Total 1,750 job vacancies in Buckingham, Buckinghamshire

A market-leading electrical wholesale group are looking for ambitious and proactive salespeople to fast-track to key management roles in Buckinghamshire. They currently have an impressive network of 380 businesses across the UK and a commitment to ongoing expansion through new openings and strategic acquisitions, this opportunity offers a fantastic platform for career advancement. They are looking for energetic individuals with experience in B2B sales within the wholesale distribution sector who are looking to progress their careers.

Role Responsibilities

As an Area Sales Manager, you will be given the training, tools and knowledge to quickly progress to a management role. You'll work closely with existing Branch Managers to familiarise yourself with the company, their products, processes and values. You will also complete a tailored training programme focusing on business operations and leadership.

All of this will prepare you for a Branch Manager role where you will:

• Develop and maintain relationships with both new and existing customers
• Be responsible for the running of the entire business, including full P&L, managing and mentoring employees, driving sales, marketing, logistics and purchasing
• Ensure the achievement of set targets and objectives
• Drive sales growth by identifying opportunities to develop company performance and revenue

Requirements

As an Area Sales Manager, you should:

• Have strong sales experience or some managerial experience within the wholesale distribution sector (e.g. electrical, builders merchant, plumbing and heating, etc.)
• Be an excellent communicator and negotiator who can spot and capitalise on new business opportunities
• Be a natural leader who is keen to step up to management
• Be ambitious and driven with entrepreneurial spirit

Rewards

As an Area Sales Manager, you will receive:

• A starting salary between £35,000 - £50,000 (negotiable depending on experience)
• Uncapped bonus linked to your performance
• A package including a car, mobile and laptop
• Optional membership of the company pension scheme

Think you have what it takes? Apply today to find out more!

Join Our Team: Food Production Operative at Huel.

Position: Food Production Operative at Huel.
Location: Unit 5, MK Business Park, PLP, Brickhill Rd, Milton Keynes MK17 9FE
Salary: £13.94 per hour - Temp Position with ongoing work

Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability
• Weekly Pay, Pension Scheme, Mortgage References

Benefits of working with us as a Food Production Operative at Huel :

• Competitive Salary
• 30 Holiday days per year
• Free Huel
• Showers Available onsite
• Subsidized Canteen

Requirements:

The Food Production Operative role is best suited to someone with 2+ years experience within a Fast-moving consumer goods environment, preferably within the food or pharmaceutical industry. You will have knowledge of safety regulations and quality control checks and a willingness to adhere to them. You will also have:

• A Reasonable level of computer literacy to effectively follow MES processes.
• Strong attention to detail and the ability to work accurately under pressure.
• Good organisational and time management skills.
• The ability to handle manual tasks, including lifting and moving goods during the production process
• Anyone looking to join us will need to be available to work any 5 days out of 7 - and be flexible around the days as these may change. To begin with shifts will be Monday to Friday but longer term may require weekend working..
• Initially Shift times will be 08:00 - 17:00 with some flexibility needed here to meet the needs of the

Responsibilities:

As a Food Production Operative , you will:

No two days are the same, but here's an insight into what you'll get up to:

• Adhere to site safety and food quality standards at all times and Ensure a safe, clean and organized manufacturing environment at all times.
• Movement of raw material from picking locations to production areas. Including use of MHE, counterbalance FLT, PPT, and pedestrian pallet trucks.
• Operate loading, blending and/or packaging line equipment to blend and pack powdered food ingredients according to batch specifications.
• Manual case packing/pallet stacking of finished goods. There will be elements of manual handling involved in this task.
• Monitor process parameters such as flow rates, blending times and packaging quality to ensure product consistency and quality.
• Complete required line start up checks and perform routine equipment setup, adjustments, and maintenance to maximise efficiency and minimize downtime.
• Conduct quality checks on finished products to ensure they meet quality standards and regulatory requirements.
• Follow standard operating procedures (SOPs) and safety guidelines to maintain a safe and clean work environment.
• Record production data accurately and maintain production logs for traceability and quality
• Control purposes.
• Collaborate with team members and supervisors to troubleshoot issues and implement process improvements.
• Use of process Manufacturing Execution System (MES) at various stages throughout the manufacturing process. Scanning raw material into relevant loading/blending stations.

