Day Controller-Transport Services
Full-time
Others
Stevenage, Hertfordshire, sg1 2EQ,...
11 months ago
Day Controller - Patient Transport Services - Ongoing Temp Stevenage Payrate: Days £ 11.67 / Nights & Sat £15.75 /Sun £ &.....
Day Controller - Patient Transport Services - Ongoing Temp Stevenage
Payrate: Days £ 11.67 / Nights & Sat £15.75 /Sun £ & BH £19.72
Hours: 37.5, Mon-Sun, 12-hour shifts
The Role
You will be working for a National Health in Stevenage, in an ongoing basis.
As the day controller, you would be responsible for the planning of transport services for patients and also responsible for the control of ambulance service resources .you will make ensure all patients on their transport get home as quickly as possible.
Main Duties:
- Planning of transport for future dates
- Responsibility for the control of ambulance services resources, including volunteer car service drivers for the current day, rearranging schedules where necessary
- Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner.
- Entering transport requests into the computer system
- Manages resources to ensure patients are returned home quickly
- Assisting Ambulance drivers with any problems or queries they may have..
- Prints ambulance and car driver planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work.
- Keeps records of all patient arrival and departure times at the hospital.
- Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
- Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision
Required Skills:
- Previous experience in Customer services handling medical bookings or transport coordinator.
- Excellent written and verbal communication skills
- Ability to organise and prioritise work.
- Resilient & ability to work under pressure and use own initiative
Please apply now for a role where you will really make a difference to peoples lives
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