Total 23 Contract job vacancies in LOC043 College of Health Careers

該職位的目標

將負責澳洲和紐西蘭的運輸業務。也將負責公司營運的所有運輸管理流程。

主要任務

• 管理散裝和包裝不同運輸方式的運輸作業（進站、出站）。
• 評估、監控和改善第三方服務提供者的績效，處理不合格的服務問題；參與並支持第三方服務提供者的選擇。
• 根據市場調查和業務回饋優化運輸流程，以滿足客戶和公司的要求。
• 車輛安置服務提供者的協調和管理。
• 追蹤向客戶交付產品（監控運輸車輛、貨運）
• 確保運輸安全。
• 根據公司標準每月評估服務提供者的績效。
• 訂單管理的協調與管理。
• 確保及時將貨物交付給客戶。
• 在發生事故時與環境、健康安全、保險和服務提供者進行協調。
• 確保專用車輛的使用。
• 保險管理（提高保險理賠和追償），包括。管理服務提供者的恢復。

最低教育程度和資格：

• 研究生、研究生文憑或供應鏈優先
• 2 - 6年供應鏈經驗

技術和專業知識：

• 具有 SAP（訂單到現金/運輸管理）流程的實務經驗將是優勢
• 有化學工業經驗者優先。
• 需要對第三方物流 (3PL) 服務提供者等的運輸市場運作有廣泛的了解。
• 對次區域相關業務部門和職能的產品/服務有充分的了解
• 卓越的服務能力。
• 核心技能包括；具備創業動力，發展自我和他人，表現出以客戶為中心，並合作取得成就。
• 與工作相關的首選技能；團隊合作、市場意識和對細節的關注。

津貼和福利

• 員工股權

主要任務：

• 透過確保準確性、完整性和及時性方面的交付品質來提供商業報告服務：
• 維護並確保物料台帳、庫存計價、生產計畫預算、公司內部轉移定價、成本中心核算、固定資產和項目核算等主資料及時、準確。
• 維護並確保物料分類帳中包含的所有物料的每月標準和實際價格計算及時、準確地進行，並具有正確的庫存評估。
• 維持並確保估算和年終庫存評估及時準確地遵循公司的集團指導方針。
• 維護並確保修訂和年終生產計劃預算按照公司集團指導方針及時、準確地執行。
• 為了維護、審查並確保每月成本中心、週期分配和 FICO 對帳分析及時、準確地進行。
• 固定資產、項目會計交易和非貿易業務交易的審查和分析
• 及時、準確地執行月末結帳和年終結帳活動。
• 及時準確地分析物料台帳中所有物料的成本變動、非分配價格差異。
• 對固定和可變製造成本和產能利用率的計劃和實際比較進行分析和評論。
• 進行業務分析，並就物料分類帳、庫存評估、生產計畫預算、公司內部轉移定價、成本中心會計等所有事項向客戶和控制單位提供建議。
• 透過與相關利害關係人合作解決疑問和問題，排除並解決與業務報告流程相關的問題。
• 作為公司內部客戶的業務合作夥伴，與客戶建議並討論可行的解決方案。
• 根據需要充當經理日常任務的後備人員，並在分配時履行其他職責。
• 參與任何合規性審計並回應審計詢問。
• 確保及時更新所有工作文件和流程，以滿足內部控制框架的要求。
• 確保遵守公司的指導方針和政策、財務報告合規要求、當地法規和法定要求。
• 為業務報告高階經理、經理、區域流程專家和主題專家領導實施專案措施做出貢獻和支持。
• 支援業務報告團隊的全球金融轉型 (GFT) 舉措。
• 協作和支援當地對應團隊、服務管理團隊、區域和國家控制人員、工廠人員和其他財務服務工作流程。
• 推動轉型和遷移項目，並支援團隊策略計劃。

要求：

• 金融和會計或商業研究大學學位
• 特許或認證專業會計師或同等學歷。
• 至少 2-5 年財務和會計職能經驗，最好是商業報告。經驗較少的有能力的候選人相當多。
• 在跨國公司、共享服務中心或馬來西亞上市公司工作的經驗將是一個優勢。
• 了解並瞭解業務報告和其他會計職能。
• 必須了解並理解 SAP S4 Hana。
• MS Office 工具的知識與經驗。
• 熟練英語和其他語言，具有良好的溝通能力。
• 這是一個為期 1 年的合約職位，可轉換。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

Job Brief:

As Customer Service Representative, you may be assigned to different contact centre projects, campaigns be it inbound or outbound as and when demanded by the business of the Company where you are deployed to work. The itemised list above is by no means exhaustive, and your Job Description may vary from time to time depending on business needs. 

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users.
11. Communicate effectively with team members and users.
12. Always motivate team members to perform better.
13. Conduct interviews when hiring is required.
14. Act as subject matter expert.
15. Generate relevant reports for operational discussion and analysis.
16. Handle escalations if required. Manning of escalation queues.

Job Requirements:

1. Possess a Diploma or Degree in related fields.

2. Minimum 2 years of experience as Team Leader in a contact centre environment.

4. Must be able to supervise, train, coach & motivate a team.

5. Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.

6. Must be a critical and analytical thinker.

7. Excellent communication and writing skills in English, Mandarin and Cantonese is mandatory.

8. Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.

9. Able to multitask, work independently with minimal supervision.

10. Proficient in Microsoft Office applications and experience working with CRM systems.

Job Responsibilities:

• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders.  
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation. 
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback.  
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary.  
• Ensure all communications adhere to company standards and guidelines, maintaining a positive and helpful tone in all interactions.  
• Document user feedback and suggestions, categorize them for analysis, and escalate critical issues or trends to relevant teams for further review.  
• Review and process new driver applications, ensuring all required documents meet company standards. 
• Verify documentation provided by drivers and update our system with new vehicle details promptly. 
• Ensure all vehicles are adequately insured by coordinating with drivers, processing renewals and updates in a timely manner. 
• Authenticate driving and vocational licenses provided by drivers, conducting necessary checks in collaboration with relevant authorities. 
• Maintain adherence to Hong Kong regulations and company policies, staying updated on changes affecting driver qualifications and vehicle requirements. 
• Maintain detailed records of compliance activities, audits, and corrective actions taken, ensuring documentation is up-to-date and accessible for regulatory inspections. 

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous. 

We are looking for an enthusiastic Telesales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Job Requirement:

• To promote company products & services to prospective customers.

• Update customers with monthly promotions and campaigns. 

• To achieve monthly target sets by the Company. 

• Contributes to team effort by accomplishing sales targets which are required by the management

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Job Requirements:

• Candidate should possess an SPM, Diploma / Advanced Diploma, bachelor’s degree, or equivalent in any field.
• Preferably at least 1 year of related working experience in a Telesales/Collection
• Experience in doing outbound calls.
• Both fresh graduates and experienced applicants are welcome
• Able to work independently in a fast-paced environment.
• Good team player, positive attitude, and eager to learn.
• Fast learner and able to adapt to changes.
• Ability to multi-task, prioritize and manage time effectively.
• Demonstrate teamwork all the time.
• Willing to work under pressure.
• Open for Malaysian, full-time job with renewable 1-year contract.