Third Party Claims Handler - Intervention Team
Hours: Monday - Friday 09:00 - 17:30 - NO WEEKENDS!
Location: Leicester ( Hybrid - 1 day in the office)
Salary: £24,300
What does the job entail?
A car accident can be a traumatic time for all parties involved. This role supports both Hastings customers and other effected parties when an accident is not their fault. As a Hire Monitor Handler you will provide vehicle repair and car hire solutions to the non fault party, and provide an excellent customer experience that demonstrates Hasting's Market leading customer service. As a Hire Monitor Claims handler you will learn basic legal liability and insurance indemnity outcomes, and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.
This role will include servicing inbound calls and making outbound calls to customers, providing a professional service.
What are we looking for in the ideal candidate?
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The ability to objection handle and demonstrate resilience whilst ensuring you provide a great customer experience.
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Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.
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Committed to self-development and loves to work as part of a team environment.
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Experience in working within the motor insurance industry.
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Excellent Problem Solving Capabilities.
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Excellent stakeholder management
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
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At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
