Total 33 job vacancies in Burton-On-Trent, Staffordshire, DE14 2WP

Please see attached the Job Description and Personal Specification for a detailed view of the roles and responsibilities, or contact Harriet, Ward Manager on 01782 675314 .

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager, Debbie Tomlinson using the below contact details.

Key Areas/Tasks To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. To contact patients via the telephone to book their outpatient appointment in accordance to Trust targets. To set up ad hoc outpatient clinics as and when this is required. Communicate tactfully with patients to book an appointment, answering any non medical questions the patient may have regarding their outpatient appointment. Monitoring the number referrals received and escalating any capacity issues to the Directotate to comply with waiting time targets. Ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly. Emailing any appropropriate information to patients regarding their appointment Taking direction from the Directotate when booking patient appointments. Manaully uploading the patients referral and any other relevant information from E-referral onto Iportal in readiness for the patients outpatient appointment. Communicate with patients and their relatives who are telephoning to update their personal details and change or cancel appointments. Deal with enquiries where there may be barriers to understanding. Should have GCSE Maths and English (grade C or above), or equivalent qualifications, or have at least 1 years experience in a customer service environment. Required to maintain and keep current the skill sets required for the post Knowledge of Trust systems, E referral (RAS), Careflow, Patient administration System Somerset and iPortal. Knowledge of Outpatient procedures and processes Good working computer based knowledge and practical ICT skills. Keyboard skills including Excel, Word & Microsoft Outlook. Navigation across multiple internal systems At least 1 year working in a patient environment including customer service Answer telephone queries from patients and relatives and will ensure all patient demographics are correct on any contact with patients. Resolves issues relating to appointments, or any general enquiries. Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic. Be responsible for ensuring that the nhs.net email account is monitored on a daily basis. Plan their own tasks to meet service requirements. Ensuring that all new referrals received are logged ensuring a high level of accuracy on Careflow within the required timescales as per the Access Policy. Input data onto Careflow other Trust systems and software. Provide non-clinical advice, information to patients and relatives May be responsible for first line complaints Follow Standard Operating Procedures where appropriate and Trust Policies as appropriate. The post holder will be responsible for completing their mandatory training annually as required. The post holder is required to ensure their own work area is kept clean and tidy. Have a personal duty of care in relation to equipment, resources and maintain stock control. The post holder will demonstrate duties to less experienced/new staff including trainee clerical officers on rotation. The post holder will search for patients using Careflow to ensure the correct patient is identified and correcting patient demographics when incorrect. The post holder is expected to employ tact and diplomacy with all patients and staff when dealing with problems encountered and to refer to a supervisor if necessary to resolve issues beyond their capabilities. The post holder will be sitting for data input for prolonged periods of time. Requires concentration with regular interruptions during the working day. The post holder may have to deal with irate patients/customers, i.e. complaints over the telephone. The post holder will occasionally be exposed to emotional or distressing circumstances and referring to a supervisor when necessary. Will be working with a computer screen throughout a proportion of the day. To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.

Please see attached Job Description and Personal Specification for a detailed view of the roles and responsibilities or contact Lena Russell, Ward Manager on 01782 676157

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Oluchi Okeke

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please see contact information details

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

To undertake through each patients individual care plan, those duties delegated by the Team Leader and Case Manager, which the Health Care Assistant has been trained and is competent and confident to perform. These tasks include: - Re-assess patients in receipt of products from the Trust as delegated by SpecialistNurses. Provide support for patients and carers. Be competent in undertaking urinalysis, and obtaining urine specimens. Assist/advise in the completion of bladder charts (frequency and volume diaries). Communicates very sensitive condition related information to patients and relatives with empathy and reassurance. Record personally generated patient interactions and interventions and update them as agreed and instructed. Recommend products as agreed, To deal as appropriate with unpleasant conditions such as exposure to body fluids. Undertake drainage of residual urine (female patients), ( once competency is achieved) Provide emotional care for patients within your specialist sphere of work. In the course of your clinical work provide appropriate help to patients who require physical assistance. Organises own workload in conjunction with team and Trust requirements. Use a computer tablet remotely for all patient records. Record data and evidence of activity as requested via Systm One Provide teaching informally on a one to one basis ie to patients/carers Interpret the combined results from urinalysis, portable bladder ultrasound and bladder charts (frequency and volume diaries), seeking advice from colleagues as appropriate. The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our 5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

This is a Generalist Band 5 post with clinical responsibility for assessing, diagnosing and managing identified speech, language and communication delays/disorders in different community settings. Advise and support parents/carers in their understanding of the communication difficulties diagnosed and the clinical decision made relating to treatment options that are offered. The post offers the opportunity for active contribution to team working. For further information relating to this position please refer to the attached job description and person specification.

