About us...

Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

A bit about what you will do...

• Overseeing a well organised shift to ensure guests receive the best service
• Responsible for control procedures on reception and the security of cash, keys and guest data.
• To train all team members to the required hotel standards Think of ways to improve standards and create even higher service levels for our guests
• Plan ahead and ensure staffing levels are accurate and sufficient
• Driving sales/upselling at reception
• To undertake front of house duties
• To build a good rapport with all guests and try to resolve any complaints/issues

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Opera PMS experience

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

• Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

Outlet Manager

We treat our people like family and our guest like royalty!

We are looking for a full time Outlet Manager to delight our guests with amazing service all day every day.
You will bring your wealth of experience to Luton Hoo Hotel, Golf and Spa

Our F&B Outlets include our prestigious 2 x AA Rosette Wernher Restaurant, Brasserie & Bar, Lounge & Bar, Meetings & Events Operations

Working 40 hours a week, 5 days out of 7, (shifts). Weekend and bank holiday working is requried.

What we are looking for:

Proven track record in a similar position within F&B and preferably hotels.
High service quality standards with a driven and ‘can do’ attitude.
Experience of working with brand standards.
Ability to remain calm under pressure.
Excellent wine and beverage knowledge, e.g. WSET
Great communication skills
Great leadership skills, able to enthuse the team to deliver their best every day.
Experience of electronic rota systems e.g. Fourth hospitality.
Comprehensive user of POS and inventory systems.
Personal licence desirable

Arora Benefits:

• Competitive salary + Services Charge*
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels
• Valuable Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free meals when on shift
• Pension cover
• Career Progression prospects

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

*Service charge is dependent on hours worked and sales performance and is not guaranteed

Set within 1,065 acres of countryside with the River Lea snaking through the grounds, Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance, a stay at the hotel will live long in the memory. With our 2 Rosette Restaurant and award winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.

We are dedicated to the development of our employees. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals.

Finance Manager

We treat our people like family and our guests like royalty!

We are now recruiting for a talented Finance Manager to lead the finance team at Luton Hoo Hotel.

What we are looking for:

• At least three years of hotel finance experience, ideally already in a Financial Controller or Finance Manager role.
• A strong understanding of compliance requirements, best practice of hotel operations, finance function and standard systems.
• A balance between a methodical and process-driven approach and flexibility and creativity when it comes to meeting deadlines and finding solutions.
• Ideally a qualified (ACCA/CIMA) accountant. An accountant qualified by experience will also be considered.

About the role:

• Coordinate the completion of all forecasts and budgets as required with the full and active participation of the Management Team.
• Analyse financial data and operations in order to assist and advise management in maintaining the hotel’s financial objectives.
• Ensure that all balance sheet accounts are reconciled monthly.
• Establish and continually audit all internal financial controls including purchasing, cash handling, disbursements, credit extension, inventories, fixed assets, and payroll.
• Direct and/or prepare all financial reports in accordance with the company’s requirements meeting various due dates and deadlines.
• Ensure financial control procedures and systems are ethical and legal.
• Manage hotel contracts including vendor leases and/or service contracts.
• Take responsibility for accurate accounting records (The Hotel is operated on a semi self-accounting basis)
• Lead the Planning and Forecasting process for Luton Hoo Golf and Spa ensuring financial plans are consistent with the strategic objectives.
• Manage the formulation, review and approval process for budgeting within the hotel.
• Develop effectiveness of the Finance function through continuous training and development of the team.

Why Work at Luton Hoo Hotel:

As a Finance Manager, you will receive an excellent range of company benefits, including:

• Competitive salary
• 28 days paid holiday, increasing by an additional 5 days after 5 years of service
• Free Employee Car Parking on site
• Discounted hotel room rates across our hotels for you, your friends, and family
• Fantastic training and development opportunities
• Complimentary uniform and dry cleaning services
• Free meals and unlimited hot beverages while on shift
• Pension plan
• Unmatched career progression prospects

If you are ready to take the next step in your career and become our new Finance Manager, apply now!