Total 43 job vacancies by Manpower UK Limited

Customer Resolutions Executive

At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

• Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
• Keep customers informed throughout the complaint process using the complaint management system.
• Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
• Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
• Maintain high standards in customer communications reflecting brand values.
• Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
• Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.

Qualifications & Experience

• Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.

This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch!

Join our Logistics Administration Team!

Pay - Starting rate of £12 Per Hour

• The role is full-time (37 hour per week)
• The role is based at our Cranfield site, you will be required on site 5 days per week

We are looking for a positive, flexible, and customer-focused individual to join our team as a Logistics Administrator supporting our client at their Cranfield Site. The role will involve looking after import and export of items (car parts) in and out of the UK- therefore someone with experience in this area is preferred.

Main responsibilities of the role:

• Own the administration process for parts to and from our site to include delivery requests, supplier shipments, invoicing
• Learn our client's systems required to fulfil the role.
• Ensure a smooth and timely process for goods in and out, including prioritising urgent requests as necessary.
• Liaise with test groups to ensure parts are ready for dispatch and track progress to ensure on-time delivery.
• Track performance of parts logistics and provide clear reporting.
• Identify opportunities to improve efficiency, cost and capture knowledge.
• General administration duties for the test team such as ordering uniform, ordering general supplies, updating the organisation chart and minutes notation.
• Demonstrate that part logistics are being managed in accordance with the section KPI's.
• Ensure a strong relationship with service providers is maintained.
• Always provide excellent customer service to support projects.

Requirements:

• Ideally a strong background in logistics or a desire to train and own this area of our client's business.
• Experience and/or knowledge of moving parts across borders is preferred but not essential.
• Experience of a busy office environment.
• 3+ years administration background.
• Ideally educated to a good GCSE level with grade 4 or above in English and Math's.
• Excellent organisational and communication skills.
• Strong attention to detail as you have to remember small car part numbers
• A positive 'can do' flexible attitude.
• Be able to manage and prioritise own workload.
• A good working knowledge of the Microsoft packages (Word, PowerPoint, Excel etc) for report writing and presentation preparation.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Join our Homologation Services Team!

Pay - Starting rate of £15.29 Per Hour

• The role is full-time (37 hour per week)
• The role is based at our Cranfield site, you will be required on site 5 days per week.

We are looking for a positive, flexible, and customer-focused individual to join our team as an Administration Officer supporting our client at their Cranfield Site. The role will involve looking after the process of certifying that a vehicle or vehicle component complies with the regulatory and safety standards set by the relevant authorities. This process ensures that vehicles are safe, environmentally friendly, and meet specific technical requirements

Main responsibilities of the role:

• Administration / Technical support certification understanding on Homologation documentation through to final certification.
• Supporting Homologation team with the technical Services in meetings, information requests and supporting documents.
• Support program delivery with engineers to meet certification schedules.
• Support Internal tasks set within the technical officer's team, Budget, data collection, internal processes, and basic technicalities on design input.
• Support with tracking, monitoring, and reporting on assigned tasks.
• Monitor document dispatch and return, file electronically and hardcopy.
• General duties and support within the dept.
• Support with managing internal processes making sure correct standards are followed.

Requirements:

• Good level of educations high GCSE / A level or equivalent studies.
• Previous homologation or related experience an advantage with Automotive.
• Roles which were process driven with attention to detail.
• A very good understanding with PC Skills.
• Experience to show good organisation skills, attention to detail and evidence of working under pressure.
• Have good written and verbal communication skills.
• IT literate, competent user of Microsoft PowerPoint, Excel, Word, and Outlook
• Have ability to prioritise and multitask between multiple tasks simultaneously
• Be self-motivating and self-managing. Pro-active, Positive, Energetic personality and flexible regarding working practice and working hours.
• Empathy and transparency when working with other employees on project cycle activities.