About Us:

Job&Talent is recruiting for Production Operatives to join us at Huel , a leading company in the Milton Keynes Area known for making nutritionally complete, convenient, affordable food, with minimal impact on animals and the environment.

How to Apply:

Click "Apply Now," and our team will contact you shortly. This an excellent opportunity for Food Production Operative roles in Milton Keynes . Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Here at Vibe Recruit we are assisting a family run business with recruiting for a Counterbalance Forklift Truck driver to assist with day to day duties within a busy manufacturing warehouse

Responsibilities as Counterbalance FLT driver will include but are not limited to:

• Stocking Production Lines/Off-loading manufactured goods
• Unloading raw material
• Loading finished products
• Housekeeping duties
• Maintaining a safe work area completing day to day checks
• Previous experience of handling timber products would be an advantage
• Must have a flexible approach to learn new skills

The successful candidate will have the following:

• Be able to read a tape measure and understand the metric system
• Prior experience as a CB FLT Driver
• FLT Counterbalance licence required and refresher must be no older than 3 years for this position
• Attention to detail
• Excellent time keeping
• Must be able to speak and communicate in English

Benefits:

• Full time opportunities
• Career Progression
• On-site parking
• Full PPE provided
• Early finish on Fridays to enjoy a long weekend should you choose
• Excellent on-site training provided

Work hours are:

Monday to Thursday 07:30 - 17:00

Friday 07:30 - 11:30 (overtime available after 11:30)

Saturday available as overtime 07:00-12:00

£12 per hour

If you are interested in the Counterbalance FLT Driver Role, please click apply with your up-to-date CV or for more information please call Gemma 01869 321322

INDBIC

Job Types: Full-time, Temp to perm

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Electronics Test Engineer

Outside IR35

Requirements

Experience in a PCB test environment
Able to diagnose and identify faults
Good knowledge of electronics components
Able to read schematics
Able to understand BoMs
Must be computer-literate
Rework experience would also be advantageous, as would be a working knowledge of IPC standards (although neither are essential)

Responsibilities

Preparing PCBs for test
Testing PCBs on a dedicated automated test system (training will be provided)
Confirming faults found and undertaking further diagnostics as required
If candidate has re-work experience: reworking PCBs (replacing components etc) and re-test
Preparing PCBs for shipment
Working in a small team you will need to have a flexible approach and be a good communicator
UK passport needed due to working in a high-security environment

Wellbeing Personal Trainer

Aylesbury FWC | Fitness | Permanent | Full Time

From £27,888.64 up to £36,612.16 OTE depending on experience
40 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Wellbeing Personal Trainer at our Aylesbury FWC, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Wellbeing Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services.

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle.

• Be confident about delivering a range of sessions and consultations.

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties.

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards.

• Explore opportunities to progress into a Wellbeing Lead and management roles.

• Have the opportunity for further training from the in house Personal Best program, upskilling to Les Mills instructor and group cycle, plus additional CPD opportunities.

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £36,612.16 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Site Services Engineer
Buckinghamshire

Commutable from - Milton Keynes, Bletchley, Leighton Buzzard, Luton, Bedford, Aylesbury

Monday-Friday Days

£50,000-£55,000 (DOE) - Rising to £61,000 with training plan!

Benefits:-

• 31 Days Holiday, Discounted Company Shares Scheme
• 5% Matched Private Pension & Life Assurance
• BUPA Private Healthcare
• Staff Discounts, Subsidised Canteen, Car & Bike Schemes, Team/Family Events
• Engineering Skills Matrix Training & Development Plans for all Engineers

Our client is a leading food manufacturing company, the site is part of a larger national organisation. Due to growth and further expansion within the factory, they are looking for a Site Service Engineer to join the facilities & site services team.

