Total 33 Others level Administrative / Clerical job vacancies in Banbury, OX17 3DZ

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

We are looking for enthusiastic and motivated people to join us to help deliver a professional and high performing business and administrative support service based within our Bellshill locality based social work team.

If successful in your application, you will have an opportunity to join one of our dedicated resource teams who undertake a varied and diverse range of admin tasks. This can include dealing with enquiries from the public and partner agencies; inputting and extracting data from IT systems and databases; preparing letters, reports etc; cash handling and organising and minuting meetings.

You should have some knowledge or experience of working in an office environment and be able to demonstrate good organisation, communication and interpersonal skills. A working knowledge of working with IT systems including Microsoft software packages and the ability to maintain a high degree of confidentiality regarding all aspects of work are essential.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Due to increased activity we have a number of exciting roles available within bank

Does flexibility in your work hours appeal to you? Are you available to work a minimum of 6 weeks over a 6 month period (on average)?

Queen Victoria Hospital is looking to increase the amount of people available to work across a number of administrative areas to help support our full time workforce continue to deliver an excellent service to the local community of East Grinstead.

Dependent upon your skills and experience, you could be asked to work anywhere within the Trust, from covering Reception in our World Class Burns Unit, to providing admin support in one of our Office based Teams. No two assignments will be the same, and can vary from working from one day in a department up to covering a placement of several weeks. We are looking to recruit Admin Staff who can offer a minimum of 3 full days per week.

These roles suit a range of skills and experience, from those just looking to start a career in administration to experienced and trained Medical Secretaries with thorough knowledge and expertise in a clinical setting.

Important information about your application form
An application form is the first time we will get to know what experience you have had, what you want to do and what you can bring to QVH.

As the first part of the shortlisting process we will be evaluating the quality and content of your personal statement, giving examples and evidence where possible against the essential criteria in the attached Job Description.



Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

If you are invited to interview you will be advised of any tests you will be required to complete as part of the selection process.

Responsibilities include:
• Establish and maintain electronic and manual filing systems
• Inputting and manipulation of data into relevant computer databases, creating documents, including lists and operational information for internal and external clients
• Administrate and process paperwork within structured ways of working
• Make routine and prioritised appointments either face to face or over the telephone with a diverse customer base where communication barriers can be unique to individual customers.
• Respond to internal and external enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits
• Plan and prioritise completion of daily tasks with the possibility of frequent interruptions which can re-prioritise daily workloads
• Organise daily tasks (and weekly activities), ensuring team members are aware and updating supervisors, including any work handovers to support business continuity
• Report any issues and / or concerns to supervisor, including task awareness, as appropriate
• To follow Trust standard operating procedures for the type of work assigned to
• To action any post, telephone, e-mail or written requests as instructed or in line with operating
procedures
• To staff clinical reception desks, providing general assistance to team-members and the public in a positive and friendly manner


This advert closes on Sunday 17 Nov 2024

If you are invited to interview you will be advised of any tests you will be required to complete as part of the selection process. Responsibilities include: Establish and maintain electronic and manual filing systems Inputting and manipulation of data into relevant computer databases, creating documents, including lists and operational information for internal and external clients Administrate and process paperwork within structured ways of working Make routine and prioritised appointments either face to face or over the telephone with a diverse customer base where communication barriers can be unique to individual customers. Respond to internal and external enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits Plan and prioritise completion of daily tasks with the possibility of frequent interruptions which can re-prioritise daily workloads Organise daily tasks (and weekly activities), ensuring team members are aware and updating supervisors, including any work handovers to support business continuity Report any issues and / or concerns to supervisor, including task awareness, as appropriate To follow Trust standard operating procedures for the type of work assigned to To action any post, telephone, e-mail or written requests as instructed or in line with operatingprocedures To staff clinical reception desks, providing general assistance to team-members and the public in a positive and friendly manner

