Functions or Scope of Assigned Duties:
The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:
- Assuring coverage of all areas of responsibility.
- Conducting ongoing reviews to ensure quality of work.
- Ensuring accurate and timely scheduling of appointments.
- Providing guidance to staff members to include changes in policies and procedures.
- Distributing and balancing workload.
- Creating and maintaining employee work schedules.
- Orienting and providing on-the-job training for new and current employees.
- Ensuring all training requirements are met.
- Organizing the work structure of his/her assigned areas and acting as liaison between MSA and staff in order to resolve day to day conflicts.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity {difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Employee plans and organizes work with general assistance from the supervisor as to meet local and VA wide time facilities to complete analysis requirements, repo1ts and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties.
Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Performance is judged in terms of overall effectiveness of operations through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies and instructions.
Work Schedule: 6:45am to 3:30pm Monday - Friday
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Starting at $58,383 Per Year (GS 7)