Total 363 Manager job vacancies in Milton Keynes, Buckinghamshire, MK12 5RJ

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Tile: Head of STEM

Location: Willow Park School, Milton Keynes

Salary: £45,000 per annum

Hours: 40 hours per week, Monday to Friday 8am - 4pm

Contract: Permanent, Term Time Only

Start date: January 2025

UK Applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Head of STEM to join our close-knit team at Willow Park School located in Milton Keynes.

About the Role

The Headteacher is seeking to appoint an enthusiastic Head of STEM to join this thriving specialist SEMH School. Responsible to the Curriculum Lead / Deputy Head Teacher they will be responsible in the running of the department and ensure that the department and the school is successful in achieving its aims. You will be an enthusiastic, flexible and determined individual who shares our values and is looking to develop their career in this specialist area.

Who we are looking for

Ideally, we are looking for a qualified Teacher of ICT / Computer Science with a few years’ experience, however we will happily consider applications from NQT’s who have the ambition and desire. Whilst experience within an SEMH/SEN specialist provision would be desirable we are happy to consider applications from those who are currently working in a mainstream or college setting. We welcome team members who can offer other subjects under the STEM umbrella and deliver a modern twist to the curriculum and extra-curricular activities.

Subject specialism is essential for this post as is the knowledge of the current curriculum.
Training and development will be provided for the successful candidate in line with the identified needs of the school, the skills of the individual and their prospective career progression.

Qualifications required

QTS
About us

Willow Park School is a brand new 55 place SEN school for pupils with complex needs including SEMH and Autism. A co-educational provision with entry from 9 years to 16 years old. Willow Park School is an exciting addition to the Acorn portfolio based in Milton Keynes.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Customer Resolutions Team Manager

Salary and Benefits: Starting from £34,037, company car, 27 days holiday plus bank holidays, generous pension scheme and so much more.

Full Time Permanent

Closing Date: 18th October

About our team:

Our Customer Resolutions team are here to make sure that we offer all of our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way..

What you'll be working on:

You will be responsible for managing the performance of the team of Executives. Through effective coaching and support, you will lead by example with a determined focus on great customer outcomes.

You identifying opportunities for continuous improvement, in an effort to ensure optimal quality and consistency of resolutions.

You will be responsible for monitoring complaint volumes and the continuous progression of individual complaints progress to ensure regulatory timescales are achieved and outcomes are delivered in line in line with the expectations of Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and New Consumer Duty (NCD)

Your day to day:

• Leading and motivating a team of Customer Resolutions Executives and maximising their performance through delivering continuous coaching, support and by instilling a strong customer-centric focus.
• Managing multiple relationships with senior internal and external stakeholders, including but not limited to BoM, Brand Managers, BDM's, CSC, internal/external solicitors and FOS
• Monitoring caseloads at team and individual level to ensure Executives are progressing complaints in a timely manner, engaging with FOS and internal/external solicitors where appropriate in order to reach a satisfactory outcome
• Helping your team to ensure they are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Accountable for team specific complaint types, ensuring that appropriate resource is assigned to provide timely resolutions and adherence to regulatory timeframes
• Where required, be competent to manage complex, high risk and/or high profile/media complaint escalations and BoM complaints
• Ensure team are operating with a fair and balanced judgement to ensure appropriate and proportionate customer outcomes within relevant management limit of authority, by conducting a full and thorough investigation
• Support decisions based on evaluated customer circumstance, inconvenience and distress, ensuring outcome is fair and balanced to achieve an appropriate and proportionate resolution
• Negotiate on a regular basis with Volkswagen Brand Customer Service Centre (CSC) and Retailer Network in order to reach an appropriate multi-partite solution ensuring the best outcome for the customer
• Conduct appropriate Quality Assurance activity which could include, but not limited to; call and written correspondence monitoring, process and procedure adherence and customer outcome audits, to ensure team meet or exceed quality standards

Desired Skills and Experience:

• Proven ability to liaise with and manage stakeholder expectations.
• Confident in dealing with, and managing expectations of customers and colleagues.
• Ability to demonstrate systematic thought processes, plan and manage own workload/delivery.
• Understanding of all relevant aspects of legislation/requirements, including but not limited to NCD, DISP, FOS and relevant Vulnerable Customer guidance.
• Experience of working in a complaints environment, either within financial services or another industry type.
• Demonstrable extensive people management experience.
• Experience in Complaint handling.
• Knowledge of contract management systems - i.e. CRM, SAP, CMS, and Avaya.