Liaison with Nursing and Diagnostic Imaging support services to QVH and off-site clinics. Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal with correspondence making use of IT, i.e. email, internet and intranet, using initiative and discretion to prioritize. Deal with all telephone calls promptly and courteously with an empathetic approach. Respond sympathetically to individual needs within resources available. Type clinic letters from digital dictation to meet Trust guidelines on responses. Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date. Prioritise results needing urgent attention and chase for results where needed. Co-ordinate and monitor patients that require follow up tests to ensure the tests and results are obtained wherever possible. Ensure an audit trail in the patients notes is kept. Co-ordinate matters arising from clinical appointments and arrange further referrals/ investigations as directed. This includes liaison with external trusts conducting interventional/diagnostic procedures and the tracking of these patients through their pathway ensuring that interventional/ diagnostic reports are available for Clinicians review prior to or for patient follow-up appointments. Responding to the requests of the Patient Access team regarding Oncology and RTT18 queries and/ or input clinical outcomes for clinics. Planning of Consultant operating lists. Book appointments for patients for the services as required onto Patient Care. Manage patients expectations when booking appointments and advising them of updates. Monitor clinics to ensure that they are fully utilized and ensure full clinics wherever possible. Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral. Schedule all diagnostics that are required for each clinic type in a time effective order to ensure the patients receive an excellent service from QVH. Ensure there are regular reviews of all the outstanding patients in the service to ensure patients are seen in the timescales allowed. Support the Service Co-ordinator with gathering monitoring data for the service as required. Create and maintain patient case notes in preparation for outpatient consultation clinics, working closely with medical records departments where necessary. Ensure patient case notes are stored, tracked and archived according to Trust guidelines. Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures. Arrange for notes/ referrals/ equipment for triage, dictation equipment and clinical supplies to be transported to/ from off-site clinics. Actively participate in Departmental meetings as required. Where required assist in maintaining stationery/ equipment stock control for the department. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. Assist with the supervision of temporary or new secretaries when covering for holidays and sickness. Follow the QVH Trusts guidelines on confidentiality. Ensure a professional image of QVH and the service is maintained at all times.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

We are looking for enthusiastic and motivated people to join us to help deliver a professional and high performing business and administrative support service based within our Bellshill locality based social work team.

If successful in your application, you will have an opportunity to join one of our dedicated resource teams who undertake a varied and diverse range of admin tasks. This can include dealing with enquiries from the public and partner agencies; inputting and extracting data from IT systems and databases; preparing letters, reports etc; cash handling and organising and minuting meetings.

You should have some knowledge or experience of working in an office environment and be able to demonstrate good organisation, communication and interpersonal skills. A working knowledge of working with IT systems including Microsoft software packages and the ability to maintain a high degree of confidentiality regarding all aspects of work are essential.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal with correspondence making use of IT, i.e. email, internet and intranet, using initiative and discretion to prioritize. Deal with all telephone calls promptly and courteously with an empathetic approach. Respond sympathetically to individual needs within resources available. Type clinic letters from digital dictation to meet Trust guidelines on responses. Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date. Ensure an audit trail in the patients notes is kept. Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics. Book appointments for patients for the services as required onto Patient Care. Manage patients expectations when booking appointments and advising them of updates. Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral. Support the Service Co-ordinator with gathering monitoring data for the service as required. Ensure patient case notes are stored, tracked and archived according to Trust guidelines. Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures. Actively participate in Departmental meetings as required. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. Follow the QVH Trusts guidelines on confidentiality. Ensure a professional image of QVH and the service is maintained at all times.

We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department.

The successful candidate will ideally have a medical secretarial background with strong computer skills including audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload. The candidate will work as part of a large efficient and effective busy and friendly team, to ensure patients receive the best possible care in a timely manner.

Knowledge of the use of a variety of digital systems is desirable but not essential as full training will be provided.

The main duties of the role include; secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.

The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired.

To provide full secretarial and administrative support to the Plastics Department.

To work flexibly and sensitively with other disciplines both on and off the QVH site.

To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.

To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.

To communicate sensitively and appropriately with patients suffering from serious illness.

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Please see the attached Job Description and Person Specification document for full details of the role.


This advert closes on Thursday 19 Sep 2024

Please see the attached Job Description and Person Specification document for full details of the role.

Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal with correspondence making use of IT, i.e. email, internet and intranet, using initiative and discretion to prioritize. Deal with all telephone calls promptly and courteously with an empathetic approach. Respond sympathetically to individual needs within resources available. Type clinic letters from digital dictation to meet Trust guidelines on responses. Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date. Ensure an audit trail in the patients notes is kept. Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics. Book appointments for patients for the services as required onto Patient Care. Manage patients expectations when booking appointments and advising them of updates. Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral. Support the Service Co-ordinator with gathering monitoring data for the service as required. Ensure patient case notes are stored, tracked and archived according to Trust guidelines. Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures. Actively participate in Departmental meetings as required. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. Follow the QVH Trusts guidelines on confidentiality. Ensure a professional image of QVH and the service is maintained at all times.