What we offer:

• As a valued employee of the Manpower, you'll have access to a range of amazing benefits;
  • Staff discounts (range of lifestyle goods and services)
  • Pension contribution
  • Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Digital Sales Executive

The Digital Sales Executive is a sales role dedicated to securing business from existing and prospective Contract Hire customers in both private and corporate sectors (selling both regulated and unregulated finance) by making pro-active outbound calls with the aim of building effective customer relationships, increasing renewals, promoting and upselling Value Added Products.

Main Responsibilities:

• Use a blended approach of telephony-based sales strategies and techniques, and digital communication to achieve sales
• Follow up on digital leads in line with our Service Level Agreements (SLA's) with the aim to convert sales to the agreed targets
• Maintain a thorough understanding of Business User and Customer's needs by using insight from the customer contract and product knowledge to present appropriate solutions as part of a broader up sell conversation
• Add value at every customer touch point and ensure customers receive appropriate information to make informed decisions whilst maximising business opportunities to sell the features and benefits of our products
• Action contract changes and keep data integrity at a high standard
• Place orders with our Retailer network in order to ensure replacement vehicles are ordered and delivered in accordance to the customer expectation
• Identify Master Lease Agreement and fleet service opportunities and ensure these are handed to the Corporate Sales Managers
• Respond to leads from Client Services Advisors or other areas of the business
• Use Management Information (MI) and own judgement to identify opportunities for call backs or renewals and diarise call backs appropriately
• Manage general sales administration efficiently to ensure maximum time available in generating sales with customers

Experience:

• A sound knowledge of finance, Contract Hire, leasing products and services
• Experience of operating in an FCA regulated environment
• Previous experience in telephone account, sales or telesales roles
• Strong interpersonal skills
• Strong customer services focus; passionate about good customer outcomes

5 days a week in office, 9am - 5pm based in MK
Temporary role starting in Jan - Dec 2025
Pay Rate £18.70 / £34,034 Salary equivalent

If you would be interested, please don't hesitate to apply!

Join our Logistics Administration Team!

Pay - Starting rate of £12 Per Hour

• The role is full-time (37 hour per week)
• The role is based at our Cranfield site, you will be required on site 5 days per week

We are looking for a positive, flexible, and customer-focused individual to join our team as a Logistics Administrator supporting our client at their Cranfield Site.

Main responsibilities of the role:

• Own the administration process for parts to and from our site to include delivery requests, supplier shipments, invoicing
• Learn our client's systems required to fulfil the role.
• Ensure a smooth and timely process for goods in and out, including prioritising urgent requests as necessary.
• Liaise with test groups to ensure parts are ready for dispatch and track progress to ensure on-time delivery.
• Track performance of parts logistics and provide clear reporting.
• Identify opportunities to improve efficiency, cost and capture knowledge.
• General administration duties for the test team such as ordering uniform, ordering general supplies, updating the organisation chart and minutes notation.
• Demonstrate that part logistics are being managed in accordance with the section KPI's.
• Ensure a strong relationship with service providers is maintained.
• Always provide excellent customer service to support projects.

Requirements:

• Ideally a strong background in logistics or a desire to train and own this area of our client's business.
• Experience and/or knowledge of moving parts across borders is preferred but not essential.
• Experience of a busy office environment.
• 3+ years administration background.
• Ideally educated to a good GCSE level with grade 4 or above in English and Math's.
• Excellent organisational and communication skills.
• Strong attention to detail.
• A positive 'can do' flexible attitude.
• Be able to manage and prioritise own workload.
• A good working knowledge of the Microsoft packages (Word, PowerPoint, Excel etc) for report writing and presentation preparation.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Customer Quality Analyst

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

They are recruiting for a customer quality analyst to join their wonderful team!

