Total 43 job vacancies by Manpower UK Limited

Digital Sales Executive

The Digital Sales Executive is a sales role dedicated to securing business from existing and prospective Contract Hire customers in both private and corporate sectors (selling both regulated and unregulated finance) by making pro-active outbound calls with the aim of building effective customer relationships, increasing renewals, promoting and upselling Value Added Products.

Main Responsibilities:

• Use a blended approach of telephony-based sales strategies and techniques, and digital communication to achieve sales
• Follow up on digital leads in line with our Service Level Agreements (SLA's) with the aim to convert sales to the agreed targets
• Maintain a thorough understanding of Business User and Customer's needs by using insight from the customer contract and product knowledge to present appropriate solutions as part of a broader up sell conversation
• Add value at every customer touch point and ensure customers receive appropriate information to make informed decisions whilst maximising business opportunities to sell the features and benefits of our products
• Action contract changes and keep data integrity at a high standard
• Place orders with our Retailer network in order to ensure replacement vehicles are ordered and delivered in accordance to the customer expectation
• Identify Master Lease Agreement and fleet service opportunities and ensure these are handed to the Corporate Sales Managers
• Respond to leads from Client Services Advisors or other areas of the business
• Use Management Information (MI) and own judgement to identify opportunities for call backs or renewals and diarise call backs appropriately
• Manage general sales administration efficiently to ensure maximum time available in generating sales with customers

Experience:

• A sound knowledge of finance, Contract Hire, leasing products and services
• Experience of operating in an FCA regulated environment
• Previous experience in telephone account, sales or telesales roles
• Strong interpersonal skills
• Strong customer services focus; passionate about good customer outcomes

This role is based in Milton Keynes at our client's beautiful office which provides an array of benefits on site.
5 days a week in office, 9am - 5pm.
Ongoing Temporary position.
£17.64per hour / £32,000
Start ASAP

If you would be interested, please don't hesitate to apply!

An exciting opportunity has arisen to join our client, The Open University, the UK's largest university and a world leader in flexible part-time education as a Recruitment & Onboarding Delivery Lead based at their prestigious site in Milton Keynes (this is a hybrid role and will require working from the office as required).

This is a full-time interim role to last until the end of July 2024.

Due to the urgency of the role, we are ideally looking for candidates with less than a 2-week notice period.

Our client's People Services Hub is undertaking a core system implementation project, expanding the use of SuccessFactors, to include SF Recruitment and Onboarding. This programme is established and is running at pace towards a deliverable of July 2024.

We are looking for someone who can hit the ground running and provide critical Project related management support to the team and the Project Lead and Business Owner (Director of People Services Hub).

Key Accountabilities

• Responsible for management of the delivery of the workstream/execution of the project plan.
• Coordinates the full set of system requirements, config workbooks, process maps and other requirements products.
• Ensuring the technical team have what they need, when they need it.
• Supports and oversees delivery of User Acceptance Testing.
• Ensures input and validation from stakeholders as required.
• Identifies and escalates risks and issues to project lead.
• Identifies decisions required and seeks to resolve, where appropriate.
• Owns the Recruitment & Onboarding workstream plan.
• Weekly reporting on workstream status.
• Facilitation of benefit tracking activities.
• Willing to support delivery activity as required (and where possible) to cover any gaps and safeguard project progress.

Key Skills Required

• Experience in the project management of technology delivery (does not have to be specific technical/Success Factors experience)
• Pragmatic and flexible delivery approach.
• Ability to take leadership and ensure that deadlines are met, utilising the teams available supporting the transformation.
• Outcomes focused.

Our client promotes diversity in employment and welcome applications from all sections of the community.

We are currently seeking an interim Customer Service Representative to work with our global FMCG client's division, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 6 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £30,000 per annum, pro rata, depending upon experience.

Your core role would involve answering calls from our Customers, both external and internal - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.

You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.

Key Responsibilities

• Placing orders accurately
• Liaising with customers to manage their order expectations and deliver a high level of service
• Liaising with marketing team to fully understand current promotional activity
• Following set procedures for order placement gaining authorisation where needed and relevant
• To answer customer calls within required company response time - currently 4 rings
• Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field based account managers
• Report any queries needing to be escalated to management
• Allocate to team members any areas of queries requiring their support
• Log all queries onto central system in order to provide reports to management
• To work as a team at all times by supporting and assisting any TIGI team member when necessary

Key Skills

• Experience of Customer Service/stakeholder engagement
• Good oral communication. French or German speaking skills would also be beneficial however is not essential.
• Previous experience of using Oracle to place orders.
• Able to multi-task.
• Team player.
• Pro-active.