What's in it for you?

• Salary Starting from £34,037
• Discretionary bonus
• Company Car
• 27 days holiday + Bank Holidays
• Access to exclusive deals and discounts website plus so much more

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

COURSE TEAM LEADER: MOTOR VEHICLELocation: Bletchley CampusHours: 37.5 hours per weekFlexible Working: We welcome applications from those seeking flexible or part time hoursSalary: Up to £37,000 per annumApprenticeships: Development opportunities are available through Apprenticeship standardsReporting To: Head of SchoolIN SHORTMilton Keynes College have an exciting opportunity for Motor Vehicle Course Team Leader (CTL). As a Motor Vehicle CTL, you will be working with the Motor Vehicle Team to deliver outstanding and inspiring educational experiences to our students at all levels. You will be responsible for delivering creative and innovative sessions to students with an interest of developing a career within Motor Vehicle. Students studying for a career in Motor Vehicle will benefit from invaluable hands-on experience and the knowledge they will need to enter the industry.MK College is focused on developing our digital teaching platforms and working with industry to form partnerships and provide learning experiences to ensure students have personal, technical, and practical skills required to gain employment within industry. We are proud to be able to support students with personal development skills, and nurture individuals to be the best they can be and gain their intended career outcomes.We are seeking a collaborative and innovative individual who can provide an engaging experience for our students.MK College will treat all applicants fairly and with respect, irrespective of their background, disability or any other individual characteristic. We particularly encourage applications from people with backgrounds which are currently under-represented within Milton Keynes College. All offers made to successful candidates are subject to satisfactory outcomes to a range of pre-employment checks including a Disclosure and Barring Service check (DBS). In addition, security clearance is required for all prison services positions up to Counter Terrorist Check (CTC) level.OUR BENEFITS35 days annual leave, 3 additional days leave for Christmas to New Year closure and UK Bank Holidays (entitlement will be pro-rated for part-time employees)Generous Pension SchemeProfessional development opportunities, including professional qualificationsEmployee Assistance Programme (EAP) accessible 24 hours per day, 365 days per yearA variety of amazing discounts with NUS CardEmployee wellbeing platform with options to book free activities

What skills and experience we're looking for

Key Stage 1 Leader

Grade: MPS – UPS + TLR2a

Pay Scale: £30,000 - £46,525 + TLR2a - £3,214

Hours: Full Time

Contract: Permanent

This is an exciting opportunity to work at small school with a big heart. Hannah Ball Academy, is a warm and vibrant multi-cultural school based in High Wycombe. Our well-behaved children are eager and keen to learn and grow. Our school is part of The Park Federation Academy Trust, and our partnership means that there are opportunities for professional development that will further your own skills, knowledge and expertise.

We are seeking to appoint a KS1 Leader. The position requires a consistently ‘good’ or better teacher with either aspirations to grow professionally within our team or somebody with established leadership experience. The ideal candidates will be caring, patient, self-motivated and able to work from their own initiative. They will support the academy to establish a safe, happy and inclusive school where hard work, good behaviour and excellent progress are prized.

At least three full years’ teaching experience is an essential requirement.

We are looking for a candidate who:

• Is a consistently ‘good’ or better teacher
• Is committed and dynamic
• Has the ability to lead by example and develop the team in their drive to continue to raise standards

What the school offers its staff

For the right candidate, we will offer

• extensive support and CPD;
• the opportunity to work with other professional colleagues across the Multi-Academy Trust;
• a welcoming school, with friendly, enthusiastic and supportive staff team;
• an ambitious and dynamic Senior leadership Team;
• dedicated leadership time
• a dedicated Governing Body;
• supportive parents and children who are keen to learn;
• an employee assistance programme (EAP).