The role focuses on improving customer journeys and processes across key operational areas (New Business, Customer Services, Collections, and Resolutions) to enhance retention, customer experience, and reduce business risks.
Key Responsibilities

• Analyse customer interactions to identify trends, knowledge gaps, and areas for improvement.
• Operate within framework to ensure continuous improvement in customer service.
• Collaborate with Operations and Insights teams to ensure accuracy in quality and process reviews.
• Ensure compliance with FCA regulations through customer interaction reviews.
• Support internal and external QA calibrations to align with standards.
• Provide constructive feedback to Advisors, Seniors, and Team Leaders.

Skills & Experience

• Strong communication, presentation, and coaching skills.
• Analytical skills for data interpretation and reporting.
• Experience with Excel and MI reporting systems.
• High drive for personal and team development.
• Experience in adhering to QA processes in a regulated environment.
• Proven ability to manage stakeholders and work across functional teams.

This is a temporary contract currently until mid 2025.
Working hours are Monday - Friday, 9AM - 5PM based in Milton Keynes.
Paying £16.07 per hour

Please apply!

Collections & Recoveries Advisor

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

We are currently recruiting for a collections and recoveries advisor to join their wonderful team.

The Collections and Recoveries Advisor is responsible for managing arrears cases, ensuring positive customer outcomes, and making commercially balanced decisions in line with policies.

Key Responsibilities:

• Provide high-quality customer support to those facing financial difficulties during their agreements.
• Investigate and resolve arrears using initiative and first-contact resolution when possible.
• Collaborate with external stakeholders (e.g., solicitors, debt collection agencies) to manage arrears cases.
• Ensure compliance with FCA, TCF, and vulnerable customer guidance.
• Maintain accurate records and contribute to quality assurance processes.
• Prioritise and manage high-volume workloads while meeting service levels.

Skills & Experience:

• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office and relevant business systems (e.g., CRM, SAP).
• Experience in collections, preferably within a regulated financial services environment.
• Emotional intelligence and resilience.

This role is a temporary contract starting ASAP until mid 2025.
Working hours are Monday - Friday, 9am - 5pm
Paying £14.53 / £26,444 salary equivalent.

Apply now!

Customer Operations Training Consultant

Our client a global leader in the automotive industry, renowned for innovation, reliability, and quality. With decades of expertise, it delivers cutting-edge vehicles and services, blending tradition with modern technology, is looking for a training consultant to support with the design and delivery of compliance training to colleagues within the customer operation department.

The consultant ensures that training materials are compliant with regulations, develops training for internal teams and Outsource Partners, and oversees accreditation to maintain consistent standards across all customer interactions.
Main Responsibilities

• Design, deliver, and maintain engaging and compliant training solutions for internal and external colleagues.
• Adapt training for remote/e-learning formats for efficiency.
• Measure the ROI of training initiatives and provide data on behavioural and customer-facing improvements.
• Collaborate with internal teams (Legal, Compliance, IT) to create effective training strategies.
• Establish and maintain an 'Academy' for new employees, offering coaching and performance monitoring before they go live.
• Manage training accreditation across Customer Operations and Outsource Partners.

Key Challenges

• Managing stakeholder expectations across multiple teams.
• Adapting training content to meet evolving regulatory and business needs.
• Overcoming engagement challenges in training delivery across various platforms.

Qualifications & Experience

• Proven experience in designing and delivering training.
• Stakeholder management and interface with Legal/Compliance teams.
• TAPi or CIPD qualification (desirable).
• Experience in Financial Services or Automotive sectors preferred.

This is currently a temporary assignment contracted until mid 2025.

The role will be Monday - Friday 9am -5pm.
Paying £21.65 / £39,403

If you would be interested in this role please don't hesitate to reach out!