Manpower have an exciting opportunity to join our client, the UK's largest university, a world leader in flexible part-time education as a Lead of Data Applications based at their prestigious site in Milton Keynes (this is a hybrid role and will require working from the office when required).

This is a full-time, permanent role.

Depending on experience, this role is paying between £57,696 - £64,914 per annum, pro rata.

Data and Student Analytics supports stakeholders from across the University by enabling them to make evidence-based decisions using insight and analytics. You will be working in a team which is responsible for developing a suite of web-based applications which initially support stakeholders in understanding student behaviour and performance.

Key Accountabilities

• Design and develop a roadmap of data driven applications that support improved student experience and learning
• Lead and manage multiple cross functional teams of full-stack developers, product owners and testers, and be able to deliver on various web-based applications
• Create a fully functioning team that is passionate about implementation of data solutions that are effective and efficient in delivering the expected benefits. Take responsibility, plan and implement the delivery of technical data applications end to end from inception to deployment and maintenance. This includes full stack development and testing, implementing CICD, deployments and managing service
• Review code and provide technical direction to the team
• Own and evolve the tech stack and development of web applications for use by a large numbers of users
• Be responsible for all security, GDPR and accessibility compliance
• Be responsible for governance approvals
• Foresee risks, issues and dependencies associated with deliveries and mitigate/flag them appropriately
• Overseeing and assuring application quality (Development, End to end testing, Deployment, Documentation, etc)
• Overseeing technical support of the tech stack and web applications developed
• Managing third parties and external vendor stakeholders with regards to tech integration
• Work closely with a wide range of stakeholders and have influence over the strategic direction of tech solutions.
• Collaborate with product owners and external teams to develop solutions which will bring benefit to The Open University
• Communicate and report with various levels of the organisation providing progress reports, progress indicators and technical architecture to demonstrate outcomes
• Coach and mentor the team, resolve any conflict and build a high performing team
• Setting the technical direction of the team and contribute towards technology decisions

Key Skills Required

• Programming experience in full stack development of applications, in-depth background in front and back-end web development
• Knowledge of: Azure platform, CI/CD Pipelines, Scripting Languages, databases
• Experience in Devops and interested in new methodologies in technical development
• Experience in API design and development
• Experience working in modern open technology stacks
• Strong practical knowledge of accessibility, GDPR and implications for security
• Previous experience leading quality assurance (test coverage, , documentation, continuous deployment)
• Experienced in recruiting and leading development teams across the full stack
• Experience in coaching and mentoring
• Worked collaboratively and effectively in DevOps environments, working in an agile way including all of the usual agile ceremonies
• Knowledge of AGILE / SCRUM Methodologies
• Highly motivated, with a positive attitude to work and the ability to learn quickly
• Proactive, always on the lookout for developing ideas for new features by monitoring industry trends
• Able to work productively (including in a remote capacity), both autonomously and as part of a dynamic, collaborative team
• Good communication skills with the ability to express issues to other technical and non-technical people.
• Ability to translate complex data into simple and precise language for the rest of the company.
• Ability to successfully lead a team; maximizing their full potential and talents.

Desirable:

• Exposure to multiple programming languages
• Exposure to Artificial intelligence and data analytics
• Exposure to data storage technologies (e.g., SQL/NOSQL).
• Knowledge and experience of good web and user interface design and web standards (e.g., W3C).

Our client promotes diversity in employment and welcome applications from all sections of the community.

Fleet Finance Executive

At Manpower we have another exciting opportunity for someone within the Finance sector to join the wonderful team of one of our Automotive Clients based in Milton Keynes.

The primary purpose of the role will be to support the with numerous financial processes, including processing purchase orders, invoicing, monitoring budgets and spend, and some credit control support will be required.

This analytical role will require reconciliation work and customer finance management, with direct contact with customers, key stakeholders and internal departments.

Main responsibilities:

• Raising Purchase Orders for services due to be incurred
• Monitoring spends against set budgets and cost centres
• Processing invoices against purchase orders
• Creating invoices.
• To support with Month End activities including processing invoicing and performing spot checks for accuracy of information
• To perform monthly reconciliations for key accounts, verifying accuracy of information
• Investigating any finance queries, working with internal stakeholders to find a resolution for key accounts and corporate customers.
• To pull reports from the rental system and send these regularly to the relevant stakeholders as a back-up for the required Finance information
• To run pre-existing reports following a set process document.