Undertake a patient facing and patient supporting role to ensure effective medicines use, through shared decision-making conversations with patients. Carry out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews, processing prescription queries and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively. Support, as determined by the GP Lead and Clinical Pharmacist, medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, reviewing medication upon discharge / admittance. Provide specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information and help in tackling local health inequalities by identifying and referring patients to the Care Co-ordination Team. Take a central role in the clinical aspects of complex drugs and shared care protocols and liaising with specialist pharmacists for more complex patients. Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing. Assist in the delivery of medicines optimisation, management incentive schemes and patient safety audits. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. This will be achieved through undertaking clinical audits (e.g. use of antibiotics). Supporting quality improvement measures and contributing to the Quality and Outcomes Framework and locally commissioned enhanced services. Supervise practice reception teams in sorting and streaming general prescription requests, so as to allow GPs and Clinical Pharmacists to review the more clinically complex requests. Provide training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS) to the administration team. Perform medicines improvement work to maximise safe, cost-effective best practice in prescribing under the supervision of the GP or Clinical Pharmacist. Liaise with clinicians and administrative staff to resolve medicine-related queries. Support the Clinical Pharmacists in Structured Medication Reviews (e.g. organise necessary monitoring tests before SMR). Support medicine reconciliation of patients whose care is transferred back into primary care in a timely and effective manner liaising with patients and other providers to ensure patients receive appropriate medication post discharge. Assist Clinical Pharmacists with any searches, data collection and medicine safety tasks. Implement changes to medication that result from CAS/MHRA alerts, product withdrawal and other local/national guidance. Work collaboratively with the Practice team. Develop relationships and work closely with community, hospital and MMT pharmacy colleagues and the wider health system. Participate in practice meetings, patient participation groups and other local meetings to improve engagement with the role of pharmacy technician.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

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Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

The post holder will to assist in the provision of a high quality, patient centred service by communicating and working effectively with all colleagues within the Bowel Cancer Screening service, as well as other departments and external service users, e.g. liaising with the regional hub, screening participants, GPs and hospitals, maintaining confidentiality at all times. Develop and maintain effective channels of communication within the administrative and wider screening team, engaging staff at all levels of the organisation in participant care. Actively manage barriers to communication across levels of responsibility to contribute towards a positive outcome for screening participants. Produce accurate and complete records of communication consistent with internal policies and National programme guidance. Post holder must demonstrate the English language proficiency. Arrange colonscopy appointments, escalating any capacity issues and inputting patient and procedure details onto Trakcare and Medilogik systems. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment were appropriate. Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP standards, following local and national guidelines. Conduct potentially sensitive telephone calls to patients in order to arrange Post Investigative Appointments (PIA), as requested by the Specialist Screening Practitioner team (SSP). Ensure accurate data collection, collation and in-putting, and preparation of basic data reports. Responsible for delivery and collection of prescriptions from Pharmacy. Process confidential or sensitive patient documentation, responding to requests to compose, type and print correspondence as necessary. Collate and input patient information onto the Open Exeter system (BCSS). Assist in monitoring Capacity and Demand within the Bowel Cancer Screening Programme, highlighting shortages where appropriate and arrange for rooms/lists to be handed back to the symptomatic service when required. Be responsible for the preparation of case notes and assessment packs for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users. Responsible for the locating, tracking, collecting and returning of case notes, using appropriate technologies and procedures and guidelines. Assist in carrying out a monthly case note audit. Act as the first point of contact for the Programme hub, patients and the team members, using initiative to resolve queries in a professional manner. Ensure all incoming calls are redirected appropriately and are responded to in timely manner. Monitor and prepare data sets for positive assessment appointments. Arrange interpreters as required and ensuring screening staff receive up to date clinic lists. Maintain BCSP surveillance waiting lists, ensuring referral pathways are adhered to. Action surveillance alerts on BCSS system, generating health check forms. Escalate Trakcare alerts to the screening team Participate in the reviewing and updating of departmental work instructions, as required by BCSP Management. Assist the BCSP Lead Administrator and Programme Manager in the training of new staff members. Work independently and flexibly to ensure that all work tasks are carried out to a high standard of quality that meets all departmental and organisational requirements for information governance, data protection and ensure compliance with processes to facilitate achievement of QA Standards.