Purchasing Advisor/ Analyst

Manpower current have a great opportunity to join the lovely team of one of our large, established, automotive clients situated within Milton Keynes as a Purchasing Advisor.
The role is based within the fleet department who facilitate the order and delivery of new vehicles whilst building customer and supplier relationships, so previous experience operating within this sector would be very advantageous.
The successful candidate will be able to demonstrate time management, excellent customer service and have a dynamic, inquisitive, and curious personality. Equally you'll have advanced data management and process review experience as this will form part of the role, as well as being comfortable supporting the existing team leader/manager in delegating tasks to ensure SLA's are met within the wider team.

Main responsibilities:

• Communication with Customers and Vehicle Suppliers to identify vehicle requirements
• Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders.
• Progressing vehicle orders weekly, keeping systems and customers updated
• Liaison between dealer and customer to arrange new vehicle delivery
• Payment of supplier vehicle invoices
• Ensuring reporting is conducted and kept up to date
• Responsible for a wide range of administrative duties and inter departmental activities
• Producing weekly/monthly business and third party reports and manipulating data into presentable formats
• Support the team manager with prioritisation of workload/tasks to ensure agreed SLA's are met, both personally and for the team

Experience:

• Existing knowledge of automotive products and other manufacturers
• Understanding of fleet leasing solutions
• Data management experience including reviewing processes and reporting whilst proposing efficiency's and process enhancements when identified
• Advanced MS Excel/Data Manipulation skillset, including functions such as vlookup, pivot tables, summary tables and charts and interactive report pack decks
• A team player with the ability to work under pressure in order to meet strict deadlines
• Confident and customer-focused in communicating both by telephone and face to face.

This is a temporary contract with the possibility of ongoing extension. You would be working on site 35 hours per week, 9:00AM - 5:00PM, Monday - Friday with a pay rate of £14.53 per hour.

If this role sounds like you and you would be interested in learning more please don't hesitate to apply and get in contact!

Retail Customer Services Advisor

Manpower has the opportunity for someone to join the team of one of our automotive clients based in Milton Keynes within their customer service department.
You will be providing customers with a high quality Customer Experience through: assistance, support, and account servicing throughout the life-cycle of their financial services agreement.

Where you'll be required to deal with an extensive variety of enquiries, systems and processes through various channels (e.g. Telephony, White mail and E-mail).

RESPONSIBILITIES

• Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint.
• Where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints and escalated as appropriate.
• Actively participate in a culture that adheres to the 6 Treating Customer Fairly (TCF) outcomes as defined by the FCA.
• Work to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of Customer service provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to Identification and Verification (ID&V) process, card payments and financial crime.
• Add value on every call and ensure that Customers receive the right level of appropriate information to make informed decisions about their channel of choice.

SKILLS AND EXPERIENCE

• Strong Customer Experience focus essential with a determination to resolve Customer queries first time.
• Full PC literacy essential
• Good written and verbal communication skills
• Ability to work in a team environment whilst maintaining individual ownership.

Temporary contract
Pay rate £12.75 per hour
Monday - Friday in office
9am - 5pm

If you would be interested in this role please don't hesitate to apply and get in contact!

We have a fantastic opportunity for an Event Co-ordinator to underpin the Customer and Field Support Event function of one of the world's most broadly-based healthcare companies.

Starting immediately this is a twelve-month full-time temporary role to cover maternity leave. You will be working a 37-hours week over 5 days with Tuesdays, Wednesdays and one other day being office-based. This role is paying £18.70 per hour PAYE.

Office Working: 3 days minimum which is not negotiable and must include a Tuesday and Wednesday. Working Hours: 08.45 - 17.00 Monday-Thursday and 08.45 - 16.00 on Friday

Please note that this is not an events management role - you will not be involved in arranging events. This role is to support the compliance and administration function of events already planned.

These events are common within the pharmaceutical industry and are typically involved in medical education, symposiums and sponsored events and can include multiple speakers addressing the audience on innovative medicine applications, new drugs to market, updates on medical and surgical procedures and associated topics.

Attention to detail is critical in this role and you will be required to follow strict compliance guidelines without deviation. You will be dealing with sensitive financial information and processing payments to speakers so it is essential to maintain a level of impartiality.