We warmly welcome candidates coming to visit the school prior to application; please contact the school to arrange. Please visit the school website for an application pack. We do not accept CV’s.

Interviews: As and when we receive successful applications.

The school is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. The successful candidate will be required to undertake an Enhanced DBS Check with a check of the DBS Barred List.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Head of Communications and Engagement

Department: Communications and Engagement Team

Band 8b £62,215-£72,293 Per annum

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

We are looking for an experienced and skilled communications professional with the drive to lead our busy, fast-paced communications and engagement team at Milton Keynes University Hospital, responsible for delivering all internal, external and digital communications, content and collateral, PR and media relations, stakeholder engagement and corporate events

You will be a senior influencer, adept at delivering impactful, evidence-based and ambitious communications and engagement strategies. You will be used to working in a complex system, managing sensitive issues and competing priorities. You will have a demonstrable commitment to collaborative working with stakeholders as well as a passion for improving communications and engagement to support high quality patient care and services

The Head of Communications and Engagement will be given plenty of opportunities to work alongside senior leaders within the hospital, the broader health and care system and with regional and national organisations, such as the Bedfordshire,Luton and Milton Keynes Integrated Care Board, NHS England, and the Department for Health and Social Care

For informal discussions about the role, please contact: Kate Jarman, Chief Corporate Services Officer kate.jarman@mkuh.nhs.uk

Interview date: 24th October 2024

The role will further enable the successful candidate to grow both personally and professional through study and shadowing opportunities.

It is an incredibly exciting time to be joining the Trust as the organisation continues to grow to meet the changing health needs of one of the fastest growing areas in the country. The Communications team will be at the heart of this evolution and the Head of Communications and Engagement will be pivotal in driving this strategic change forward.

The Head of Communications and Engagement is responsible for leading the busy, fast-paced communications and engagement team at Milton Keynes University Hospital. Providing strategic professional advice and expertise on all aspects of communication, staff and stakeholder engagement for the Trust, the role requires the candidate to demonstrate leadership to both the department and within the wider organisation and health system.

The Head of Communications and Engagement should have a helicopter view of the political landscape and the health and care system and utilise this knowledge to advise and influence senior leaders across the hospital as well as the local health economy.

'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

As the lead for all communications and engagement across the Trust, the role requires the candidate to take responsibility for crisis communications, reputation and media management; strategic communications planning and work programmes; organisational programmes that require communications and engagement support; as well as the day-to-day activities of the team.



The post holder will manage and develop our talented communications and engagement team; prioritising and assigning projects/tasks, ensuring delivery of objectives, and nurturing a great team dynamic. They’ll also have plenty of opportunities to develop their own skills and be proactive in shaping their career.



Main duties and responsibilities



This role reports to the Chief Corporate Services Officer and leads a team of communications and engagement professionals.



The role will act as the strategic lead and be accountable for the communications and engagement functions of Milton Keynes University Hospital NHS Foundation Trust; providing professional advice, expertise and leadership on all aspects of communication, staff and stakeholder engagement and maximising opportunities to promote the work of the Trust.



Key Responsibilities



Provide proactive personal communications support, expertise and coaching to the Chief Executive Officer, Board and senior leadership team to ensure that all their communications are effective and advance the aims of the Trust.

Lead on developing positive working relationships with internal and external stakeholders, communication representatives from other NHS organisations and local authorities to enhance knowledge of the Trust, maximising media opportunities that assist in the successful implementation of communications and stakeholder engagement strategies.

Lead, develop and implement a stakeholder engagement and communications strategy to support the work of the organisation, manage the reputation of the Trust and support its strategic objectives. Establish and communicate the key messages and objectives of the Trust in order to promote a positive image and, when necessary, limit adverse publicity using a range of media including website, stakeholder newsletters, social media and special events.

