deal with anti-social behaviour and occupancy breaches
Liaise with external agencies in order to sustain the accommodation and prevent evictions or abandonments, and provide ongoing resettlement support for up to a year

Required Skills, Experience, & Knowledge
Level 3 in Housing, Youth & Community Development, Social Work, Coaching, or relevant Social Science - or those who are willing or working towards relevant qualifications
Passion and desire to help people who are struggling with their tenancy and are at risk of homelessness
Transferable skills which could enable you to support vulnerable adults who are at risk of homelessness

Interview Process
1st Stage - Shortlisting & Pre-Screening
In the first stage I personally will review your CV. Should you be successful, I will invite you for a telephone conversation. In this stage, we will have a conversation to discuss your right to work, work history, and suitability for the role.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click apply now, or call Samuel on 0121 480 8217 for more information.

Job Title: Learning Disabilities multi-site team manager

Location: Hinckley, Leicestershire (centrally located with onsite parking)

Salary: £28000 - £30000

Hours: 37.5 hours per week with shared on call responsibilities


In partnership with a well-established and highly regarded supported living service that provides exceptional care and support to adults with autism and learning disabilities in the Hinckley area, I am seeking a non-registered multi-site team manager to join their team. Your new organisation is committed to enhancing the quality of life for their service users by promoting independence, choice, and inclusion. Their dedication to providing person-centred care has earned them a "Good" rating from CQC, and they are looking for a passionate and experienced Learning Disabilities Cluster Manager to join their team.

As the Cluster Manager, you will be responsible for overseeing multiple supported living services within the Hinckley area, focusing on adults with autism and learning disabilities. You will play a crucial role in promoting independence, fostering a positive environment, and delivering a person-centred approach to care. A full UK driving licence and access to your own vehicle is required as there will be some site visits needed.

Key Responsibilities:
- Provide leadership, guidance, and support to a team of support workers, ensuring they are equipped to deliver exceptional care.
- Develop and implement individualised care plans in collaboration with service users, their families, and external professionals.
- Monitor and maintain the quality of service delivery, ensuring compliance with CQC regulations and company policies.
- Manage the day-to-day operations of supported living services, including staff scheduling, budget management, and health and safety compliance.
- Foster a positive and inclusive atmosphere that promotes independence, choice, and dignity for service users.
- Establish and maintain positive relationships with service users, families, and external stakeholders.
- Participate in recruitment, training, and development of staff members.
- Implement strategies for continuous improvement and best practice in care delivery.
- Act as a point of contact for any escalated issues or concerns.

Qualifications and Experience:
- Minimum of NVQ Level 3 in Health and Social Care or equivalent, and the commitment to secure the level 5 in leadership and management.
- Proven experience in a leadership role within the learning disabilities or autism care sector.
- Strong understanding of CQC regulations and compliance standards.
- Excellent communication skills.
- Ability to motivate and inspire a team to deliver high-quality care.
- A commitment to person-centred care and promoting independence.

Benefits:
- Competitive salary up to £30000
- Employee benefits package
- Opportunities for professional, accredited development and training
- Supportive and collaborative work environment
- Meaningful work that positively impacts the lives of individuals with learning disabilities and autism

If you are a passionate, experienced, and dedicated individual who is committed to providing exceptional care to adults with learning disabilities and autism, we would love to hear from you!

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer
Contract: 3 months with the possibility of extending
Working Hours: Monday to Friday, Office Hours (37 hours per week)
Hourly Rate: £11.59 per hour

Job Description:
We are currently seeking an organised, motivated Admin Officer to support the admin team based at Blackburn Magistrates Court. There may be times where cover will also be needed at Burnley Magistrates Court. The role will include preparing papers and files for court, tribunals, hearings and meetings; creating and updating records, including collecting information; data input, communicating with the Judiciary and other court staff and handling face to face, telephone and email enquiries from court users. The role will also consist of CVP preparation and hosting. Training will be provided on internal systems. Excellent communication and IT skills are required for this post.

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Location accessible by car, train or bus

Application Process:

If you are interested in this position, please apply online with your CV in WORD format.

Important:

Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Residential Support Worker (CYP) - Waking Nights - Market Harborough (Driver Required)

About Us: I'm seeking dedicated and compassionate Residential Support Workers to join our team. If you're passionate about making a positive impact on the lives of Children and Young People, we encourage you to apply. This role will be based in a Family Assessment Home, supporting new parents and their newborns. This role is Waking Nights.

I'm looking for applicants who are looking for full-time temporary work. Experience with Children and Young people settings.