You will be engaging with a variety of stakeholders including senior medical professionals, healthcare organisations, patient organisations, and other relevant decision makers so you will need to be confident in your ability to communicate effectively with a wide range of people.

Further information provided by our client includes the full job title of Customer and Field Support Event Co-ordinator and their headline summary of the role as follows:

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and healthcare professionals and organisations, and other relevant decision maker in order that the company complies with the Healthcare Coding and Billing Institute guidelines and local rules & regulations in delivering events.

Customer and Field Support Event Co-ordinator

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and HCPs/HCOs & ORDMs in order that the Company complies with the HCBI guidelines and local rules & regulations in delivering events.

Wholesale Operation Specialist

Here at Manpower we have an excellent opportunity for someone with finance, credit or banking background to join our clients well-establish and supportive team.

As a Wholesale Operations Specialist, you'll handle around 80 manual and various automated processes across multiple systems. Working in a small team, you'll complete time-sensitive wholesale funding tasks, both independently and as part of a 4-eyes process. Key responsibilities include adapting to varying workloads, resolving issues across systems, producing reports, investigating anomalies, and ensuring data integrity to support Dealers and stakeholders.

Main Responsibilities:

• Manage the life cycle of approved credit facilities in compliance with OMEB regulations.
• Accurately load credit limit transfers and report operational issues to the Team Manager.
• Provide guidance and support to dealer vehicle administration teams, including training and best practices.
• Complete daily tasks within agreed SLAs, including managing dealer funding and corporate loans.
• Independently handle up to 80 business processes, solving problems across multiple systems.
• Process and maintain dealer funding accurately in systems like CBP, SAP BCA, DF+, and CML.
• Respond to approximately 2,000 monthly inquiries from dealers, stakeholders, and brands.
• Ensure correct processing of vehicle funding requests, investigating, and resolving validation failures.
• Manage user access for online portal, ensuring compliance with relevant mandates.
• Support high-profile projects, system updates, and reconciliation of finance data.

Requirements:

• Experience in a service-driven operational environment, using multiple systems, products, and processes.
• Regulated environment experience (desirable); knowledge of Financial Services, Banking, or Motor Industry (desirable).
• Strong problem-solving skills across products, processes, systems, and stakeholders.
• Proficient in Microsoft Excel and SAP software.
• Organised, able to work under pressure and meet deadlines.

This is currently a temporary contract until 31st December. Working hours are Monday - Friday, 9am - 5pm.

This role is paying £14.53 per hour or salary equivalent £26,444

If you would be interested in applying for this role please don't hesitate to get in contact to find out more information!

Senior Purchasing Advisor

Manpower current have a great opportunity to join the lovely team of one of our large, established, automotive clients situated within Milton Keynes as a Senior Purchasing Advisor.

The role is based within the fleet department who facilitate the order and delivery of new vehicles whilst building customer and supplier relationships, so previous experience operating within this sector would be very advantageous.

The successful candidate will be able to demonstrate time management, excellent customer service and have a dynamic, inquisitive, and curious personality. Equally you'll have advanced data management and process review experience as this will form part of the role, as well as being comfortable supporting the existing team leader/manager in delegating tasks to ensure SLA's are met within the wider team.

Main responsibilities:

• Communication with Customers and Vehicle Suppliers to identify vehicle requirements
• Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders.
• Progressing vehicle orders weekly, keeping systems and customers updated
• Liaison between dealer and customer to arrange new vehicle delivery
• Payment of supplier vehicle invoices
• Ensuring reporting is conducted and kept up to date
• Responsible for a wide range of administrative duties and inter departmental activities
• Producing weekly/monthly business and third party reports and manipulating data into presentable formats
• Support the team manager with prioritisation of workload/tasks to ensure agreed SLA's are met, both personally and for the team

Experience:

• Existing knowledge of automotive products and other manufacturers
• Understanding of fleet leasing solutions
• Data management experience including reviewing processes and reporting whilst proposing efficiency's and process enhancements when identified
• Advanced MS Excel/Data Manipulation skillset, including functions such as vlookup, pivot tables, summary tables and charts and interactive report pack decks
• A team player with the ability to work under pressure in order to meet strict deadlines
• Confident and customer-focused in communicating both by telephone and face to face.