Job responsibilities Assisting the medical secretaries in their role, by support in the following areas as well as cover for annual leave and sickness. Communicate effectively and efficiently with patients and staff alike in a timely, professional and appropriate manner. Use the surgery EMIS and Lexacom systems to type referral letters, reports and any associated documents in a timely manner prioritising urgent and 2 week waits. Process referrals via the eRS system, being aware of rejected referrals or responses back from the eRS system from the worklist section of eRS. Send any eRS information to the patient with hospital leaflet via text message and email if possible, if not post Process 2 week waits as a priority, making sure 2 week wait leaflets are texted/emailed or posted 1st class to patient. Process Advice and Guidance (A&G) requests including photos or information if necessary. Keep e-referral book up to date, check outstanding referrals are processed within a timely manner so they are not delayed on the eRS system. Check that we have had responses to A&G requests and if not chase on the A&G system. Check A&G responses a few times a day and process their responses. Check eRS rejected/outstanding referrals on eRS system. Check TASKS regularly throughout the day particularly for URGENT ones as some GPs do referrals via TASKS and not via a dictation. Check DOCMAN inbox (only when secretary is on annual leave). Use other admin staff for ADHOC chasing tasks received including DOCMAN tasks. Check emails constantly throughout the day. If they are for a GP to action copy and paste to EMIS notes and send an URGENT TASK to GP advising them of the email. Let the sender know that the GP will be in touch in due course. Forward any emails that are letters for GPs to the scanners for work flowing, if urgent action required forward to administration.

Hi, my name is Tiago. Can you help me live life to the full?

I am looking for a personal assistant to join my team. I am a typical young adult with a wicked sense of humour and I lead an active life. I like to hang out with my friends and play XBOX and Dungeons and Dragons; when you’re gaming, you’re free of your limitations. I study Games Development and Coding at college. I sometimes find my cerebral palsy annoying, but I try to stay positive and persevere to overcome challenges. I live in a spacious house, adapted to my needs with a well equipped room and an automatic vehicle for my personal assistant team to use on shift.

Have a look at this video to see me in action:

https://youtu.be/LpGWUovFXf4

Hours: Up to 30 hours per week (to be discussed in interview)

Shifts:

Before/after college
Evenings
Weekends
College half terms/holidays
Bank Holidays
Overnight live-in shifts (this is an on-call sleep in)
Hourly Rate:

£15.00 - Monday – Friday
£17.00 – Saturday/Sunday
Essential Requirements:

Must be able to drive and hold a full UK Driving Licence
Must be comfortable around my assistance dog.
Must live in Banbury or surrounding area(s) or willing to commute.
Duties:

Personal care
Moving and handling
Supporting me with my college work
Supporting me to arrange social time with my friends
Follow my therapy routines and programs
Assist me with using my specialist technology and equipment to support my speech, physical, social, and educational needs.
To support me with my assistance dogs’ daily care
Domestic tasks around my house
Medication administration
Assisting me on overnight stays away from my family home.
The role will involve you working with my family, team leader, therapists and other support workers. Although the role does include working alongside other members of my support team, the role is mostly 1:1 working. This position requires you to work and conduct yourself in a professional manner.

This job will suit somebody with a positive attitude towards inclusion. You will need to be physically able to carry out my therapy program and be confident using assistive technology (with training).

This post will be subject to an enhances DBS check and two references.

As an individual employer, I do not offer sponsorship.

You must have a minimum of 1 year remaining on your right to work.

My vehicle insurance does not allow international driving licences.

I ask all of my support workers to take advantage of the flu and Covid-19 vaccinations, which are offered to frontline workers as a priority group.

Job Types: Full-time, Permanent

Pay: £15.00-£17.00 per hour

Expected hours: No more than 30 per week

Additional pay:

Performance bonus
Benefits:

Additional leave
Casual dress
Company pension
Free flu jabs
Free parking
On-site parking
Schedule:

Day shift
Holidays
Night shift
Weekend availability
Language:

English (required)
Licence/Certification:

United Kingdom Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/08/2024

Reference ID: TdS-sw8

Liaison with Nursing and Diagnostic Imaging support services to QVH. Maintain close and collaborative working relationships with the Service Co-ordinator and other administrative and clinical staff. Maintain effective manual and computerised systems to ensure accurate and timely delivery of information to clients and professionals. Deal with correspondence making use of IT, i.e. email, internet and intranet, using initiative and discretion to prioritize. Deal with all telephone calls promptly and courteously with an empathetic approach. Respond sympathetically to individual needs within resources available. Type clinic letters from digital dictation to meet Trust guidelines on responses. Ensure clinic letters are sent out to GP within agreed timeframe of the clinic date. Prioritise results needing urgent attention and chase for results where needed. Co-ordinate and monitor patients that require follow up tests to ensure the tests and results are obtained wherever possible. Ensure an audit trail in the patients notes is kept. Co-ordinate matters arising from clinical appointments and arrange further referrals/ investigations as directed. This includes liaison with external trusts conducting interventional/diagnostic procedures and the tracking of these patients through their pathway ensuring that interventional/ diagnostic reports are available for Clinicians review prior to or for patient follow-up appointments. Responding to the requests of the Patient Access team regarding RTT18 queries and/ or input clinical outcomes for clinics. Planning of Consultant operating lists. Book appointments for patients for the services as required onto Patient Care. Manage patients expectations when booking appointments and advising them of updates. Monitor clinics to ensure that they are fully utilized and ensure full clinics wherever possible. Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within 6 weeks of referral. Schedule all diagnostics that are required for each clinic type in a time effective order to ensure the patients receive an excellent service from QVH. Ensure there are regular reviews of all the outstanding patients in the service to ensure patients are seen in the timescales allowed. Support the Service Co-ordinator with gathering monitoring data for the service as required. Create and maintain patient case notes in preparation for outpatient consultation clinics, working closely with medical records departments where necessary. Ensure patient case notes are stored, tracked and archived according to Trust guidelines. Develop and maintain a sound knowledge of medical terminology, tests, symptoms and procedures. Arrange for notes/ referrals/ equipment for triage, dictation equipment and clinical supplies to be transported to/ from off-site clinics. Actively participate in Departmental meetings as required. Where required assist in maintaining stationery/ equipment stock control for the department. Attend statutory Trust training courses as necessary and access training ensuring continued professional development within the service. Assist with the supervision of temporary or new secretaries when covering for holidays and sickness. Follow the QVH Trusts guidelines on confidentiality. Ensure a professional image of QVH and the service is maintained at all times.

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Administrative Assistant

Hindle House, Banbury

£23,872
- £25,128 per year
37.5 hours per week – Monday to Friday – 9:00am – 5:00pm

We have an excellent opportunity for an Administrative Assistant to join our Central Income Team based in Banbury. This opportunity is situated right in the heart of our professional call center environment and involves providing support on administrations tasks to the wider Income Services department.

The role of Administrative Assistant will include:

- Handling inbound and outbound post including sending arrears letters
- Applying rent credits or charges and taking payments from tenants upon request
- Delivering a high quality customer focused administrative support service to internal and external customers
- Maintaining effective filing systems, database records and processes
- Proactively managing complaints for service area, focusing on first contact resolution
- Updating and maintaining all manual and computerised records in an accurate and timely manner


Skills and experiences:

- Recent experience of undertaking a similar role in a customer service environment
- Proven experience of working to deadlines and prioritising work loads
- Good interpersonal and customer care skills
- Working knowledge of producing and analysing statistical data and compiling reports
- A basic understanding of Microsoft Word and Excel (or similar)


Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 23 days annual leave (rising to a maximum of 28 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £23,872 per annum (rising to £25,128 per annum after 12 months, subject to satisfactory performance)


Closing Date: 7 August 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme

Please see the job description and person specification attached for full details of the role, duties and responsibilities.

I am looking for a personal assistant to join my team. I am a typical teenager with a wicked sense of humour and I lead an active life. I like to hang out with my friends and play XBOX and Dungeons and Dragons; when you’re gaming, you’re free of your limitations. I study Games Development and Coding at college. I sometimes find my cerebral palsy annoying, but I try to stay positive and persevere to overcome challenges. I live in a spacious house, adapted to my needs. My team has a well equipped room and an automatic vehicle for use on shift.

Hours: Up to 30 hours (to be discussed in interview)

Shifts (covering 24-hour care):
Before/after college
Evenings
Weekends
College half terms/holidays
Bank Holidays

Hourly Rate:
£15.00 - Monday – Friday
£17.00 – Saturday/Sunday
£27.00 - Bank holidays

Essential Requirements:
Must be able to drive and hold a full UK Driving Licence
Must be comfortable around my assistance dog.
Must live in Banbury or surrounding area

Duties:
Personal care
Moving and handling
Supporting me with my college work
Supporting me to arrange social time with my friends
Follow my therapy routines and programs
Assist me with using my specialist technology and equipment to support my speech, physical, social, and educational needs.
To support me with my assistance dogs’ daily care
Domestic tasks around my house
Medication administration
Assisting me on overnight stays away from my family home.

The role will involve you working with my family, team leader, therapists and other support workers. Although the role does include working alongside other members of my support team, the role is mostly 1:1 working. This position requires you to work and conduct yourself in a professional manner.

This job will suit somebody with a positive attitude towards inclusion. You will need to be physically able to carry out my therapy program and be confident using assistive technology (with training).

This post will be subject to an enhanced DBS check and two references.

I ask all of my support workers to take advantage of the Covid-19 vaccinations, which are offered to frontline workers as a priority group.

Email your CV to my team leader - tds.swrecruitment@gmail.com