Role & Responsibilities:

• Carry out electrical & mechanical fault finding, repairs and testing of all site services & infrastructure that supports manufacturing
• 75% PPM's and testing of systems, 25% reactive & breakdowns
• Industrial boilers, steams systems, vacuum pumps, air compressors, driers
• CHP plant, water & effluent management, refrigeration - CO2, Ammonia & Glycol
• HVAC, facilities, chillers, utilities
• Site services projects & continuous improvement work
• Working on pumps, compressors, hydraulics, pneumatics

Knowledge, Skills & Experience:

• Must be a multi-skilled engineer - electrical & mechanical fault finding skills
• Dealt with pumps, compressors, hydraulics, pneumatics
• At least 5 years' experience outside of training/apprenticeship as a site services, utilities or facilities
• Minimum NVQ / City & Guilds Level 3 qualified
• Must have completed some form of apprenticeship
• Refrigeration experience - CO2, ammonia & glycol
• Beneficial if worked in high-care food manufacturing
• Must have worked with industrial boilers
• BOAS qualified
• 17th or 18th Edition beneficial

"To apply please email your CV / resume to [ chrisg@hunterselection.co.uk ]". - Chris Gumm - 01908 010 438

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Senior New Business Advisor

Full Time Fixed Term Contract, Ends 30/09/2025

Benefits: Salary starting from £24,327, company car, pension scheme, 27 days holiday and so much more.

Closing Date 2nd December 2024

We are looking for a Senior New Business Advisor to join the team on a fixed term contract basis until September 2025. This role offers a wide range of benefits and the opportunity to expand your own knowledge and understanding surrounding VWFS (UK) LTDs customer and product base. This role is full time at 35 hours per week but there will be an element of shift work covering weekends and evenings on a rota basis.

The New Business department is responsible for the processing of over 500,000 contracts which include applications for finance and service plans. As one of the main contact points for our retail partners our New Business Centre (NBC) plays a crucial role in ensuring that VWFS UK are recognised and respected as the best in the automotive financial services sector by our customers and stakeholders. As a Senior New Business Advisor you are expected to be a subject matter expert within the department, available for points of escalation and expertise offering support and guidance to team members.

What you will be responsible for:

• Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilising the "Limits of Authority" matrix where appropriate.
• In accordance with Financial Conduct Authority (FCA) regulation, where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints software programme and escalated as appropriate.
• Provide clear and concise process expertise on a defined range of processes and be recognised by others as a point of contact for advice, guidance and process improvement.
• Deputise for Team Leader and support on an ongoing basis where appropriate
• Be pro-active in coaching your team to support performance and personal development areas
• Demonstrate role model behaviours aligned to the VWFS values and 6 Treating Customers Fairly (TCF) outcomes as defined by the FCA.
• Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills in new advisors.
• Be proficient in multiple systems in order to achieve right customer outcomes.
• Working to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to identification and verification (ID&V) process and financial crime.
• Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer.
• Actively representing the New Business department as a 'Brand Champion' with each of the brands to provide visibility and awareness of Brand objectives, achievements and plans.

You will have the following skills and experience:

• Strong customer service focus essential and a customer friendly manner at all times
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays
• Full PC literacy essential
• Excellent written and spoken communication capabilities
• Previous customer service centre, call centre or finance company experience is desirable
• An understanding of VWFS customer base and product offerings.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything you need to support you being your 100% self during our recruitment process let us know and we will support you as best we can.

Business Operations Executive

Full Time Permanent

Salary and Benefits: starting from £26,447 - £28,000 company car scheme, generous pension scheme and 27 days holiday plus bank holidays

Closing Date: 2nd December 2024

About the role

Reporting into the Business Operations Team Manager, this role has the pivotal purpose of executing the implementation of products and services for all Sales channels including Retail, Fleet and Digital. Our successful Business Operations Executive would be involved in the application and operation of remuneration models for various business strategies. They will assist in the accurate delivery of all New and Used campaign business and the management of any campaigns launched - delivering £762 million Financial Margin in the business and 319,950 volume of Finance cases.

The successful candidate will need to be able to evidence strong numerical skills and attention to detail. The ability to manage various deadlines at once and previous experience in analysing data through a variety of different methods.