Develop procedures, standards and policies around media management, events, VIP visits, corporate identity, patient communications and other areas of communications and ensure they are implemented consistently and appropriately.

Define and deliver a compelling brand for the Trust which clearly supports the mission, vision and values.

Ensure that publicity/marketing materials and patient information are of a high standard and accessible to and appropriate for relevant audiences and reflect the diversity of the communities served by the Trust.

Lead on communications for responding to a crisis or handling major/ serious incidents.

Develop and lead the internal communications strategy and support the Trust’s leadership team to deliver its programme of organisational change.

Provide strategic advice and expertise to help build an engaged, informed and motivated workforce, developing opportunities for staff to give feedback and contribute to decision making.

Develop and maintain positive relationships with the media, maximise positive coverage and ensure balance in all media coverage, in order to promote public confidence in the Trust.

Train and support colleagues to ensure Trust representatives can manage media opportunities appropriately – including interview skills.

Manage and oversee consultation responses, statements, Freedom of Information requests from the media, and ministerial briefings.

Oversee the provision of an effective press office function which gives accurate and timely responses to media enquiries and monitor media coverage to identify weak areas and develop and maintain strong areas.

Oversee the production, content and distribution of the core elements of the annual report and other publications as required.

Lead an effective, professional communication and stakeholder engagement team, ensuring all Trust HR policies are adhered to.

Exercise ability to analyse and interpret highly complex facts, situations or communications to provide sound communications and engagement advice to the senior leadership team to ensure a best-practice approach to communications is adopted across all projects, programmes and engagement forums.

Manage the full communications and engagement budget, including management of ongoing service contracts and the procurement of news goods/services, and display good fiscal responsibility to ensure that value for money is delivered.

Be the corporate communications lead for all VIP visits, ensuring stakeholder organisations are aware, senior leaders are briefed and that media are managed appropriately.

Please refer to Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.








This advert closes on Wednesday 16 Oct 2024

What skills and experience we're looking for

PERSON SPECIFICATION

EDUCATION AND QUALIFICATIONS

A Levels (desirable)

To have relevant training/qualifications to be the health and safety “competent” person (eg IOSH/NEBOSH/level 4 BIFM in Facilities Management – if not holding one of these currently you will need to undertake training)

Other relevant estates related qualifications (desirable)

PREVIOUS WORK EXPERIENCE

Successful experience of being able to work accurately and to deadlines

Successful experience of managing a range of priorities and prioritising effectively

Experience of team leadership

Successful experience of communicating effectively and efficiently

Experience of Building Management

Experience of working within a school environment (desirable)

Experience of project management (desirable)

Experience in operating an expenditure and/or capital budget (desirable)

PROFESSIONAL SKILLS AND EXPERIENCE

Meticulous and organised approach to work with a high standard of accuracy

A thorough knowledge of health and safety and other legislation relating to educational estates and ability to apply it as appropriate

Ability to summarise and convey information quickly and concisely good literacy and communication skills

A good understand of plant and equipment typically found on a large secondary school

Good ICT skills

Ability to plan several steps ahead to ensure long term goals, objectives and strategies are met

Experience of undertaking risk assessments (desirable)

PEOPLE MANAGEMENT SKILLS

Excellent communication skills and the ability to communicate effectively at all levels (desirable)

Excellent line management skills to lead motivate and inspire a team

Well developed interpersonal skills and able to relate well to a diverse range of stakeholders and build effective working relationships

OTHER PERSONAL QUALITIES

Personal alignment with the school’s vision and values

Ability to demonstrate the flexibility and “can do” attitude required in a role that is critical to the school

High level of tact and diplomacy and regard for confidentiality

Commitment to high standards, best value and continuous improvement

Stamina and capacity for hard work and ability to sustain performance

Ability to use initiative

Ability to work well and remain calm and courteous under pressure

Good interpersonal and motivational skills

Sense of humour

What the school offers its staff

BENEFITS OF WORKING AT CHESHAM GRAMMAR SCHOOL:

