• Advise senior staff regarding technical military and/or civilian annual evaluations and awards.
• Work efficiently to resolve conflicts and provide alternative means as needed.
• Process various personnel actions for military personnel using an automated Human Resource database.
• Prepare written correspondence (read ahead, briefing charts, etc.) for the Command Group.
• Prepare administrative Standing Operating Procedures (SOP), develop internal policies, procedures and ensures compliance through contact with Brigade staff members.
• Coordinate travel arrangements and process travel documents using an automated travel system for the organization.
• Check office information systems daily for incoming documents to ensure proper dissemination is made or action taken, as required.

The incumbent serves as a Telephone Care Clerk for Patient Care Services within the Primary Care Outpatient Clinics. In this capacity the incumbent will provide telephone access to our veteran population. This is a complex role requiring a global understanding of Lexington VAHCS policies and procedures.

Major Duties:

• Clinical and administrative network designed to provide fast, responsive assistance for veterans seeking information and care at this medical center.
• Works collaboratively with an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used)
• Develop/maintain effective and efficient communication ,with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., communicate with non-VA medical facilities)
• Provides assistance with telephone coverage and analyzes calls to take action when appropriate in referring calls to the appropriate staff members.
• Acts as primary liaison between the medical facility, patients and their families for consulting, advising and assistance with program access and questions.
• May handle notification to family members of Veterans in regards to program activities and status
• Performs work involving the collection, compilation and/or tracking of data and statistical information in support of the HBPC programs operation
• Assists in the planning, review and reporting of data/statistical results of the program and establishes and organizes computerized data sets and retrieves computerized data
• Preparing for clinic visits; completing encounters in order to obtain appropriate workload credit; verifying and updating demographics and insurance information
• Other duties as assigned.

Duties Include:

• Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Schedule, cancel, re-schedule patient appointments and/or consults
• Enter no-show information and monitor appointment requests from multiple electronic sources
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitor both inpatient and outpatient appointments in areas of responsibility
• Verify and update demographics and insurance information when patients check-in for appointments
• Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment t-type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
• Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

• The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage.
• Evaluating training records and determining training needs of MSAs to provide support across interdisciplinary settings.
• The Lead assists the unit with clinical flow processes related to access to care across multiple clinics and/or specialties.
• Assignments at this level include but are not limited to ensuring accurate and timely processing of Return to Clinic Orders, Consults, and Leaf Requests; providing guidance to staff members, to include changes in policies and procedures, creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, MSA staff, patients, and other interdisciplinary staff to resolve day to day conflicts.
• For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
• The Lead MSA provides comprehensive, detailed, on the job training to all new MSA personnel.

The duties of the position include, but are not limited to:

PIV Registrar & Activator Duties:

• Process USAccess Sponsor requests and required HSPD-12 Roles letters and training of the Sponsors.
• Document in Share Point maintaining a list of all service appointed/ approved USAccess Sponsors annually as required by HSPD-12.
• Assist service appointed USAccess sponsors with questions regarding USAccess PIV sponsorship.
• Identity proofing of all applicants using FIPS 201-3.
• Determine if a PIV identity badge is approved to be issued based on specific PIV issuing criteria as outlined in VA Directive 0735/0710.
• Complete all biometric requirements including USAccess PIV badging specific fingerprints.
• Print, issue and credential PIV cards
• Check-in, issue, and credential PIV cards received from Central Printing.
• Manage PIV scheduler for appointments
• Inspect printed cards for quality and compliance.
• Troubleshooting printed PIV cards using USAccess guides.
• Terminate/destroy PIV cards as required.
• Maintain PIV badging office supplies.
• Completes all required Annual and refresher training as required by HSPD-12/PerSec.

• Capture fingerprints for submission to OPM.
• Enter required Data entry in multiple security databases for New Hire tracking.
• Initiate background investigation application utilizing eAPP.
• Review new hire investigations and other onboarding documents for completeness & accuracy.
• Track onboarding security tasks in Staffing and Security systems.
• Query security data in OPM/VHA Security systems.
• Communicate with HR Onboarding team when issues arise.

Duties include but are not limited to:

Administrative:

• Performs technical, administrative, or professional work involving managing, administering operating or supporting services and programs related to the operation and safety of Federal facilities.
• Planning, organizing, directing, controlling and evaluating the entire program to include budgetary control and assessments.
• Develops and applies a program of management Review appraisal and improvement.
• Provides formal and on-the-job training.
• Develops, coordinates, directs, and manages a hospital housekeeping program that emphasizes the maintenance of environmental sanitation within acceptable levels of bacteriological as well as visual cleanliness.
• Establishes work assignments for front line employees and supervisors.
• Implements, coordinates and controls a comprehensive program with the authority to make necessary changes needed for the benefit of patients, staff and visitors.

