Total 3 job vacancies by Movianto

Job Advert

Eager to lead in a thriving logistics company? Jump into our Accounts Receivable Manager role right here in our state of the art
Bedford HQ.

You'll be working Monday to Friday, 37.5hrs in this hybrid role. The salary is up to £45k d.o.e.

Benefits

We have an onsite gym and discount PureGym memberships, Wagestream, 33days of annual leave including bank holidays as well as the
option to buy more, free flu vaccine, a workplace pension, access to SimplyHealth and other perks.

You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings.




Purpose of the role

This role focuses on the efficient and measurable collection of customer accounts to maintain the company's cash flow.

Responsibilities include ensuring payments are received on time, resolving issues promptly, and managing disputes effectively.

The role involves open communication with full-service order-to-cash clients to address overdue debts and will require
collaboration with all departments at Movianto UK.

The goal is to support the company’s financial health, manage risks, analyse financials, and drive continuous improvement to
achieve "Best in Class" standards.



Key Responsibilities

* Lead the accounts receivable team in a continuous improvement setting.
* Manage customer and client interactions professionally via various channels to resolve issues.
* Oversee payment queries and fund allocation in company and client accounts.
* Maintain the Advanced Collections Tool on Oracle with up-to-date notes.
* Ensure automatic sending and recording of dunning letters.
* Collaborate with clients on credit management and escalate bad debts as needed.
* Monitor KPIs, achieve debt collection targets, and support process automation.
* Handle month-end AR processes and assist with financial duties and ad hoc reporting.
* Prioritise customer satisfaction and maintain accuracy, organisation, and transparency.
* Work with Finance Team Leads to support business growth and financial health.
* Ensure adherence to SOPs and training compliance.
* Lead by example, ensuring clear roles, HR responsibilities, and a positive work environment.
* Motivate and develop the team with clear KPIs, fair practices, and effective communication.



Technical and Behavioral Skills

* Strong grasp of financial compliance and MS Excel for business reporting.
* Excellent analytical skills with the ability to convey financial information to non-finance personnel.
* Independent and target-oriented with a proactive problem-solving approach.
* Skilled in building relationships across the business and managing similar roles.
* Knowledgeable in Accounts Receivable, Credit Management, and KPI management.
* Experience with Oracle EBS or Oracle Cloud is advantageous.
* Awareness of the logistics sector and effective communication with management and stakeholders.
* Ability to adapt in a changing business environment and manage multiple priorities in a fast-paced setting.
* Ability to work with, manage and empathize with colleagues and customers from varied backgrounds and cultures
* Takes ownership of innovation projects and drives them from ideation to implementation.
* Solicits and values client feedback to identify areas for improvement and enhance service quality.
* Raising the profile of teams within the wider business by recognising their contribution and celebrating their successes.
* Drive a culture of honesty and credibility, can be depended on to to be fair and consistent.
* Sets clear goals and expectations, with high standards for teammates




Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.

Job Advert

Are you a Customer Service Advisor looking for a new role? Do you want to make a difference and contribute to a pioneering
healthcare logistics company?

You'll be working 37.5 hrs a week, Monday to Friday and will be paid £22,871.15 per annum.




Benefits

We don’t work on weekends. Additionally we have an onsite gym, discounted PureGym memberships, 33days of annual leave including
bank holidays as well as the option to buymore, free flu vaccine, a workplace pension, access to simply health and other
perks.You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and
savings.





Purpose of the role

Responsible for proactively resolving Customer Services queries from a select portfolio of Key Accounts. You will receive queries
via telephone and email which must be logged, investigated and resolved as quickly and efficiently as possible.

Liaising with Clients & Customers you will investigate and identify the root cause of any Service failures ensuring that service
is resumed as soon as possible.

Working closely with the Internal Key Account Manager and your wider team you will be the voice of the Customer and have a passion
for exceeding expectations.

You will record all communication on the company CRM system to ensure we have full traceability of any Customer Service Query. Due
to the nature of the services provided by Movianto UK, resolution times are critical to ensure that Patients are not adversely
affected by service delays or failures.



Key Responsibilities

• Be the initial point of contact for Customer Service queries received by telephone and email, recording all required information
correctly on Sunrise CRM.

• Taking full ownership of queries from start to finish you will investigate and resolve Customer Service queries, such as Late
deliveries, Damaged deliveries, Temperature excursions, Delivery ETA’s & Shortages etc.