Role Overview:

• Provide high-quality care and support to individuals with various needs, including behavioural support, mental health, non-verbal communication, and learning difficulties.
• Assist with personal care tasks (bathing, dressing, toileting) while promoting independence and dignity.
• Support clients in daily activities, including meal preparation, medication management, and household chores.
• Develop and maintain positive relationships with service users, families, and other professionals.
• Maintain accurate and confidential records of care provided.
• Waking Nights - You will be working through the night, observing and supporting the residents of this home.

Requirements:

• Previous experience in a similar role is essential.
• Excellent communication and interpersonal skills.
• Empathy, patience, and a compassionate nature.
• Ability to work independently and as part of a team.
• Basic IT skills (touchscreen devices, computers).
• Valid driver's license and access to a reliable vehicle.
• Up-to-date medication, moving, and manual handling training.
• Enhanced Adult and Child workforce DBS (update service).

How to Apply: Please submit your CV outlining relevant experience. For more information, contact Alan at 0121 480 8217.

#BIRJP

Production and Materials Co-ordinator

My client has a new opportunity for a Production and Materials Co-ordinator to join the UK Production Team. This initial support role will progress in time as your experience develops to become a key member of the team taking on additional duties and responsibilities. You will be working alongside the Production Manager and other members of the production teams as you will need to liaise with these to fulfil your duties.

Salary £26,000

Monday - Friday 8-4.30pm with a 30-minute lunch (we are flexible with this)

Key tasks and responsibilities

• Maintenance of ERP processing
• Ensuring an effective interface between design and production
• Maintaining control of products and materials through production flows
• Maintain production plan to ensure objectives are achieved
• Liaising with key suppliers
• Ensuring accurate stock management
• Liaising with other departments to deal with enquires efficiently and successfully

Compliance responsibilities

• Management of all processes in accordance with issued procedures
• Ensure compliance of any activities to General Data Protection Regulation so that those activities are performed in accordance with approved internal policies and procedures including but not limiting to Data Protection Policy

Key skills / abilities

• Previous experience in a similar role
• Experience with ERP Systems (M3 Preferred)
• Good communication and writing skills
• Well-organized
• Health and safety conscious
• Can work on own initiative
• Can work as part of a team
• Good time keeping and attendance
• Ensure that outstanding customer service is upheld

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Advisor

Salary £22,500

8.30-5 (Monday - Thursday) 1 hour lunch

Role Purpose:

• Complete the day to day duties within the department
• Provide excellent customer service on the telephone, face to face and via email
• Manage customer accounts

General Role Description:

• Process purchase orders on SAP
• Manage customer accounts and build good working relationships
• Handle incoming calls and resolve queries
• Follow processes and procedures within the department
• Work to deadlines, Prioritise work load and multitask
• Provide customer back order reports on a weekly basis using the reporting system on SAP
• Manage the "info" box, providing customers with an efficient online response to queries via email
• Stock Checks, Pricing and product lead times

Person Specification:

• Self-motivated
• Passionate about giving excellent customer service
• Good organisational skills
• Pleasant and efficient telephone manner
• Helpful attitude
• Desire to learn and progress to more advanced duties
• Excellent attention to detail

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Production and Materials Co-ordinator

My client has a new opportunity for a Production and Materials Co-ordinator to join the UK Production Team. This initial support role will progress in time as your experience develops to become a key member of the team taking on additional duties and responsibilities. You will be working alongside the Production Manager and other members of the production teams as you will need to liaise with these to fulfil your duties.

Salary £26,000

Monday - Friday 8-4.30pm with a 30-minute lunch (we are flexible with this)

Key tasks and responsibilities

• Maintenance of ERP processing
• Ensuring an effective interface between design and production
• Maintaining control of products and materials through production flows
• Maintain production plan to ensure objectives are achieved
• Liaising with key suppliers
• Ensuring accurate stock management
• Liaising with other departments to deal with enquires efficiently and successfully

Compliance responsibilities

• Management of all processes in accordance with issued procedures
• Ensure compliance of any activities to General Data Protection Regulation so that those activities are performed in accordance with approved internal policies and procedures including but not limiting to Data Protection Policy

Key skills / abilities

• Previous experience in a similar role
• Experience with ERP Systems (M3 Preferred)
• Good communication and writing skills
• Well-organized
• Health and safety conscious
• Can work on own initiative
• Can work as part of a team
• Good time keeping and attendance
• Ensure that outstanding customer service is upheld

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.