Experience/ Skill set required:

• Excellent attention to detail and quality focus
• Ability to develop and sustain positive and co-operative working relationships with a broad variety of internal and external partners
• Excellent interpersonal, influencing, negotiation and communication skills
• Proven ability to liaise and communicate effectively with stakeholders
• Strong commercial awareness
• Excellent data presentation skills
• Good working understanding of MS PowerPoint, word and excel

This is currently an ongoing temporary position to start ASAP, Monday - Friday 09:00AM- 17:00PM (35hr week)
Paying £15.16 per hour.

If you are interested in this position, please don't hesitate to contact and apply for this role!

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.

This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.

This role is based on their prestigious site in High Wycombe, paying £17.67 per hour, rising to £19.75 per hour after three months.

Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management.

Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance.

A fuller job description is below:

Customer order processing

• Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
• Create new accounts in line with Good Distribution Practice and TV-SOP-01381
• Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
• Ensure UK & Ireland patient demand is met
• Proactively counteract any delivery or pricing issues
• Work on resolving any day-to-day issues
• Proactively call customers regarding stock availability and other issues of impact

Audits

• Daily working practice complies with Sarbanes Oxley controls.
• Contribute towards achieving monthly departmental targets.
• Continually assess processes in line with Good Distribution Practice.

Queries and Complaint Handling

• Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
• Log all complaints on Complaints Management System
• End to end Ownership of complaints and queries received

Ongoing responsibility

• Supporting worldwide customer survey adoption to fully understand customer needs
• Build and maintain relationships with internal departments to continually improve processes etc.
• Build and maintain relationships with key external customers.
• Support training for internal team members

Ad hoc projects

• Support any existing, or new, projects which may arise that improve efficiencies and support the business

Skills required for this role include

- SAP

- Microsoft Office

- Ability to communicate with people - VITAL

- Listening - we are the customer's first port of call - VITAL

Benefits in this role include:

• Competitive rate of pay.
• 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
• Flexible working pattern - three days in the office, two days working from home.
• Annual bonus scheme (subject to qualifying criteria).
• Free parking on site.
• Free shuttle bus to and from High Wycombe station.
• On-site subsidised restaurant and Costa coffee outlet.
• On-site free gymnasium for all employees.
• Spacious, air-conditioned offices.

Rental Operations Executive

Here at Manpower, we have an amazing opportunity for someone to join the team of one of well-establish and well-known automotive clients based in Milton Keynes.

Reporting to the Rental Operations Analyst, the key purpose of this role is to assist with preparing and delivering management information to key stakeholders within the business providing reporting and analysis which is reliable, adds value, is easy to interpret and articulates a clear story which drives and informs leadership action.

Main Responsibilities:

• To take ownership of Month End activities for the Rent-a-Car Operations Department including processing invoicing and performing spot checks for accuracy of information
• To complete data collection and entry into a reporting template.
• To assist the Rental Operations Analyst with completing data analysis for the program and pulling together Location Information packs for key stakeholders of the business
• To pull reports from our rental system and send these regularly to the relevant stakeholders
• To create and manage Location Agreements on the rental system
• To manage dedicated email inboxes and respond to queries.
• To contribute to the Reporting & Administration team by covering tasks which contribute to the smooth running of the department
• To answer general incoming queries into the department via phone or email
• To assist the Rental Operations Analyst with ad-hoc tasks to ensure the smooth running of the department

Experience/ Skills required:

• Experience working with data and providing senior management information
• Liaising with stakeholders
• Customer service experience within Automotive industry desirable
• The ability to manage, influence and adapt during complex conversations
• Ability to work in a proactive manner, under own initiative
• Drive to continuously improve processes for the benefit of the customer experience

This is a Monday - Friday 9am - 5pm role based in the office.
Temporary position starting Jan 2024 - June 2024.
£17.64 per hour - £32,100 Annually.
If you would be interested in having a chat regarding the role please don't hesitate to apply and contact the Manpower Milton Keynes Branch number.

Business Insight and Performance Manager

Temporary maternity cover starting Monday 22nd January 2024 until 31st March 2025.

This is a hybrid role with the understanding you may be required to work on campus once a fortnight.

Paying £24.43ph that equates to £47,000pa - working 37hrs a week

Our client, is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

They are looking to recruit a Business Insight and Performance Manager, who is a multi-skilled individual with the ability to work in the Business Management Team, within the Insights and Performance team in a multi-functional post with dual responsibilities. You must have a proven record of providing high quality MI, reports and dashboards that helps the organisation utilise data to produce meaningful insights and support business decision making.