This is a temporary contract until at least the end of December 2024 with the possibility of ongoing extension. You would be working on site 35 hours per week, 9:00AM - 5:00PM, Monday - Friday with a pay rate of £14.53 per hour.

If this role sounds like you and you would be interested in learning more please don't hesitate to apply and get in contact!

Fleet Executive

Here at Manpower, we have a wonderful opportunity for someone with fleet management experience to join the amazing team of one of our well-established automotive clients based in Milton Keynes.
The primary purpose of the role will be to support the Stock and Supply Manager with the development and management of all fleet processes associated with Mobility Services and Rent-a-Car products.

Main responsibilities:

• Assist the Assistant Fleet Manager in loading vehicles monthly into the rental system, ensuring attention to detail is always applied.
• Manage and monitor the loading and defleeting of daily rental vans onto the rental system for location use.
• Manage and complete the monthly fleet location audit procedure for our rental locations, escalating when appropriate.
• Own and complete the fines management process daily, liaising with rental locations for appropriate documents where necessary and raising invoices to recover funds.
• Support the Stock & Supply Manager with booking the vehicle logistics movements with our suppliers.
• Own and manage the Fleet shared mailboxes, providing timely, co-operative responses in a professional manner.

Experience:

• Rental Experience within automotive industry (Essential)
• Fleet management experience (Essential)
• Experience of de-fleet management and producing management information (Desirable)
• Good Vehicle brand knowledge and feature (Desirable)

This is a ongoing temporary position, based 5 days a week (Monday - Friday) in the office.
Pay rate is £16.07

If you have the experience and are interested, please don't hesitate to apply!

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.

This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.

This role is based on their prestigious site in High Wycombe, paying £14.00 per hour. Although currently based in High Wycombe there are plans for the company to move to new offices in Maidenhead town centre in early-2026 so some flexibility on location is required.

Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management.

Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance.

A fuller job description is below:

Customer order processing

• Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
• Create new accounts in line with Good Distribution Practice and TV-SOP-01381
• Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
• Ensure UK & Ireland patient demand is met
• Proactively counteract any delivery or pricing issues
• Work on resolving any day-to-day issues
• Proactively call customers regarding stock availability and other issues of impact

Audits

• Daily working practice complies with Sarbanes Oxley controls.
• Contribute towards achieving monthly departmental targets.
• Continually assess processes in line with Good Distribution Practice.

Queries and Complaint Handling

• Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
• Log all complaints on Complaints Management System
• End to end Ownership of complaints and queries received

Ongoing responsibility

• Supporting worldwide customer survey adoption to fully understand customer needs
• Build and maintain relationships with internal departments to continually improve processes etc.
• Build and maintain relationships with key external customers.
• Support training for internal team members

Ad hoc projects

• Support any existing, or new, projects which may arise that improve efficiencies and support the business

Skills required for this role include

- SAP

- Microsoft Office

- Ability to communicate with people - VITAL

- Listening - we are the customer's first port of call - VITAL

Benefits in this role include:

• Competitive rate of pay.
• 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
• Flexible working pattern - three days in the office, two days working from home.
• Annual bonus scheme (subject to qualifying criteria).
• Free parking on site.
• Free shuttle bus to and from High Wycombe station.
• On-site subsidised restaurant and Costa coffee outlet.
• On-site free gymnasium for all employees.
• Spacious, air-conditioned offices.

Manpower UK is acting as an Employment Business in relation to this vacancy.