A Client Support Administrator will be part of our wider sales team contributing to the generation and management of new and existing business. They must be highly motivated, organised and have excellent attention to detail and thrive in a team environment. Reporting to our Contracts Manager the full time, permanent role incorporates administration surrounding the day-to-day management of our client base at various touch points throughout their contract with us.
Location: Head Office in Garngoch, Swansea, SA4 4LL.
Average Weekly Hours: 40
Main Duties:
- Assisting the front-line sales team with the generation of new business and ongoing management of existing business
- Client Account Set Up and administration support
- Working with the client and front-line sales team to renew business
- Managing clients' accounts throughout the life-cycle dealing and assisting them with any queries or reporting required
Required Aptitude, Skills and Abilities
- Proficient Microsoft 365 skills, particularly Word, Excel, Teams and Outlook
- Excellent attention to detail
- Motivated in achieving high levels of customer service and sales targets
- Strong communicator with confident audio and video call manner and excellent written skills * Interest in learning and using multiple software systems
- Flexible, helpful, approachable, adaptable, reliable - this role will liaise with all other teams within Day's Fleet
- Confident in contributing to regular internal and external Teams meetings
- Highly organised with ability to multitask
- Ability to communicate and connect with employees, suppliers and management and take direction but also take the initiative when required
- Work well within a small team whilst also being self-motivated
- Reacting to workload and using initiative to manage several tasks at once * Be numerate when working with business tasks
- A knowledge and interest in vehicles is desirable but not essential
Why Day's Fleet?
Day's Fleet is one of the UK's leading independent vehicle leasing companies, operating 9,000 vehicles across the public and private sector and is part of the Day's Motor Group. More information available at daysfleet.com
Since its inception in 1988 Day's Fleet has grown to be one of the largest independent vehicle leasing companies in the UK and offers an opportunity to work in an exciting and dynamic industry. Day's Fleet is part of the Day's Motor Group - a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.
Undoubtedly the commitment and enthusiasm displayed by all our staff has contributed significantly to our success. Our focus for the future is to maintain this culture of continuous development to the benefit of our customers, our company, and our employees.
As an Investor in People since 1995, we are passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential.
We believe that there is strength in diversity, and to further this we acknowledge that equality and inclusion are fundamental aspects of human life and a necessity for general wellbeing. At Day's we work continually to ensure that all our premises are welcoming and safe for everyone to be able to be their true self, and that we interact respectfully and collaboratively by showing that we care.
Employee benefits:
- Competitive salary
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
- In-house training
- Contributory pension scheme *
- Life Assurance (death in service) *
- Staff discount scheme (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group
- On site EV chargers
- Friends and Family discounted leasing and other benefits
* Eligibility after qualifying period of continuous service
Day's takes great pride in its achievements, attributing its success to the fundamental principles that underpin our Core Values. These values act as the guiding principles for all business interactions, and we firmly believe they are integral to upholding our high standards.
Without exception, we warmly welcome applications from people from all walks of life, who have the required skills and attributes. Should you need any assistance in relation to any aspect of our recruitment process, please don't hesitate to contact us at