The role

This role will support delivery of diversified income sources for the University. Working in this role based in the Business Management Team; which as a portfolio drives activity relating to the business insights, market analysis, data management and unit performance.

An ideal role for a resourceful self-starter with business vision and acumen supported by excellent planning and prioritising capabilities, and the ability to cope with multiple demands effectively in a fast-paced and changing environment. We are looking for a multi-skilled professional, who can evidence the skills and experience required to and outlined below:

Skills and experience

• Experienced in delivering a suite of management information and performance reports, driving continuous improvements.
• Highly adept with Microsoft Power BI and Microsoft Excel.
• Working knowledge of SAS (particularly Enterprise Guide), SQL and Microsoft Azure is highly desirable.
• Experience of working with or administering a CRM system such as Salesforce (or similar) also highly desirable.
• Ability to demonstrate excellent analytical and numerical skills and to communicate complex information quickly and effectively to a range of stakeholders.
• Experience of using statistical modelling to support the creation of business forecasts and forecasting scenarios.
• Experience of using datasets to develop business insights in support of the development of business plans.
• Ability to cope with multiple demands effectively, using excellent planning and prioritising capabilities.
• Experience of working in Higher Education sector or HE-related knowledge is desirable.

The client promotes diversity in employment and welcome applications from all sections of the community.

If you feel this is the role for you, please apply online, or call Sophie Holmes or Angela Hoxley on 01908 246715 for more detail.

Finance Business Partner

Temporary role until September 2024

Mon to Fri - 37hrs, this is a hybrid role with ideally Tuesdays in the Milton Keynes campus

Paying between £23.69-£28.27ph, equating to £45,585-£54,395pa dependent on experience

Our client is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

They are looking to recruit an experienced fully qualified Finance Business Partner to join them in the Commercial Finance Business Partnering team, supporting the Business Development Unit, which is the part of the University focused on commercial opportunities. The role focuses on:

About the role

• Managing a team of finance staff in building partnerships and maintaining strong relationships with senior management stakeholders and their teams
• Financial management and regular reporting for the BDU activities and projects
• Driving impact and understanding of business performance, KPI's and key cost drivers of activity, using financial data to inform business strategies
• Being the first point of contact for bids, tenders, and new UK and International partnership opportunities, working closely with the legal teams and tax specialists
• Supporting systems development and process improvement across Finance & Business Services following the implementation of a new accounting system (SAP)

Skills and experience required:

• Must be a qualified CCAB/CIMA Accountant (with membership)
• Team development and leadership skills
• Track record of financial accounting experience in a similar role in a complex organisation
• Excellent understanding with accounting IT packages and systems (especially SAP)
• Intermediate to advanced level Excel experience
• Confidence in business partner engagement, communication and analytical skills

The client promotes diversity in employment and welcome applications from all sections of the community.

If you feel this is the role for you, please apply online, email or call 01908 246715.

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.

This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.

This role is based on their prestigious site in High Wycombe, paying £17.67 per hour, rising to £19.75 per hour after three months.

Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management.

Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance.

A fuller job description is below:

Customer order processing

• Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
• Create new accounts in line with Good Distribution Practice and TV-SOP-01381
• Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
• Ensure UK & Ireland patient demand is met
• Proactively counteract any delivery or pricing issues
• Work on resolving any day-to-day issues
• Proactively call customers regarding stock availability and other issues of impact

Audits

• Daily working practice complies with Sarbanes Oxley controls.
• Contribute towards achieving monthly departmental targets.
• Continually assess processes in line with Good Distribution Practice.

Queries and Complaint Handling

• Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
• Log all complaints on Complaints Management System
• End to end Ownership of complaints and queries received

Ongoing responsibility

• Supporting worldwide customer survey adoption to fully understand customer needs
• Build and maintain relationships with internal departments to continually improve processes etc.
• Build and maintain relationships with key external customers.
• Support training for internal team members

Ad hoc projects

• Support any existing, or new, projects which may arise that improve efficiencies and support the business

Skills required for this role include

- SAP

- Microsoft Office

- Ability to communicate with people - VITAL

- Listening - we are the customer's first port of call - VITAL

Benefits in this role include:

• Competitive rate of pay.
• 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
• Flexible working pattern - three days in the office, two days working from home.
• Annual bonus scheme (subject to qualifying criteria).
• Free parking on site.
• Free shuttle bus to and from High Wycombe station.
• On-site subsidised restaurant and Costa coffee outlet.
• On-site free gymnasium for all employees.
• Spacious, air-conditioned offices.