• Fully accountable for updating Clients on query updates and ensuring that Client are aware of the investigation status and its
progress.

• Liaise with Warehouse & Transport teams to investigate the root cause of any service failures, identifying preventative and
correct actions.

• Record and process Goods Uplift/Returns requests and liaise with the Client/Customer as required.

• Liaise with Clients and Customers in a courteous & professional manner, keeping them updated throughout the query and realigning
their expectations when required.

• Proactively manage all open Incidents ensuring that they are closed as quickly as possible in line with Customer and Movianto
SLA’s.

• Support the Internal Key Account Manager, providing information when required.

• Process Order Upgrade Requests and ensure that the correct party is billed for the additional cost.

• Log all Adverse Drug Reaction/Product Complaints, forwarding them on to relevant individuals and departments.

• Log and process Customer complaints in line with the complaints procedure.

• Monitor Critical Consignment deliveries reporting all required information to the Clients as required.

• Maintain administration, filing & Client specific KPI’s.

• When required attend internal and external Customer conference calls/meetings to discuss Customer Service issues.

• Actively participate in process improvement projects, contributing and assisting the Internal Key Account Manager.

• Identify and escalate any potential financial loss issue within the business.

• To ensure all applicable Company Quality procedures are followed at all times.

• To undertake any reasonable request that may be required from the business




Technical and Behavioural Skills

* Previous Customer Service experience ideally in a B2B Customer Service team
* Able to carry out investigations to identify root cause analysis of any service failures
* Good communication skills both verbally and in writing
* A professional and courteous telephone manner
* Competent in the use of Microsoft packages with strong typing skills
* Able to work under pressure and to strict deadlines
* Able to work effectively as a team or individually
* Excellent organisational skills with the ability to prioritise workload
* Good attention to detail
* Strong accuracy and data entry skills
* Passionate about good Customer Service
* Takes personal responsibility for delivering high quality of work
* Demonstrates respect and is courteous to all teammates, and external stakeholders.
* Takes personal pride in the work and achievements of both self and others.
* Demonstrates an awareness of the importance of customer satisfaction and shows interest in customer needs.
* Willingness to try new approaches and adapt to changes, providing constructive feedback
Desirable:
* Ability to identify preventative & corrective actions
* Trend analysis of service failures
* Working knowledge of Movianto UK SOP’s
* Ability to influence Customer both internally and externally



Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.

Job Advert

Are you a Van Driver looking to join a pioneering healthcare logistics company in a purposeful role?

You'll be working 42.5 hrs a week, Monday to Friday and will be paid £27,250 at our site in Normanton.

Benefits

Overtime is paid at 1.5 where applicable, we do not have peak times and have steady volumes, there is no weekend or bank holiday
working. Additionally, we have an onsite gym, discount PureGym memberships,

33days of annual leave including bank holidays as well as the option to buy more, as well as access to a rewards platform, free
flu vaccine, a workplace pension, access to SimplyHealth and other perks.

You’ll also have access to My Rewards our benefits platform offering a variety of high street discounts, cashback and savings.

Purpose of the role

To deliver pharmaceuticals products in a timely matter in you will be trained to meet company requirements for the Health &
Safety of yourself and others.

Key Responsibilities

Operating company vehicles providing appropriate licences and authorisations are current.

Offloading and reloading of vehicles at customer’s premises and at the depot.

Assist with warehouse personnel to ensure delivery runs are complete before loading.

Show flexibility as you may be required to undertake deliveries in other areas within our distribution area.

Carry out daily maintenance checks and ensure the cleanliness of your vehicle to present a professional image.

Abide by statutory and legal requirements with relation to driver’s hours and tachograph regulations.

Present tachographs for analysis as requested by Depot Management or statutory inspectors.

Deal with customers in a professional and courteous manner.

Wear at all times such safety and company uniforms as provided.

Be prepared to vary start times and shift patterns as required by the needs of the business.

Carry out all reasonable requests by Depot Management.

Experience/Skills Required

•    Previous multi-drop delivery operations practical experience. 

•    Articulate, Numerate and able to communicate effectively. 

•    Flexible in approach to work hours. 

•    Good state of health and the physical ability to complete operational tasks. 

•    Smart and personally well presented. 

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country
legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is
operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of
the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital
/ civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin,
colour, sexual orientation or disability. Movianto / Walden Group apply all relevant Data Protection laws when processing your
Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden
Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or
other relevant opportunities at Movianto/ Walden Group.