Working Hours: 35 Hours per week
Contract Type: Full-Time, Permanent
Closing Date: 28 November 2024
Interview Method: In Person (Face to Face)
This role is subject to -
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.
The Manchester Move Team Leader will manage and coach a team who work with rehousing applicants and ensure that they deliver a high quality and customer focussed service. The role holder will ensure consistency and timeliness in the prioritisation of housing applications and deal with a high volume of Councillor/MP and customer enquiries. The post holder will be comfortable in working with applicants in a variety of settings.
The post holder will become an expert in their field and be able to offer advice to other teams across the Council and Registered Provider Partners to ensure a consistency of approach of Manchester City Council’s housing allocations policy. They will contribute to a wide range of housing need agendas and be able to use creative thinking to resolve problems as they arise.
The post holder will be working with colleagues to manage applicant expectations around access to social housing across housing services and homelessness services and will need to understand the wider housing environment to in which the services operates.
You will work in a fast paced, challenging and demanding environment, you must be adaptable, possess the ability to be flexible and be ready to take on different challenges.
Your first priority is always ensuring that our rehousing applicants are receiving the very best advice and assistance and your passion for delivering outstanding services to everyone will be part of your DNA. Your ability to live the Our Manchester Values will be vitally important in this role as well as your commitment to ensure that every member of your team does the same.
You will be a team player and ensure that you also play a proactive role across wider teams. You will have a good knowledge of the root causes of housing need and be empathetic and creative in your approach to problem solving. You are a people person and passionate about making a difference at work.
You will be able to demonstrate excellent communication and organisational skills. Have good ICT skills including experience of Microsoft packages.
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. If you want to find out more about the role, our culture, flexible arrangements or any adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview we will ask you if you require any adjustments in order for you to best demonstrate your suitability for the role in the interview process.
If you would like to access the job details in another format, such as large print, audio or printed on a coloured paper, please email jobs@manchester.gov.uk or call 0161 227 3373.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
We’ve also included some useful tips on how to submit the best application.
When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
Greater Manchester Continuous Service Commitment
Who we are - Manchester City Council
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