Chesham Grammar School is one of the largest employers in the town of Chesham. We know that our staff are our most important resource and we try to do all we can to look after them. Our vision is for everyone at CGS to enjoy, achieve and belong. This applies to staff and students alike. Some of the benefits of working at CGS are:

• A strong commitment to ensuring staff workload is manageable and to staff wellbeing
• High staff retention
• Staff social events
• London Fringe Allowance
• Long service awards
• Preferential admission for qualified children of school staff
• Access to the generous Pension Scheme (LGPS)
• A comprehensive induction programme for new staff
• Strong commitment to ongoing staff CPD, including support for NPQs
• Free on-site parking
• Cycle to work scheme
• Subsidised gym membership at Chesham Leisure Centre (next door to the school)

Red Kite Schools Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the same commitment.

Applicants will be required to undergo child protection screening appropriate to the post including checks with past employers and the Disclosure and Barring Service

Our commitment to Equality, Diversity and Inclusion

At Chesham Grammar School, our vision is for everyone to enjoy, achieve and belong. Our commitment to equality, diversity and inclusion is one way in which we seek to fulfill this for everyone in our diverse and vibrant school community.

Commitment to safeguarding

Red Kite Schools Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share the same commitment.

Company Description

Head Chef

Hospitality/ Events & Restaurant

Milton Keynes

Up to 37k + Paid Overtime

Predominantly Monday to Friday Days

We are recruiting Head Chef Hospitality for an exclusive Sporting facility at a Milton Keynes location !

Come be a part of the food revolution!

Be part of an enthusiastic team overseeing a unique flagship operation in Milton Keynes operating across multiple locations, with a number of modern restaurant's as well as an extensive hospitality & events programme.

Our Milton Keynes location serves around 1500 customers across 4 outlets, including 3 restaurants, 3 coffee bars and a deli bar, alongside this we also cater for high profile hospitality events. This is an incredible opportunity for a dynamic, creative and experienced Hospitality Head Chef to join our team. If this sounds like you, please get in touch!

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 week’s enhanced maternity leave.
• Secondary career leave.
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Calling all culinary connoisseurs that are OBSESSED about food, we need you! If you have an insatiable appetite for the culinary arts and a burning desire to create food that delights customers and clients, then look no further. At BaxterStorey we offer an exceptional culinary playground where your creativity can flourish, your talents can shine and we wholeheartedly believe in nourishing talent and empowering our chefs to continuously evolve, refine their craft and create a development partnership together to ensure professional growth opportunities

This is a fantastic opportunity for a skilled Head Chef to make a name for themselves within the food service industry and be a part of setting the new standard for workplace hospitality.

Job Description

• Manage the smooth and efficient operation of the kitchens ensuring the company’s reputation for food quality is maintained at all times.
• Organise the planning, preparation, cooking and presentation of food to the standards required by the company and the client.
• Ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures.
• Set objectives and be responsible for the day to day running of the kitchens including supervising the recruitment and selection process
• Assess employee performance and recognise training needs and potential as appropriate.
• Continuously update your industry knowledge on current food trends and ingredients.
• Control and achieve agreed financial targets whilst maximising all commercial opportunities, communicating this with the team as and when needed.
• Ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures.

Qualifications

Proven experience working as a Head Chef or similar role

• Have an obsession for food and creating experiences
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent coaching, delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

designate head chef | milton keynes | northampton full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a head chef to join us on our continuous journey of true nourishment

the role |

as a head chef at wagamama you'll lead your kitchen team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for ensuring that every dish served by the kitchen team meets our high standards. you’ll look after the development and growth of your team through inspiring leadership, ensuring they are engaged, motivated, and high performing

our perks + quirks |

• bonus scheme | up to £8,000 a year bonus opportunity

• private medical insurance + pension scheme

• dedicated 6-week training programme

• dry-cleaned chef whites provided every shift

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced head chef that is able to lead a kitchen team through positive behaviour + actions to drive performance in a fast paced + complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in ensuring your kitchen’s food, health and safety standards are spotless

• experienced in understanding the financial performance of a kitchen including gross profit and stock control

• comfortable managing the labour cost of your team, reacting to changing demands where necessary

• passionate about creating an inclusive environment where your team feel respected + that they belong

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

Retail Store Manager – Jollyes The Pet People - Milton Keynes. Salary £32,887 to 37,343 p.a. + £4k bonus potential. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.


Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Milton Keynes store. This is a fantastic opportunity to join a company voted top Pet Retailer of the Year 2023 by the Pet Industry Federation and included in the Sunday Times 'Best Places to Work' list.

The Benefits:


Competitive salary of £32,887 to 37,343 - p.a., plus £4,000 annual bonus subject to achieving KPIs.
30% staff discount scheme on products plus 20% off groomer and community pet clinic services
‘Treats’ Employee reward scheme (800+ retailer discounts & perks)
‘We Care’ Employee assistance programme (medical & wellbeing services)
29 days paid annual leave including bank/statutory holidays.
Additional holiday awards for weddings & civil partnerships, new pet's 1st day, long service, and your birthday off!
Uniform provided & free car parking
Company pension scheme provided by Legal & General.
Private Medical scheme
Cycle2Work scheme – up to 47% off a new bike and accessories with Halfords
Retail Trust membership for lots of wellbeing, financial and counselling support



The Role – Store Manager:


Reporting to your Regional Manager you will lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
You will have full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising both turnover and gross margin along with control of costs.
Ensure you and your team are delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.
Exceptional customer service by providing a great shopping experience for customers and displaying both strong pet* and product* knowledge. (*Training given)
Responsible for recruiting, motivating, training and developing your team, reviewing and managing performance. Helping to promote Jollyes as an employer of choice within your local community.
Ensuring clear communication of key business updates and individual and team objectives.



The Skills:

To be successful in this role, joining as a Store Manager you’ll need the following skills and experience:


A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
Previous retail store management experience, where you have taken a hands-on approach to managing the business on a daily basis and planned activity for the store’s short, medium and long term success.
A sound decision maker, able to communicate objectives effectively and build high performing and highly engaged teams, ensuring succession plans are in place to develop your future leaders.
Able to demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
You should be commercially aware, able to manage your P&L and have a proactive approach.
Full time, permanent position - 40 hours per week working 5 days out of 7.


About Jollyes The Pet People

Jollyes are an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. Winners of the Pet Industry Federation ‘Best Pet Retailer 2023’, Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues.

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!

If your ambition is to build a career in a long established, successful family run business, where guests come first and quality is paramount, come and join us as an Assistant Manager. We’re independent, so believe in investing in the future and we love home-grown talent. We treat all our people like part of the family – you’ll be respected, trained, coached and encouraged to grow in confidence, to achieve more than you thought you were capable of.

Assistant Manager

So, if you’re as passionate as we are about fresh food and would enjoy helping to create a seriously relaxed country dining experience, with full table service, a classic British menu and daily specials, then you could be our next Assistant Manager at Destination Inns, an important part of the McMullen Family. We can offer you…

• A competitive salary
• An achievable bonus scheme
• Shift flexibility
• 60% discounted meals when you are working
• 25% discount on food and 20% off drinks for you and your friends on your day off
• Family friendly policies including enhanced maternity and paternity pay
• A share of gratuities
• Fantastic career development through McMullen’s GROW Programme – currently over half of McMullen General Managers were promoted internally
• A valued position in a progressive company who treat people as a name, not a number

Key Responsibilities of an Assistant Manager

• Exceeding guest expectations daily
• Leading the team to deliver outstanding service
• Coach and guide new Team Members
• All aspects of cash and stock control
• Management duties including dealing with bookings/functions, rota planning, cellar management, and deputising in the Managers absence

Previous experience at Assistant Manager level is essential however further training will be given through the McMullen GROW Programme.

Salary: £30,925 - £31,923 live out