Responsibilities may include:

• Effectively launch the campaigns into our Point of Sales and Digital systems to ensure products and services meet commercial objectives and targets balancing volume and margin.
• Price campaigns to support Indirect team opportunities using a pricing model supplied by other parties.
• Establish relationships with multiple areas of the business to support the Campaign Development Team in the execution of Purchase and Lease product propositions including Commit To Purchase, Value Added Products and Ecommerce initiatives.
• Support the Business Operations Team Manager to ensure key operational controls are in place to protect business and commercial interests of the company are executed effectively.
• Ensure FCA regulation and Golden rules of Dealer Remuneration are met by acting compliantly and ensuring VWFS product policies are upheld and are reflective of the product portfolio in Point of Sales system.
• Manage control mechanisms across all campaign type launches to ensure that we meet desired go live targets for our Brands, Dealers and Digital partners.
• Raise payments and produce robust reporting and analysis in support and liaison with Sales and Finance teams ensuring month end reporting is delivered successfully.
• Manage the VWG outlet Termination & Acquisition process in CoL for Retail, Fleet and Digital business including Loyalty Online data configuration to ensure accurate representation for all Retailers, Brokers and Digital Partners.
• Effective execution of cross functional processes for the Brand Management department and maintaining effective relationships with in-house and 3rd party suppliers, multiple line IT support teams ensuring that processes are adhered to.

Skills and Experience

• Ability to adapt to ever changing demands and requirements to meet our customer obligations
• Proven track record in utilising problem-solving skills to see a problem through to a proposal and then resolution
• Strong numerical skills and utilise this to support Commercial thinking
• Experience in demonstrating analytical capabilities using multiple tools such as Excel and Business Objects
• Proven ability to produce accurate work within a fast-paced environment
• Focussed and committed with a keen eye for detail
• Ability to communicate effectively in both written and verbal formats to various levels including Board level if required.
• Ability to challenge the norm and the confidence to suggest improvements in a constructive manner
• Ability to work well within a dynamic, high delivery team that work to a common goal
• Ability to cope under pressure and deliver multiple tasks in deadline driven environment

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Collections & Recoveries Specialist Advisor

Full Time Fixed Term Contract until October 2025 & Full Time Permanent Opportunities available

Milton Keynes (Hybrid)

Salary from £26,000 - £30,000 per annum dependant on experience

Benefits: Company Car Scheme, discretionary bonus, generous pension, 2 loan cars for friends and family, 27 days holiday in addition to statutory bank holidays plus much more!

Closing Date - 2nd December 2024

Are you an experienced Customer Services Professional looking for a new position? Do you have experience in dealing with vulnerable customers or dealing with complex complaint cases? If you are thorough in your approach with an investigative nature whilst being able to empathise with the customer, we want to hear from you.

The application process for this role will involve and online application followed by an Assessment Morning at our offices in Tongwell, Milton Keynes.

As a Collections & Recoveries Specialist Advisor at Volkswagen Financial Services you will benefit from being part of a great team, representing iconic brands and driving your very own VW Group company car!!

We are a customer focused regulated business and comply with the FCA and Consumer Duty standards. Our priority is to ensure that our customers who display characteristics of vulnerability receive fair and appropriate support.

In the role of Collections & Recoveries Specialist Advisor you will a subject matter expert and provide good customer outcomes by managing a large number of complex cases. You will be talking to our most vulnerable customers identify risks and taking ownership to proactively support their needs. Using your expert knowledge, interpersonal and influencing skills you will strive to deliver on good customer outcomes whist meeting the business need. We are looking for new colleagues who are not only able to deliver excellent customer service to our most vulnerable customers but also able to handle complex investigations, root cause analysis and make independent remediation decisions taking into account not only the customers needs but also the businesses.

About the role:

• Caseload management of complex matters. Working with vulnerable customers and managing complex cases to achieve the best outcome for all parties. This may require thinking outside the box to provide Tailored support for individual customer needs
• Handling customer dissatisfaction in an appropriate and professional manner and adhering to our complaints/escalation process. Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint.
• Identifying and driving improvements to maximise the identification of and service to vulnerable customers.
• Take ownership to investigate customer circumstances and root cause analysis, considering all options available
• Be an escalation point for complex issues whilst demonstrating empathy, compassion and negotiation skills
• Take ownership for key processes to ensure they are managed within the service levels agreed
• Management of the arrears process and work with third parties Stakeholder management which includes close working relationship with Operational Compliance Managers, Training, Root Cause, Optimisation Leads and Quality Assurance Team, external solicitors, repossession agents and debt collections agencies where appropriate.
• Guide customers through a range of processes using various communication channels (e.g. Telephony, White mail and E-mail). Supporting customers who are facing financial and personal difficulties over the telephone and via written communication to effectively understand their individual circumstances.
• Continually review customer circumstance to make informed decisions
• Escalate highly complex queries that cannot be resolved at first instance