• Develops cleaning procedures, frequency of cleaning schedules, and cleaning supply usage instructions designed to maintain high quality visual and bacteriological cleanliness of all medical center floors, walls, ceilings, bathroom fixture3s, furniture, housekeeping equipment, window treatments, cubicle curtains, light fixtures stairwells, waste cans, and other miscellaneous area and items.
• Conducts a extensive in-service Sanitation Inspection Program covering the entire medical center; initiating and closely monitoring bacteriological surveillance being conducted throughout the Medical Center.
• Conducts constant testing programs designed to perfect hospital housekeeping techniques, procedures and products.
• Develops and maintains procedures for waste collection within the medical center and constantly monitoring procedures, methods for waste collection within the medical center and consistently monitoring procedures.

• Develops specifications, treatment areas, and frequency of treatment schedules, interpret local, state and federal directive and guidelines regarding the type, use and storage of various pesticides and rodenticides and ensure compliance.
• Serves as the Contracting Officer's Representative for the administration of Pest Control Services to include the control of all rodents and pests from the interior of the Medical Center.

• Oversees the administration of ordering and distributing uniforms for selected personnel.
• Ensures that appropriate procedures are followed to minimize loss and repair of uniforms.
• Ensures that a system is in place for pick up, cataloging, and reissuing of patient valuables to patients.
• Ensures that employees adhere to privacy and security guidelines with respect to patient valuables.

• Verify accuracy of information being cited and quoted in replies, regulations and directives.
• Assist the customers as to the courses of action or options available.
• Perform intensive research of obsolete and occasionally obscure laws, precedents, and other regulatory material and the requirement to make judgment calls when the evidence is missing.
• Review and applies applicable directives, regulations, policies, laws and precedent cases.

• Circulates among patrons to assure service is satisfactory; receives and resolves customer complaints; provides information and general instructions on the use of equipment, facilitates and machinery.
• Assists patrons in use of the facility by checking out equipment, providing safety instructions, demonstrating new equipment, teaching classes, etc.
• Plans, conducts, publicize and arrange support for special events, social activities, tournaments and related functions.
• Leads the work of other employees. Passes on to other workers instructions received from the supervisor and starts work. Distributes and balances work- load assuring that each employee has enough work to keep busy.
• Answers questions of other employees on procedures, policies, and directives. Provides leadership, guidance and oversight in program operations. Provides on-the job training to new employees. Performs other duties as assigned.

WHAT IS THE HUMAN CAPITAL OFFICEDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Operations Human Resources Shared Services

The following are the duties of this position at the full working level.

• Receives, reviews, coordinates, prepares, finalizes, and tracks a wide variety of personnel action requests and/or other incoming work; Locates, reviews, and summarizes information relative to the functions and processes of automated human resources and support systems. Performs data entry, document uploads, and importing in various HR databases, which includes, but is not limited to office dashboards, eOPF, ETrak, USA Staffing, Payroll applications, and various Microsoft applications.
• Verifies and reconciles records with master personnel files. Receives, reviews, coordinates, prepares, finalizes, and tracks a wide variety of personnel action requests and/or other incoming work; Maintains reference materials, subject matter files, automated logs and databases, updating and correcting actions as necessary. Controls and distributes certain documents for major programs in HRSS.
• Receives and processes documents including incoming mail, fax, and electronic documents. Segregates, and arranges in proper working order for routing to appropriate offices, or for filing. Associates material with proper file folder and upon direction may take future action in processing correspondence, e.g., searching for files, contacting customers for additional information, etc.
• Assists/processes award recognition items. Reviews and reconciles reports.
• Provides information about the program area in response to general and specific inquiries. Determines the information needed, queries data bases, searches files and appropriate information sources, and studies manuals and guidelines for procedures on a variety of administrative and operational matters. Works with specialists to resolve problems with resource data and to ensure accuracy, consistency and validity of gathered information. Contacts officials and employees within and outside of the Agency to gather materials, information and data needed by office staff.
• Prepares a variety of regular and special reports related to various personnel programs and activities requiring searching for, locating, abstracting, setting up formats and preparing final form. If necessary, requests information from other government agencies. Prepares revised/new forms to cover reporting requirements or respond to specific requests for data.

