Reports to: Operations Manager The Team Leader is responsible for the efficient management and direction of the reception team, e.....
Reports to: Operations Manager The Team Leader is responsible for the efficient management and direction of the reception team, ensuring all administrative duties are performed to a high standard and meet the objectives of the practice. This role requires adherence to practice Standard Operating Procedures (SOPs) and policies, ensuring staff operate within these guidelines. Additionally, the Team Leader supports the management team in promoting equality, diversity, inclusion (ED&I), health, safety, and environmental standards (SHEF), quality improvement, confidentiality, collaboration, service delivery, and staff development. Mission Statement: To provide the highest possible standard of care to all our patients. Chastleton Core Values: Openness: Delivering an open and honest service Fairness: Behaviour without favouritism or discrimination Respect: Due regard for the feelings and rights of others Accountability: To be accountable for actions and decisions made Primary Key Responsibilities The Team Leader will oversee and support the reception and ensuring smooth and efficient operations. Core responsibilities include but are not limited to: Overseeing Operations: Manage the administration and support functions within the practice to ensure staff meet their primary responsibilities. Supervision & Management: Supervise the reception team, managing the Housecalls Desk, and completing daily reception tasks such as telephone duties, patient registrations, and appointment enquiries. Staff Development: Line manage reception staff, supporting their development, ensuring completion of mandatory training, and conducting staff appraisals. Programme Coordination: Support the coordination of key patient programmes, including: Cervical screening programme invitations Annual health checks for learning disabilities COVID and seasonal influenza vaccination programmes Training & Team Building: Identify team training needs and deliver appropriate training sessions. Scheduling & Staffing: Compile staff schedules, ensuring sufficient coverage, especially during periods of leave or staff absence. Continuous Improvement: Promote a culture of continuous improvement by encouraging staff to share suggestions and participating in practice development initiatives. Patient Relations: Provide initial guidance for patients wishing to make verbal complaints. Facility Responsibilities: Act as building fire marshall, maintaining evacuation lists and managing deliveries, adhering to the cold chain policy as needed. Secondary Responsibilities In addition to core responsibilities, the Team Leader may be requested to: Act as Deputy for the Operations Manager during absences. Participate in audit processes as directed. Coordinate and document meeting agendas and minutes. Assist with practice website and social media account updates. Promote and monitor the Friends and Family Test.