Skills and Experience Required:

• Proven customer services experience ideally within financial services but not necessary, we will consider other customer service experience.
• Competent in using multiple systems including MS Office, CRM and telephony systems
• Excellent written and verbal communication skills
• Ability to work to service levels and quality measures.
• Confident in talking to customers and managing complex cases
• Excellent negotiating and influencing skills
• Ability to work under pressure within a deadline environment
• A clear understanding of the FCA regulations and vulnerable customer guidance
• Demonstrates emotional intelligence, resilience and empathy
• Strong teamwork skills whilst maintaining individual workload

What's in it for you?

The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us. For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Full Time Permanent opportunity working 35 hours per week with one day minimum in our office in Milton Keynes however, you need flexibility to do more than this and it's beneficial for you and your learning to be in more frequently than this

What's in it for you? salary from £27,590, company car, healthcare, pension, discretionary bonus, 27 days holiday in addition to a bank holidays + lots more through our benefits portal

Would you like to join us as a Junior Software Engineer? You can join the team and support us on our journey of re-architecting our legacy applications into a modern, cloud hosted finance platform. You will be working within a supportive team who will look to develop you and your skills so, if you have already started in a role like this our team will help you to take your Software Engineering career to the next stage

This is what one of our previous Junior Software Engineer's had to say about their role:

"I enjoy my work as a Junior Software Engineer. The team is super supportive and has a ton of experience which makes learning a breeze. There's always something new to pick up and I enjoy collaborating with different people across the business every day."

This exciting opportunity offers the chance for you to work for a fantastic brand and to help shape our digital future

Closing date will be Friday 29th November

About the role

As a key part of the scrum team, you will help to reshape the company's core products, working on green and brownfield solutions using the latest technologies

You will play an important role in the product lifecycle, contributing to design, from development to delivery through our automated deployment pipelines

About you

You may have already started your Software Engineering career, you're a good communicator, great collaborator with either commercial experience of C# / .net or a strong relevant degree e.g., Computer Science / Software Engineering (minimum 2:1) and a desire to work in our tech stack. You will have strong problem-solving abilities and an unquenchable thirst for knowledge

Tech Stack

• C# .Net Core
• Typescript
• React
• Web API
• Kubernetes / Docker / Rancher / Istio
• AWS / Azure
• GIT
• SQL / NoSQL

Working Principles

• REST
• SOLID
• TDD
• Agile / SCRUM
• CI / CD
• DevOps

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Full time permanent opportunity

In this team we have started to work 2-3 days in the office in Milton Keynes which works well and would be expected of you too

Closing Date is the 13th December

What's in it for you?

Salary up to £59,000 Company Car scheme with a car worth up to £48,250 and 2 family members can take advantage of our loan car scheme, discretionary bonus, healthcare, pension and 27 days holiday in addition to statutory bank holidays plus much more!

Fantastic opportunity to join us and support our company wide data initiative as a Data Engineer. You will develop, construct, test and implement data structures - such as data warehouses. The data is intended for data initiatives, including decision led analytics and operational use

You'll be responsible for delivering against the company-wide data strategy, using iterative solutions to demonstrate the future capabilities of data engineering. Utilising a unique set of skills and applying innovative approaches to data preparation, this role is expected to optimise and prepare current data structures to satisfy business outcomes, plus work closely with the data working group to architect VWFS' future data target state. You will lead on data initiatives and ensure optimal data delivery architecture is consistent throughout ongoing projects. You will be key in building and managing the data pipelines that enable efficient and reliable data integration, transformation, and delivery for all data users across the enterprise

Knowledge and experience you have that enables you to add value:

• You bring advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Modelling, building and optimising 'big data' data pipelines, architectures and data sets
• Stakeholder management and strong communication which means you get to the root of a problem and ensure the correct priority and resources are available to resolve the issue
• Strong communication skills and you can present complex data and arguments in a way that is accessible to everyone
• Performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Proven experience in Data Engineering and BI development, building processes supporting data transformation, data structures, metadata, dependency and workload management
• A successful history of manipulating, processing and extracting value from large disconnected datasets
• Working knowledge of message queuing, stream processing, and highly scalable 'big data' data stores
• Supporting and working with cross-functional teams in a dynamic environment
• Strong Enterprise Data Management skills across data engineering
• Ability to resolve issues through strong problem solving skills: root cause analysis; engaging people from multiple business areas and IT teams
• Excellent project management and organisational skills
• You have a tenacious approach, you're focused and determined to get the job done effectively, overcoming any challenges you encounter
• If you also had previous experience in Financial Services, Automotive Finance or retail consumer finance (B2C) and Agile certification this would be a great advantage

Tech Skillset essentials you must have:

• Expertise in ETL/ELT with industry standard tools: Informatica IPS/Cloud and SAP Data Services
• A high level skill in data reporting: SAP Business Objects with ability to support our business or data consumers for their reporting and business needs
• A high level of knowledge and experience in SQL - preferably PL/SQL
• Experience in Tableau and knowhow of Power BI and Qliksense
• Proven experience of building data models, doing end-to-end Data Engineering and reporting working with diverse stakeholder(s).
• You have knowledge and experience of Python - supporting Data Engineering or Data Science and Insights team
• Training or Certification in any of the above Tech Stack or in Enterprise Data Management would be seen as a plus

It would be great if you had these too but not essential:

• Other data tools: Hadoop, Spark, Kafka and so on
• Relational NoSQL databases, including Postgres and Cassandra
• Knowledge and experience of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc
• AWS cloud services: EC2, EMR, RDS, Redshift
• Stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Java, C++, Scala, etc
• Strong Machine Learning, AI and Data Mining skills working with structured and unstructured dataset.

This is what you will be doing:

• You'll coach and upskill the Business Information (BI) Development team to enable the use of unique innovative data preparation methods, to increase readiness for future target states
• Design and develop data pipelines that extract data from various sources, transform it into the desired format, and load it into the appropriate data storage systems
• Demonstrate data preparation methods enterprise wide, giving insight into the future capabilities required to move the company forward, as aligned to strategic data goals
• You will mentor junior members of the BI Development team to ensure their skills are kept up to date in line with the latest standard BI development techniques
• Define and support creating and maintaining optimal data pipeline architecture to allow development teams to deliver solutions sooner and safer
• You're responsible for assembling large, complex data sets that meet functional / non-functional business requirements
• Lead the Identification, design, and implementation of internal process improvements to allow better value sooner through increased throughput of new developments
• Act as technical lead in automating manual processes, optimising data delivery and re-designing infrastructure for greater scalability within the data environment
• You'll lead the development of the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Structured Query Language (SQL) and Amazon Web Services (AWS) 'big data' technologies
• Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Work with stakeholders including Product and System teams and Data Scientists in HQ to assist with data-related technical issues and support their data infrastructure needs
• Ensure VWFS UK data is kept separated and secure across national boundaries through multiple data centres and AWS regions
• Create data tools for Data Analysts and Data Scientists that assist them in building innovative and commercially valuable products
• Collaborate with the IT Architecture team to ensure adherence to systems architecture roadmaps
• You'll assist the BI Manager and Data & AI Technical Product Owner with planning workloads and backlog prioritisation
• Ensure knowledge transfer relating to new pipeline architecture and tools to the Business Intelligence and Analytics team, Application Management Services (AMS) Support and other stakeholders where required

What's in it for you?

A salary up to £59,000 subject to experience and working 35 hours per week. You'll also receive an excellent benefits package including tax efficient company car from day one, 2 additional vehicles for family members after 6 months, annual discretionary bonus and salary review, 27 days holiday with the option to purchase more, access to various health & wellbeing services, private medical insurance after 6 months as well as career progression, professional development and access to LinkedIn Learning

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can