• Responding to requests for factual data or documents relating to military personnel files, status or transactions, or to inquiries regarding regulatory requirements.
• Compiling reports and other records for action or for information purposes.
• Review transactions, utilizing automated Personnel Systems and guidelines to complete or process documents and reports, or to determine their sufficiency, accuracy, and completeness.
• Types, edits and prints correspondence, technical reports, organizational proposals and justifications, technical notes and similar material in accordance with established guidelines and procedures.

• Verify accuracy of information being cited and quoted in replies, regulations and directives.
• Exercise tact, sound judgment, and discretion when advising and assisting the customers as to the courses of action or options available.
• Perform intensive research of obsolete and occasionally obscure laws, precedents, and other regulatory material and the requirement to make judgment calls when the evidence is missing.
• Work cohesively with co-workers to process official military documents into Solders OMPF via IPERMS.
• Use written directives, telephone, and personally reviews interprets, and applies applicable DOD directives, Army regulations, policies, laws and precedent cases.

• Respond to requests for factual data or documents such as: military personnel files, status, or transactions, or to inquiries regarding regulatory requirements.
• Review transactions and guidelines to process documents and reports.
• Compile reports and other records for action or for information purposes.
• Apply a variety of legislative, regulatory, and procedural requirements applicable to reserve personnel actions and activities.

• Works as an assistant for the Facilities Operations Team Leader who makes specific assignments, explains policies and procedures and reviews work for quantity and quality of completed projects.
• Cleans recreation equipment, supplies and facility area. Operates equipment and performs self-help maintenance on facilities equipment.
• Opens and/or closes facilities by locking /unlocking doors and windows and assuring security system is operable. Issues/receives recreational equipment to authorized users.
• Arranges furniture and equipment for various types and sizes of events; put up and take down special event decorations.
• Polices interior and exterior areas of building and grounds and performs general housekeeping to make facilities/playing fields/pools/outdoor courts ready for use.

• Serves as a Child and Youth Program Assistant in a Child and Youth Services program and maintains control of and accounts for whereabouts and safety of children and youth.
• Plans, coordinates, and conducts activities that meet the physical, social, emotional and cognitive needs for program participants based on the group and individual children and youth.
• Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth, and adults.
• Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements.
• Maintains program participation data and complete daily report.
• Other duties as assigned.

Why Patients Need You

Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the importance and impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need, when they need them.

What You Will Achieve

As part of technical operations, you will perform light inspection and/or a limited number of manual and/or automated manufacturing support functions. In this role, you will also perform a verification of defects for development of defect kits. This may include line clearance, outfeed/accumulation, scale operation, overwrap, carton/casing, canning, labeling, capping stoppering, and equipment/machine cleaning and sanitation in compliance with Standard Operating Procedures (SOPs), and Current Good Manufacturing Practices (cGMPs).

It is your hard work and focus that will help in making Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Operate Dabricos, labelers, canning, casers, overwraps, checkweighers, cartoners and other machinery per assigned room.
• Ensure product quality during the production process.
• Perform line clearances and verify filter MIT’s.
• Pull and deliver QC samples.
• Check in cages and warehouse materials.
• Perform pH testing (in-process) for fill lines and volume testing/leak tests.
• Prepare documentation of sterilization and daily tags.
• Notify Group Leader/Supervisor of all safety issues.
• Maintain proper documentation – batch records, check sheets, logbooks.
• Ensure preventative maintenance is current.
• Perform all tasks in a safe manner and stay current with training requirements.
• Perform room and equipment sanitation.
• Equipment/machine cleaning and basic sanitation.
• Ensure adherence to all plant safety rules in area of responsibility.

Qualifications

Must-Have

• High School Diploma or GED
• 0-1 years of experience working in a manufacturing and/or industrial type environment
• Able to make minor mechanical machine adjustments.
• Must be self-motivated, with a problem-solving mindset.
• Ability to work effectively both independently and as a part of a team.
• When assigned to a fill line must be aseptically trained.
• Must be able to communicate and work well interdepartmentally, as well as, with all plant departments.
• Must be able to read and write, as well as follow written and oral instructions.

Nice-to-Have

• Pharmaceutical production experience

  
Physical/Mental Requirements

• Required to do frequent lifting of 15-20 pounds and occasional lifting in excess of 25 pounds.
• Vision must be correctable to 20/20.
• Must be able to withstand exposure to inks, solvents and liquids.
• Stand for up to 8 to 12 hours depending on assigned area.
• Must be able to push, pull and/or lift above shoulders.
• Push and pull heavy carts or tanks.

Non-Standard Work Schedule, Travel, or Environment Requirements

• Schedule is 6pm - 6am on a rotating schedule.

Other Job Details:

• Work Location Assignment: On Premise

Relocation assistance may be available based on business needs and/or eligibility.